Ralph James Estate Agents Reigate reviews

★★★★★ 5/5

Google

Fantastic service. Nicky, Thomas and the team were a delight to deal with. "Real" people in so far as they understand how important your sale is to you and they did their best (and more) to deliver. They were polite, fun, professional, quick, responsive and just amazing to deal with. The gift of the cup cakes and flowers on the day of exchange kind of summed up the type of people they are. A lovely 'human touch' and because, (as the saying goes), 'people buy people', I wouldn't hesitate to use them again. That's why I say "real" people above.....they just "get it". Thanks guys.PositiveProfessionalism

Nik · 25 August 2021

★★★★★ 5/5

Google

Dealing with Ralph James Reigate was a good experience from start to finish - I found them all to be very professional and a nice friendly team of people. From the first viewing, I was shown around by a really lovely girl, Sinead, who was helpful and informative. I didn’t feel pushed in any way. The team were accommodating throughout the process of my purchase, communicating with me regularly. Special thanks to Nicky, Thomas, Ashley & Marie Elise for going above and beyond to make me feel like a valued client and needless to say that I am very happy with my new home!PositiveResponsiveness, Professionalism

Karole · 25 August 2021

★★★★★ 5/5

Google

From start to end, our experience with Ralph James, and Ashley in particular, has been first class. We were considering selling our home just before lockdown and decided to delay our plans by a year. Throughout this period Ashley stayed in contact (not too much that it became intrusive) and continued to express his commitment to working with us. Ashley’s approach was innovative and never aggressive and arrogant as some agents can be. Ashley kept us up to date throughout the process and has been thoroughly professional and charming to work with. I would highly recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 25 August 2021

★★★★★ 5/5

Google

We moved from abroad and were delighted to with our experience with Ralph James in renting our home in the UK. They are very professional, helpful and provide an excellent customer service.

DeepakRenu · 8 August 2025

★★★★★ 5/5

Facebook

We have just completed a mammoth multi-move having sold our house, my mums house and then bought our forever home. We used a different agent for the first sale and then moved across to Ralph James for the second sale and my word, what a difference! The staff at Ralph James are something else. Nothing is ever too much trouble and they go out of their way to support and help you. Ashley has been a superstar from day one and Caedi has to be the most thoughtful employee, caring for the well-being of my nervous, elderly mother from the outset. The team are exceptional and although we are now in our forever home and don’t intend to move again, we wouldn’t hesitate to recommend this amazing team. Even the final ‘goodbye’ touches were heartfelt. On the completion of sale we were presented with a beautiful flower arrangement and cupcakes for our new home as well as a ‘congratulations’ card signed by the team - a real personal touch that wiped the floor with the ‘business’ box we were handed by our previous agent - filled with promotional leaflets and including a packet of noodles and some stale biscuits! Ralph James make you feel like you are family from start to finish and I am so glad we found them. Thank you team, you are amazing. Mr and Mrs Giles (and mum).

Vic · 3 April 2021

★★★★★ 5/5

Google

The Ralph James teams at both Reigate and Redhill have been brilliant to deal with. From the moment of finding a property with them to buy and listing our own for sale with them, the process has felt seamless, fast and easy. I have found everyone to be clear and transparent on the process, but also incredibly helpful and responsive to a number of questions. We have primarily been dealing with Jasmine, who has been amazing, really accommodating to the best way to correspond and always happy to help. Would highly recommend Ralph James - thank you team!

Sophie · 3 January 2025

★★★★★ 4/5

Google

Lovely people and go over and above to sell your property. Lots of suggestions and advice but ultimately it's the price and market conditions that sell the house. Would recommend Ralph James Reigate over any one else. Thanks

Gonk · 14 March 2026

★★★★★ 5/5

Google

Nicky was an absolute gem in every way. My house sold within a week and Nicky found the perfect house for me and my family in a very short space of time. Everything came together. Everyone I spoke to at Ralph James were extremely helpful and professional throughout my journey. Thank you Nicky and all the Team.

Maggie · 25 August 2023

★★★★★ 5/5

Google

Excellent service. Prompt responses to all enquiries and rented our property for asking price to the first viewer. Thank you Sam!

Ginny · 28 November 2023

★★★★★ 5/5

Facebook

I recently purchased a flat in Reigate through Ralph James and I have nothing but praise for their service. Thomas led the sale and against the backdrop of lockdown, uncertainty from the solicitors and all the other challenges you’d expect in a sale, held the whole thing together. This was actually the smoothest and easiest purchase I’ve been involved with and I attribute that to Thomas and his team, he kept the lines of communication open, worked with both myself, the seller and both solicitors to drive the purchase through and his overall manner, professionalism and support throughout has been exceptional. We completed in around 4 weeks and since moving in Thomas has checked-in to ensure everything is as I expected and even helped me find people to do some maintenance work. They also had extremely good recommendations for mortgage brokers and conveyancing solicitors. Overall a complete solution which took so much stress away from the move. Thank you!

Rory · 15 May 2020

★★★★★ 5/5

Facebook

I just want to start off by saying thank you. Thank you to all the dedicated staff at Ralph James who made one of the most stressful times in my life smooth, quick and precise. I would highly recommend Ralph James to anyone looking to buy a home! especially Ashley, without him I simply wouldn’t be a home owner! As a first time buyer, not knowing the rights from the wrongs, Ashley guided me from start to finish. Ashley was extremely efficient and helpful throughout the process. He always was there for me, even when I had my 100000 questions to ask. He recommended some amazingly quick solicitors, surveyors and just simply supported me from beginning to end, with Ashley’s help the process was made very easy and stress-free.

Frankie · 2 May 2020

★★★★★ 5/5

Google

Samantha Jackson at Ralph James Estate Agents went over and above to support me. Samantha was professional and kind. I would highly recommend Samantha and the company Ralph James for any property search.

Sandra · 17 November 2024

★★★★★ 5/5

Google

Jackie was amazing, I was supporting my brother to sell his house and Jackie went out of her way to help us through the house sale under difficult circumstances, making it as stress free and as easy as possible. Nothing was too much trouble. We completed today and I am delighted with the service we received.

Liz · 25 August 2023

★★★★★ 5/5

Google

Could not recommend Ralph James enough. Very professional, highly efficient and very friendly. You never have to wait for someone to pick the phone up or return your calls and emails. We had our valuation completed same day and property on the market within 3 days. A HUGE thank you especially to Marie-Elise and Nicky who couldn’t have made the whole process of selling my property any easier. Thank you both so, so much I couldn’t have managed without you both!!

CJ · 17 November 2024

★★★★★ 5/5

Google

Ralph James were absolutely amazing to work with for the sale of our house, in particular Thomas, Max and Nicky in the Reigate office. From the initial valuation meeting, right through to completion, everyone in the team was highly professional, friendly, honest and an excellent communicator. I knew right away that they were the right people to sell our house. They were always on the end of the phone or super speedy to reply via email. The marketing material produced was second to none and helped to sell our house very quickly. After the chain was complete, they kept up the momentum with the solicitors, buyers and agents in the chain to help us reach completion before Christmas. Estate Agents often get a bad reputation, but I would honestly say that working with the Ralph James team was a highlight of the whole moving process. I would not hesitate to recommend using them to anyone. Great job, thank you! Greg and Karen

Greg · 26 August 2019

★★★★★ 5/5

Google

It was without a doubt that we used Ralph James to sell home. I would not hesitate to recommend Ashley and his team to anyone looking for a proactive, efficient and informed team. Nicky was wonderful throughout our time with them, even keeping in touch on her days off, but no matter who picked up the phone they were always happy to help. Even if they didn't know the answer there and then they would find out!

Lidia · 25 August 2020

★★★★★ 5/5

Facebook

Ralph James were absolutely amazing to work with for the sale of our house, in particular Thomas, Max and Nicky in the Reigate office. From the initial valuation meeting, right through to completion, everyone in the team was highly professional, friendly, honest and an excellent communicator. I knew right away that they were the right people to sell our house. They were always on the end of the phone or super speedy to reply via email. The marketing material produced was second to none and helped to sell our house very quickly. After the chain was complete, they kept up the momentum with the solicitors, buyers and agents in the chain to help us reach completion before Christmas. Estate Agents often get a bad reputation, but I would honestly say that working with the Ralph James team was a highlight of the whole moving process. I would not hesitate to recommend using them to anyone. Great job, thank you!

Karen · 18 January 2019

★★★★★ 5/5

Google

Ralph James have been fabulous throughout the purchase of my property. Jasmine is fantastic and helped me through the process of buying my first home. Would highly recommend!

Emily · 15 December 2024

★★★★★ 5/5

Facebook

Ashley and his team were just fabulous. His honest (and totally without the usual estate agent spiel) appraisal of my property combined with the simply stunning marketing materials put my sale and dream move on the right path. Great communication, honest and useful feedback including advice on my onward purchase really set them apart from other estate agents I've used. I've nothing but positive things to say and I’d wholeheartedly recommend to anyone about to embark on a move.

Michelle · 2 May 2019

★★★★★ 5/5

Google

Ralph James have been an absolute dream from start to finish. Difficult sale due to the chain but Marie Elise and Chris were relentless in their support and communication up and down the chain to get the sale over the line. I have moved a number of times and Ralph James is the best agent I have ever used. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Louise · 25 August 2022

★★★★★ 5/5

Facebook

I can't praise the team at Ralph James highly enough - a fantastic group of people, down to earth, responsive and masters of their craft. We had several setbacks during our house search, but Ashley and the team were patient and consistent and eventually we secured a beautiful property which we love living in! Despite knowing that they are clearly very busy as a team, they have a way of making you feel like a priority and you're guaranteed to receive a warm welcome whenever you call. They take time to understand what you are looking for and find you realistic options to suit your lifestyle and preferences. Using them for both our sale and purchase we found that they were integral to moving the conveyancing process along. They were not shy to get involved in discussions to help their clients and always stayed on top of developments - so you weren't wasting time explaining things over and over again. Many would describe moving house as one of the most stressful experiences they have faced, but Ralph James made it completely seamless. A great company with genuinely lovely people. Thank you for your time, patience and support. Manish & Kunjal

Kunjal · 23 May 2018

★★★★★ 5/5

Google

Ralph James helped us find a new home in Reigate and relocate from London. Ashley and Nicky were both very helpful and friendly throughout and we felt like we could ask as many questions as we needed, all of which were answered honestly (and patiently!) All in all we can highly recommend.

George · 25 August 2023

★★★★★ 5/5

Google

An excellent service all round. We used Ralph James to sell our Reigate house and it was a very smooth transaction. Jackie was wonderful throughout our sale process and extremely helpful and responsive. We also love the marketing that Ralph James especially their videos and their frequent property updates on the socials.

Ian · 25 August 2023

★★★★★ 5/5

Facebook

We bought our first house through Ralph James last week and couldn’t be happier in our new home! We are so thankful to Ashley, Natalie and the team for all they did for us. After dealing with other estate agents and being so disappointed with service they provided, Ralph James was a completely different experience. They went far beyond the call of duty to help us secure our house and provided an exceptional service. When the time comes for us to move again in the future, we will most definitely be going through Ralph James. 😊

India · 20 November 2017