Every review we hold for the Redfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlehad a viewing with this company - the rep showed up over half an hour late and 3 of us were waiting. he then led us to the wrong flat in the property. when showing us the correct flat he didn’t know any of the details about it. i asked for an application form and he said he sent it through but i never received it. when i phoned the next day asking for it they stated that the property was already let even though i was told at the viewing that they would give everyone 48 hours to return the application form. very unprofessional.
Aneesa · 27 November 2021
Agent replied · 28 November 2023
Hi Jasmine and thank you for taking the time to review our company. Joe who met you at the property is new to the company and it was his first time visiting this particular property as it was new to the market. He left the office in plenty of time for his appointments, but unfortunately was a victim of traffic and being unable to find somewhere that he could legally park. I would have expected the office to call you to explain that he was running late, if you did not receive this call then I can only apologise.
You were sent an application form at 1.32pm yesterday (6th Oct) and our system shows that this was delivered successfully. The system also shows that you opened this email today at 11.41am (7th Oct). So you were 100% sent an application form by Joe and you did in fact receive it. We are unable to give individuals 48 hours to mull it over and decide whether they wish to proceed on a property, as this would be very unfair to the proactive individuals who returned application forms for the very same property on the 6th. We will take some time to feed your comments back to Joe, however when someone is new to the industry it does take some time for them to reach the standards set by our more experienced members of staff. Regards - House + Co Property
★★★★★ 5/5
GoogleHouse & co took on my Redfield property for sale in June & in less than a fortnight I’d had five viewings & two offers, one of which resulted in a sale.
Their advert was thorough with good quality pictures that represented my property well.
Throughout the viewings I was kept well informed & once my offer was received & negotiated they kept me informed themselves & through my solicitor throughout the sales process.
In addition with reasonable fees I couldn’t be happier with the process, especially in the context of working during this pandemic!
Kyle · 27 November 2021
Agent replied · 28 November 2023
Communication is key in our business, glad to hear you appreciated how we do business. Thanks for the great review. Regards - House + Co Property
★★★★★ 5/5
GoogleI went with House and Co, Redfield to sell my house in St George shortly after the 1st lockdown. I'm so pleased I did as there was an immediate response to the advertisement with multiple viewings and 5 offers within a week.
All of the staff are friendly and professional and put me at ease straight away. They're responsive to calls, emails and questions (I had a lot)! I found getting ready for viewings quite overwhelming as due to social distancing 'open house' wasn't possible, and I was working from home and home schooling. The staff were flexible and considerate and kept me informed at all times, often changing viewings to accommodate me, even at short notice. Following the sale, they kept in contact with me & liaised with my solicitor when necessary, right up to the day of completion. My experience was a positive one and apart from the above the fees were very reasonable too.
Rachel · 27 November 2021
Agent replied · 28 November 2023
Thank you for your fantastic review. I am glad we managed to make what is a stressful situation as easy as possible for you. Regards - House + Co Property
★★★★★ 5/5
GoogleGreat experience from House + Co, from viewing through offer to completion. Ria was an absolute hero getting us into our flat - managed the chain brilliantly and kept everyone on board in what was a tricky move, so would definitely recommend.
Ceri · 28 November 2018
Agent replied · 28 November 2023
Thanks Ceri, we will really appreciate you taking the time to give us a review. Regards - House + Co Property
★★★★★ 5/5
GoogleCannot thank or recommend Victoria at House + Co enough! She really went the extra mile. Not only is she very knowledgeable and efficient, she is also very personable and helpful, it felt like nothing was too much trouble. She really made the process much less stressful and easier to understand.
TJ · 30 April 2023
★★★★★ 5/5
GoogleVictoria was really helpful as we have come to the end of our fixed term mortgage, which was a bit of a worry. She was able to clearly talk through our options and made the whole thing much easier to understand. Very personable and insightful. I would recommend highly. Thank you!
Bridie · 30 April 2023
★★★★★ 5/5
GoogleHouse + Co helped us with our first home, and I would really reccomend them. They were really responsive and did a lot of work on our behalf, Ria was brilliant.
Helen · 27 November 2021
Agent replied · 28 November 2023
Hi Helen. Many thanks for the great review! Regards - House + Co Property
★★★★★ 5/5
GoogleHouse and co Redfield were absolutely instrumental in making the sale of my home run so smoothly. Gavin really eased my worries in selling and got us a great price for our house. We sold it in 24hrs! Victoria and rhea are both lovely ladies and superb in keeping all parties involved all the way to completion. Worth every penny, could not reccomend an agent enough! Thank you House and Co superstars :)
Michelle · 28 November 2018
★★★★★ 5/5
GoogleWe recently bought a property with House and Co, we also used their mortgage advisors also. We had a great experience, very friendly and helpful.
The mortgage advisor Victoria has been particularly helpful and supportive and I would thoroughly recommend her.
They also let our dog in, which made getting the key even more special!
Carmen · 27 November 2022
★★★★★ 4/5
GoogleOverall a positive experience. Sold my flat via House & Co and they were helpful and provided feedback on most viewings. Competetively priced and more friendly/approachable than other estate agents that I had provide a valuation.
The property was on the market for 11 weeks which was significantly longer than we were led to believe in the initial valuation, which would imply that the asking price may have been a little optimistic. This being said we still had ample viewings of the property so it's hard to pin down exactly the reason why this was on the market for so long. Nevertheless, once we reduced the price we eventually found a buyer. Once the buyer was in place they were very helpful with proceedings and were not the cause for any delays.
The only serious negative that I feel should be raised was that after one of the viewings of the property, the front door was left unlocked. We returned to the property shortly after the viewing had completed, so there was no harm done, but had we been away or out of town, this could have been a much more costly error. When I raised this with H+C I was told that the lock can be a bit tricky - which I found to be a fairly disatisfactory response. This experience aside, however, a largely positive experience.PositiveValue
Tom · 27 August 2021
Agent replied · 28 November 2023
Hi Tom. Thanks for review and we appreciate the honest feedback, valuing a property is seldom an exact science and the small drop in price percentage wise got you over the line. I am glad you still saw fit to give us four stars even after our fundamental error. This has led to an internal change in our procedures. Regards - House + Co Property
★★★★★ 5/5
GoogleEveryone at House + Co was brilliant. They put are flat on the market and got a sale agreed in roughly 3 weeks when we tried with another agent before who didn’t even get any viewings. Any questions we had, Jon, Meg, Jess and Zoe (anyone in the team but i forget the other names) got answered quickly. Also, they were transparent about the cost to us and knew what needed to be done to get it sold. Would defo use again as they were a great team 😁😁😁PositiveResponsiveness, Quality, Professionalism, Value
Clare · 27 August 2021
Agent replied · 28 November 2023
You forgot to mention Ria, Gavin, Claire and Sue but we will not hold this against you Clare! Thanks for the brilliant review, we are all pleased that we did the business for you.😎 Regards - House + Co Property …
★★★★★ 4/5
GoogleFrom start to finish, House & Co. were a pleasure to deal with, I can't speak highly enough about Claire who came round to do the initial valuation of my property, she put me at ease straight away, took her time to explain the process, and how the company operated, and to understand what it was I was wanted from the sale.
At no point did I ever feel any pressure from this company to choose them to sell my house, and I ended up making a last minute decision to put the house on the market in December 2020, hoping to be able to sell before the stamp duty holiday originally came to an end, so knew I would be cutting it fine, but I really had nothing to worry about as once the decision was made, Claire came back round to take photos of the property - which were beautifully done, and we agreed on a sale price that I was happy with. Sue then put together the specification / brochure to market my property, checking with me at every stage, that I was content with the outcome. It went on the market on a Wednesday; with first viewings booked for the following Saturday, of which I had 7/8 people; following this first day of viewings, and two offers on the day, both over the asking price, which was amazing, and so fast! The only reason I'm giving them 4 out of 5, is because I assumed that there would be more viewings. I only had a 2-hour slot on 1-day and on the basis that I had received offers, House & Co. were not prepared to take any more viewings. Having looked at houses myself to purchase, it seemed to be the case that other people marketing with different agencies, had a lot more viewings over a matter of weeks, i.e. not just 2-hours worth, like mine, which meant that other properties sold for substantially more than their original asking price due to the competition, I know this because I lost out in a bidding war whilst looking for another property.
However, with House & Co. they only charge you a set fee, which pretty much beats the cost of most other Estate Agents fees that are generally charged as a % of the sale price. As House & Co. offer a fixed fee, the drawback is, if your priority is getting as much as you can for your property, then in all reality, they haven't got an incentive to keep pushing for better offers, as, as soon as they get one offer on your property for the amount you agreed to sell it for, they have done what they contractually agreed to do. However, I was looking to move quick, and I was able to do that with this company. And I can genuinely say that all staff who I dealt with, Claire, Zoe, Sue and Jess, were incredibly helpful, responsive and professional throughout, so yes, I would recommend.PositiveResponsiveness
Caroline · 27 August 2021
Agent replied · 28 November 2023
Thank you for your comprehensive review Caroline. Each of our properties are marketed in an individual way, we are pleased that we managed to get you an acceptable offer in excess of your marketing price. We hope you enjoy your new home. Regards - House + Co Property
★★★★★ 5/5
GoogleReally friendly and helpful as always! I bought the property I just sold with them as I loved working with them the first time.
Jon sold the property for me and is such an energetic, kind and lovely man - I loved working with him and he did a fab job taking the photos, hosting the viewing day and selling it.
I was then handed to Jess who looked after the sale process and she was really brilliant and worked hard sorting out my buyer's solicitor who was the slowest of the slow.
Thank you and I can't recommend highly enough!PositiveQuality
Charlotte · 27 August 2021
Agent replied · 28 November 2023
Nice to see Jon getting some love on here, he is 'Mr Redfield' after all! We really appreciate you taking the time to provide us with this great review Charlotte. Regards - House + Co Property
★★★★★ 5/5
GoogleUsed House&Co for a fully managed rental whilst we were away travelling. The set up has been smooth and Dave and his team have clearly communicated our responsibilities etc. Dave also very responsive which had been really valuable to us
Thanks a lot team!
Simeon · 2 October 2023
★★★★★ 5/5
GoogleViewings were booked in quick and easy. Any queries were always responded to quickly and the team were all friendly and helpful. Good service, thank you - Ash and Katie
Ashley · 27 November 2021
Agent replied · 28 November 2023
Thanks for the review Ashley, much appreciated. Regards - House + Co Property
★★★★★ 1/5
GoogleThey can’t be bothered to respond to multiple RightMove enquiries asking to view a property, or pick up the phone when I call.
However, they wasted no time in signing me up to a marketing mailing list that I did not consent to.
Josh · 11 October 2025
★★★★★ 5/5
GoogleJess, Kevin, Ria and the team were very transparent, helpful and honest at all stages of my purchase through them. I've dealt with some truly terrible estate agents in the past and these guys were a refreshing change.
Max · 28 November 2019
Agent replied · 28 November 2023
We have a great team Max and I am glad this has shone through in your dealings with us. Regards - House + Co Property
★★★★★ 5/5
GoogleVictoria was our mortgage advisor for our first home. We really couldn’t have asked for a better experience. Super friendly, super knowledgable and explained everything to us very clearly. We’re very happy that we listened to our friends and dropped her an email! 10/10 experience! :-)
Tom · 3 August 2023
★★★★★ 5/5
GoogleGreat agents! They found me a buyer really quickly and pushed the sales process along on my behalf. I’d happily recommend them for offering a great service.
Issy · 14 April 2025
Agent replied · 14 April 2026
What a fantastic review! 😍 We’re chuffed to bits that you had a brilliant experience. If you ever need us again, we’re just a call away! …
★★★★★ 5/5
GoogleFrom the sale of my house through to completion House + Co Property were a pleasure to work with, especially Gavin & Ria. Can’t thank Ria enough for the constant contact and friendly manner dealing with everything. Great team!
Michelle · 28 November 2018
Agent replied · 28 November 2023
I have to agree with you Michelle, we do have a great team! Glad you were happy with everything we have done for you. Regards - House + Co Property
★★★★★ 5/5
GoogleAnother great experience with House and Co. Second purchase I have made through House and Co. and again great service - regular phone calls and e mails to keep me up to date. I would definitely recommend then as a professional, efficient and friendly group of people to deal with - would definitely use them when it comes to selling my flat. Big thanks for Jon and the team.
Emma · 28 November 2019
★★★★★ 5/5
GoogleClare and Ria were superb during the purchase of our new home. They were excellent at communicating with us throughout, always at the end of the phone and made the process smooth and hassle free. Thank you!
Alex · 30 January 2024
★★★★★ 5/5
GoogleJess was incredibly helpful throughout the process of selling our property. She worked extremely hard on our behalf and we would certainly recommend her to family and friends.
Rebecca · 27 November 2021
Agent replied · 28 November 2023
Hi Rebecca and thank you for the fantastic review, we are now in the process of widening the office door so Jess can go home tonight.😄Regards - House + Co Property
★★★★★ 5/5
GoogleVictoria was very professional and responded quickly to all my queries. My mortgage needs were not standard and required alot of work. Victoria made the process very easy for me and provided me with alot of support in regards to the sale of my property and the purchase of my new property. I would definitely recommend Victoria.
Sasha · 30 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.