Connells Redhill reviews in Reigate and Banstead

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 5/5

Trustpilot

Absolutely positive experience

Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍

Antra · 31 March 2026

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 5/5

Google

Just bought my first property through Connells and had a fantastic experience. Big thank you to Ryan, Harry and especially Mark who was amazing during the purchase process and helped move everything along swiftly! Highly recommend Connells Redhill, big thanks again to all the team!

James · 24 September 2024

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 5/5

Google

We had the pleasure of working with Ryan, Mark and Harry. They were incredibly professional and kept us updated constantly. No doubt I'll go with them again if I need their services

Simon · 10 June 2026

★★★★★ 5/5

Google

Just purchased a property from Connells last month and the level of service they provide is outstanding. We weren't seen as just another customer, instead, it felt like we were VIPs. Their care and attention to detail throughout the purchase is fault less and I cannot recommend them enough. Big thank you to Harry, Ryan, and of course Mark.

Benson · 8 May 2025

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Google

Mark and his team are brilliant. I've not come across such helpful estate agents. We purchased a property via them and had our flat to sell. Even though Mark was not responsible for the sale of our flat, they patiently assisted us where they could to speed things up. Thanks for all your help! Would recommend Connells Redhill any day!

Warren · 25 October 2023

★★★★★ 1/5

Trustpilot

The lettings team at Redhill are pretty…

The lettings team at Redhill are pretty good but let down by very poor maintenance. As a landlord I am very disappointed. Significant damage has been caused by a shoddy repair and it’s causes me an awful lot of trouble, so much so that I’m considering instructing my solicitors.

EMMA · 10 September 2026

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 5/5

Google

Mark and his Team at Connell’s Redhill have been amazing from start to finish when dealing with the sale of my property. Mark is extremely personable, knowledgeable, efficient and his communication is second to none! I can’t praise him enough. Absolutely the right choice if you’re looking for someone who really knows how to do their job. Brilliant!

Sarah · 25 October 2023

★★★★★ 5/5

Google

Brilliant service, polite, factual, professional, kept me up to date with each part of the process. Definitely recommend Jasper to anyone that asks. Just finished my term renting with Connells. Sad to part ways by as I said previously, they handled everything to an impeccable standard.

Andrew · 26 June 2024

★★★★★ 5/5

Google

All staff helpful, communication excellent between one and another as well as with me. All questions/queries answered. Thoroughly recommend Connells.

Susanna · 10 August 2026

★★★★★ 5/5

Google

Great real estate company , I was accompanied by Raphi and he was amazing helped me find the property I needed to rent , amazing work Raphi 👍keep it up …

Freddy · 10 May 2026

★★★★★ 5/5

Google

I cannot recommend the team at Connells in Redhill enough. Mark and his colleagues were professional helpful and friendly. My house was sold within days following multiple viewings and several offers. I was kept informed throughout the sale process and they were always available to answer any queries I had. If you are selling your house do not hesitate to instruct Connells, you won't be disappointed.

Sarah · 21 June 2025

★★★★★ 5/5

Google

The team were great throughout the whole house purchase and we're very supportive. Despite being in a chain, and having terrible solicitors, Mark and Ryan were fantastic in chasing responses and being persistent with getting updates.

Hanspeter · 17 October 2024

★★★★★ 5/5

Google

Mark and the team were professional and supportive throughout. They understood the emotion involved in selling our Mother's house which was so important. Finally the buyer proved most difficult and with Mark's help we got through it.

Pina · 24 September 2024

★★★★★ 1/5

Trustpilot

Left without hot water & heart for over 4 days. disgraceful management of property

Connells Redhill took our depart and advanced rent. We moved in to no hot water and heating . O er 4 days, the matter has not been rectified. Jasper and Emma have made excuses after excuse.They refuse to acknowledge that lack of hot water and heating in March is an emergency. The minute they take your money, they show you who they really are. An unprofessional company who are creative with the truth and the facts about checks that they should have done on a property that had been empty for months. We will be proceeding to litigation because this is a company that clearly are used to getting away with managing properties to a poor stranded and do not care if it has an effect on their yenants health. Please avoid this company all ALL costs.

Paulette · 8 March 2024

★★★★★ 5/5

Google

Mark, Ryan & the team have been fantastic to deal with. I would definitely recommend them and use them again, after trying to sell with 2 other estate agents it really was 3rd time lucky with Connells. They always keep you in the loop, and push for the best outcome. Even getting our sale over the line they were always happy to help where they could. I could always count on them for an update. They went above and beyond to help. I’m extremely grateful for the service they provided and finally getting our property sold. Thank you so much!!

Kerry · 6 December 2024

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 5/5

Google

Connells and in particular Ryan have been so helpful during the purchasing process. Everything has been so efficient and it's truly been a pleasure dealing with Ryan. Thank you again Ryan, we really do appreciate all your help and support

Hannah · 26 July 2024