John Shepherd Redditch reviews

★★★★★ 5/5

Trustpilot

Property repair

Reported a repair for my hot water tank at 7am panicking about no hot water / heating with a child in my property, by half 9 I had the lovely Pauline dealing with it and had contractors assigned almost straight away, was a very fast process and Pauline even rang me to give me the heads up about the contractor struggling to contact me to arrange coming out, she was so friendly and sorted it all very quickly, Parker & sons (Charlie) arrived at my property within half an hour of speaking to somebody at the office and now it’s all sorted. Big thank you to both of you :)

Kelly · 24 March 2026

★★★★★ 5/5

Trustpilot

Staff members were very friendly and…

Staff members were very friendly and approachable. Alex has been fantastic throughout the process in finding us a home

Srijana · 29 June 2026

★★★★★ 5/5

Trustpilot

Tina was helpful

Tina was helpful, profesional and friendly

Ioana · 22 September 2026

★★★★★ 5/5

Trustpilot

Thank so much to Kelvin Zakeyo

Thank so much to Kelvin Zakeyo, he’s been the best sorting everything for us even with us wanting to move in asap and sign last minute. He’s really helpful and very quick to sort things. Made everything smooth and easy. Really good at what he does and super friendly/easy to communicate with. Thank you!

Amy · 4 September 2025

★★★★★ 5/5

Trustpilot

A very professional company

A very professional and well-organised agency. The whole process was smooth and straightforward, and their procedures were clear and well managed. Whenever I had a question or an issue, the customer service team（Ms Tina） responded quickly and was always helpful. Overall, I had a very positive experience and would be happy to recommend them.

Julio · 21 September 2026

★★★★★ 5/5

Trustpilot

Alisha and the team have been great…

Alisha and the team have been great from the start, love the team and the service.

Sakshi · 17 July 2026

★★★★★ 5/5

Trustpilot

Gita Patel

Gita Patel, my Property Manager has always dealt with repair issues promptly and efficiently. She manages all maintenance matters in a professional and courteous manner, ensuring that issues are resolved as quickly as possible. Communication is excellent, and she consistently responds to my enquiries promptly and keeps me informed throughout the process. Her dedication, reliability, and professionalism are greatly appreciated, and she provides an outstanding level of service.

S.R · 18 June 2026

★★★★★ 5/5

Trustpilot

Tina Margetts has been very helpful and…

Tina Margetts has been very helpful and efficient from the start to the end of tenants I have.

Sarena · 1 July 2026

★★★★★ 5/5

Trustpilot

A trustworthy agent

As a buy to let landlord, I have been with John Shepherd for several years and I am happy with the agent for their high standards of professional services. Staff (e.g. Christina E. Tzemanaki) are very helpful. I will surely not hesitate to recommend it if anyone is looking for the similar services. It is the agent that one can trust and can expect a long term good relationship.

JMS · 9 June 2026

★★★★★ 5/5

Trustpilot

Quality inspection from a tenant

I have been a tenant for over six years. I have had regular inspections of my property however my recent experience with Debbie Jackon was outstanding. The inspection was thorough going through each room and the outside, discussing what was good as well as issues. She recorded each area describing the issues and taking photographs. Debbie was good to talk to, being a good listener and communicator. Thank you Debbie for making an inspection an enjoyable experience and not something to dread.

ELIZABETH · 6 October 2024

★★★★★ 5/5

Trustpilot

Aleemah has been really helpful and has…

Aleemah has been really helpful and has made the management of my tenancy much smoother i appreciate it a lot

Zainab · 16 June 2026

★★★★★ 5/5

Trustpilot

My viewing at Varsity Rivergreen with Kelvin Zakeyo

Kelvin made my experience wonderful. He was nice, charming and informative. He explained all of the steps throughly, and answered any questions I had professionally. Even if they were silly ones.

Nabila · 23 March 2026

★★★★★ 5/5

Trustpilot

Great property management team to work…

Great property management team to work with. Mia, Jenna, Callum, Abbie, Adam, Kevin & Tenille. Their communication is always clear, jobs are well organised and any issues are dealt with quickly. From a contractor’s point of view, it makes a massive difference working with a team that’s responsive and easy to deal with. Would definitely recommend.

Sean · 2 September 2026

★★★★★ 5/5

Trustpilot

Alica Donaldson

I dealt with Alica Donaldson regarding an invoice payment, she was very professional and sorted my query very quickly.

June · 19 June 2026

★★★★★ 5/5

Trustpilot

Great Services

I have recently moved into my new property with Uni2rent part of John Shepherd and I have to say it was very smooth process for me to get into the new property. My previous tenancy agreement was about to end and I have to move in on the very same day and it was Friday evening, most of the letting agency try to shift the move in to Monday but when I requested Monica Moran she managed to give me the keys the same day I requested and I am very glad she did. I would also like to mention Ellis Boakye here the way he helped me to move in and sort every problem I had was tremendously good. If anyone reading this review I would suggest to book with them and honestly they have great properties.

Vedant · 9 March 2026

★★★★★ 5/5

Trustpilot

First Class, Excellent Service

It has been a real pleasure to deal with John Shepherd Estate Agents. Mandi and the team have been extremely professional, friendly and are providing a first class service. I highly recommend them (Landlord Services).

Greta · 11 February 2026

★★★★★ 1/5

Google

Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs. UPDATE (March 4th): In response to the agency's comment below: I have already escalated this directly to your CEO and Property Management Director. As your agency has admitted professional negligence and performed unauthorized deductions from my client account, I have set a final deadline of 12:00 PM tomorrow for a written settlement. If this is not met, I will be proceeding with formal filings to The Property Ombudsman and Propertymark. I am awaiting a professional resolution, not a generic redirect.

Dominika · 7 March 2026

★★★★★ 5/5

Trustpilot

Kelvin Zekeyo

Kelvin Zekeyo was so helpful and an amazing individual helping me through my accommodation process, which I was so delighted of.

Yaa · 29 May 2026

★★★★★ 1/5

Trustpilot

Chasing up money owed to us for a year - not paid.

Throughout our years tenancy with John shepherd we have been chasing up a £100 cash incentive that was originally offered to us for staying on with the company. After numerous emails, phone calls and visits to there office with promises being made to us, we are still yet to be paid. Overall, the management and staff communication at the company seems very poor, and they have very little regard to students.

Harry · 13 May 2026

★★★★★ 5/5

Trustpilot

My experience at John Shepherd Estates…

My experience at John Shepherd Estates has been very good. The team has been professional, approachable, and attentive to my needs throughout the process. Communication has been clear, and any questions I had were answered promptly. Overall, I’ve been pleased with the service and support I’ve received.

Daisy · 22 October 2025

★★★★★ 5/5

Trustpilot

Alisha Donalds has been great

Alisha Donalds has been great! always helping me in a quick and efficient way, top tier 5 stars!

Concious · 18 June 2026

★★★★★ 5/5

Trustpilot

Mandi Thandi

Mandi was punctual, knowledgeable, polite and friendly. The information was clearly presented and my questions were dealt with thoroughly and quickly. It was a most useful and enjoyable meeting.

Stephen · 27 March 2026

★★★★★ 1/5

Trustpilot

Hidden Charges

For anyone renting out their property with John Shepherd, please be aware of their no-deposit scheme, as they charge you extra fees upon moving out. They added an unlawful professional cleaning charge against me on the tenancy agreement, which contradicts the Tenant Fees Act 2019 as these changes are prohibited. To dispute £320 charge, you have to pay £260 before proceeding to the adjudicator. Please be careful if you are with them, so you won’t end up in a situation like mine. They are not professional in their Derby branch

Roy · 3 March 2026

★★★★★ 5/5

Trustpilot

Aleema is very helpful and efficient in…

Aleema is very helpful and efficient in communicating between tenant and landlord.

Mia · 29 July 2026