Connells Redhill reviews in Reigate and Banstead

★★★★★ 5/5

Google

Ryan Belcher was incredibly helpful, caring and proactive throughout the whole process. He took on board what I was looking for and my specific requirements which made my search a bit more difficult, however, Ryan was determined to help as much as possible, his communication with me was just superb. He is a great asset to the company! Always going the extra mile. Thank you, Ryan!

Katarina · 26 July 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

We bought last year from a seller using Connells, a few issues meant we worked closely with Mark. I found him excellent, the best estate agent I've used and better than the one we appointed in Reigate. Was fair and clear when we had issues with the property and the survey, would definitely recommend.

B · 10 May 2026

★★★★★ 1/5

Trustpilot

The worst letting agent I dealt with.

The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.

N · 3 October 2026

★★★★★ 5/5

Google

Mark and the team have been fantastic during what should have been a quick and easy house sale. Although it has taken far longer than expected Mark has proactively chased all parties concerned weekly and provided timely feedback to me as well as given friendly advice and good humour along the way. Thank you for the effort you have made for us! I would definitely recommend Connells in Redhill if you are thinking of moving house.

Caroline · 25 October 2023

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Connells team has been fantastic with us. Harry was particularly patient and arranged all our viewings smoothly until we found the perfect one. He didn’t push us for a wrong property unlike some other estate agents. Mark is super kind, I was impressed with his positive attitude. He chased everything and coordinated events on the time. Joanna found us the best mortgage deal and she was honest, reliable.

Ebru · 27 February 2024

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Can’t thank Mark and his team for their hard work and professionalism in the sale of our property. From the very beginning Mark walked us through the whole process and went the extra mile to ensure that we were fully informed of each stage. Would highly recommend to anyone moving

Sarah · 12 December 2024

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Google

Brilliant service with fantastic staff. Mark I can only say good things about him. All the others I came in contact with were very professional . Great Estate Agency.

Sheila · 10 September 2026

★★★★★ 5/5

Google

The sales team at Connells have done a great job in selling my flat. They were friendly and professional throughout, responding promptly to any questions I had. Couldn't have asked for more form an Estate Agent, thank you.

Jane · 10 July 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Very efficient service which made moving house (slightly) less stressful as we knew we were in safe hands. Mark really went above and beyond for us and it is something we will always remember and appreciate! EDIT: We have just sold this property 8 years later and didn't hesitate to go back to Mark, who once again went above and beyond to make another stressful sale/purchase (slightly) less painful. Ryan and Harry were also great and I very much appreciated that all three guys would not only fight our corner, but would also let me talk through my frustrations, always listening with empathy and compassion. We are never moving again but I would highly recommend the team at Connells Redhill to anybody who is as they take a lot of the stress away!

Bianca · 26 November 2024

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

This is the second property I have sold through Connells. Mark and the team have been brilliant during the selling process and I cannot thank them enough. I’ve been kept up to date throughout the whole process in a professional and friendly manner. I thoroughly recommend them to anyone thinking of selling their property. 5 * service 😀

Sally · 27 May 2024

★★★★★ 5/5

Google

Connells were very professional dealing with the sale of my flat. They kept in touch with the whole process and were quick to follow up any queries I or my solicitor had. This made the tricky business of selling a property quite bearable. I highly recommend them.

Joselyn · 10 April 2026

★★★★★ 5/5

Google

We have done a number of viewings and our experience with Connells has been the best despite not yet finding a home we are still optimistic. Harry is an asset to Connells and made our viewing enjoyable, he’s also been really forthcoming and friendly with new property suggestions 😊 …

Georgia · 24 September 2024

★★★★★ 5/5

Google

The Connells team did a very good job during the purchase of the property, and more having in mind there not actually our agents as we were the buyers. However, they helped us during the whole process, even going the extra mile to unblock certain steps of the process. Thanks Mark, Ryan, Joanne and Sarah for all your help.

Manuel · 27 February 2024

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024