Allen & Harris Talbot Green reviews in Rhondda Cynon Taf

★★★★★ 5/5

Google

Jolyon was an amazing agent! He helped us a lot and was so polite 🙂 …

Toni · 27 March 2024

★★★★★ 1/5

Trustpilot

Shockingly bad company to rent from

Shockingly bad company to rent fromOne of the worst renting experiences we have ever had, doomed from the start to finish. Left us in unsafe conditions with mould, broken shower and flea ridden carpets with an overwhelming stench of dog despite telling us the property had been professionally cleaned.Eventually after numerous kick offs they brought in cleaners who agreed the state of the property was close to inhabitable. They noted the landlord had tried to use paint to cover the extent of the mould and that it was only likely to get worse.We had agreed prior to move in to bring our pet, however this was completely missed off our application by the team and subsequently caused another kick off from our landlord, trying to void our rental agreement and request our pet was re-homed due to their grave error. They claimed the building was a listed building and we ideally were wishing for the single glazed windows in the living room to be replaced due to how cold it gets during winter despite heating on. This was refused even though the bedroom and kitchen windows had been replaced and there was no record of the property being listed. Lastly as our tenancy agreement was coming to the end, we were surprised with the news that the flat didn’t have a Carbon Monoxide alarm despite passing the gas safety before move in, this means us living there was completely illegal due to having gas appliances but yet they continued to work with the same landlord and readvertise the property for rent.Overall there is a complete lack of care or interest for tenants at all and they seem to completely priortise getting money from landlords. They do not care for people in the slightest.

Jez · 11 December 2024

★★★★★ 1/5

Trustpilot

I rang their rose hill branch to let…

I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.

Lydia · 5 January 2026

★★★★★ 1/5

Trustpilot

Rude and abrupt - Clarkston Branch

I have been waiting a month for a call back with more information. I found a couple times over the month and got told that I would be called back. I phoned today and the lady was rude and abrupt, saying they already phoned - which they did not. This whole experience has made us never want to use them.

David · 6 August 2025

★★★★★ 5/5

Google

We approached Allen & Harris for a probate valuation on our home and had our call answered by Steven Huggins who was more than happy to help. Steven visited our home the following day and we had the required information within 48 hours. We would not hesitate to use Steven/Allen & Harris in the future and would recommend them. Thank you

Sean · 26 April 2024

★★★★★ 1/5

Trustpilot

This should be 0 stars

This should be 0 stars. Don’t rent from them, shameless money grabbers. They don’t know what they are doing, liars and that’s all they care is about money. They do not care about tenants unless it’s money. They don’t know what they are doing within their team as one person says one thing and another says another. They lie about coming to agreements and shift the goal posts after they take your money. You pay early to full contract, hand in keys and leave property, then they tell you that your still liable to pay all the bills and council tax even though your not in there. After the fact, They tell you that you didn’t follow early release protocol and yet when I tried to ask for early release at the earliest opportunity they said there is no such thing. They are shameless - stay away!

Michelle · 29 November 2024

★★★★★ 5/5

Google

Thank you so much to James and Ben who did everything they could to ensure everything went smoothly! We went from viewing the property to fully moving in to our new 3 bed home in 10 days, with both agents ready and willing to answer any questions and offer any support we needed! The most efficient process I've experienced! Thank you for finding us a home to start our family in.PositiveResponsiveness, Quality, Professionalism

Katie · 24 October 2021

★★★★★ 1/5

Trustpilot

If you’re renting my honest advice…

If you’re renting my honest advice would be to avoid this company like the plague!!! This company only have one focus within their little set up and that’s money money money. Happy to take their cut every month, but not happy to take responsibility or ownership when things go wrong. We’ve had nothing but stress and trouble with them since renting off them, the local office is run by kids who don’t seem to have any clue of their roles, probably only driven by commission and not customer service. AWFUL AWFUL COMPANY.

Jamie · 24 November 2024

★★★★★ 5/5

Google

We are in the final stages of purchasing our new home through this branch and can honestly say we have been very happy with the service they have provided. On our viewing of the property Melissa was very warm and friendly and made it a joy from the start. Ciaran has made this prossess much easier with his professionalism and attention to detail. Any issue he is just a phone call away and always happy to help. We found them both very approachable and easy to work with and will definatly be returning to Ciaran for mortgage advice in the future.

Samantha · 25 October 2019

★★★★★ 5/5

Google

Contacted Allen and Harris as my fiancee and i looking for a property in Llantrisant/Pontyclun area, the service we received was first class, very friendly, very helpful and they constantly kept in touch to update us on properties. We had quite a big "wish list" and this made it difficult to find a property and we decided to go further afield and have bought a property in Bridgend. Unfortunately this was not through Allen and Harris but we would like to thank them for all their help, especially Melissa and Matt and would not hesitate to recommend them..Kath and Jayne

Kathryn · 25 October 2019

★★★★★ 5/5

Google

Currently using Allen and Harris to sell my house, and Ciaran for financial advice. We had a tight deadline on a bank holiday to get the mortgage confirmation in place, and Ciaran went out of his way to help us! Highly recommended! Sarah and Melisa were fantastic in chasing up solicitors up and down the chain to ensure we hit the completion date we wanted. Without them there is no way we would have achieved the outcome on the date we did!

Scott · 25 October 2019

★★★★★ 1/5

Trustpilot

Shady, sneaky, dishonest.

Hope to never have to deal with this company again. This company work only for their own self-interest and not for their clients. Purposefully deceitful in order to bump up offers and sabotage accepted offers that they aren't happy with. Avoid.

Tom · 23 January 2026

★★★★★ 5/5

Google

As a young couple looking got a house me and partner along with his brother had the amazing privilege to working with Allen and Harris Estate Agents Talbot Green, with Alanis. She was so helpful throughout the whole process and answered all of my emails ( I sent a lot 😂). Thank you to everyone working there and we look forward to moving into our new house :)

Chloe · 24 October 2023

★★★★★ 1/5

Trustpilot

This agency is a complete joke

This agency is a complete joke. The day I involved them in the sale of my house I regretted it. First the Branch Manager went off sick and that was the start of our problems. Their surveyor couldn’t even work out the size of our house correctly and underestimated the size of it by nearly a third, and was way out with the valuation. The Area Director was supposed to sort it all out, but I later found out he didn’t even know who to contact in Connells Surveyors. The final straw was they hadn’t even the decency to cancel the contract and let us get an agent who knows how to sell a house. Avoid Allen And Harris Hamilton at all costs!

Colin · 18 June 2019

★★★★★ 1/5

Trustpilot

Dreadful service from Allen and Harris…

Dreadful service from Allen and Harris Stratton Branch and especially Steve Hudson. This branch used to be fantastic and I bought my house from them over 3 years ago but how things have changed. Luckily I had brilliant agents selling my property (Richard James) but have the misfortune of buying one through Steve at Allen and Harris in Stratton who is totally useless.He has lied, been uncommunicative and never even supplied me with the property details that I'm buying. Without any assistance from Steve, we're finally nearing completion and I've been trying, without success to contact Steve for the past 2 days but he's refusing to answer my emails or calls. This review is solely of the Stratton branch but I would suggest you re-think your agents if you're in this catchment area

Nicky · 10 January 2019

★★★★★ 1/5

Google

I let a property for ten months though this branch. At first when i was taking on the property (referencing. Paying their fees. Moving in ect) I found them very professional I can also say this until I got mid way through my tenancy and was asked if I would like to renew. I agreed but on a periodic basis (rolling monthly contract) I received an email back stating the land Lord was not happy to do this and I would have to renew at a fee of £100 pounds. I ignored the email and after the 6 months called the branch and was told my tenancy had been changed to a periodic I did not pay them their 100 pound fee. After a further 3 months I handed my notice in. My rent date fell on a Sunday so I waited until first thing Monday morning as the office was closed on a Sunday. I emailed them as I was advised. Only to be told they would be deducting a days rent from my bond. I argued my case and that was also withdrawn. Upon moving out. Myself and friend cleaned the property to the standard i moved in. We did leave black bags out 3 days early this was because my due date to move out was a friday and rubbish collection was a Monday morning. Upon my inspection I was advised I was getting £100 pounds deducted for a rubbish removal although I know the rubbish was collected by the bin men (another neighbour informed me as I agreed to take it to the tip provided the bin men didn't take it) I argued this and was told the bin men only take 3 bags. I know this is a lie as I've left over 5 previously with no issues. After numerous emails to a woman called Beth Lee's many of which were ignored. I questioned why on my deduction it said oven clean when they were charging me for a supposed rubbish removal. I was unable to get a sensible answer. I desputed the £100 And within 24 hours received an email saying I would be getting a full refund of the whole deposit. These people are nothing but sharks desperate for £100. Do not stand for their bullying. I will how ever give credit to the 2 letting agents who Benjamin Morris and Neil Gives who I understand now work in other branches. I found them professional and the others could indeed learn a lesson in customer service from these two.

Marvin · 25 October 2018

★★★★★ 1/5

Trustpilot

The adviser who was also the manager …

The adviser who was also the manager gave wrong information false expectations did not meet the agreed timeline for the sale of the property resulting additional cost to me as the seller . the manager /adviser did not return my calls I reported this poor service to head office and got no response . this is the second issue I have had with this company and would advise potential customer to steer clear of this. Good sale talk but no follow through Delays thrpough every part of the process

Evelyn · 17 October 2024

★★★★★ 1/5

Trustpilot

Had to give 1 star as giving none was…

Had to give 1 star as giving none was not an option. My daughter was a long term tenant (10 years plus) but was unexpectedly served 2 months notice to leave. Reason given was to replace the kitchen. This was a fabrication as the flat was then remarketed and let with nothing changed. The Allen and Harris bath branch who were the letting agent were unhelpful in finding alternative accommodation, devious and unprofessional in their conduct of business (lies, mixed messages, not responding) and finally delayed the return of the deposit. This was an appalling way to treat a long standing tenant of impeccable credentials. Please take heed and go elsewhere as the trauma and hassle of dealing with this agent is not worth the effort.

Richard · 17 October 2024

★★★★★ 5/5

Google

Dealt with Melisa James who has been brilliant in helping me look for what is a very unique set of requirements. Within days I had a list of suitable properties that not only matched what I was looking for, some properties exceeded expectations. Very friendly, comprehensive and professional advice was given, and the non pressured approach was much appreciated. If I am ever in need of further property advice, I know precisely where to go. Great service.

Nigeyboi · 25 October 2019

★★★★★ 5/5

Google

Very professional service by Claire Young and her team. Achieved over ceiling price for my property sale. Kept me fully informed of progress all the way through. Don't bother shopping round other EA's (as I did). Claire secured a sales price £5K higher than other EA's who quoted (whom I felt wanted a quick sale for a quick fee; rather than securing the best price). Thoroughly recommend.PositiveQuality, Professionalism, Value

Paul · 24 October 2021

★★★★★ 5/5

Google

The Team at Allen Harris @ Talbot Green are helpful, friendly and eager to help always. It was a pleasure to work with such a good team.

Veera · 1 July 2025

★★★★★ 5/5

Google

I was at a viewing that Alanis was hosting recently and she did a fantastic job of showcasing the property. She was very pleasant to deal with and was very helpful when it came to answering any questions my partner and I had about the property that we viewed.

Brodie · 24 October 2023

★★★★★ 5/5

Google

I cannot thank the team at Allen and Harris enough for their support during my property purchase. I was left was lots of delays from the vendor and their solicitor, but Melisa and Sarah kept in constant touch with me to let me know that they were still pushing to move things forward. They were friendly, reliable, and incredibly proactive in resolving any concerns I had, and I'm so grateful to them for their continued support.

Hannah · 25 October 2019

★★★★★ 5/5

Trustpilot

Harry from Allen and Harris

Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend

Rachel · 1 September 2024