Connells Redhill reviews in Reigate and Banstead

★★★★★ 5/5

Google

Connells and in particular Ryan have been so helpful during the purchasing process. Everything has been so efficient and it's truly been a pleasure dealing with Ryan. Thank you again Ryan, we really do appreciate all your help and support

Hannah · 26 July 2024

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 5/5

Google

Absolutely brilliant! I dealt with Stephanie Burley at Connells. I have to say we were quite difficult clients (sorry Steph & team!) but was never made to feel like a nuisance. Steph is the branch manager and gave myself and my partner frequent updates on the status of our move, and coordinated her team to give us the best service. We are new to the area and have dealt with some difficult estate agents in the past so it’s very comforting to know that good ones are still out there! 100% recommend!!!

Aisling · 26 October 2019

★★★★★ 5/5

Google

Great experience with James and Raphi, my property was off the market after the first two viewings, and the process of getting the new tenant in was effortless.

Chris · 10 May 2026

★★★★★ 5/5

Google

Bought a house via Connells Redhill and have to say they have been really good. Very communicative and quick to respond. Mark was highly professional, and courteous.

Morgan · 16 January 2025

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 5/5

Google

Fantastic service again from Mark, Ryan and Harry. Thank you so much for making the process of selling that little bit easier at a difficult time. I will definitely recommend you to anyone looking to buy or sell.

Tracy · 10 February 2026

★★★★★ 5/5

Google

The Connells Team have done it again, gold star service . We bought our house with them 4years ago and now they have sold it for us, well done to the team including their in house solicitors Swiitch highly recommended. A great BIG Thank You Barbara & Lee

Barbara · 11 January 2024

★★★★★ 5/5

Google

Mark & Ryan and his team were professional friendly helpful at all times extremely efficient in keeping us up to date with all that was happening with the sale of our property. Excellent customer service skills which we appreciated. We would definitely recommend Connells in any future sales of property .

Gillian · 25 October 2023

★★★★★ 5/5

Trustpilot

Connells Dorchester

Connells Dorchester, Dorset - The service we received from Connells was brilliant. A big shout out to Lily who certainly went above and beyond what she needed to do. We had a particularly difficult flat sale for a number of reasons, none of them to do with Connells and they were with us every step of the way making sure things went as smoothly as possible. Lily and her team in Dorchester are a credit to Connells. Thank you.

D · 11 January 2024

★★★★★ 5/5

Google

First class service. Professional, personable and very knowledgeable.

Ian · 10 September 2026

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 5/5

Google

Thank you to Mark and Ryan for selling by home for me and making it as stress free as possible. Even though at times it wasn't but after a chat with Mark I felt much happier. Thank you 🥂❤️ …

Leanne · 27 May 2024

★★★★★ 5/5

Google

Mark was a superstar every single step of the way. Never pushy, always supportive and great at communicating. After hearing other people's horror stories of dealing with purchasing a house we can safely say Mark made, what turned out to be quite a complicated process, into a much simpler one.

Kay · 25 October 2023

★★★★★ 5/5

Google

The sales team at Connells Redhill are fantastic and we are so grateful to them for all their support with our sale. Mark in particular has been absolutely wonderful, a constant source of knowledge, support and good humour! We couldn’t recommend Mark and the team at Connells enough!

Bethan · 29 November 2023

★★★★★ 1/5

Trustpilot

Ghosting I believe has happened rental connells blaby office Leicestershire …

Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .

Michael · 26 February 2026

★★★★★ 1/5

Google

We put an offer for a flat some time ago and we paid the deposit. Then they called us to say that we are not getting the deposit back because we had rent in arrears. The rent was paid maybe 3 days after that’s all . For this reason they took our deposit money . By the way I spoke to a lawyer and this is illegal and I will make complaint and open a case . This is unacceptable.

Florentina · 24 September 2024

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Google

Mark in Connels Redhill is an incredible professional & person. We went through a lot recently trying to sell my property in the midst of Liss Truss economic bombshell. In the whole process we had of sale falling & finding a new buyer I always thought that what I needed in an estate agent I had in Mark & more. Someone I could trust, that was always available, quick responses, always fighting my corner & committed to the sale. I highly recommend Mark, Ryan & the team.

Diego · 25 October 2023

★★★★★ 5/5

Google

I can quite honestly say I wouldn’t have managed to deal with the stress of buying our first home if it hasn’t been for Mark. We dealt with Mark, Ryan and Shaun and all were fabulous, professional and informed but Mark went so above and beyond I’m actually sad that I won’t be working with him any more! No job was too much of an ask for him and even when he was sick or on annual leave he was still sharp as a tack in chasing our solicitors. Even though I kept getting reminded that estate agents are there for the buyers, Mark just made the sale and made us feel safe and we trusted him with every step. As first time buyers the whole thing feels completely daunting but his manner made us feel quickly at ease and he talked us through every step (even ones that should have been explained by solicitors but weren’t). Mark is an absolute asset to the team and a gem of a human being. I have recommended him to others I know are selling and he has taken them under his wing and they know already they’re going to be well looked after.

Grace · 25 October 2023

★★★★★ 5/5

Google

We bought our house 5 years ago with Mark at Connells Redhill and have now just sold it with him as well - a fantastic experience both times. Mark is calm and knowledgable, making you feel secure that everything is on track throughout the whole process. The whole team at Connells Redhill are friendly and willing to give you their time to support you through each step of the process, and the work they do is professional and exceptional. Could not recommend them highly enough.

Jason · 25 October 2023

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025