Allen & Harris Talbot Green reviews in Rhondda Cynon Taf

★★★★★ 5/5

Google

Best estate agents ever. We bought a house which they were selling. We went through them with out mortgage and they couldn’t be more helpful. They made the process so simple. Then when it came to our house, it was a nightmare. Our solicitors were rubbish! (Not through the estate agents. Seperate company) And thank goodness for Allen and Harris because they were the ones calling us back and chasing the other side. If it wasn’t for them, I honestly don’t think we would have a house. I can not recommend them enough! They were so helpful and constantly kept us updated with the house due to our poor communication with our solicitors. A big thank you to these guys!

Winner · 25 October 2018

★★★★★ 5/5

Google

5***** We used Ciaran Rees the mortgage advisor at Allen and Harris. Ciaran has been a massive help too me and my partner on getting our first mortgage, everything was really smooth and nothing was too much hassle. He was very friendly and so helpful. I highly recommend his service he has been a pleasure too deal with! Thanks again Ciaran 5*

Kalum · 25 October 2019

★★★★★ 5/5

Google

We put our house up for sale with Leanne & co at Allen & Harris in January the team there have been wonderful, any queries & they are there to help. Thank you to you all for your hard work on our behalf. We are very happy in our new property & our dogs love the new garden. Just wanted to say QUALITY Service & very friendly & approachable. We would definitely recommend your services. Once again Thank You. Debs & Leon Luna & Teddy 🐾🐾

Deborah · 24 October 2023

★★★★★ 1/5

Trustpilot

Spoke with Laura to ask for a home…

Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.

Ruby · 20 September 2023

★★★★★ 5/5

Google

Used Allan and Harris to find me a tennant and manage a property, excellent service from the outset, easy to get hold of to answer any questions you may have. Ben and James were very helpful and professional at all times. Excellent service up to now. Would highly recommendPositiveResponsiveness, Professionalism

Mark · 24 October 2021

★★★★★ 1/5

Trustpilot

Saw a property yesterday in Broomlands…

Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.

Cairyn · 23 August 2023

★★★★★ 5/5

Google

Leanne was very professional and helpful when coming to value my house. She talked me through the whole process as a first time seller. Amazing service would definitely recommend.

Aimee · 24 October 2023

★★★★★ 5/5

Google

Great to deal with. Received regular updates and communication while selling my property and they did everything they could to ensure the sale went smoothly

Andrew · 4 November 2024

★★★★★ 4/5

Google

I've used this company twice now. Viewings were prompt and efficiently run despite COVID restrictions. Very responsive and good availability over the telephone and email. In a competitive area with online agents their service does set them apart and I would recommend them. Leanne was particularly helpful.PositiveResponsiveness, Value

Paul · 24 October 2021

★★★★★ 5/5

Google

Met up with Jolyon to rent a house for me, 1st class service all round excellent communications, very professional Definitely be using this company in the future

Sandra · 23 September 2024

★★★★★ 5/5

Trustpilot

Allan & Harris is great

Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.

MISS · 10 October 2023

★★★★★ 5/5

Google

Leanne at the agents has been my primary point of contact from the moment I expressed an interest in the property through to completion. Very personalised touch; felt as if I was the only customer. Regularly kept me up to date with progress. A great service; thanks

John · 24 October 2021

★★★★★ 1/5

Trustpilot

Don't go ANYWHERE near this company

Currently trying to get back £11,000 despite my tenancy ending two weeks ago and ignoring all my requests for it to be returned. So stressful. SO unethical. I am furious with how I've been treated by this company.The worst renting experience I've ever had. My landlord is an abusive bully who mocks, insults and abuses me in emails with Allen & Harris copied in. She has been doing this for months. Allen & Harris seem to accept this behaviour and at no point have asked my landlord to speak to me politely, despite the fact that I flagged multiple times how much the bullying treatment was affecting me and mental health. Allen & Harris seem to view tenant bullying as acceptable. If you raise any issue about your tenancy, they like to remind you that they 'work for the landlord, not the tenant'. They are this brazen and this shameless. You really need to know your rights inside out when renting from these people as they will take advantage of you if they can. There's no human decency or ethics involved; it's all about money. I wouldn't recommend this company to anyone who is new to renting at all (tbf, I don't recommend them anyway).Personally, having been a landlord, I would never want my tenants to be mistreated and exploited and made unhappy on my behalf. I actually believe in being decent to people, not just extracting as much money as possible from them while subjecting them to misery.I terminated my tenancy early and I am still waiting for overpaid rent and my deposit back despite my tenancy ending two weeks ago. I've had to raise a dispute with the Tenancy Deposit Service as Allen & Harris refuse to return my deposit to me and are ignoring me and screening my calls. When I called them and got through, the moment I said who I was they went quiet. I could hear background noise but they simply decided not to converse with me! Utterly childish, unprofessional and appalling behaviour.Once these people have your funds, they DO NOT CARE. They will cause you as much stress as possible and they don't care about the impact on your mental health. The lack of engagement is staggering. Calls, emails, texts, all go ignored. They will push you to breaking point and then offer you a breadcrumb of communication. It is PATHETIC and the staff need to grow up. If they think they can treat people like this without consequence, they are wrong. The Property Ombudsman exists for a reason and I am making a formal complaint.This whole experience has been one of the most stressful, abusive and unpleasant I have ever had. I wish I had never ever picked up the phone to inquire about the property. The whole experience has been absolutely appalling. I truly can't believe how badly I've been treated. I am done with renting now. Allen & Harris have shown me just how exploitative, abusive and awful it can be. I'm fully done. Avoid.

Zoe · 13 June 2023

★★★★★ 5/5

Google

We are so pleased with the service we received from Allen and Harris, in particular James. This was our first time renting and his efficiency and responsiveness was very reassuring. We were kept in-the-know throughout the whole process. It’s so refreshing to deal with someone who genuinely wants to help!PositiveResponsiveness, Professionalism

Catherine · 24 October 2020

★★★★★ 5/5

Google

I dealt with James all the way through my process and also with two other members of staff, they were excellent from start to finish and helped me through anything that I was unsure on. Couldn't fault the standard one bit, thank you Allen & HarrisPositiveProfessionalism

Holte · 24 October 2021

★★★★★ 5/5

Google

From the first phone call to Allen and Harris Estate Agency, to the final day of concluding the deal, the team has been wonderful, helpful and very friendly while being professional. A shout out to James, you did a great job. Thank you for the guidance.

Philip · 24 October 2021

★★★★★ 5/5

Google

We were gonna be homeless, but with the help of Allen n Harris TG we have managed to secure something. Only positive things to say

DangerDamo · 25 September 2024

★★★★★ 5/5

Google

Really great viewing experiences with Tom Talbot Green Branch, friendly, professional and very knowledgeable and great communication and contact. But more importantly taking the time with you and paying great attention left feeling like you are being offered a very personal service, happy to spend the time needed...never feeling rushed - invaluable thank you.

Michelle · 24 October 2022

★★★★★ 5/5

Google

Lovely and best agency here in Bridgend,talked to a lot of agency but none compared to them they made looking for a house so easy and not difficult for me am extremely grateful to them love you guys ✌️

Odili · 28 December 2023

★★★★★ 5/5

Google

Sashka was fantastic showing us some properties on Saturday. No pressure, very helpful and we saw an extra house we weren't expecting to. Thank you

Lisa · 24 October 2023

★★★★★ 2/5

Trustpilot

Very unprofessional

Very disappointed with my experience with this agent. Arranged to view a rental property in Farringdon. The first agent I spoke with over the phone was great, she was very helpful in arranging a date and time and follow up communication to confirm was spot on.On the day I dealt with a different agent who was very unprofessional. Firstly he was not there on time. He eventually arrived 15min late as the next person was also arriving for their viewing, no apologies or explanation given. While I was waiting I called the office twice and was told each time that he should be there and they’d message him. As I was about to leave to attend another viewing in the area his car pulled up.As the agent was late, I had very little time to view the property. To make matters worse, the agent had clearly not properly arranged access to the property for the viewing. The occupants were in, completely unaware that there would be viewings that day, and in the middle of packing their belongings ahead of their move. This meant that there was limited access to the flat, and it was difficult to judge it as a potential tenant.And once inside the property the agent seemed to be more of a shadow than anything useful. Nothing was said to try and showcase the good features of the property or about anything really. I asked a couple of questions and the occupants answered these rather than the agent. I also asked about the application process, the agent gave scant details and has not followed up with any useful information via email, text, phone call or business card as I have experienced through other ‘professional’ letting agencies.Before attending the viewing this was one of my favourite properties, and the property itself may be fine, but my brief experience with such an unprofessional person has tainted my view of this letting agent. It may be that this is a one off occurrence and maybe they do have other ‘professional’ staff, but this experience has put me off dealing with this company.To sum up: disorganised, unpunctual, poorly informed and completely unprofessional Avoid!!!

James · 21 March 2023

★★★★★ 5/5

Google

I dealt with Mellisa how pleasant and helpfull she was went through everything with me nothing to much trouble for her !!, I would certainly recommend her to my friend and colleagues: - ) , Always smiling a really nice person, Thank you Mellisa , Kay Elizabeth Anderson Gold Star X

Kayelizabeth · 25 October 2019

★★★★★ 1/5

Trustpilot

Don't use A & H as a landlord

They don't complete what they say they will complete and when they will complete it. I am disappointed with myself that I didn't just complete the process myself to find a tenant - It would have been less stressful than trying to manage the agents and filter through what information is actually truthful and correct.

Charmaine · 12 September 2024

★★★★★ 5/5

Trustpilot

As a rule I do not normally do reviews

As a rule I do not normally do reviews: although in this case I’ll make an exception:Allen&Harris have been absolutely amazing after taking over as sole Agents the sale of my home I cannot not praise them enough From the time they picked up the baton from a wasteful fourteen weeks with a another agent “in days Allen&Harris had their sign for Sale up outside the door”, another couple of days passed and the photographer was at the house taking photos very professionally accomplished I cannot praise the whole team enough from Vicky’ who was at the helm and Melonie’ sales administrator and other team members the whole operation was as smooth as silkI was also introduced to a solicitor who handled my affairs on the conveyancing side with swiftness and professionalism taking a lot of the usual pressures out of my hands Every step of the sale was impressive keeping me notified every step of the way even notifying me of scheduled appointments to the house of interested viewers: not unusual you may think however they have the keys am I am on holiday. Further communication can be had via their Website whereby your able to keep up with up to date statusDon’t do the same as me and waste fourteen weeks choose “Allen&Harris”.

Doug · 16 January 2023