Oulsnam Redditch reviews

★★★★★ 5/5

Google

We’ve had such a brilliant experience with the team throughout our house purchase. Jeff was fantastic when showing us around the property and made us feel really comfortable from the start. Debbie, Alisha & Victoria have been absolutely amazing throughout the process, always so helpful, informative and quick to answer any questions we’ve had. As first-time buyers, the whole process can feel quite overwhelming, but they’ve always been there to help and keep us updated. We honestly couldn’t fault the team and would definitely recommend them to anyone looking to buy or sell a property. Thank you so much for all your help! 🏡❤️

Lola · 29 September 2026

★★★★★ 5/5

Google

I recently sold my home through Oulsnam Estates in Redditch and the service was exceptional from start to finish. A special thank you to Debbie, who was absolutely outstanding throughout the entire process. My wife was pregnant at the time, so keeping stress to a minimum was really important for us. Debbie understood this straight away and handled everything with calm professionalism, clear communication, and genuine care. She kept us fully informed, took pressure off our shoulders, and made what could have been a difficult period feel smooth and well‑managed. If you’re looking to sell your home, I highly recommend Oulsnam Estates and Debbie in particular for a truly first‑class, supportive service.

Phil · 15 September 2026

★★★★★ 5/5

Google

I shall be forever thankful that I found Vicky and the team at Oulsnam Redditch. Today, we complete on our house sale in Rubery after 9 painful months on the market with another agent, Oulsnam were a breath of fresh air. The service offered was impeccable, honest and they delivered. Within 5 days of being on the market with Oulsnam, I had 4 booked viewings, all conducted over a weekend with Jeff. Jeff was fantastic with the viewings and taking people around with knowledge and consideration. He kept me informed about how they each went, something that I completely lacked from my other agent. By the end of the weekend, after 4 viewings, I had 3 offers on the table! Absolutely amazing!! Vicky and the team achieved exactly what they set out to. During the sale, Elisha and Debbie have been attentive and always on hand to take it through to a smooth completion. A wonderful team at Redditch, sincerely thank you! Without hesitation, I'd highly recommend.

Lisa · 6 September 2026

★★★★★ 1/5

Google

Liars, cheats & con artists. Oulsnam, Redditch, misrepresented a terraced house in Cedar Rd as having gated access, or a right-of-way (ROW), to the rear garden. They confirmed this at the viewing in March 2026, & actually walked the ROW with myself on a 2nd viewing. I was led to believe the ROW was giving unlimited access to & from the public road. At the time Oulsnam knew this was lie. The reason, such an access is a valuable selling point. I now went ahead with the buying process. My lawyers told me no such ROW existed. I stopped the buying process, but those lies cost me £1289. I am now taking these liars to court to get my money back. I'm also including the seller in the action. The ROW is only for rare instances of maintenance by houses on either side, & a reciprocal ROW for the middle house. In other words you'd have no right to trespass on next doors for any other reason than maintenance.

Johan · 6 August 2026

★★★★★ 1/5

Trustpilot

They're liars

They're liars. In March 2026, they told me a terraced house in Cedar Rd had gated access, or a right-of-way (ROW), to & from the rear garden. It was in writing, told verbally & confirmed on two viewings. There was no ROW. During the buying process my lawyers told me no such ROW existed. The ROW was reciprocal for houses either side to carry out maintenance. In other words no ROW for taking out your garden rubbish. I pulled the sale. I am now taking Oulsnam & the seller to court to recover the £1286 these lies have cost. This is a reply to Oulsnam's response. Yes you did deceive. There is no ROW. & Oulsnam knew there was no ROW, but still lied. The reason, a gated access is a valuable selling point.

CollectPlus · 24 July 2026

★★★★★ 5/5

Google

As first-time buyers, the process can feel quite overwhelming, but our experience with Jeff has been fantastic from the moment we stepped foot in the property. He was welcoming, friendly, knowledgeable, and incredibly informative throughout the viewing. He made us feel completely at ease and ensured the whole experience was stress-free. His professionalism, patience, and genuine enthusiasm really stood out. We’re truly grateful for all his support and are really looking forward to the next steps in our house-buying journey. Thank you, Jeff!

Haj · 8 July 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing

My experience with this letting agency was very disappointing. At the end of my tenancy, they attempted to deduct £280 for cleaning, despite the independent check-out inventory repeatedly stating the property was in "otherwise clean condition" and recording "N/A" where it asked whether the carpets required cleaning. The justification given was that the incoming tenant has asthma and requested an additional clean. While I sympathise with the new tenant's circumstances, I do not believe this is a reasonable basis for charging the outgoing tenant when the independent inventory did not identify excessive dirt or pet hair. They also sought to charge £380 for staircase works. The check-out report only noted minor paint chipping and "marks and scuffs age related", yet the invoice was for making good and repainting the entire staircase. I offered two reasonable settlements, including £200 towards the repair, both of which were rejected. The undisputed portion of my deposit was returned, but the agency was unwilling to reach a fair compromise on the disputed charges, leaving me with no option but to refer the matter to the Tenancy Deposit Scheme for independent adjudication. I appreciate that landlords are entitled to recover the cost of genuine damage, but I expected deductions to be supported by the independent inventory and to be reasonable and proportionate. Luckily the result of the TDS dispute was fair and found mostly in my favour. Finally, I would like to add how unhelpful Jackie has been throughout this process. Her sarcastic comments were really not needed. Based on my experience, I would advise future tenants to carefully document the condition of the property throughout their tenancy and be prepared to challenge any deductions they believe are unjustified.

Léa · 29 June 2026

★★★★★ 5/5

Google

I have used Robert Oulsnam in the past, and would recommend them to anyone who wants a personal service in selling their home. I was very happy with the service provided by James who provided me with a honest valuation of my house and also thank Joel Kordan the sales negotiator for keeping me informed throughout the selling process. Sadly on this occasion I was not able to sell my house because of a negative survey on the property I was buying.

Dermot · 21 June 2026

★★★★★ 5/5

Google

I used Oulsnams estate agents to sell a property I owned as I have used them in the past and a they didn’t disappoint me, although it didn’t turn out to be straightforward as Birmingham city council was involved, Victoria, Debbie and Elisha were always on the other end of the phone ready to offer advice or steer me in the right direction. The valuation they gave me was spot on and I got the asking price for the property. I would have no problem in recommending them to anyone who was looking for reliable estate agents.

Ian · 16 June 2026

★★★★★ 5/5

Google

Oulsnam Moseley were professional, friendly and efficient when selling our property. Their standout feature for us was their excellent communication from all team members during the sale process. This gave us confidence and kept us up to date on developments as the sale progressed. They were active and diligent in finding viewers. We would thoroughly recommend them to anyone wanting a reliable estate agent who clearly cares about their customers and shows intent on achieving a result.

Diane · 21 June 2026

★★★★★ 5/5

Trustpilot

Couldn’t recommend them enough

As the executor of my sister’s estate I needed to sell her property so it was a difficult time and Victoria, Debbie and Elisha were so helpful and although we had problems selling the property because Birmingham city council went out of their way to slow the process down and I lost a couple of buyers the ladies at Redditch were so encouraging and kept me informed every step of the way so I couldn’t recommend them enough.

Ian · 10 June 2026

★★★★★ 5/5

Trustpilot

Great Estate Agents!

We recently sold our house through Oulsnam Redditch and received a great service from start to finish. The initial visit from Victoria was excellent, very professional, friendly and down to earth, which immediately put us at ease. Everyone in the office that we spoke to throughout the process was really helpful and supportive. Special mentions to Deb, Elisha and Jeff for keeping everything moving and making the whole experience as straightforward and stress-free as possible. Thanks so much to the whole team, we really appreciate all your hard work!

Ray · 13 May 2026

★★★★★ 5/5

Google

Overall, Robert Oulsnam were fine and did what was needed during the process. I had fairly limited interaction with them throughout, but when I did need to contact them they were responsive and easy to deal with. Viewings were arranged without any issues, and they were helpful when it came to putting in an offer and moving things forward. Lauren was helpful and responsive and provided a smooth and straightforward experience overall.

Abi · 21 June 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Oulsnam took over my tenancy last year from another agent after both myself and my landlord were having difficulties with another agent. Darren was extremely helpful during the switchover which made things a lot easier! Shania has been my property manager and she's been fantastic. It's been a pleasure dealing with Shania after having such an awful experience elsewhere. The office itself also has a nice atmosphere. I would definitely recommend Oulsnam as an agency and wouldn't hesitate using them again in the future.

Alexandra · 18 April 2026

★★★★★ 5/5

Trustpilot

Amazing Team to Sell a House With

Michelle and team were extremley honest and communicated well. They made me feel supported at the time of selling my house (as we all know selling a house isn't the easiest thing to do). The photos & advert they did of my place were extremely well done. Managed to get a great buyer within a month! I trusted them with my house keys when I moved away and I really felt like my property was in good hands. Fees were reasonable as well. My parents sold their house through them a year before me and I would recommend them to anyone I know who's selling! Thank you for being incredible.

Amy · 2 April 2026

★★★★★ 5/5

Trustpilot

Great local knowledge and a personal touch

From our first meeting through to the advice on photos and the final listing, it was clear that Oulsnam’s professional approach is ahead of the competition. Georgie Cole, their Senior Valuer, was particularly helpful in keeping the chain together. She was proactive and a consistently friendly voice at the end of the phone, which gave me a lot of confidence whenever I had a query. The listing itself looked great, and her recommendation of a video tour instead of a 360 tour worked well to show the property's proportions accurately. Georgie is knowledgeable on the locality, and her commitment was evident when she helped me clear the space for photographs and kept things moving with the sellers' legal team near the end. I’ve already recommended them to a passer-by who saw the sign outside, and I’m very grateful to the whole team for their hard work.

Philip · 6 March 2026

★★★★★ 5/5

Google

We recently sold and bought through Oulsnam and they were a great team from the start. Photos were taken quickly and the listing went live without delay. They organised block viewings which made things much easier for us, and we received several offers above asking price. They also helped us find our onward purchase and ensured we were in before Christmas by helping chase solicitors etc. Can’t fault the ladies for their helpfulness and professionalism. It’s a shame we won’t be using them again any time soon, as they’ve helped us find our forever home. Would highly recommend, and want to say a big thank you again!

Lauren · 22 February 2026

★★★★★ 5/5

Google

Oulsnams is a super estate agent- absolutely a cut above the rest. They helped us sell our flat in Moseley last year and made the whole process simple and straightforward. James, Lisa and the staff are experts in what they do and so helpful; going out of their way to ensure that the buying and selling of properties goes smoothly. Nothing is a problem. We’ve known and trusted them for many years and would always highly recommend them. Anna M.

Anna · 21 February 2026

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and…

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and the team at Robert Oulsnam Estate Agents, Bromsgrove! On behalf of all the team at X Mortgage Limited, we just wanted to say a huge thank you to Pete and the team at Altnam's Bromsgrove. 🙏 It was a genuine pleasure to deal with you on what was a very difficult and challenging transaction. We faced many challenges along the way, but with great teamwork, communication and determination, between us we were able to overcome them and get it over the line. ✨ Pete made it happen. He was professional, proactive, responsive and a real pleasure to work alongside. Nothing was too much trouble and he always kept us and our client fully updated. Thank you again to Pete and the whole Altnam's team at Bromsgrove - we look forward to working with you again soon! From all the team at X Mortgage

XMORTGAGE · 29 September 2026

★★★★★ 5/5

Trustpilot

We've recently sold our property using Oulsnam Estate Agents Northfield

We've recently sold our property using Oulsnam Estate Agents, the Northfield Branch. From start to finish staff have been professional and supported us along with what can be a stressful process. Throughout the whole journey one member of staff in particular went above and beyond. Emily Perks, has been amazing!!! She was reassuring, explaining things at each step of the way. If there was something that we did not understand she would take the time to explain and reassure us. The service we received from Emily was very efficient always returning calls, queries chased up and responded too. There was always someone we could get hold of when we needed too in the office. We would highly recommend Oulsnam Northfield based on our experience. We used them in the past in Bromsgrove and had the same kind of service. Very happy.

Cannock · 10 February 2026

★★★★★ 5/5

Trustpilot

Fantastic local estate agent

Fantastic local estate agent, the staff have been great from viewing properties to finally collecting the keys to our new home last week. The staff were always professional, polite and helpful with any questions or assistance I needed throughout the purchasing process. All staff were personable and very friendly, special mention to Alison who really did make a stressful process manageable and who generally seemed to care. Alison was always happy to advise and seemed truly happy when I went to her to collect the keys. Thank you Alison for all your help, and to all at Oulsnam.

TERESA · 21 September 2026

★★★★★ 5/5

Trustpilot

A Quick House Sale

House sale went very smoothly, probably helped by the fact that there wasn't a complicated chain. I approached Oulsnams, who had done a previous house valuation for me. Victoria and the team were very helpful and efficient in dealing with the sale. Marketing of the property was done quickly to get the property out there. The second viewing provided an acceptable offer which I took. Oulsnam's suggested a company called Breezemove, who provide information on a selection of conveyancing solicitors with cost details. This was very useful, as these solicitors were geared to getting the completion done quickly. If I had chosen a local solicitor I don't think it would have completed anywhere near as quick. From accepting the offer to completion was two months. Thanks to Vicki, Debbie, Elisha and team for a job well done. Would definitely recommend Oulsnams

Lenny · 18 September 2026

★★★★★ 5/5

Trustpilot

Amazing service

We recently purchased our home through Oulsnams Bromsgrove and I wanted to leave a special thank you to Peter! 🏡✨ Buying a home can be so stressful, but Peter made it happen. Without his dedication, communication and determination, I truly believe our purchase would have fallen through. Nothing was ever too much trouble. 🙏 He is a huge asset and a real credit to Oulsnams. I cannot recommend both Peter and the Bromsgrove branch enough. ⭐️⭐️⭐️⭐️⭐️ Highly recommended!

Ms · 27 September 2026

★★★★★ 5/5

Google

Debbie and all the team, we're exceptional at their office in Redditch. Always available to take your calls. The team were pleasant, and could put up with all the questions I had. Going out of their way to chace progresion of sale. Thank you all!!

Teresa · 29 September 2026