Every review we hold for the Redfield office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleHouse sale Customer.
The positive is they are cheap. But I suspect you get what you pay for.
They will be your best friend until the paperwork is signed then the comms dry up; don't believe the regular updates story, they don't contact you and if you phone them the person you want is never available.
They will not care for your property by leaving as they found it (locked up, blinds down etc) and they will let tradesmen into your house without asking or telling you.
We have sold another property this year with a different cut price agent and they were similarly poor. Next time we will invest a little more in the hope of a better service.
Graham · 28 November 2018
Agent replied · 28 November 2023
Thanks for the review Mr Harkess and I am glad you found our competitive selling fees to your liking. We are sorry to hear that you found our communication to be lacking in respect of your sale. Having looked at the files notes and subsequent renegotiation prior to exchange I can see plenty of communication going both ways with yourself and your solicitor. However please accept our apologies for where we fell short of your expectations and we wish you all the best for the future. Regards, House + Co Property
★★★★★ 5/5
GoogleI'm so pleased I ended up going with House & Co.
I had no previous experience with any local agents and no recommendations to go on. But as soon as I met Gavin I knew they'd be the agents for me. They are friendly, professional and clearly know the local market inside out.
The listing, their photographer, the solicitor they recommended (Angela at Watkins), their communication - I couldn't fault any of it.
Throughout the conveyancing too, Gavin and Ria stayed calm, friendly and proactive, whenever there were bumps in the road. So a particular thanks to those two.
I wouldn't hesitate to recommend or use again.
Hayat · 28 November 2018
Agent replied · 28 November 2023
It is always our aim to be both friendly and proactive, so glad we managed to make this happen for you. Regards - House + Co Property
★★★★★ 5/5
GoogleWe had such a fantastic experience with House + Co. They were 'right there with us every step of the way' of selling our house, and beyond. They generously helped with all of our questions (there were many, day and night) and got our house sold in literally 3 days from live photos to open day. I cannot praise them enough. I would highly recommend them. (Don't be put off by Gavin's tight trousers - he is a conscientious and informative guy.)
Charlotte · 28 November 2018
Agent replied · 28 November 2023
Thank you so much for your review Charlotte, we are delighted that Gavins trousers did not put you off. Regards - House + Co Property
★★★★★ 5/5
GoogleI was incredibly impressed with the service we received from House and Co when purchasing our home. They did everything you would hope and more. They were very patient when a land registry issue meant our sale was held up; helping where possible and shielding us from the frustrations of our sellers. Ria in-particular was great. She was really friendly without feeling pushy, always followed through on what she said she would do and went above and beyond.
Rachael · 28 November 2019
Agent replied · 28 November 2023
Thanks for the great review Rachael, this is what we do! Enjoy your new home. Regards - House + Co Property
★★★★★ 5/5
GoogleReally friendly and nice, Jess was lovely and kept me on my toes for her customer, the seller. I was buying. The whole office said congratulations when I went to collect the keys. When I come to sell a house I want jess on my team!!
Amy · 27 November 2022
★★★★★ 5/5
GoogleVictoria really went above and beyond helping me secure a mortgage for my first property purchase. I say "a" mortgage, it's been a bit of a turbulent purchasing process over the last year or so, with a long wait for probate and a lot of changes in the mortgage market. Over that time Victoria helped me get several mortgage offers, clearly explaining what was available and what the differences were. She was clear, communicative and responded quickly when I had questions. Thoroughly recommended!
James · 31 December 2023
★★★★★ 5/5
GoogleThe House & Co team were brilliant. Everything went so smoothly. They were very responsive to any queries I had and made the whole selling process less daunting. Very supportive, accessible and approachable. And friendly too, which makes all the difference. Excellent members of staff!PositiveResponsiveness, Quality, Professionalism, Value
Trish · 27 August 2022
★★★★★ 5/5
GoogleHad a good experience using house and co - Always had prompt, helpful and friendly responses from Jess and the team
Camilla · 27 November 2021
Agent replied · 28 November 2023
Thanks for the review Camilla, much appreciated. Regards - House + Co Property
★★★★★ 1/5
GoogleDisappointed. During the only year I've been renting, I never had or created any issue; Paid regularly and let the flat in excellent conditions. As I had to leave the flat 1 month earlier, I asked the permission to the Landlord through the Agency. I was advised that this can be refused, but an "agreement" might help, so they suggested the reletting fee (I said I would agree eventually, but I was not expecting to have it taken from the deposit). I received a phone call confirming that the Landlord agreed to end the contract 1 month earlier, BUT NO CONFIRMATION OF THE FEE OR THE AMOUNT. Even the last day the agent told me "the Landlord agreed to repay the full deposit" and when I called them again to clarify this, they said that I was told at the phone about this and that everyone heard the conversation.
I think I should have received a written confirmation of this, or at least an email together with the phone call. This is really unprofessional.
Denis · 28 November 2017
Agent replied · 28 November 2023
Hi Denis, thanks for taking the time to write a review - however we strongly disagree that this would be a fair review reflective of our service to you during your tenancy and indeed helping you with ending your tenancy prior to the end of the fixed term.
We negotiated with the Landlord for you to allow you to leave early as requested and the agreement for you to cover the cost of the Landlords charges to find a new tenant was agreed on 30th May 2017 in our office whereby you “were willing to cover the cost of the Landords re-letting fee if it allowed you to leave the contract early”. We also confirmed the exact amount with you including VAT. We then called you back within the hour to confirm that the Landlord was happy with this arrangement and all you needed to do was hand in written notice when ready to do so.
We have not made any deductions from your deposit in terms of condition, only the fee as previously agreed. We even helped with access after the end of tenancy for you to have the chair and footstool that you left behind to be collected.
I hope this clarifies the matter for you and we wish you well with your new property.
Dave House
Lettings Manager
★★★★★ 1/5
GoogleRidiculous charges for very poor service. Rented with them for 3 years, agency fees high, they put our rent up ( to be expected) but then charged us because we had to resign the contract! Took most of our deposit when we left because the decorator they use costs over £500 to paint two rooms! And to top it all off I forgot to cancel the standing order for the rent after we moved, I contacted them to ask for it back, it came back over a week later in cheque form, minus £10 admin fee!!! Which I think is quite frankly rude! No respect for the fact that the majority of people who rent are low earners . Avoid if you can!
Amy · 28 November 2017
Agent replied · 28 November 2023
Thanks for your review of the service received from us over the course of your three year tenancy. I can fully appreciate that no one likes to pay fees, this is why up until a modest increase recently they have remained the same for the best part of 6 years. All of our fees are clearly highlighted and explained at the outset of any tenancy we setup, they are also confirmed once again prior to any rent increase or renewal which happened once in those 3 years.
Without wanting to go into too much detail in a public forum, the redecoration costs covered more than two rooms, and most people would expect a property to be returned to them in the condition it was originally offered. When you gave us notice, we wrote to you highlighting what we would be looking for on the checkout appointment, and also advised you at the time to cancel your standing order to us, and once again highlighted the fee which would be charged if this failed to happen. We are charged by our bank for every transaction in and out of our account, plus the cost of generating a letter; postage etc. This is why we wrote to you one month in advance to avoid having to charge this fee as we certainly didn't want you to have to pay for it. Your rental payment hit our account on the 6th (Thurs), no one was available on the 7th to issue a cheque to you, so it was written and sent to you on the 10th (which was the next working day, as we are closed over the weekend).
As you know, we inspect all of our tenanted properties every three months to ensure they are in a suitable condition and that smoke/CO2 alarms are in good working order. And I can also see that we have had what appears to be very good communication with you throughout your three year tenancy. Therefore, I am surprised at your final comment, but would like to wish you all the best for the future. Regards - House + Co Property.
★★★★★ 5/5
GoogleI couldn’t recommend Victoria any more highly! She’s helped us every step of the way as first time buyers, with much more than just mortgage applications. She truly cares and will do everything in her power to help.
Madison · 4 July 2023
★★★★★ 5/5
GoogleI have a few properties under management with House & Co for a number of years now and they’ve been really great. It’s rare to find a letting agency that you can trust in a big city as well. I’d fully recommend them. Nothing is ever an issue and it’s made my life so much easier. Thanks Dave, Justin etc 🙏 …
Jess · 1 May 2019
★★★★★ 5/5
GoogleVictoria Laukyte is our mortgage advisor. She is incredibly friendly and helpful. We are currently buying a house for the first time and Victoria has made a famously difficult process 100 times easier than it could have been. Thank you.
Paul · 30 April 2023
★★★★★ 1/5
GoogleRequested a house valuation, person that arrived was 'jack the lad'.
he swore throughout the whole appointment and slated the other estate agents in the area.
Spoke a lot about himself, (liked the sound of his own voice) and felt that he wasn't really interested in selling my home, but was very up front about improvements he would do if it was his house.
Will not be using these to sell my home!
Ceri · 27 November 2020
Agent replied · 28 November 2023
Hi Ceri. Your summary of a valuation carried out by this company seems overtly negative. Having looked on our system which covers the last 12 years of our trading history we are unable to match your name with any valuation carried out? All of our valuers have significant experience of the local market and have worked for the company for a combined 33 years plus, I am not sure they would have managed this if they conducted themselves In the way you have described. We sell more houses locally than our competition combined, consistently obtaining the best price even in todays challenging circumstances. Therefore we would definitely have been interested in selling your home. Anyway if you would like to contact the office to discuss this further, please feel free. If not we wish you all the best for the future and once again thanks for the feedback. Regards - House + Co Property
★★★★★ 5/5
GoogleHouse and Co have been brilliant every step of the way! Everyone in the team has been so friendly and helpful. Special thanks to Ria - absolute superstar!
Blaize · 28 November 2019
Agent replied · 28 November 2023
Wow, thanks Blaize have a great weekend. Regards - House + Co property
★★★★★ 5/5
GoogleRia was our sales progression manager throughout the buying process. She helped turn something that was potentially very stressful into something far more manageable. Ria was in regular contact and was sure to give us timely updates during the conveyancing period. Would highly recommend.
David · 27 November 2022
★★★★★ 5/5
GoogleOur experience with House + Co was a really great one! Ria was always super efficient, friendly and personable and highly professional. We would massively recommend her for anyone buying with House + Co and wish every success for the future. With best wishes.
Alex · 27 November 2022
★★★★★ 5/5
GoogleJust want to say a HUGE thank you to Gavin, Ria and the team for all their help in selling our property. They have always been easy to contact and kept us informed throughout the whole process, keeping it as stress-free as possible. Easily the most personable Estate Agents I have used. I highly recommend them.
Amie · 27 November 2020
★★★★★ 4/5
GoogleThanks for the hard work involved in seeling my flat post-lockdown. The team were efficient and professional in their communications, letting me know where I was in the process and keeping me updated with all the legal hoops that I had to jump.
Thank you Ria, Jess and Zoe.
Warmly Rose
Rose · 27 November 2021
★★★★★ 5/5
GoogleA house purchase in under 4 weeks, I am definitely not complaining! Lovely service from viewing to completion! Highly recommend Thank you Claire and Jessica and Gavin
Nirdeep · 28 November 2019
Agent replied · 28 November 2023
It is not quite a record for us but it came pretty close, it would not have happened without a motivated buyer! Regards - House + Co property
★★★★★ 5/5
GoogleExcellent service. Darren was extremely helpful throughout the process and was always available to answer any queries. I would thoroughly recommend using House and Co and will certainly be using them in the future.
Paul · 2 September 2023
★★★★★ 5/5
GoogleDarren was incredibly helpful throughout our first home buying experience. He took the time to explain the process to us in depth, and was always quick to answer any queries we had. Highly recommend.
B · 2 September 2023
★★★★★ 5/5
GoogleHouse and Co Property have made the process of buying our first home a very pleasant experience. House and Co were always very quick to respond to our queries and would always be happy to offer advice when it was needed. Buying a house can be a very daunting, but with House and Co supporting us it became a seamless process and for that we thank you! I would recommend them as an agent.
Matt · 28 November 2019
Agent replied · 28 November 2023
Wow, thanks Matt that really means a lot to us. Enjoy your new home. Regards - House + Co Property
★★★★★ 5/5
GoogleCan't thank the team at House and Co enough for working so hard every step of the way.
The minute we met Claire she put us at ease, we had a few other Estate agents value our property but not one was as friendly and honest as Claire, it was like talking to a friend.
It wasn't an easy sell, lots of hurdles thrown our way but nothing phased the team, Ria in particular was fantastic,
she went above and beyond from beginning to end for us and I can't thank her enough. It was a difficult time for my family but we were fully supported by everyone here and I would totally recommend them to anyone selling in the area. Thanks again.
Zoe · 28 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
