Every review we hold for the Redhill office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsoloutly shocking estate agent, my biggest regret was putting my property in the hands of RJ - Redhill.
The communication is hideously shocking, unprofessional and unless your house is aesthetically pleasing DONT bother becuase you won’t be featured on their social pages..
The most stressful and saddest 12 weeks.!
Mariella · 18 January 2024
Agent replied · 16 June 2024
Mariella,
Thank you for the feedback via Google Reviews and for talking to Daniel Bennett, our Sales Team Manager last Friday.
We have discussed your experience & feedback as a Team this morning and we have recognised where the mistakes have been made during your time with us.
I apologise that you have not had the excellent experience so many clients have had with us over 8+ years.
We will learn from this feedback and everyone at Ralph James is committed to delivering a 5-Star service.
As you will know and maybe why you came to us in Redhill? - We have 284 reviews for our Redhill Office with an average - 4.8 Star Rating.
To extend our sincere apologies, we will be dropping over some flowers this week to your Home.
All the best with your sale & move.
Paul Cooney
Managing Director
Ralph James
★★★★★ 5/5
GoogleWould highly recommend using Ralph James if you're looking to buy a property. As a first time buyer, they helped make the process as easy and stress free as possible. From always being on hand to take calls and respond to emails, to chasing the solicitors for information. will definitely be using Ralph James again. Thanks again to Ash and the team.
Ash · 17 June 2020
★★★★★ 5/5
GoogleWe assist Ralph James in completing EPC's for their landlords. Katie and the team are always professional, efficient, friendly and extremely helpful. It's been a real pleasure to work alongside Ralph James and we look forward to our continued working relationship.
Francesca · 17 June 2023
★★★★★ 5/5
GoogleRobin went above and beyond for us in what must be one of the smoothest moves in history. We're now settled and super happy in our fabulous new home. Many thanks to him and the whole team at Ralph James.
Michael · 17 June 2023
★★★★★ 5/5
GoogleWe've had a really positive experience with Ralph James, especially Tom in the Redhill branch. He was very accommodating when helping us view a property and has been easy to get hold of when needed and professional throughout.
Fiona · 22 July 2023
★★★★★ 5/5
GoogleMarie-Elise has been brilliant from start to finish co-ordinating our sale and keeping us updated on every detail of a complex chain. Always polite, patient and personable, we couldn't recommend anyone better to handle a sale.
Jack & Megan
Megan · 17 June 2023
★★★★★ 5/5
GoogleWhat can I say about how amazing the team are at Ralph James,and from start to finish made it as smooth as possible for my sale and move to Cornwall I can't thank them enough they've made a dream come true for me and all in a short space of time, special thanks to Ashley for being so positive and inspiring
Carol · 12 November 2019
★★★★★ 5/5
GoogleWhat can I say about how amazing the team are at Ralph James,and from start to finish made it as smooth as possible for my sale and move to Cornwall I can't thank them enough they've made a dream come true for me and all in a short space of time, special thanks to Ashley for being so positive and inspiring
Carol · 18 June 2019
★★★★★ 5/5
GoogleWe bought a house in July 2020, our first buyers fell through and Robin was very supportive and showed determination in keeping us informed and reassuring us of the process the whole way through. Many thanks for all your hard work and making this experience less stressful that it could have been!PositiveResponsiveness, Professionalism
Jenny · 26 August 2021
★★★★★ 5/5
GoogleWe sold and bought through Ralph James some six months apart. Both transactions by far exceeded the service we received from their rivals in every respect: Thomas and his team are dedicated, motivated, vigilant and hugely superior in their marketing and client management skills. We have repeatedly recommended them to our friends and family with complete confidence in their service and ethos.
Holly · 18 June 2018
★★★★★ 5/5
GoogleCouldn’t recommend Adam highly enough to anyone looking to buy in the area, very helpful and supportive in attending to any questions/queries
Robert · 17 May 2024
★★★★★ 5/5
GoogleJoanna and Sam worked as a great team to get us into our home as smoothly as possible. They were quick to respond and were on top of details. Joanna went above and beyond to help us find the right fit for our family.PositiveResponsiveness, Quality, Professionalism
Les · 17 June 2022
★★★★★ 5/5
GoogleWe recently purchased a house with Ralph James. They made it a very smooth and easy process answering any questions I had very quickly and doing everything they could to help. Robin Watson was the Estate agent throughout and we couldn’t have asked for any more.PositiveResponsiveness, Quality, Professionalism, Value
Paul · 9 January 2022
★★★★★ 5/5
GoogleThe Ralph James team did a great job selling our house in record time. A special thank you to Marie-Elise for her excellent management of the sale, she kept us informed every step of the way and she was always available to answer any questions.
Jan · 17 June 2022
★★★★★ 5/5
GoogleWe sold through Ralph James, and we have no regrets at all. They were professional and communicative throughout the process and went above and beyond in chasing information and updates from the rest of the chain, as the agents we were buying through were quite hopeless and did not have a clue what anyone else was doing!
Marcus · 9 November 2024
★★★★★ 5/5
GoogleSuperb service from start to finish, clear & concise hand holding throughout the process. Thank you Adam and team!
Layonnie · 17 May 2024
★★★★★ 5/5
GoogleRalph James specifically sam and katie make it super easy for me to rent out my home with them. Nothing is a problem and theyre always so fast to respond and help. Thank you both.
Megan · 17 May 2024
Agent replied · 23 October 2024
Thank you so much, Megan! We’re delighted to hear that Sam and Katie have made the process of renting out your home easy and stress-free. Quick responses and helpful service are what we strive for, and it’s great to know that we’re meeting your needs.
★★★★★ 5/5
GoogleAdam has been great helping us find our new home. Very attentive! We hope to be successful in the next few months
Daniel · 18 March 2024
★★★★★ 5/5
GoogleI have recently just purchased a flat in Redhill through Robin at Ralph James. Robin was a great help throughout the process, Always contactable, kept me updated and always answered all questions i had and often would chase up solicitors to keep the process moving.
Loving my new property and highly recommend Ralph James
Kyle · 17 June 2020
★★★★★ 5/5
GoogleGreat experience buying our first home with Ralph James. The whole team were great, particularly Robin who was really friendly and helpful during viewings (he even waited while we took measurements for our furniture). They always responded quickly to our emails and we never felt pressured during the process. We would definitely recommend using Ralph James.
Alex · 18 June 2019
★★★★★ 5/5
GoogleRalph James have managed a couple of rental properties for me over the last 4 years and the service has been great. Katie, Sam and the team have always been very responsive.
Mel · 17 June 2023
★★★★★ 5/5
GoogleAfter having 5 different estate agents to view our property, we decided Ralph James would achieve the best price and market our house successfully. They were excellent and we were very happy with the result.
Moreover, what a lovely bunch of people to do business with!
Thank you for the excellent service you provided!
Nichola · 17 November 2024
★★★★★ 5/5
GoogleRobin and the team were amazing throughout. The sale was quick, easy and the communication was faultless. The photography team they use take excellent photos that really show off the home.
Gemma · 17 June 2023
★★★★★ 5/5
GoogleMy daughter was let down by a landlord who decided at the last minute to withdraw their offer to rent their property to her. Joanna went out of her way to find an alternative property at very short notice. Great service.
Andrew · 17 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
