Trusted Agent profile · Redhill
★★★★★
323 reviews across 2 platforms
41 High Street, Redhill, RH1 1RX
Gascoigne Pees's office in Redhill, at 41 High Street, is rated 4.4 out of 5 across 323 reviews on two platforms, including 232 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redhill.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Redhill office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service
Great Service From the day we contacted them for the rental viewing and till we confirmed the property, the lettings team was always there to help us with all the queries / multiple viewings. Loved the way we were welcome to the property when we moved in. Special mention to Ben and Jemma from Esher office.
5/5
GoogleVery happy with the service we have experienced. Joe is a lovely down to earth estate agent and really listens to your property needs. We have dealt with many robotic sounding agents but you will not get this at the Redhill branch! Thank you Joe!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotSaffron and Dylan at the Maidenhead…
Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.
5/5
GoogleWe bought our house through Mann 5 years ago and got back in touch when we wanted to sell earlier this year. The pandemic slowed the whole process down but Mann always had a positive attitude and approach. Big thanks to Sarah and Jordan for their hard work getting our sale over the line and ensuring we got the house we wanted!PositiveProfessionalism
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
5/5
GoogleVery thorough and attentive experience with the Redhill team when buying our first home. They kept us in the loop and were friendly and helpful throughout. Special mention to Molly who showed us the property, Sarah and Janene for getting us through the process and Katie for always being on hand to answer our calls and keep us updated!
5/5
TrustpilotUnbelievable
Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch
5/5
GoogleWe were thoroughly impressed with the service we received from Gascoigne-Pees. Daniel and the team arranged viewings to suit our working from home schedule. They gave us practical advice, helped with all our queries and negotiated a successful sale from the multiple offers we received. I would highly recommend them to anyone looking to sell.
5/5
GoogleJust genuinely fabulous. So helpful, supportive, full of knowledge and run by excellent estate agents. Not pushy at all, very informative. We have been on quite an ordeal with our home and they have been there every single step of the way. First class and throughly recommend. Thank you Sarah and the team.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleIt was a long and sometimes torturous journey but eventually we got there thanks to the persistence and diligence of the team who secured the sale of my late father’s flat. A special mention to Sarah who guided me through the early days with support after our bereavement and kept in touch while on maternity leave with reassurance and encouragement.
Really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleMolly and her team were brilliant, highly recommended.
Thank you for the kind words! We are thrilled to hear that you had a positive experience with our team. Your recommendation means the world to us! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
5/5
GoogleSarah and her team are incredibly helpful. From the initial viewings of our flat right through to exchange and completion, they were there always making sure that everyone involved was on top of it. I highly recommend you use Gascoigne-Pees Redhill.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had quite a tight schedule to move to another part of the country before the start of the school year. Thanks to Sarah, Simon and Lucy we've achieved our goal! They've been fantastic from the beginning to the end of the process - doing everything they could to speed things up. Sarah, I hope you get a holiday soon. You deserve one!
Wonderful to read Anne that you had a fantastic experience with our local Mann team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Lucy.
1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.
5/5
GoogleSarah & Katie were very helpful with the service they provided when I purchased my house through Gascoigne Pees, Redhill.
5/5
GoogleThanks to Sarah and her team for everything they have done from the initial meet to making sure the exchange of contracts has happened. A special thanks to Sarah who has gone above and beyond to get the house sale through. Would 100% recommend Gascoigne Pees.
5/5
GoogleDaniel from G-Pees has been a great help from out the outset where our offer was accepted. He showed professionalism and clear communication skills. We would highly recommend Daniel and the branch manager, Sarah and their team.
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
1/5
TrustpilotI vacated a property earlier this year…
I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I contacted the landlord immediately and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t deal with the money side of things and he contacted the letting agent immediately, and they assured me they will refund would be processed within 1, 2 weeks. However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …
5/5
GoogleMann Estate agents sold our property and dealt with the purchase of our new property. It all went very smoothly aside from a few hiccups caused by someone else further up the chain. Sarah and the team at Redhill were lovely and good to deal with. Everything was dealt with in a friendly and efficient manner. Would highly recommend!
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
5/5
GoogleMy husband and I would like to thank Gascoine Pees Redhill (especially Sarah) for helping us find our perfect home. Sarah has always been very accessible and friendly - she had the time and patience to answer all our questions as first time buyers! Thank you very much!!
4/5
TrustpilotDaniel Beckson's Professional Service
Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel
5/5
GoogleAs first-time buyers there was a lot we didn’t know about getting a new home! Thanks to Mann Redhill (Sarah, Lucy and Simon) the process was less stressful because they kept us informed of every step. Helping us finding a house tailored to our needs is something we will always be grateful for. Thank you!
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna.
1/5
TrustpilotWorst property managers EVER
25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redhill.
