Every review we hold for the Redfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can’t recommend Jon highly enough. From the moment we decided to sell, Jon was proactive, professional, and incredibly dedicated. He arranged an open day shortly after listing and personally reached out to a large number of potential buyers to make sure it was a success. Thanks to his hard work and attention to detail, our home sold within 48 hours and for over the asking price.
Jon went above and beyond throughout the entire process. If you’re looking for an estate agent who genuinely cares and delivers fantastic results, Jon is the one to call.
Laura · 28 June 2025
Agent replied · 15 January 2026
Hi Laura, thank you so much for your kind words! We’re absolutely thrilled to hear how happy you were with Jon’s support and the result, selling within 48 hours and over asking is what we love to see! He really does go the extra mile for our clients, and it means a lot to have that recognised. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleGreat service from start to finish. Exceptionally helpful at sorting out the valuation, marketing, the sale and ancillary services. Communication was friendly, professional. Generally first class throughout and I'd have no hesitation in recommending House & Co. Particular thanks to Lee and Louise for their help and support.
Martyn · 14 March 2026
Agent replied · 14 April 2026
Hi,
Thanks so much for your lovely review! 😊 We’re delighted to hear you had such a positive experience from start to finish and that the team could help with everything from valuation through to the sale. Louise and Lee have seen your kind words and were so grateful for your feedback, your recommendation really means a lot to us!
From all of us at House + Co
★★★★★ 5/5
GoogleWe needed to put our house on the market quickly in order to be proceedable for a house we had fallen in love with. We approached Claire and within a week she had our house on the market, with amazing photos that really showcased our home. Claire worked tirelessly to get viewings in quickly and worked around us (we have a baby so preferred a block). Just over 2 weeks from meeting her, we had a number of excellent offers in, and were able to accept one over asking price. This shows how well the property was sold during the viewings. Claire has been an absolute joy to work with, and a pleasure to talk to - we have never once had to chase or follow up as Claire has been in frequent communication regarding the status of our sale. She knew how important it was that we sold quickly so that we could progress with our purchase and she definitely moved mountains to make it happen for us - we are so grateful. I recommend House and Co (and Claire particularly) without hesitation!
Suzanne · 14 April 2025
Agent replied · 14 April 2026
What a fantastic review! 😍 We’re chuffed to bits that you had a brilliant experience. If you ever need us again, we’re just a call away! …
★★★★★ 5/5
GoogleA massive thank you to Zoe who came and assisted me after accidentally locking myself out! I rang Redfield branch and explained my situation to her, and she came straight to my house with the keys! It was cold and pouring with rain that day as well, i was soooo grateful! She is also really lovely, and understanding. It wasn't any trouble for her to stop what she was doing to come and save the day! Thank you :)
Samantha · 14 April 2025
Agent replied · 14 April 2026
What a fantastic review! 😍 We’re chuffed to bits that you had a brilliant experience. If you ever need us again, we’re just a call away! …
★★★★★ 5/5
GoogleWe have just completing on the sale of our house having sold it via House and Co. They were brilliant to work with throughout, making the selling bit a pain-free process. We mostly dealt with Claire who had a really good handle on the market and made us feel really confident of our choices. Thanks to everyone involved!
Brigid · 17 October 2025
Agent replied · 15 January 2026
Hi Brigid,
Thank you so much for your lovely review! We’re thrilled to hear the sale process felt pain-free and that Claire helped you feel confident every step of the way. We’ll be sure to pass your kind words on to her, she’ll be delighted!
★★★★★ 1/5
GoogleI had a very bad experience with Agency House & Co Property. Their communication was extremely poor and unprofessional.
They took a £350 holding deposit and kept us waiting for almost one month. After all that time, they suddenly claimed that my guarantor’s income was not enough. This was something I had already clearly explained **before** they even processed the application ,that the *household income* would be over £50k including both my guarantor and his wife, not just one person earning £50k.
At the beginning, they seemed helpful and even asked me to leave a review **before** I received the property. Because I trusted them, I happily left a good review at that time, which I now regret.
The communication throughout the process was terrible. They never sent any document upload link to my guarantor. Later, when we checked his email properly, there was no link at all. Despite this, they called us and threatened that if documents were not uploaded by the end of the day, they would put the property back on the market (while saying they would refund the deposit).
On that day, I was travelling to London, but I had to spend the whole day dealing with their calls and emails, completely ruining my travel. Eventually, they told my guarantor to email the documents directly instead.
Two days later, they called again and said the guarantor had “failed” due to insufficient income, the same issue I had already explained clearly at the very start.
In the end, I lost **£350**, a large amount of money that takes many days of hard work to earn. I wasted my time, my money, and still did not get the property.
Please be very careful with this agency and their strategy of taking holding deposits without being clear or fair from the beginning.
Damanta · 1 January 2026
Agent replied · 15 January 2026
Hi Damanta and thank you for your review.
Our referencing process is very straight forward and is handled by a third party. The process was outlined in detail to you at the beginning of November when you applied for a tenancy with the lettings side of our business.
We chased you throughout November for the various references required, it then became clear that you would require a guarantor for a number of reasons. Our referencing partner then started chasing your guarantor for the information to be able to proceed with the tenancy. Unfortunately towards the end of November it became clear that your guarantor had failed the referencing process. At that point our Landlord decided not to proceed with you.
I can see from our notes, numerous calls and emails were made throughout November regarding this matter.
As you can imagine many people successfully navigate this process each week and go on to move into our rental properties. The process is very straight forward and merely requires the applicant to provide the documentation to corroborate the information supplied on the application form. The process breaks down when this information cannot be supplied.
We wish you every success in finding a suitable property elsewhere.
Regards - House + Co Property
★★★★★ 5/5
GoogleJoe was very helpful, even given my non-typical circumstances. Their 3rd party reference/credit partners have very awkwardly designed services, but got there in the end. Thanks!
Ronan · 14 February 2026
Agent replied · 14 April 2026
Hi Ronan! 😄 Thanks so much for your review! We’re really glad Joe could help and make everything go smoothly for you. Really appreciate you taking the time to share your experience with House & Co Property! 🌟 …
★★★★★ 3/5
GoogleWe recently had a disappointing experience with House + Co. After viewing one of their properties, we found the listing to be significantly underpriced, which led to a high volume of viewings and a bidding situation seemingly created by the agency’s marketing approach.
When we raised our concerns about this practice while enquiring about another property, the response we received from the agent felt dismissive rather than understanding.
We expected a more transparent and respectful approach to the property market, one that represents both buyers and sellers fairly. Unfortunately, this experience has left us hesitant to engage with House + Co again.
Caleb · 16 November 2025
Agent replied · 15 January 2026
Hi Caleb,
Many thanks for the review. I know we have already addressed your concerns privately via email, however I am happy to give you a public reply as well.
We have been valuing property in the area for the last 26 years and as such feel we have a reasonable level of expertise when it comes to pricing. We are also guided by our Vendor's circumstances, timescale to achieve a sale etc and ultimately they are the ones that set the marketing price, as was the case for this particular property. The market is a very competitive place, with lots of people trying to secure desirable homes. The fact that this house achieved approximately 6% over its asking price is certainly not unusual, nor is it unusual for multiple offers to be placed on a single property by multiple buyers. We are scrupulous in the way we handle these offers and treat all of our clients fairly, the only way we could have been more transparent would be to tell you what someone else has offered.
Estate agents are normally accused of over valuing property so to be accused of undervaluing is a new one on us. You are more than welcome to view any other property with us, but we fully respect your decision if you choose not to do so. We wish you well on your journey to find a home.
Regards,
House + Co Property
★★★★★ 5/5
GoogleWe can highly recommend House and Co for anyone looking to sell their property in BS5. Our house was valued by Jon, viewings were handled by Claire and on-going support through the transaction was provided by Ria, all of whom were excellent and provided great service. We were kept closely informed through-out the process and they all did a fantastic job handling both ourselves and our buyers.
Tom · 14 February 2026
Agent replied · 14 April 2026
Hi Tom,
Thanks so much for your lovely review! 😊 We’re thrilled Jon, Claire, and Ria could make the process smooth and keep you informed every step of the way. It means a lot to us that you’d recommend House + Co, and we’re so glad we could help make everything go smoothly for you and your buyers.
With thanks from the team,
House + Co
★★★★★ 5/5
GoogleFantastic service from house and co throughout selling property. Claire and team were very friendly and approachable! Great communication, would highly recommend!!
Daniel · 14 January 2026
Agent replied · 15 January 2026
Hi Daniel! 😄 Thanks so much for your lovely review! Thrilled to hear Claire and the team made selling your property smooth and stress-free, great communication and friendly service is exactly what we aim for at House & Co Property. Really appreciate you recommending us! 🙌 …
★★★★★ 5/5
GoogleRia and the team at House + Co were fab estate agents to work with for our first house purchase. They demonstrated integrity and balanced the interests of us as buyers and the vendors extremely well. We are grateful to Ria and the team!
Molly · 14 April 2025
Agent replied · 14 April 2026
Thanks for the kind words! 🙌 We love what we do, and it’s great to hear that it made a difference. …
★★★★★ 5/5
GoogleClaire and the rest of the Team at Housing Co provided invaluable knowledge and tailored expertise throughout my house sale. By its very nature it was a complicated transaction and Claire was a vital and responsive point of communication between both sides throughout.
John · 14 April 2025
Agent replied · 14 April 2026
Cheers for your lovely review! We’re so pleased you had a great experience with us. If you ever need anything, just give us a shout! 😀 …
★★★★★ 5/5
GoogleVictoria was incredibly helpful and knowledgeable throughout our first house buying experience. She was always available for video call to talk us through the process or to answer quick questions. I would recommend House & Co to anyone, especially first time buyers.
Anna · 14 April 2025
Agent replied · 14 April 2026
Thank you for your lovely feedback! We're so glad Victoria was able to guide you through your first home purchase. Wishing you all the best in your new home, and we’re always here if you need anything! 💛🏡 …
★★★★★ 5/5
GoogleBest agency around. Lee was agent who helped us find the house we wanted and communicated throughout to help us get it at fair market value. Darren helped us with seeking a mortgage. Whole team were lovely. Highly recommend. 5 star experience.
Maz · 14 April 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We're delighted to hear that Lee, Darren, and the team made your experience smooth and enjoyable. Wishing you all the best in your new home! ⭐️🏡💛 …
★★★★★ 5/5
GoogleA stress-free house buying experience! From the first viewing to completion they were available when needed and kept the process moving. Claire was amazing with knowledge of the area and the property and always helpful. Picked up the keys yesterday! :)
Rich · 14 April 2025
Agent replied · 14 April 2026
Hey, thanks so much for the lovely review! 😊 We're thrilled to hear your house-buying journey was smooth and stress-free. Claire will be so happy to know she made a difference! Enjoy your new home, wishing you all the best! 🏡🔑🎉 …
★★★★★ 5/5
GoogleWe had a brilliant viewing, hosted by Zoe this morning. The house and location were ideal and true to the advert. Zoe was very informative (yet never pushy) And super helpful. We came away very well informed and excited. 5 stars!
Edward · 14 April 2025
Agent replied · 14 April 2026
Thank you so much for your kind words! We're so glad Zoe could help make your viewing experience enjoyable and informative. Excited for you both, hope it’s the perfect home! 😊🏡✨ …
★★★★★ 5/5
GoogleCan’t rate Claire and the team at house and co highly enough. They were all so communicative, calm, and customer focussed and helped get us into our new place in pretty good time. Would recommend and would definitely use again.
Caitlin · 14 April 2025
Agent replied · 14 April 2026
Thank you so much for your amazing feedback! Claire and the team will be delighted to hear this. We’re so glad we could help make your move a smooth one. Wishing you all the best in your new home! 🏡😊 …
★★★★★ 5/5
GoogleMet with Joseph today. Really good start to the process. Friendly and knowledgable. Realistic time frames given. Thanks Joseph!
Amy · 16 November 2025
Agent replied · 15 January 2026
Hi Amy,
Thanks so much for your great review! We’re glad Joseph could give you a friendly and knowledgeable start to the process. We’ll be sure to pass on your thanks to him. Looking forward to helping you every step of the way!
★★★★★ 5/5
GoogleFirstly, we would like to say that Mati was an absolutely wonderful representative of House & Co. We were enthusiastic about viewing this property, and Mati was extremely knowledgeable about the area and property which helped us massively …
Lucy · 14 April 2025
Agent replied · 14 April 2026
Thanks for the kind words! 🙌 We love what we do, and it’s great to hear that it made a difference. Wishing you all the best in your new home! 🏠💛 …
★★★★★ 2/5
GoogleWe were very pleased with the member of staff who showed us around the property and attended a separate ‘measuring-up’ meeting prior to completion. She was well-mannered, very competent, cheerful and answered all our questions with clarity. If she didn’t know the exact answer she didn’t bluff and said she’d get back to us.
Communication with 4 other members of the team was not so great. Gareth was a bit too laddish with his tone and language for my liking. He seemed oblivious of this and carried on regardless. I personally wouldn’t have chosen House&Co if it was me selling the property but as I was the purchaser I had no option but to put up with less professionalism than I’d have liked. All’s well that ends well though and despite my thoughts the cash sale went through reasonably satisfactorily.
Elizabeth · 27 November 2022
Agent replied · 28 November 2023
Hi Mrs Walsh and many thanks for taking the time to review our services. We do not have a Gareth working for us and as you can tell from the vast majority of our reviews, communication is something we pride ourselves on. Having reviewed your transaction with us the two stars seems a little mean, but we will take on board your comments and continue to strive for perfection. I do hope your attempted renegotiation on the sale price did not colour your review too much. Regards - House + Co Property
★★★★★ 5/5
GoogleVery good experience with Claire from House and Co. Gave good independent advice at the start, (including exploring other options), and maintained good communication throughout. Very reasonable fee and at least as good service as I have had from more expensive agents so would definitely recommend if you are in the Bristol area.
Ralph · 14 February 2026
Agent replied · 14 April 2026
Hi Ralph,
Thank you so much for your kind words! 😊 We’re delighted Claire could give helpful advice, keep you informed throughout, and provide great service at a very reasonable fee. It’s wonderful to hear you felt well looked after and that you’d recommend House + Co in the Bristol area, it means a lot to the whole team!
With thanks from the team,
House + Co
★★★★★ 3/5
GoogleViewing went well without issue and the agent was well informed on the property. However followup information on applying for a tenancy was poor. Multiple times I was given incorrect information by the person taking the call (different person each time), with it clear they were making up an answer rather than taking the time to find out the real one. If you do use this agency, insist on speaking to the agent handling that property at each step to ensure you don't get fobbed off.
Kenneth · 25 September 2024
★★★★★ 5/5
GoogleVictoria was amazing with helping us with our mortgage. No question or query was too much and she eased our minds around the whole process. Thank you so much for your support!
Gemma · 30 April 2025
Agent replied · 28 May 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that Victoria provided you with exceptional support throughout your mortgage process. It's wonderful to know she was able to ease your minds and address all your questions. Your feedback means a lot to us, and we're always here to assist you with any future needs! 🏡💙 …
★★★★★ 5/5
GoogleI have just completed on a house sale. Lee from House & Co made the process much easier than I thought. From day one he gave me advice on how to proceed which proved to be spot on. A number of buyers were lined up within weeks and when he was unavailable the rest of the staff knew the situation so there was continuity. A combination of excellent local market awareness and a small professional team was something that set them apart from the competition.
Jon · 28 April 2025
Agent replied · 14 April 2026
Thanks so much for the lovely words! We're chuffed to hear Lee and the team made things smooth for you, sounds like everything came together just right. Really appreciate you choosing us, and all the best in your new chapter! 🏡🙌 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.