Trusted Agent profile · Redditch
Verified
★★★★★
1,578 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,578 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,358
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
TrustpilotMia went above and beyond for me
Mia went above and beyond for me. I was really panicking about a situation, and she kept doing whatever she could to help me try and get it sorted.
Thank you for sharing your review. We are so pleased to hear of your experience working with Mia and we are so glad that we are able to provide such wonderful support during what can be a stressful time. Thank you again and we look forward to supporting you in the future.
5/5
TrustpilotMandi has been really helpful in…
Mandi has been really helpful in letting out my house from start to finish - great service.
Thank you for your kind words Drew. We are delighted to hear that Mandi provided you with helpful and professional service throughout the lettings process. Our team strives to offer reliable guidance and build lasting relationships with our clients. We thank you for your recommendation and look forward to supporting you further.
5/5
TrustpilotPlease thank Abbie Clark for all her…
Please thank Abbie Clark for all her help, she was so quick at sorting an issue for me
Thank you for taking the time to share your 5* review for Abbie! We are so pleased she was able to resolve your queries quickly and we will ensure your feedback and recognition is passed on. Thanks again!
5/5
TrustpilotGita was very helpful and professional…
Gita Patel was very helpful and professional with her service and support with moving in.
Thank you for your kind words Emmanuel. We are delighted to hear that Gita provided you with professional and helpful support during your move. Our team strives to offer reliable guidance and build lasting relationships through open communication. If you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotTina was really very helpful in helping…
Tina was really very helpful in helping me promptly with a query
Thank you for your kind words Tristan. We love to hear that Tina was so helpful and prompt to support with your query ensuring a professional experience with us. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotI had a great experience with Mandi…
I had a great experience with Mandi when renting out my property. She was very professional, approachable and easy to deal with throughout the process. Her communication was excellent, and she always kept me updated and was quick to respond whenever I had any questions. I would happily recommend her to anyone looking for help with renting out their property.
Thank you for sharing your wonderful experience Kimberley. We are delighted to hear that Mandi provided you with professional and reliable guidance throughout the process. Our team strives to be communicative and helpful, ensuring our clients feel supported. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
TrustpilotStandardless service
Disappointed with Lack of Service, Avoid if PossibleI recently rented a property through John Shepherd Lettings @ £1300 p/m, and the experience has been frustrating from the start. There was no handover when I moved in, leaving me without essential information about the property. I contacted them on Monday to address this, particularly regarding the fact that I had no heating. They assured me that someone would get back to me, but five days later, I’m still waiting.Being left without heating in the middle of winter is unacceptable, and the lack of communication from the agency has made the situation even worse. I expected a professional service, but instead, I’ve had to chase them for basic support. If you’re considering renting through John Shepherd Lettings, think twice. Their poor service and lack of responsiveness have made this an incredibly stressful experience.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotKelvin Zakeyo showed me the studio
Kelvin Zakeyo showed me the studio, and he was incredibly kind, friendly, and helpful throughout the visit. He took the time to explain everything clearly and made sure I noticed all the important details. His communication was excellent before and during the viewing, and he was happy to answer all my questions. The whole experience was smooth, professional, and very pleasant. Thank you, Kelvin, for your time and effort, it was a great viewing experience! ⭐⭐⭐⭐⭐
Thank you for sharing your wonderful experience, Fatemeh. We are delighted to hear that Kelvin provided such professional and helpful support during your visit. If you have any further questions or need assistance, please feel free to reach out to us.
5/5
TrustpilotTracy Savidge a fantastic property manager
I need to name Tracy Savidge as she has been my property manager for many years now. She is very proactive in looking after my properties and we have a fantastic working relationship. Highly recommend working with her to Landlords. She is on top of the paperwork and compliance side too A lovely person and part of a great team too. Richard Alton Landlord for 20 plus years
Thank you for taking the time to share your 5* review Richard. We are thrilled to hear about your fantastic working relationship with Tracy. Our team strives to provide reliable guidance and proactive support to all our landlords. We appreciate your recommendation and look forward to continuing our partnership.
5/5
TrustpilotTina M has been really helpful!
Tina M has been really helpful with all requests for maintenance ect. Prompt responses and quick resolutions. Thank you Tina
Thank you for your kind words Joe. We are delighted to hear that Tina has been so helpful and responsive to your maintenance requests and able to resolve things quickly for you. We appreciate your feedback and look forward to assisting you further.
5/5
TrustpilotWe recently moved in to a rental…
We recently moved in to a rental property and had issues with no hot water. The problem was rectified straight away. Mia was very helpful in resolving the matter.
Thank you for sharing your experience, we are pleased to hear that Mia was supportive and able to resolve the hot water issue promptly. We strive to provide reliable guidance and support to all our tenants and remain at your disposal if there is anything further you need.
5/5
TrustpilotChristina E Tzemanaki an Incredible Agent
Christina E Tzemanaki has been an incredible agent for us! She is super efficient, an excellent communicator and brilliant advisor despite dealing with challenging issues with our flat. I highly commend her and her efforts as she has been proactive, reliable and tenacious on our behalf and our tenants. Thank you so much for all your support!!!
5/5
TrustpilotMegan was really helpful.
I had a really great experience with Megan since initial conversations and viewing being done with the time and date of my choice. She was very attentive and clearing all my doubts about tenancy with ease. Unfortunately due to some personal circumstances the tenancy couldn’t go through but she also took the initiative to return the holding deposit for me which was really helpful so a big thanks to Megan and her team for being supportive.
5/5
TrustpilotAmazing
Amazing! Super helpful and willing to do anything needed when I wasn’t sure about specific things. Special thanks to Joe, Katie and Kelvin!
Thank you for your wonderful feedback, Luke. We are thrilled to hear that our Nottingham team was so helpful and communicative. Joe, Katie, and Kelvin appreciate your kind words and are dedicated to providing you with great support. Wishing you all the best with your move!
4/5
Trustpilothad an issue which I had tried to sort…
had an issue which I had tried to sort out about Parking in my apartment, I got one of the Staff who really initiated on the matter and I finally got my parking permit. Thanks to Ross who initiated and did follow up even when out of office. Thank you so much.
Thank you for your review of our services, they are appreciated. We are pleased that the service received was that of the expected standard that we aim to strive towards!
5/5
Trustpilothaving struggled to let my property out…
having struggled to let my property out for 2 months with another estate agents, leading to it being empty for a month, the team were able to let it the same day it was uploaded! The team were so amazing at communicating, and were very efficient at moving things along quickly. Would highly recommend to anyone looking for property services.
Thank you for sharing your experience Sammy. We are thrilled to hear that our team was able to let your property on the same day it was listed. We pride ourselves on being communicative and providing reliable guidance. If you need any further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotRoss Gregory and his team have been…
Ross Gregory and his team have been excellent, thorough and professional in managing my property in Nottingham. As a landlord with a rental property, he assisted me in arranging extensive decorating works. He arranged for quotes from local decorators and thereafter liaised with the decorator, ensuring work started on time. He joined me during visits and was well versed with progress. All in all, he made it a very stress free experience for me, as work progressed to my satisfaction. I could not have asked for more and highly recommend his team. JS and Ross continue to manage and let our property.
5/5
TrustpilotI worked with Joe
I worked with Joe, getting a place for my friends and me for our last year at uni, and honestly, he couldn't have been better. He answered all our questions, was always willing to reach out to landlords if he didn't know something, was able to get us a really good place so quickly and was all round just a pleasure to work with. If you're a first-time renter, or even if you're not, honestly, go for a place from these guys.
5/5
TrustpilotGreat service, great team!
Many thanks to Caitlin, Alan and team for being super efficient & friendly in sorting our tenancy out so quick! Quick responses to emails & messages, prompt action & expert guidance!
Thank you for sharing your review, we really appreciate your kind words. We are so glad that our team provided you with efficient and friendly service along with quick responses and guidance. We look forward to supporting you again in the future.
5/5
TrustpilotDelivered great service
Alexander provided excellent customer service. He was efficient and kept me in the loop at all times. He delivered a great service by finding a suitable tenant very quickly. Thank you Alexander!
We appreciate you taking the time to share your feedback. We're so glad to hear that you received excellent and efficient customer service and that we found a suitable tenant quickly. Thank you again for sharing your review.
5/5
TrustpilotTop customer service
Nothing is ever too much trouble for them and the staff are just lovely, special mention to Tracy and Natasha
Thank you for your kind words, Richard. We're thrilled to hear that our team, especially Tracy and Natasha, provided you with such helpful support throughout your journey with us. Your trust in us means a lot, and we look forward to assisting you again in the future.
5/5
TrustpilotTina has been an excellent property…
Tina has been an excellent property manager. She was really helpful especially at the end of our tenancy.
Thank you for your kind word Nouman. We love to hear your feedback regarding Tina and will make sure that this is shared with her directly. We appreciate your recommendation and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotAleemah- great PM
Aleemah is a great PM. Very friendly and knowledgeable
Thank you for your kind words SE. We are thrilled to hear that you found Aleemah to be both friendly and knowledgeable and able to support throughout your journey. We appreciate your feedback and look forward to continuing our relationship with you.
5/5
TrustpilotMoving made easy…
The whole process from the initial viewing of the property to receiving the keys was faultless, Olga and Michelle were so very helpful and made my move very easy .
We appreciate you sharing your experience and review with us. We are pleased to hear that Olga and Michelle were very helpful and made your move easy with their faultless support. Thank you again and we look forward to supporting you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Shepherd's Redditch office has 1,578 reviews across three platforms: 198 on Google, 1,358 on Trustpilot (across the whole business), 22 on allAgents (across the whole business).
John Shepherd Redditch is rated 4.4 out of 5 across all 1,578 reviews, and 4.6 out of 5 on Google from 198 reviews.
John Shepherd Redditch, The Old Church, Ipsley Street, Redditch, B98 7AA.
