Connells Redhill reviews in Reigate and Banstead

★★★★★ 5/5

Google

My parents bought a bungalow through Connells and we have been so impressed with their service. Ryan was very helpful and informative in the early stages and as the sale progressed we dealt more with Mark. Mark was so proactive when things needed to be chased, and was brilliant at keeping us all in the loop. It got stressful at times due to very specific circumstances but we always felt confident that Mark would get the job done, even answering emails out of office hours. I would have no hesitation in recommending Connells and the delightful service of both Ryan and Mark.

Lindsay · 26 July 2024

★★★★★ 5/5

Google

Raphi and James were excellent from start to finish. Professional, responsive, and genuinely helpful throughout the entire process. Big Thanks!

Amber · 10 May 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

We had an amazing experience renting through [Connells]. Our Agent, James Haddow was very professional, responsive, and genuinely caring throughout the entire process. Any questions or issues were handled quickly, and we felt supported. Easily the best rental experience we’ve had. Highly recommend!

Juliet · 17 October 2025

★★★★★ 1/5

Google

Not recommended. Quick with the initial call and onboarding email - they’ll take your details to store in the database and then don’t take or return your calls with emails ignored. Far from the experience I expected and have now taken my business elsewhere instead.

Stacey · 26 September 2026

★★★★★ 5/5

Google

Mark Shipp and the team at Connells in Redhill Surrey were exceptional nothing was ever too much trouble Mark was always there at the end of a phone willing to help and give advice when we needed it fantastic people if your looking to sell your property we highly recommend Connells in Redhill to help you with the sale. Thank you so much Mark and the team at Connells for supporting us with the sale of our house

Laura · 26 June 2024

★★★★★ 5/5

Google

We highly recommend the Lettings Team at Connells having had a brilliant experience with them recently. Jasper and Yandie are both friendly, approachable and the most efficient Estate Agent staff we've ever dealt with. Jasper paid close attention to our requirements and found us a new home within days of us meeting. His approach to renters is fantastic, we felt prioritised, listened too and respected. Yandie is also brilliantly professional and friendly and a pleasure to deal with. Having had a bad experience with a landlord and agent we are so pleased to have found a new home through Connells.

Lara · 27 April 2024

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

Great service from Mark, Harry and the team from start to finish. Dealt with buyer and solicitor very well for us.

Mike · 10 March 2026

★★★★★ 5/5

Google

Mark and the team have been amazing through the process of our move. Nothing was too much trouble for them, going above and beyond. It made the stress of it all, so much easier having them help us. Thank you to you all 😊 …

Sarah · 18 July 2025

★★★★★ 1/5

Trustpilot

Another gazumping incident

Placed a purchase offer on of their properties listed in Cambourne, Cambridge as a first time buyer. * On offer date, they didn’t take the property off the market due to waiting for mortgage approval, and got fake assurances (from Robert - Cambourne office) of no other offers will be taken * I then presented bank statements to proof deposit readiness and agreement in principle from 2 banks. And yet not taken off the market * 2 weeks later presented underwriter’s approval and yet the property was mot marked as sold STC * Finally presented mortgage offer with an expiry date in 4 months time by the bank. And asked when would they take it off the market. A day later they called apologizing for accepting another offer due to the seller wanting to complete beyond that time During all this time, they were lying about not accepting offers. Plus they ignored my questions throughout the process about length of the chain and expected completion timeline. I highly advise to avoid their listings. They might charge less than a market average selling fee but this attracts many low quality listings, by unserious sellers, of high chances of failure. In this whole process, I’ve lost bank, solicitors, and surveyors fees. Advice to readers, only place offers with a condition to take it off the market, and agree on preliminary timelines beforehand. And for your peace of mind, avoid Connells.

Mohamed · 31 July 2026

★★★★★ 5/5

Google

Connells provided truly exceptional customer service. The agent assigned to me, James Haddow was professional and highly responsive and made our home search a seamless, stress-free experience from start to finish. I highly recommend them!

Bunmi · 17 October 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

I recently sold my property through Connells, and I couldn’t be happier with the service they provided. From start to finish, the team was professional, proactive, and incredibly supportive. They made what could have been a stressful process completely hassle-free, keeping me informed every step of the way and handling everything with efficiency and care. Their communication was excellent, and I always felt confident that my sale was in good hands. Thanks to their expertise, the whole experience was smooth and straightforward. I would absolutely recommend Connells to anyone looking to sell their property. They truly go above and beyond to deliver outstanding results and make the process stress-free.

Andrew · 3 November 2025

★★★★★ 5/5

Google

We chose Connells Redhill for our sale. Mark and Ryan have been absolutely amazing! Nothing was too much trouble for either of them. They kept us up to date at all time. Mark went above and beyond to save our purchase as well :-) The entire team is polite, friendly, skilled and approachable. We cannot thank them enough for their services which made our transaction so much easier. We were charged what was quoted and agreed with no hidden charges. Thank you very much again!!! We can highly recommend this team to anybody.

Jana · 29 November 2023

★★★★★ 5/5

Google

We cannot recommend this team enough! They have been outstanding! If you are considering estate agents, I can confidently say, in choosing Mark and Ryan to assist in the sale/purchase of your home - you will not be disappointed. The attention to detail and time and effort they put in at every stage was very impressive. They have also been understanding and very considerate throughout the transaction to make it as stress free as possible. Thank you so much Redhill Connells, you've all been fab 🙏

Frank · 29 November 2023

★★★★★ 5/5

Google

Mark and the team were amazing throughout the whole process. We were originally with another EA for about 6 months and hadn't sold. We went with Connells and within a few weeks we had offers on our property and agreed a sale. The team kept us up to date with the sale processes and progress. The team are all friendly and helpful. I highly recommend using Connells. The team were professional and I can't thank them enough for selling our property.

Lisa · 29 November 2023

★★★★★ 5/5

Google

Great service! Raphi and Lucas were really helpful

Bismah · 10 May 2026

★★★★★ 1/5

Trustpilot

Staff

Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.

Monica · 8 August 2026

★★★★★ 5/5

Google

I could not have asked for better support from Connells especially Mark Shipp & Ryan Belcher. The whole experience of moving house is by nature stressful but knowing that Mark & Ryan were there to support made it much more bearable. The viewings were professionally handled and I was lucky to have a very early offer which Ryan successfully negotiated so that I was not too far from the original asking price. Regular communication featured and especially in the final weeks where it was a real rollercoaster of activity but through constant phonecalls to all parties exchange of contracts was completed and Completion happened on my original date of 31st July Would I say it was a smooth process, no but not down to Mark or Ryan but just the whole process but made easier by this very professional pair who are extremely good with their customers with their personal touch A thank you from me to Mark & Ryan - its been a blast

Inez · 25 October 2023

★★★★★ 5/5

Google

Jasper at Connells Redhill went above and beyond for us when looking for a place to rent. His communication skills were very commendable as I've personally have had bad experiences with other estate agents never responding to simple enquiries or simply being dismissive in many cases. He was polite, informative and very candid both over the phone and over email which made the whole process easier. As we were applying for a property to move to from across the country, he also took the time to go and get a video of the property for us so that we could have a more informed decision going forward. I would really recommend Connells to anyone in the rental space. If I happen to be looking for another place, this would be my first stop.

Matt · 25 October 2023

★★★★★ 5/5

Google

Flawless service from start to finish from the Connells team at Redhill. We were lucky enough to deal with Ryan on our first viewing and through the process of making our offers and then having our offer accepted - he was so friendly and welcoming and nothing was too much. Once we moved onto the buying stage we were dealing with Mark who went above and beyond to explain everything, call us back in a timely manner and was a superstar throughout. We would recommend Connells a thousand times over. Thank you to Mark, Ryan and the team for a smooth purchase.

Rachel · 25 October 2023

★★★★★ 5/5

Google

I couldn't have asked more of the sales team who sold my brother's house. From the start they helped me organise house and garden clearances, preparing the house for sale. They stuck with it through a difficult market and kept me informed as we went through 2 aborted sales before finally completing this week. Thankyou.

Liz · 10 May 2026