Every review we hold for the Redditch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have recently instructed Robert Oulsnam Estate Agents to market our home and have been extremely impressed with the service we have received so far.
From the outset, the team took the time to visit the property on several occasions to fully familiarise themselves with the house. This attention to detail gave us real confidence that they understand our home and will be able to present it to prospective buyers in the best possible way.
A special mention must go to Ed, whose photography was exceptional. He was patient, professional and clearly passionate about his work. The photographs are great, and he also gave us a fascinating demonstration of the drone photography, showing how it could highlight both the property setting. The results were impressive and showcased our home beautifully.
The whole process has been smooth, professional and reassuring. Everyone we have dealt with at Robert Oulsnam has been friendly, approachable and helped us through what could be a daunting process. We would not hesitate to recommend them to anyone looking to sell their home.
Clare · 8 August 2026
★★★★★ 5/5
TrustpilotVery pleasant and professional staff
Very pleasant and professional staff, help and quick response to any queries.My house sale went through without any stress, I wouldn't hesitate to recommend Oulsnam Redditch
Mrs · 15 September 2026
★★★★★ 5/5
GoogleA superb service from the team at Oulsnams. From start to finish James, Lisa and Lauren were so helpful in the sale of my mother's flat with friendly and prompt communication throughout. I would thoroughly recommend them for a personal and supportive service.
Janet · 21 May 2026
★★★★★ 5/5
TrustpilotSadie-Jayne Wragg is incredible
Sadie-Jayne Wragg is incredible! She made us feel comfortable while helping us explore our options ensuring us a bright future! She took her time ensuring our experience with the bromsgrove branch was successful!
Ranveer · 29 July 2026
★★★★★ 5/5
TrustpilotJeff went above and beyond for us
Jeff went above and beyond for us! After a scheduling mix-up, he kindly adjusted his timing to fit us in for a last-minute viewing. That property ended up being 'the one,' and our offer was accepted. We couldn't have done it without Jeff's helpful and accommodating attitude. Thank you for helping us find our home.
Saba · 13 February 2026
★★★★★ 5/5
Trustpilotthe lady that showed us round Sadie…
the lady that showed us round Sadie jayne Wragg was very professional and helpful
didn't feel rushed or under pressure at all
Pat · 6 October 2026
★★★★★ 5/5
TrustpilotA superb service
A superb service from the team at Oulsnams. From start to finish James, Lisa and Lauren were so helpful in the sale of my mother's flat with friendly and prompt communication throughout. I would thoroughly recommend them for a personal and supportive service.
Janet · 13 May 2026
★★★★★ 5/5
TrustpilotSelling a House...
We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with developments. They were quick to return our calls and made efforts to address any issues in a timely manner. They were upfront about the costs for their services and were always honest and realistic. I would recommend them.
Helen · 4 February 2026
Agent replied · 9 October 2026
Thank you for taking the time to leave us a review. Your comments are very much appreciated. All the best to you and your family.
★★★★★ 5/5
TrustpilotA joy to work with
We bought our house through Oulsnam in Moseley. There are so many people involved in the process of buying and selling a house, with so many stresses and strains and anxieties, and through it all Lauren Bell and her team at Oulsnam were fantastic - friendly, kind, proactive and supportive. A genuine joy to work with.
Matthew · 19 January 2026
★★★★★ 5/5
TrustpilotAnna was super helpful and…
Anna was super helpful and communicative every step of the way! She helped make this much smoother than it could have been!
Jonathan · 5 February 2026
Agent replied · 8 October 2026
Thank you for your kind review, Anna will be delighted you were pleased with the service she provided.
★★★★★ 5/5
TrustpilotSo far so good
So far so good, all the girls at droitwich branch, making our purchase of our retirement home possible, keep you posted. Big shout out to Dawn for showing us round twice, and to the girls in the office, Sarah, Claire, Angela.
Peter · 15 May 2026
★★★★★ 5/5
GoogleI sold my home through Oulsnam in Redditch in March 2024. From the start of the process in August 2023 to the final sale I felt supported by the staff in branch. My sale was handled primarily by Debbie who was completely upfront and honest in all our dealings giving sound advice and support throughout. I would recommend Robert Oulsnam in Redditch to any would be house sellers or buyers.
Gabrielle · 27 June 2024
Agent replied · 26 August 2024
Thank you for your five-star review Gabrielle, we really do appreciate it and we will be sure to pass on your praise to Debbie.
★★★★★ 5/5
TrustpilotI was completely over whelmed by the…
I was completely over whelmed by the process but oulsnam kingh heath georrgie and all staff made it an obsolete breeze they were incredible patient taking the time to answered every single one of my question with out making me feel rushed i am glad to recommend them
Yonas · 4 July 2026
Agent replied · 15 July 2026
Thank you for your 5 star review. We are so glad that Georgie and the team helped you with the process. Good luck with everything going forward.
★★★★★ 5/5
TrustpilotA process made easy by an exceptional team.
We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office.
From start to finish, nothing was too much trouble. The advertisement for the property was excellent and we were able to sell within weeks.
All our questions were answered and dealt with promptly, everything was explained to us and we were kept well informed along the way.
Thank you once again, fully recommended.
JOHN · 1 July 2026
★★★★★ 5/5
TrustpilotProperty search with Oulsnam
The lady that showed me around, Karen Clifton was friendly very helpful took time to show me the properties and answer any of my questions and concerns
MR · 30 July 2026
★★★★★ 1/5
GoogleMe and my boyfriend bought our first house through Oulsnam Redditch. It was an awful and very frustrating experience.
To be completely honest, the initial contact and Kirsty who did our viewing was excellent, punctual and very helpful. After we put in our offer for the property, sadly this all changed.
From there on, there was little to no communication, and what communication we did have was unclear. Due to a hold-up in the process, we were pressured by Oulsnam to get a survey done on the house to "show our commitment" to the vendors. When our solicitor found this out, she went mad as this was a very sneaky move by Oulsnam.
Both me and my boyfriend have both felt very misled in the whole process, and reasons why mortgages were delayed were not communicated, leaving us and the vendor in the dark!
After we got our mortgage approved, we made a new offer to the vendors as the bank were not willing to lend us what Oulsnam had said the property was worth. Again, this was not handled professionally as I was made to feel extremely guilty. We eventually met in the middle after what I can describe as weeks of playing "chicken".
In the months following, our solicitor had continually tried to contact Oulsnam, and received next to no effort or contact from them.
I received a phone call in mid August out of the blue saying that exchange and completion could happen in the following few days. When relaying this to my solicitor, she said this would be impossible and was again annoyed that Oulsnam had not contacted her to liaise this.
In what should be the most exciting time of your life in buying your first house, Oulsnam has made it completely miserable and stressful.
Communication is key, and a bit of empathy and not backing people into corners would go a long way!
Sophie · 3 October 2023
Agent replied · 26 November 2023
We are extremely disappointed to read this. We are aware that buying a home is a new experience for a first time buyer and can appear frustrating and long winded. However, we feel your recollections vary from our own perspective. The seller waited four months for you to put your affairs in order so you could submit your mortgage application and it was the seller who requested searches are ordered (not a survey) done to show good faith. After four months, because of your mortgage offer, you then requested a price reduction which the seller was understandably disappointed in. We did keep the parties advised but much of the delays were on your side.
We are sorry you have decided to submit this review and would have been more than happy to discuss these issues at the time.
★★★★★ 5/5
TrustpilotGreat Service
Rachel and her team provided great service which resulted in a stress free sale. Would highly recommend.
Rosalind · 11 February 2026
Agent replied · 8 October 2026
Many thanks for your kind review it has been a pleasure assisting you with your sale.
★★★★★ 5/5
GoogleI have to rate Oulsnam as the best in the business. Sold house in a few days and completed so quickly.
They have put my faith back into estate agents.
Staff so helpful and available I just left them to get on with it.
Their experience shines through.
Jenny · 21 June 2026
Agent replied · 21 July 2026
Thank you for your incredible 5-star review. We’re delighted to hear your sale was completed so quickly and that the team were able to restore your confidence in estate agents. We really appreciate your kind words and wish you all the best for the future. 🏡 …
★★★★★ 5/5
TrustpilotKaren was very approachable and…
Karen was very approachable and helpful, she talked through suggestions of how we could use the space and benefits of living in the area.
Lucy · 13 August 2026
★★★★★ 5/5
TrustpilotFriendly reliable staff, always available to help
We have used Robert Oulsnam in Redditch for three house moves over the years, and have always been able to rely on the staff being friendly and helpful throughout the entire process. Therefore we are happy to recommend their services to anyone planning to move in the near future.
Angela · 6 February 2026
★★★★★ 5/5
TrustpilotWe viewed a property with Jeff and he…
We viewed a property with Jeff and he was extremely friendly and welcoming. Anything we needed to know about the property he was there on hand to answer all the questions we had. He allowed us to take our time round the property and didn’t put any pressure on us at all, as first time buyers having this experience takes off a load of pressure.
Elise · 26 September 2026
★★★★★ 5/5
Trustpilotvery happy with the staff performance
Bought a house that was being sold through Oulsnams. The girls were all fantastic in the office. Patient, kind, empathetic. It wasn't an easy transaction and it got a bit edgy but the staff were wonderful throughout. I would definitely use kings heath oulsnams in the future and thank you.
Jopabi · 2 June 2026
Agent replied · 5 June 2026
Thank you for the 5* review and kind words for our Kings Heath Team. We are so happy that you would recommend us and we all hope that you have settled into your new home.
★★★★★ 5/5
GoogleI have had a couple of viewings with Jeff Field, all have been pleasant, he takes time to explain the property and went over and gave us a recommendation of other oulsnam properties, the team are pleasant to speak to and willing to help when needed. Thanks oulsnam
NEVILLE · 13 June 2026
Agent replied · 16 June 2026
Thank you, Neville, for your wonderful feedback! We're thrilled to hear that you had pleasant viewings with Jeff and appreciate his support in finding the right property. Our team takes pride in delivering excellent service and we're glad to know you felt supported throughout your viewings. If you need any further assistance, feel free to reach out. Thanks again for choosing Oulsnam!
★★★★★ 5/5
GoogleOulsnam have provided excellent customer service throughout the whole buying process from viewing the property to the end purchase. Lisa and the whole team kept me upto date followed instructions liase with the seller promptly. Exceeded expectations would definitely recommend them and will go through them again in the near future if I had to. Thank you for the great smooth process and provided outstanding service.
Sameena · 21 January 2026
Agent replied · 21 July 2026
Thank you so much for your kind words. We're thrilled you felt supported throughout your purchase, I am sure Lisa and the team will be pleased with the feedback.
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