Trusted Agent profile · Reigate and Banstead
★★★★★
204 reviews across 2 platforms
23 Croydon Road, Reigate,, RH2 0LY, Reigate and Banstead, RH2 0LY
Stone Reigate Limited's office in Reigate and Banstead, at 23 Croydon Road, is rated 4.7 out of 5 across 204 reviews on two platforms, including 86 Google reviews rated 4.6.
Every review we hold for the Reigate and Banstead office, from every platform, shown as written. First names only.
5/5
GoogleFrom a purchasers perspective, Edward was knowledgeable regarding the property and was great at keeping us updated on our purchase, chasing solicitors where necessaryPositiveResponsiveness, Professionalism
Thank you for taking the time to leave a review, we really appreciate you doing this. Edward is brimming with pride after reading your comments. So pleased we could help with your purchase.
5/5
TrustpilotThe Leatherhead office staff were…
The Leatherhead office staff were extremely pleasant and very helpful.
Thank you for taking the time to leave a review, this is very much appreciated. We are delighted that you rate our Leatherhead office so highly. Thank you.
5/5
TrustpilotExceptional services
Becky and Team(Horley) have been very professional throughout the whole process. Helped us many a times with providing clarifications and also in proactively reaching out to all parties involved; vendor, solicitors, etc.. In our experience their services are extremely reliable than other estate agents with whom we also had contacts during the whole house purchase process that lasted almost 4 months. We are extremely grateful to the team who helped us secure our home and would highly recommend to anyone considering their services.
Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. So pleased we could help secure your home.
1/5
GoogleI recently viewed a house in Reigate through White & Co, Reigate. I really loved the house and requested the advise from the agent as to the best way for me to proceed. I was told to offer full asking price of 850k which I did and I was told that there were no other offers on the table. Within half an hour of leaving the viewing, I was told someone had matched my offer. Therefore, I asked if I should increase my offer and was told no and to wait until the following morning when the vendor would make his decision. I knew that I was in a strong, favourable position to proceed with the purchase of this property immediately, so I had hoped that this would go in my favour. I rang Richard at White & Co first thing the following morning and once again I was advised not to increase my offer. At midday, I received a call from Richard to be advised that the vendor had accepted the other purchasers offer of 850k because the vendor and the purchaser knew one another. Richard then told me that even if I increased my offer by 20-30k the vendor would not proceed with me, despite my increased difference in the accepted offer price. The web of deceit unfolded before my eyes when I received an email from a local conveyancing solicitor, requesting to assist with the purchase of the house. The form the solicitor provided confirmed an accepted offer price of 880k and had all my personal details on it, which were provided by Richard at White & Co. They had accidentally provided the solicitor with my details instead of the other buyer. Not only was this a major GDPR breach but they lied to me about the other sellers offer, didn't give me the chance to represent an increased offer and they were not acting in the best interest on behalf of their seller. I was unable to purchase this property because of their dishonesty and deceit and they embarrassed the local solicitor who were now involved in their underhanded practise. My only advise, if you are a buyer or seller, avoid White & Co.NegativeProfessionalism
We are obviously disappointed to read your review. The point you raise about GDPR is now in the hands of our Data Controller, who will be responding to you in accordance with the relevant guidelines. We understand you are upset at being the unsuccessful bidder for this property and we wish you well with your future property search.
1/5
TrustpilotBe warned
I recently viewed a house in Reigate through White & Co, Reigate. I really loved the house and requested the advise from the agent as to the best way for me to proceed. I was told to offer full asking price of 850k which I did and I was told that there were no other offers on the table.Within half an hour of leaving the viewing, I was told someone had matched my offer. Therefore, I asked if I should increase my offer and was told no and to wait until the following morning when the vendor would make his decision. I knew that I was in a strong, favourable position to proceed with the purchase of this property immediately, so I had hoped that this would go in my favour. I rang Richard at White & Co first thing the following morning and once again I was advised not to increase my offer. At midday, I received a call from Richard to be advised that the vendor had accepted the other purchasers offer of 850k because the vendor and the purchaser knew one another. Richard then told me that even if I increased my offer by 20-30k the vendor would not proceed with me, despite my increased difference in the accepted offer price. The web of deceit unfolded before my eyes when I received an email from a local conveyancing solicitor, requesting to assist with the purchase of the house. The form the solicitor provided confirmed an accepted offer price of 880k and had all my personal details on it, which were provided by Richard at White & Co. They had accidentally provided the solicitor with my details instead of the other buyer. Not only was this a major GDPR breach but they lied to me about the other sellers offer, didn't give me the chance to represent an increased offer and they were not acting in the best interest on behalf of their seller. I was unable to purchase this property because of their dishonesty and deceit and they embarrassed the local solicitor who were now involved in their underhanded practise.My only advise, if you are a buyer or seller, avoid White & Co.
We are obviously disappointed to read your review. The point you raise about GDPR is now in the hands of our Data Controller, who will be responding to you in accordance with the relevant guidelines. We understand you are upset at being the unsuccessful bidder for this property and we wish you well with your future property search.
5/5
TrustpilotEveryone was friendly and helpful
Everyone was friendly and helpful. Nothing was too much trouble
This is so wonderful to read, thank you. We are so pleased we were able to help you.
5/5
TrustpilotExcellent to deal with and very professional
Debbie has been nothing short of excellent to deal with. Very professional and friendly. She is a great asset to the company and we look forward to having a great long-term relationship.
Thank you for taking the time to leave such a wonderful review. We very much look forward to developing an excellent working relationship with you too.
5/5
TrustpilotJulian and his team provide an…
Julian and his team provide an excellent service which is why i have been using them for multiple projects over the last 10 years or so. Always available, always knowledgeable always efficient.
Thank you for taking the time to leave a review, Julian and the team really do appreciate this. Thank you for your continued support over these past 10 years.
5/5
TrustpilotGood Staff
I recently popped in to the store to register my interest in a property and team were really friendly and helpful. Highly recommend Stephanie!!
Thank you for the vote of confidence. We really appreciate you taking the time to provide such positive feedback.
5/5
TrustpilotGreat service, highly recommend.
Was a pleasure to deal with Ed and Rebecca.
Thank you for taking the time to leave such a wonderful review. We are over the moon to hear you highly recommend our service and that you would not hesitate to use us again. Thank you for placing your trust in us to help with your sale.
5/5
GoogleThank you for all your help along the way with my house purchase. Ed has been great, as well as everyone else at the office whenever I’ve been in touch. Many thanks!
Thank you for taking the time to leave a review, this is very much appreciated. So pleased your purchase went well and that you found everyone in the office so helpful. We wish you all the very best in your new home.
5/5
GoogleJackie was acting for the seller of the house we were purchasing and kept us informed regularly throughout the process. Very impressed with the professionalism and assistance throughout.PositiveResponsiveness, Professionalism
Thank you very much for taking the time to leave such a wonderful review. So pleased we were able to help with your purchase.
5/5
TrustpilotGreat honest agents
One of the key indicators we looked for in our Estate agent search was honesty and integrity; and the ability to deliver. Cedric’s and his team worked closely with use through our sale and purchase and really made the process as clear a manageable as possible.
We are so pleased we were able to deliver for you, and to hear that we did this with integrity and honesty - this has always been our company ethos. Thank you for taking the time to share your experience, we really appreciate you doing this.
5/5
GoogleWell my perceptions of estate agents has completely changed thanks to Jackie Nathan - brilliant to deal with, cannot recommend highly enough.PositiveProfessionalism
So pleased to read your comments and to know we have exceeded expectations. Thank you for taking the time to leave a review, much appreciated.
4/5
TrustpilotPhilip Dale and the rest of the team…
Philip Dale and the rest of the team were very helpful and prompt with their replies to any questions that I asked and helped guide me through the process of selling my Mother's house.
Thank you for taking the time to leave a review, much appreciated. Really pleased we were able to assist you through this process - thank you for choosing White & Sons
5/5
TrustpilotWe are a prospective purchaser
We are a prospective purchaser. Jack, the Estate Agent, had full and proper knowledge of the house and pointed out all the benefits without over-selling. He coped admirably with our tag along Grandchildren too.
Thank you for taking the time to leave a review, this is very much appreciated. Really pleased that Jack's knowledge of the house helped with your decision making process. It was our pleasure to help.
4/5
TrustpilotReally friendly and approachable…
Really friendly and approachable office. Only reason for 4 stars and not 5 is that other estate agent we have used had a dedicated sales progresser which saved us quite a few phones calls.
Thank you for your honest feedback, we will certainly take some time to consider your comments. Really pleased you found us to be approachable and friendly. Thank you once again.
5/5
GoogleI would like to thank both Ross and Justin for their consummate professionalism in bringing our Residents Association into the 21st century. We couldn't have managed without them both, as well many others in the Block & Estate Management department over the years. The roof replacement project was well managed and a huge success and I wouldn't hesitate to recommend them to anyone in future.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your extremely kind words of support. The Block Management team were delighted to read your comments.
5/5
TrustpilotVery caring and helpful staff.Always…
Very caring and helpful staff.Always ready to listen and advise . A joy to deal with.Would have no hesitation in recommending to friends and family .
Thank you for sharing your experience, this is very much appreciated. So pleased you found us "a joy to deal with". Thank you for placing your trust in White & Sons to help with your property sale.
1/5
TrustpilotTime wasters
Although initially they were helpful, once the house had sold . They sat back , did no chasing buyers through. Did not answer inquiries from solicitors or our onward purchase solicitor or estate agent . We have now lost the house we wished to buy due to their lack of interest . In conclusion, find someone else , someone with and interest in seeing it to a conclusion
We are obviously disappointed to read your comments. We understand that sometimes towards the end of protracted sales things can get a little heated as deadlines loom. We would like to reassure you that we have, and will continue to, do all we can to ensure this sale completes successfully.
5/5
TrustpilotThe service we receive from Debbie has…
The service we receive from Debbie has been excellent. Really attentive and professional at all times. Nothing is ever too much trouble.
Thank you for taking the time to leave a review, we really appreciate this. Debbie was really made-up to read your kind words.
5/5
GoogleGreat communication throughout the moving process. All the people i dealt with were extremely helpful and friendly. A great estate agent from start to finish.
Thank you for taking the time to leave a review, this is very much appreciated. Really pleased you founds us to be extremely helpful and friendly. Delighted that you think we are a "great estate agent".
5/5
TrustpilotGreat Communication!
From Valuation to Completion of Sale, communication was always great, which is exactly what is Key throughout the whole process! A big thankyou to Stephanie, James and the rest of the team!
Thank you for taking the time to leave such a wonderful review. Delighted to hear that communication was great - we agree, it is key. Thank you for choosing White & Sons.
5/5
TrustpilotStraight forward
Straight forward. Sensible advice.£800000 was agreed. In retrospect it should have gone on the market at £820000, knowing that buyers want the satisfaction of knocking a bit off the price.
Thank you for taking the time to leave a review, much appreciated. Really pleased you found our advice to be sensible and straightforward. Thank you for choosing White & Sons.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stone Reigate Limited's Reigate and Banstead office has 204 reviews across two platforms: 86 on Google, 118 on Trustpilot (across the whole business).
Stone Reigate Limited Reigate and Banstead is rated 4.7 out of 5 across all 204 reviews, and 4.6 out of 5 on Google from 86 reviews.
Stone Reigate Limited Reigate and Banstead, 23 Croydon Road, Reigate,, RH2 0LY, Reigate and Banstead, RH2 0LY.
