Trusted Agent profile · Rhondda Cynon Taf
★★★★★
449 reviews across 2 platforms
83 Talbot Road, Talbot Green, Pontyclun, CF72 8AE, Rhondda Cynon Taf, CF72 8AE
Part of Allen & Harris, see every office.
Allen & Harris's office in Rhondda Cynon Taf, at 83 Talbot Road, is rated 3.6 out of 5 across 449 reviews on two platforms, including 235 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Allen & Harris Talbot Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rhondda Cynon Taf.
Every review we hold for the Rhondda Cynon Taf office, from every platform, shown as written. First names only.
5/5
GoogleI would recommend allen and harris team they have done a good job for the rental house, particularly James and Maya. May God bless u guys. Thank you so soo much your help and support.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotAllen and Harris Abingdon, Oxon
Allen and Harris Abingdon were the agents for our onward purchase. Firstly Katherine and then Gemma were really good at keeping us informed what was happening. Much better than the agents who were selling our property. On what was a very long ongoing sale and purchase through no fault of Allen and Harris Gemma worked hard at trying to keep the chain active and to find solutions to push things on. She was always a pleasure to chat to and at the times things were not going well for us a positive voice to talk to. Thank you Gemma and Katherine
5/5
GoogleMy husband and I have had the pleasure of Tyler assisting us with our house buying process, he’s been so polite, helpful and knowledgeable. Tyler’s really taken the time to understand our needs and wants in this process - nothing more we could have asked for in an agent when making such a big decision.Thanks again Tyler!
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe team at Allen and Harris have fantastic throughout the process of renting a property. Initially through Jolyen and then through James They have been really helpful, supportive, knowledgeable and professional throughout and answered any question's put to them and returned calls and email's throughout. Very happ y with the service provided by the team at Talbot Green,would definitely recommend them,and am very appreciative of the job the team done.
Hi Vincent, thank you for sharing your positive experience with us! We are delighted to hear that Jolyen and James provided you with excellent service throughout the renting process. Your recommendation means a lot to us. If you ever need assistance in the future, feel free to reach out. Best wishes, Lucy, Customer Relations.
5/5
GoogleI recently rented a property from Allen and Harris and I received great service throughout the process in particular from Jolyon and James who made everything easy and stress free for us all. I can’t recommend them highly enough.
Thank you so much for your kind words! We are thrilled that you had a positive experience with our team, especially Jolyon and James. We strive to make the rental process as stress-free as possible and it means a lot to hear that we succeeded. We truly appreciate your recommendation! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a great experience dealing with Jolyon at the Allen and Harris Estate Agents in Talbot Green! Amazing communication from the offset. Would recommend anyone to visit the branch!
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with Jolyon and that our communication exceeded your expectations. We truly aim to provide the best service and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotThank you Maisy and Olly.
A big thank you to Maisy for her kindness, patience and professionalism throughout our buying experience this week. We are moving into Shepton Mallet from Jersey (although my husband was born here) and only had a week to view properties during half term as I am a teacher. On arrival we didn't think that we could be in a position to put in an offer as although we have sold a property at home it hasnt been fully processed....Maisy has made this totally possible for us and we are now really excited to start our new life here soon.Olly was also great at the start of this weeks journey and yesterday when offers were being discussed.From beginning to today when our offer was accepted we have been 100% happy with Allen And Harris.Thank you all 😚
5/5
GoogleThis is my second time using Allen and Harris Estate Agents, Talbot Green. From the start they've made the process so easy and kept me updated throughout the process. Mainly spoken to Sarah and Claire who can't do enough to ensure the smooth operation of the sale! Thanks so much, will definitely continue to use you guys!
Thank you for taking the time to leave us this amazing 5* review Lawrence. Kind regards Lucy, Customer Relations.
1/5
TrustpilotLIARS,MONEY HUNGRY DISHONEST
PORT TALBOT OFFICE - The worst experience I've ever had with an estate. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him.Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer) I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still.I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services.As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company. A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge.Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!
1/5
TrustpilotCharity Shop Sue needs to help them.
Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.
1/5
TrustpilotThis company have breached GDPR by…
This company have breached GDPR by exposing private information on their computer screens facing the shop window. They have also been very rude to anyone who has pointed this out to them. Abingdon.
5/5
GoogleJames from Allen and Harris has been an absolute dream to deal with. I viewed a house to rent just two weeks and and am looking to move in ASAP and thanks to James being professional and efficient that has been possible. The service and communication I have received from James at Allen and Harris has been 10/10 I work in a customer service environment myself and understand how tough and manic it can be and I can’t thank James enough. I’ve rented before but it’s always been a long winded draining process but not this time, I would highly recommend others to contact James to seek his help because he’s been brilliant thanks again James keep smashing it and I hope you get a Christmas bonus for your hard work 😊
5/5
GoogleLeanne has gone to great effort in showing us around the property we hope to buy. Nothing has been too much trouble which has been greatly appreciated especially when it comes to chasing solicitors and relevant paperwork. We have no doubt Leanne will help us to a quick and speedy completion. We would have no hesitation in using Leanne again - highly recommended. Thanks Leanne for a great job and hard work to completion today can’t recommend you and Allan and Harris enough.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotSold and bought with Talbot Green Allen and Harris…
We have sold our house with Allen and Harris Talbot Green Branch and also bought our new house with them. They have been very helpful and friendly throughout the process and have helped us overcome a few hiccups along the way. We mostly worked with Tom who had been fantastic and has always made us feel like nothing was too much trouble. Leanne has also been great and both have made us feel at ease with what can be a very stressful time. We cannot fault them and we have been really happy with all of their help :)
5/5
TrustpilotVery highly recommend Allen and Harris
Very highly recommend Allen and Harris. Communication was plenty. Good Advice, All Thanks for the Patience of Matthew at A&H. Professional, friendly service. All made a very difficult time for me and my family. In parting with my late parents home. Thank you so much for everything
5/5
GoogleI’ve used Allen and Harris for both my purchase and my sale. They’ve been super supportive, kept me really up to date and have been so reassuring at all times. Professional from start to finish. Highly recommend. Thank you to all the team!
Thank you Sian for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleThe letting agent is polite atleast.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk Kind regards, Chanelle, Customer Feedback and Support Team.
5/5
GoogleJolyon provided excellent support throughout my rental process. His professionalism, attention to detail, and timely communication made the entire experience seamless and stress-free. Highly recommend his services
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
TrustpilotFirst time buyers - Excellent team
We were buying as first time buyers, we had no idea what we were meant to be doing and when. Our sale wasn't the easiest due to many complications from the developers, but Carly and the team really went above and beyond for us. I was able to call nearly every other day and they'd all be cheerful, tell me I am not a fool for constantly chasing, and just being absolutely lovely. I highly recommend Allen and Harris! Their customer service is on another level and they would bend over backwards if that would help the process move smoother.
5/5
GoogleAllen and Harris went above and beyond during the sale of my house. Right from the beginning when meeting Claire, to the viewings with Claire and Tyler and then communication with Sarah, everyone was amazing. Nothing was too much trouble. Their communication was always prompt and helpful. I cannot recommend the team enough. Thank you.
Thank you for taking the time to leave us your 5* review and recommendation Katy! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have been using Benjamin Morris, Lettings Manager at Allen & Harris, Pontyclun, for several years for 2 lettings in Treforrest. Ben has been extremely professional and helpful in all matters to do with managing and letting our properties, from finding tenants to managing our properties for us. Always prompt in coming back to me when issues have arisen. I could not recommend Ben and his team anymore, great service all round. Many thanks, LisaPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotTeam Corsham - Amazing Service!
Team CorshamThe Corsham branch have been absolutely amazing, selling our house and proactively supporting us in the dreaded “chain”.Courtney has been an absolute 🌟, like a dog with a bone when faced with dealing with a shocking estate agent at the bottom of the chain, and an arrogant and useless solicitor in the middle! She was amazing in keeping the top of the chain fully informed and worked tirelessly and cohesively with estate agents to get the chain across the line.Sarah and Beth have been fab too, always at the end of the phone to listen to our concerns and act accordingly.Thanks Team Corsham for helping us realise our dream!From: Team Neston 😜
5/5
GoogleFirst time selling a house so was all new to us and was quite a stressful experience, however Claire and Sarah we're brilliant with us and we're always there to answer our questions and help with anything we needed. Thank you so much for your all your hard work we love our new home :)
Thank you for taking the time to leave us this tremendous 5* review Jamie. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotVery little communication. AVOID!!
Avoid this company at all costs. I used the PPAISLEY branch, I was misquoted on the fee cost and over quoted on the value of my property. So, it cost me MORE to sell and my property was worth LESS than they said. After taking time off work to allow Allen & Harris' photographer in my property I ended up asking them to use my own photographs. I was told I would be contacted once a week with an update, but this rarely happened. Prior to my flat selling I hadn't heard anything for over 3 weeks. I has to ask them to check viewers were actually viewing a property that fitted they're search criteria. A constant reason a buyer wasn't interested was that it was in the wrong area. Goodness sake! Google maps!! Check with the buyer where they DO want to stay!! That was beyond strange, why view somewhere that is not in your search area? I honestly doubted half my viewers even existed. Weekly calls from the office from Leanne soon stopped, these calls were embarrassing as Gary who sold me on using Allen & Harris had assured me that my property was in high demand. This was obviously not the case OR this company were not doing their job. I eventually had to chase up this company to make sure they were doing all they could to sell my property. I think they were more relieved my property sold than I was, I got ONE phone call to say an offer was being initiated and that was the last I heard from them. Everything then came thro my solicitor. They did practically NOTHING to earn their over-rated fee. Avoid this company at all costs. I have only awarded 1 star as there is no option to give ZERO.
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Tell us what you need and we'll put you in touch. Allen & Harris Talbot Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rhondda Cynon Taf.
