Ralph James Estate Agents Redhill reviews

★★★★★ 5/5

Google

Sam and Joana were both very helpful during the process and I was very happy with the service provided. Fast to reply and very professional. I would recommend to others.PositiveResponsiveness, Professionalism

Barbara · 26 August 2022

★★★★★ 5/5

Google

I have been looking for a house to rent and registered with Ralph James because they had one I loved. After working through paperwork with Joanna and Sam, unfortunately the landlord changed their mind and I lost the tenancy. This didnt stop Joanna though! She kept me on her books and didnt stop looking for a house she knew I’d like - and now I’m all ready to go on a house I actually prefer to the first - and it has a lovely landlord! Go Joanna!

Catherine · 17 June 2022

★★★★★ 5/5

Google

My Partner and I have been in our flat for almost a year now, we have just recently renewed our contract for another year. This was made easy by the wonderful Joanna, she was with us every step of the way, lending us advice and making sure we knew everything that was happening always updating us. Joanna has and is still continuing to go the extra mile for us. I don't know what we would have done without her. Again, thanks for making our lives easy.

Peter · 17 June 2022

★★★★★ 5/5

Google

I cannot fault Ralph James! Throughout the process my agent, Marie-Elise, was brilliant - always so friendly, helpful and reliable. Her regular communication from start to finish was excellent at keeping me in the loop at all times. Her responses were prompt and she was always more than happy to help with any questions I had. Thank you for all of your hard work! I also used Leah for my mortgage application who was also always so friendly, polite and professional. She was very informative and ensured the application went through quickly and smoothly. I would happily use Ralph James again and would highly recommend to anyone looking for great service, communication and support. Thank you to everyone on the team for making it such a positive experience!PositiveResponsiveness, Quality, Professionalism

Caroline · 17 June 2022

★★★★★ 5/5

Google

Marie-Elise Grant did a fantastic job. There were a number of legal hiccups that needed overcoming but she worked professionally and diligently to ensure the transaction reached completion. First class service.

Anthony · 17 June 2022

★★★★★ 5/5

Google

Sam @Ralph James has been brilliant. We approached the Ralph James team about renting out our house, within a few days they had confirmed and referenced tenants, it was painless. Thank you Sam and the team

Tom · 17 June 2021

★★★★★ 5/5

Google

Great agency - took care of everything. Procedure was very smooth and they found a great apartment for me.

Maximilian · 17 June 2023

★★★★★ 5/5

Google

Marie-Elise was fantastic from start to finish. Would definitely recommend Ralph James. Thank you again for all your efforts.

Mr · 17 June 2023

★★★★★ 5/5

Google

Thank you So much for all your help and support, it wasn’t all plain sailing , but I always felt confident that the team were doing everything they could . Big Thank You especially to Robin … I can stop driving you mad now !!!!

Tracy · 17 June 2022

★★★★★ 5/5

Google

Marie-Elise at RJ in Redhill has been amazingly helpful to me, a lot of stress was taken away from the buying process. So efficient, lovely and helpful! I love my new home! Thank you x

Megan · 17 June 2021

★★★★★ 5/5

Google

I have used Ralph James for the past four years and have been extremely happy with the professionalism of their team. Recently Joanna dealt with the letting of my apartment she gave expert advice and was extremely pleasant to deal with. Joanna quickly found not just one but three suitable tenants to choose from and I am receiving a good rental income - what more could a Landlord ask for? I would happily recommend Ralph James.PositiveProfessionalism

M · 17 June 2022

★★★★★ 5/5

Google

Very efficient process for arranging our letting. Sam went above and beyond in making things go smoothly.

Julian · 17 June 2023

★★★★★ 5/5

Google

We had the very unfortunate task of dealing with a late relatives estate under probate to whereby we initially required 4 agents valuations, 3 of which 'sucked their teeth' but Ralph James were confident / assuring, despite slightly outside their normal area of business. Following grant of probate and ready to market, only one agent ever returned our calls / emails on further enquiry with immediate attent, again to which was Ralph James (two of which we are still waiting to hear back from after 4 months). The property was boldly marketed in a very difficult COVID period but on their (Ralph James) confidence sold for the full asking price in just 6 days for an accurate value rather than for a quick sale, was on advert accurately described and well presented, actively marketed from the start. Thereafter / during, contacting the agent was with ease, always returning our calls / emails almost immediately on any queries we had, constantly chasing up progress with all legal advisors on our behalf throughout the sale process - pushing through in record time given the back log due to COVID advertised in the media. In our minds, Ralph James has rewritten the normal approach associated with Estate agents. If we had gone with another agent on initial approach, we could have lost up to £75k!! just for 'a possible quick sale', devastating for our late relatives. So, if you are reading this review in detail, please consider Thomas, Caedi, Natalie and all the team at Ralph James if you are looking to market, they treat everyone as if you are the only client that they have, can only comment on sale but sure that the same attent / approach will also be towards purchase. A great team / 'family'PositiveResponsiveness, Quality, Professionalism, Value

Richard · 17 June 2021

★★★★★ 5/5

Google

Amazing experience. The people there have a great attitude and are willing to assist you without delay. Just moved in to this great house and i managed to lock myself outside the house on the first day. It was late in the evening so i did not expect for anyone from Ralph James to be able to help. But, not only I was able to reach them (and they responded with the best attitude ever) but they even arranged someone to come open the door for me immediately. Best agency in the market, no doubt.PositiveResponsiveness, Quality, Professionalism, Value

Panayiotis · 17 June 2021

★★★★★ 5/5

Google

Exceptional service, particularly from Robin who is the best estate agent I've worked with to date - responsive, friendly and professional, alongside a true expert of the local area. Felt like I was dealing with someone who genuinely cared about a client's needs vs. just getting a sale which made the entire process stress free and enjoyable. Would highly recommend to anyone looking for an estate agent that will go above and beyond.

Amy · 17 June 2022

★★★★★ 5/5

Google

Brilliant from start to finish - Ashley and the team went the extra mile to get our sale and purchase over the line. Much appreciated and would highly recommend to anyone.

S · 17 June 2021

★★★★★ 5/5

Google

Can't give enough credit to Robin and Ashley - helped us move house in August (and one that fell through last year!). They were supportive and helpful with us negotiating the world of home buying for the first time and made us feel like they really cared about our move being a success - certainly didn't feel like just numbers on a spreadsheet or commission figure. Will definitely use them when the time comes to move again.PositiveResponsiveness, Quality, Professionalism

Ross · 17 June 2021

★★★★★ 5/5

Google

Sam and Katie have given me very good service, looking after my flats and tenants for me. Very reliable, would recommend.

Ian · 18 January 2024

★★★★★ 5/5

Google

We sold our house this year through Ralph James (Redhill) and honestly the service was outstanding. Orla Carr saw us through to completion and was an amazing support throughout the process. Would 100% recommend.

Vicki · 6 December 2024

★★★★★ 5/5

Google

Joanna is an absolute Diamond! Thank you for all your help Joanna, Ralph James should be proud to have you on their team!

Rea · 17 June 2022

★★★★★ 5/5

Google

"Dear Ashley, we are sorry this has taken such a long time to send but better late than never! We would like to express our thanks to you and all the staff at Ralph James for selling our beloved home and the professional and helpful way in which everyone conducted themselves; we could not have found a better Agent and we send all our best wishes for your future ventures. We highly recommend you. Sincerely, John/Shirley Baker."

Johnbaker · 17 June 2021

★★★★★ 5/5

Google

Ralph James were patient, professional and friendly from start to finish. Through no fault of RJ we worked with them for some time and with a few agents (Sam, Ashley and Caedi) and whatever happened with the sale they remained supportive and helped in any way we needed them to get the sale through. This was our first time selling and I couldn’t recommend using Ralph James enough if you are selling or buying in the area!

Abbi · 17 June 2021

★★★★★ 5/5

Google

Outstanding service! Dealing with Ralph James has completely reset my expectations of what you should expect from an estate agents. Excellent service from the start. Honest opinions on valuations and marketing. Great photo's and video to really sell our house. Not only did Ashley get us more than we asked for in terms of selling our home he really added value by proactively managing the whole sale process. He was always in touch with all of the parties to make sure despite a global pandemic and lockdown everything went as smoothly as possible and nothing was left to chance. I can't recommend them enough. Don't waste your time dealing with anyone else and call them first.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 26 August 2020

★★★★★ 5/5

Google

I had great experience selling my property through Ralph James. Ashley and the team were a pleasure to deal with from the initial valuation right through to completion. I would thoroughly recommend.

Paul · 17 June 2020