Every review we hold for the Redfield office, from every platform, shown as written. First names only.
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5/5
GoogleLee and his colleagues handled my house sale very efficiently. Lee got my house on the market quickly once I got it ready to go. When I updated some aspects, he was super amenable, taking additional photos and updating the ad accordingly. Lee also negotiated with the seller of the house I wanted to buy so they understood how keen I was and accepted my offer even though I was still getting ready to put my house on the market at that point. All the team were helpful and friendly, messages always got passed on and Lee responded to messages promptly. He was very understanding throughout the process which really helped with managing stress levels. Big thanks to all the Sales Team!
Roni Β· 8 April 2025
Agent replied Β· 14 April 2026
Thank you so much for your lovely review! We're so pleased Lee and the team could help make the process that bit easier for you. Really appreciate your kind words, wishing you all the best in your new home! ππ‘ β¦
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5/5
GoogleThe team at House & Co were amazing from start to finish. They clearly had our best interests at heart and made sure we didnβt undervalue our property like some other agents were suggesting we do. They really do know the BS5 area value! They were informative and kept us up to date with the process of our sale and were super quick to respond when we contacted them about anything. The photos they took of our house were 10/10. A special thanks to Lee and Ria for seeing our sale over line and being so friendly! Thanks all!
Emma Β· 19 August 2024
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4/5
GoogleBoth Jess and Ria were helpful and responsive with my purchase. They kept me informed of any changes or progress, but required the odd nudge here and there when I had some of my own queries. This is standard across all estate agents in my experience though.
Their use of the Mio app to track purchase progress seemed innovative at first but proved to be more confusing than anything else. I would receive notifications for when milestone dates would change, but not be able to view when those new dates might be.
All in all, decent and professional service and would recommend them for their friendly and personal approach. I wouldn't rate using the Mio app that they recommend though, or if you do end up using it, just turn the notifications off...
Ben Β· 27 November 2021
Agent replied Β· 28 November 2023
Hi Ben. Thanks for the review, we have taken onboard the feedback from our clients and we are no longer using the MIO app. This has now been replaced with a more integrated system. Regards - House + Co Property
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5/5
GoogleI recently bought a house through House + Co. The sales team - especially Megan, Jess and Ria - were fantastic throughout. They responded to my emails and calls promptly and were diligent in chasing things with the chain and solicitors etc. I think they were vital in ensuring things progressed, when other professional services seemed content to sit on their hands. When potentially destabilising issues arose they worked hard to resolve them. Above all, everyone there was friendly and pleasant to deal with. I wouldn't hesitate to recommend House + Co for anybody looking to sell or buy in and around BS5.PositiveResponsiveness, Quality, Professionalism
Ollie Β· 27 August 2021
Agent replied Β· 28 November 2023
Hi Ollie. Thanks for the great review, the whole team really appreciate your kind words. Regards - House + Co Property
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5/5
GoogleGreat experience with House and Co being my third time I have used them to buy and sale properties in the BS5 area of Bristol. Really friendly and helpful staff who really supported me through the process of purchasing my recent property within covid 19 times. Communication was great and really responsive, i had Jess who was amazing and very patient throughout, she was always available and proactive in supporting what was a long a difficult chain but was instrumental in getting the sale over the line. I would highly recommend House and Co for any sale or purchase. Felt like they have a personal touch with their clients and always willing to help when needed. Would not use any other agent if ever having to go through this process again. Thank you Jess.PositiveResponsiveness, Quality, Professionalism, Value
Guy Β· 27 August 2021
Agent replied Β· 28 November 2023
Hi Guy. Thanks for the fabulous review, we have Jess and Ria working full time on our ongoing sales to provide this level of customer service. Not sure any of our competitors can match this level of investment to ensure our sales actually go through.π- Regards - House + Co Property β¦
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5/5
GoogleGillian was very helpful with the viewing of my potential property this afternoon.
Matt Β· 17 September 2025
Agent replied Β· 15 January 2026
Hey Matt, thanks so much for the lovely review! Weβre really glad Gillian could make the viewing easy and helpful for you, itβs what we love doing for our customers. Wishing you all the best!
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5/5
GoogleWe have been tenants in a property managed by House and Co for 13 years, the service provided by Dave and his team has always been friendly, professional and efficient. Repairs have been dealt with quickly and any queries answered promptly. Weβve purchased a house now so are moving on to our next chapter, but would highly recommend House and Co, thank you Dave and co for everything over the last 13 years.
Emma Β· 25 September 2024
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1/5
GoogleReally disappointed, found some lovely properties that they had listed on Zoopla and therefore decided to inquire if they would allow a small dog as it was not specified in a listing. The first time I called, Ria was very friendly and said she would find out and call be back as soon as she knew the answer. I did not receive a call and therefore I called back and was told that the landlords would not allow it. I asked if they would accept the dog for a higher rental value each month and yet again was told that I would be called back, which did not happen. When I called a third time, I was told by a gentleman quite bluntly that the dog would not be allowed at all, to which I asked if there was any other properties that would fit our specification and was simply told no in a dismissive manner. There was no attempt to be helpful, other agents in comparison have taken my details to register us in case anything comes up where as this company just shut us down immediately. All in all, a pain to try and get in contact with and not very helpful when you finally do.NegativeResponsiveness, Professionalism
Nina Β· 10 January 2021
Agent replied Β· 28 November 2023
Hi Nina and thanks for getting in touch. As I am sure you can accept, we are all trying to do our best at present. Because of the significant demand for our properties we have not been registering clients as we have been focussing on essential workers housing needs. When you spoke to Ria she was sat in her front room working remotely and her job role is sales progression on the estate agency side of our business. Your message will have been passed over by Ria to our lettings office, however they are also working remotely and unfortunately sometimes things do fall between the cracks. We are unable to simply state no pets on our online advertising as this along with other criteria is looked at on an individual basis. The gentleman you spoke to was obviously aware that in this instance our landlord would definitely not consider this. I can only apologise if you feel he was dismissive, however we are all currently working under a lot of strain especially on this side of our business. If you take the time to look at some of our other reviews, you will see good communication is our strength, along with excellent customer service. I hope you are successful in your property search and apologise once again for any upset caused. Regards - House + Co Property
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5/5
GoogleWe had a complex and difficult sale but Lee, Jon and Rhea really went above and beyond to make sure our chain didn't collapse and make sure I didn't have a nervous breakdown. They secured us a good price and helped us negotiate the terrible world of conveyancing solicitors.
Joe Β· 16 December 2025
Agent replied Β· 15 January 2026
Hi Joe,
Wow, thank you so much for this! π
Lee, Jon, and Rhea will be thrilled to hear they helped keep everything on track (and saved you from a nervous breakdown π). Weβre so glad the sale went through smoothly and that you got a great price despite the tricky chain and conveyancing challenges!
Cheers,
The House + Co Team
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5/5
GoogleWe cannot fault House + Co for the advice that they provided when placing our house on the market, to the way that they managed the viewings, liaised with our solicitors and buyer and always responded to our questions and concerns promptly. They sold our house within 5 days of it going on the market only a few days before lockdown. We moved to our new, more suitable home, on June 18th and we are so impressed with how the team did everything that they could to make that happen for us. Thank you Ria, Jess, Jon and all the team at House + Co!
Elaine Β· 27 November 2020
Agent replied Β· 28 November 2023
Hi Elaine. Thank you for the fantastic review and we are very pleased that you are now settling into your new home. As you are already aware we have remained fully operational throughout the Pandemic lockdown and it is nice to hear from someone who benefitted from the team's hard work. All the best for the future. Regards - House + Co Property.
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5/5
GoogleKevin, Jess and Ria were the main ones who dealt with my property purchase, however I did speak to other members of the team at different times who were equally helpful!
Ria was the main person who dealt with the purchase and OMG she was a babe! So understanding and on the ball with everything because this was not the easiest purchase, even though it bloody should of been! (More to do with the seller and Solicitor than House&Co)
Ria took most of the stress off my hands and was really pushing for it all to go through. She did her absolute best and I cannot fault her for that! She managed to get me in just in time for Christmas just like I wanted! Thank you so much Ria and the rest of the team π
Bee Β· 28 November 2019
Agent replied Β· 28 November 2023
Wow thanks Bee. Really pleased the team made this happen for you and thanks for the wonderful review. Regards - House + Co Property
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5/5
GoogleSue Hewitt and Barry Woodruff...
Canβt praise House and Co enough...house went on the market around Christmas, and sold
First week in February, we were so excited as told 6-8 weeks and would be done and dusted ! Our buyer lost their buyer and it all went wrong from there ...to be honest Ria was a star, she tolerated me keeping on and on, answered every query and questions, never made me feel awful for keeping enailing .Almost 6 months on and our buyers moved in...so thank you Ria You were brilliant !!
Courtney Β· 28 November 2019
Agent replied Β· 28 November 2023
Really glad that Ria kept it all together for you and the sale finally went through! Regards - House + Co Property
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4/5
GoogleJon and his team are great at selling houses! They've got a comprehensive knowledge of the market in Redfield and have a long list of potential buyers. Our sale fell through once, so we ended up putting our house on the market twice. On both occasions House & co were able to sell it within the week. We'd already found the house we wanted so we were in a real hurry. Jon has the gift of the gab, but he really does deliver. For us, the area H + Co need to improve is post-offer. We had to chase them a few times to keep the momentum going on our second sale, as our buyers had chosen some glacially slow online conveyancers who needed constant nagging. Otherwise, keep up the good work!
Rob Β· 28 November 2019
Agent replied Β· 28 November 2023
Thanks for the review Rob, it is really appreciated and yes Jon does have the gift of the gab but he also comes through on what he says. Apologies for your purchasers solicitors, unlike other estate agents we actually employ someone (Ria) to push through all of our sales. Unfortunately some solicitors (The bad ones) never return phone calls, this is why we have a panel of sols that we strongly recommend our buyers and purchasers use! Anyway, enjoy your new home. Kind regards - House + Co Property
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5/5
GoogleKevin from House & Co was the first Estate Agent we dealt with who really listened to what we were looking for, and we knew as soon as we saw the house it was the one we wanted.
Thanks to Kevin, Jess and the rest of the team for making this process as stress free as possible, especially as we were first time buyers. We've really appreciated the clear comms and regular updates.
Thanks again for helping us find our dream home!
James Β· 28 November 2019
Agent replied Β· 28 November 2023
Having bought a few house James, I know exactly what you mean. Glad to hear Kevin listened to what you were after and came through with the goods for you. Regards - House + Co Property
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5/5
GoogleGreat experience delivered by House & Co from start to finish. Special thanks to Jon for his never ending friendly banter, enthusiasm and honest feedback. An extra special thanks to Kevin who was outstandingly helpful and positive through the entire process. He went above and beyond expectations with his time and promoting our property in the best way at every viewing we had. We would highly recommend the team at House & Co without hesitation if anyone is looking to sell their property. Thanks for everything Team H&Co. Emma and Francis
Em Β· 28 November 2019
Agent replied Β· 28 November 2023
Hi Em. Thanks for the fantastic review, it is greatly appreciated. Regards - House + Co Property
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5/5
GoogleThe House and co team were very good very competitive price and helpful and friendly. They calmed our nerves when our first house sell didn't go through and the house was sold on the very next viewing. We mostly dealt with Ria and Jess Kevin and Gavin they were all very good . So thank you for all you did especially with us being in northern Ireland and you dealing with it this end for us . Would
thoroughly recommend.
Cher Β· 28 November 2019
Agent replied Β· 28 November 2023
Fantastic to hear from our Vendors on the service they have received, please spread the word Cher as we sell houses all over Bristol! Regards - House + Co Property
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5/5
GoogleBrilliant service from start of the selling process through to the end with completion of sale. Gavin, Ria and Jess were the members of the team that I dealt with most, but I also spoke with Kevin, John and Alison as well as others. All were friendly, approachable, helpful, supportive and above all professional. They did a great job, despite a few hiccups cropping up. They kept me informed and calm when things got a little overwhelming for me and dealt with everything so well. I was recommended House & Co when we first thought of selling our house and I am so glad I took that recommendation. Can't fault them...
Susan Β· 28 November 2019
Agent replied Β· 28 November 2023
Wow thank you so much for the review Susan. We love to hear from our clients especially when they are this complimentary. Regards - House + Co Property
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5/5
GoogleI have been impressed with house and co since our first interaction, every member of staff we've had contact with has been professional and helpful, and I believe they really want to get the best price for you for your house. Gavin was great, our pictures really showed our house at our best, and Ria who has dealt with us since has been very helpful and efficient. I would recommend house and co for anyone thinking of selling, thank you!
Daniel Β· 30 January 2024
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5/5
GoogleOutstanding, super friendly and highly professional.
Jim,Darren, Julie, Victoria and the rest of the team are hands down best mortgage advisors and estate agents we've dealt with over 50+ property viewings in 6 months.
Complex financial products explained in simple terms. I provided details re type of mortgage we wanted, Jim suggested a couple of products and modelled scenarios. Solution found exceeded my expectations and we were offered the mortgage at first attempt.
Victoria and the team built great rapport, and were so helpful with guilding us through the process. Thank you all so much. We love our new home!
Highly recommended.
Nat Β· 10 December 2018
Agent replied Β· 8 December 2024
Great to hear from you Natasha, fantastic that we were able to help you. Regards - House + Co Property
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1/5
GoogleLooking for a Managing Agent? Make sure you pay attention to your T's and C's with this company. They're pitch is good but you do not end up with what you think you will get. I was given the wrong information and was subject to a hefty exit fee, later rent payments then agreed and greater costs of day to day management then anticipated/discussed at the initial consultation. There was also an obvious reluctance to show more than the minimum of potential tenants around the property.
Susannah Β· 28 November 2018
Agent replied Β· 28 November 2023
Thank you for taking the time to review our services. We appreciate the feedback whether good, bad or indifferent. As you quite rightly state, you should read the Terms and Conditions of any agreement before signing and committing to those terms, our agreement states that if you exit the Managed Service early (during the tenancy) then there is an exit charge of Β£300 inc. VAT. This makes up the difference to what you would have paid had you chosen the Let Only service in the first place. This is designed to stop Landlords choosing the Managed Service to, in effect, reduce the cost of the Let Only service (as there is less to pay upfront for the Managed Service), and then exiting at will.
We commit to making rental payments to Landlords within 10 days of receiving it, again stated in our Terms and Conditions, normally it will be sooner than this, however this allows time to process it correctly with an accurate statement, and allows for periods over weekends and Bank Holidays, etc.
I understand from our private communications that you were also expecting House + Co Property to pick up your day-to-day expenses of maintaining the property. I suspect very few agencies would offer this, as discussed.
With regards to our βobvious reluctanceβ to show more than the minimum tenants around at the very start, we only stop viewings and remove the property from the market once we have clear consent to do so from a Landlord. Had you have said you werenβt happy with the tenants we would of course have continued viewings. It makes no sense to continue viewings once we have secured a tenant that both you and ourselves are happy with. As also discussed, those very tenants are still conducting a very satisfactory tenancy, confirming that they were the right ones to choose.
I would like to wish you all the best with the tenants and managing the property yourself going forward. Our offer to attend at the end of tenancy to complete the check out on your behalf (free of charge) still stands.
Kind regards
Dave House
On behalf of House + Co Property
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4/5
GoogleKevin was fantastic and helped us find our dream home!!! He learnt what my partner and I wanted in a house by getting to know us, and adapted to our needs and wants in a very natural way. We met him in the morning and by the afternoon he was ringing us with other viewings that he thought we might like to see. He made the whole process really enjoyable!!! Thank you.
My praise does not stop there.... we also spoke with several other members from the Redfield team and each member has proved to be exceptionally helpfully. We are hoping to complete on the sale soon and are hoping that Ria our sales progressor leads us smoothly through to completion :-)
Lauren Β· 28 November 2018
Agent replied Β· 28 November 2023
Super review Lauren, Kevin and the team really do appreciate it. Regards - House + Co Property
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5/5
GoogleOutstanding, super friendly and highly professional.
Jim,Darren, Julie, Victoria and the rest of the team are hands down best mortgage advisors and estate agents we've dealt with over 50+ property viewings in 6 months.
Complex financial products explained in simple terms. I provided details re type of mortgage we wanted, Jim suggested a couple of products and modelled scenarios. Solution found exceeded my expectations and we were offered the mortgage at first attempt.
Victoria and the team built great rapport, and were so helpful with guilding us through the process. Thank you all so much. We love our new home!
Highly recommended.
Natasha Β· 28 November 2018
Agent replied Β· 28 November 2023
Great to hear from you Natasha, fantastic that we were able to help you. Regards - House + Co Property
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5/5
GoogleAs a first time buyer I had heard some real horror stories about estate agents, and met a less than fantastic ones whilst viewing houses, so when me and my partner met Kevin from house&co we were really taken aback at how amazingly helpful, positive and honest he was. He really worked hard for us to find the perfect home, and was really understanding and super generous with his time to help guide us through every step. Ria was also amazing, and was always on hand to guide us over the seemingly endless hurdles and to help chase solicitors. I really couldn't recommend this team enough, we are so grateful to them for making this process run smoothly, and of course, for getting us our perfect first home!! THANKS GUYS!!
Jessica Β· 28 November 2018
Agent replied Β· 28 November 2023
Enjoy your new home Jessica, it was a pleasure. Regards - House + Co Property
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5/5
GoogleWe originally bought our house through House + Co over 10 years ago. When it came to selling our home recently it was a no-brainer that we'd use them again. Jon Munden, the agent in charge of both our original purchase and then our resale, is incredibly friendly, professional, experienced and knowledgeable about the area, which was paramount to achieving an easy purchase and sale, both times. He went out of his way to do a good job for us, and I would highly recommend the company and Jon if you want an honest and efficient estate agent. Thank you Jon and House + Co!
Saskia Β· 28 November 2018
Agent replied Β· 28 November 2023
Hi Saskia, Jon is currently away on holiday but I know he will be delighted with your kind words. Thanks for your business once again. Regards - House + Co Property
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