Every review we hold for the Redhill office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDo not use! I used Ralph James for the 1st time 3 years ago when I purchased my property. I thought they were quite good then but to be honest I was a straightforward buyer with no chain. I decided to sell last year so approached Ralph James, however they were not being competitive on price and would not price match claiming they were so good. I used another estate agent but then switched to them. After 4 weeks and not a single viewing I gave them 2 weeks written notice. They contacted me and asked I didn’t go elsewhere but I stood by my decision. Bizarrely a viewing came through the door just days later and this person made an offer which I excepted. And then I began! Nearly 4 months later my solicitor discovered that the buyer did not have a mortgage. This went on for months and I had to change estate agent then because I couldn’t trust them and needed to try and find a new buyer. Several estate agents in the area contacted me having seen my property go back on the market and asking what happened. When I explained everyone said, ‘did Ralph James not check that the buyer was able to get a mortgage!’ Clearly not!
Ralph James explained that “yes they were naive”.
Being naive lost me a house purchase, along with nearly £7k. I had to fight to not lose this. I am also pregnant so trying to set up my family home and thanks to Ralph James this has caused me immense stress.
In December they contact me and just before Christmas a valuation was conducted and apparently the buyer still wanted to purchase my property. Then came Christmas and the New Year. I visited Ralph James in the New Year and was told the same thing, the buyer is proceeding and is nearly there.
We are now in March and I have heard not a single word from Ralph James, no phone call, no email, nothing.
I’m sure you agree that this is very unprofessional and a mess they left me in.
I’m now 7 months pregnant and still not moved but lost a load of money!
DO NOT USE THEM!!
Attifa · 17 June 2020
★★★★★ 5/5
GoogleAs first time buyers, we were unsure what to expect when looking for and purchasing a home. Ashley, Leah, Robin and the whole team at Ralph James were incredibly helpful every step of the way. We were always greeted with a smile when going into the office and they were happy to assist with any queries we had either face to face or via email. We would highly recommend Ralph James and would certainly use them again in the future.
Callum · 17 June 2020
★★★★★ 4/5
GoogleWe recently sold through Ralph James. Ashley and the team were very friendly and personal throughout the process.
We were particularly impressed with their high quality marketing material and how quick they resolved enquiries.
Katie · 18 June 2019
★★★★★ 5/5
GoogleSam and the team at Ralph James dealt with the rental of my property efficiently and professionally. Made the whole process very simple. Would highly recommend.
Sacha · 17 June 2021
★★★★★ 5/5
GoogleThe team at Ralph James are second to none. I work at a Law Firm and having had a lot of mutual clients over the years, we have first hand experience of the professionalism that the RJ team demonstrate in all their dealings with clients and other professionals working on the transaction. We have received lots of excellent feedback from clients about the team at Ralph James and how they put them at ease and how they deal with everyone in a very honest way. Personally, we have always found them to be very knowledgeable both about the property market and the geographical areas in which they operate as well as showing a remarkable knowledge and understanding of conveyancing! When you explain something to them, they understand what you are explaining to them and they work hard to help you find a solution whenever a problem comes up. This really is great for buyers and sellers because it means that their transaction goes through smoothly with the estate agent and the conveyancer working together to achieve the best results every time. Thomas and Ashley are great guys and genuine too. They care about their clients and have a real passion for what they do. They have a great team working around them - Kay, Nicky, Callum, Robin. This company will definitely go from strength to strength and we would recommend them highly.
The · 18 June 2019
★★★★★ 5/5
GoogleI was a big estate agent sceptic. We started our house sale with a local agent and the experience was as predicted. It was frustrating but I was smug that I was right . Then we moved to Ralph James. Everything about their service was more personable, they have grasped that Estate agents need to do better, need to provide more for their fee. This isn’t a good review because it was a quick sale, it wasn’t but I can honestly say I am happy to pay the Ralph James fee. Ashley in particular provided an excellent service, communicated well and acted as our representative on all aspects of the sale process. Another note on viewings, we viewed lots of properties with every local agent, the Ralph James Saturday team were by far the most superior so knowing this was who was showing my home every week was a relief!
Katie · 18 June 2019
★★★★★ 5/5
GoogleBought and Sold through Ralph James. A great group of people, very approachable and always at the end of the phone when we needed them.
We sold on our very first viewing, and they made a huge effort to find us a house too. We used their financial advisor Leah, who was absolutely brilliant. They recommended good local solicitors who were also brilliant, and made life when signing contracts so much easier.
Highly recommend to anyone looking to use a local agent.
Laura · 18 June 2019
★★★★★ 5/5
GoogleIt was an absolute pleasure working with Marie-Elise from Ralph James on the purchase for my new property in Redhill. She was always on hand to keep me updated about the status of the purchase and managed to get everything completed in time before my deadline ran out for my mortgage offer. Would highly recommend her!
Alex · 17 June 2023
★★★★★ 5/5
GoogleRecently used Ralph James to Let my property. Sam was extremely helpful in finding me new tenants. Would definately use their services again.PositiveResponsiveness, Professionalism
Nisha · 17 June 2021
★★★★★ 5/5
GoogleAshley and Robin sold our apartment and also helped us buy our dream home. Nothing was ever too much trouble and the service that Ralph James offer is simply outstanding. The team at Ralph James are more than just an estate agent - they are a local business with expert knowledge of the area and the market. I can't recommend them enough and wouldn't use anyone else! Thanks Ralph JamesPositiveResponsiveness, Quality, Professionalism
Maggie · 17 June 2021
★★★★★ 5/5
GoogleAs a landlord who lives abroad, my experience over the years with Ralph James and their home managment team was inconsistent in their competency. I am now pleased to say, that for the last six months I have had a much better management team helping me. A special mention should go to the management assistant I work with, who is very capable and pleasant too.PositiveResponsiveness
Kathy · 17 June 2022
★★★★★ 5/5
GoogleVery smooth lettings process, Sam was helpful and organised every step of the way. Thank you!
Sophie · 17 June 2022
★★★★★ 5/5
GoogleAnother very smooth and efficient lettings renewal from Ralph James! Sam, Joanna and the lettings team are reliable and professional whilst completing all the necessary steps very efficiently! Their advice has always been sound and as a landlord I trust their judgement. Their fees are competitive and value for money. I would not hesitate to recommend their services to any prospective landlord or tenant.
Rob · 17 June 2022
★★★★★ 5/5
GoogleAshley, Robin and the whole team made buying our first home a very enjoyable, stress-eased (not free) experience. They were always on hand to offer advice or support and answer any questions, no matter how naive, that we had to ask. The flowers on moving day were a nice little touch to finish what was an excellent process throughout lockdown. Thank you all... we will see you in the future!
James · 17 June 2021
★★★★★ 5/5
GoogleHey! Just wanted to give thanks to Ms. Samantha who helped us getting a property. Please keep her!
P.S : Sorry for sending you a message like everyday 😂😂😂😂🤭🫶
Priscilla · 27 October 2024
★★★★★ 5/5
GoogleVery impressed with the proactive sales nature of the team at Ralph James! Also, the post offer process has been practically seamless. Robin and Ashley have always been responsive to texts and calls, and able to reassure me about every worry I have had. Thanks to their recommendation of a great solicitor and their constant chasing of all parties, we managed to exchange in five weeks and will complete in 10! Would highly recommend Ralph James.
Kirstyn · 18 June 2019
★★★★★ 5/5
GoogleSam from RJ has been massively helpful, proactive and reliable when it came to renting out my flat. He and the team made the process simple for myself and kept me informed throughout the stages. No regrets using the team and cannot fault their service. Very professional and helpful all round as well as being great VFM. 5/5 would recommend if anyone is needing an estate agent/letting agency. HB
Henry · 17 June 2021
★★★★★ 5/5
GoogleThe 5 stars say it all .
Haven’t as yet sold, but the enthusiasm from the staff is exceptional.
I don’t do reviews but feel the need to add .
Thank you Ralph James and team that has made this in my opinion the best Estate and Letting Agent in Redhill. Dean
Dean · 17 June 2023
★★★★★ 5/5
GoogleHave used Ralph James for years and they have always sourced reliable trustworthy tenants. Katie and Sam have always been quick to respond to any query raised and resolved any issues in a timely manner. Highly recommended, we will continue to entrust the letting of our property through Ralph James in future.
Andrew · 17 June 2023
★★★★★ 5/5
GoogleJocelyn was very nice and answered all of our questions. Very helpful team !
F.T · 17 June 2022
★★★★★ 5/5
GoogleWorked with Marie-Elise on a tricky sale, her support and humour was greatly appreciated!
Alex · 17 June 2022
★★★★★ 5/5
GoogleJoanna was very pleasant, professional in securing me the rental property for my family.PositiveProfessionalism
Sarah · 17 June 2022
★★★★★ 5/5
GoogleThank you Sadie and team for your professionalism and for selling our property for us. Ralph James has been a good experience throughout.
Gabrielle · 17 June 2020
★★★★★ 5/5
GoogleMarketing is second to none. Personable agents. Wouldn’t sell with anyone else.PositiveProfessionalism
Shaun · 17 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
