Trusted Agent profile · Redditch
Verified
★★★★★
1,582 reviews across 3 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.4 out of 5 across 1,582 reviews on three platforms, including 198 Google reviews rated 4.6.
198
Reviews on Google
This office
1,362
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
At John Shepherd, our Redditch letting agents provide top-quality expertise to landlords and investors looking to let a property. With 30 years of experience in the industry, we understand what you want from a Redditch letting agent, and our advice to you will be as unique as your property. Our dedicated team is here to seamlessly connect your property with the most qualified buyers and tenants. With our extensive knowledge of the local area, we take pride in showcasing your home or investment property to maximise its appeal.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
1/5
TrustpilotVery disappointed
Communication is slow and not effectiveNot attentive at allI would have dealt with them if I had a choice
Sorry to hear you feel this way. If you could kindly provide any further information to jack.spellman@johnshepherd.com we will be sure to look into this.
3/5
TrustpilotKinda good service
Well, people at John Shepherd try to work well and professionally, however, at my leaving the house I've sensed they wanted to have part of my deposit unnecessarily. Perhaps this is something they like doing a lot in the UK, but it hurts to pay £80 to replace one lighting bulb, or £300 for cleaning only three spots around the house.
5/5
GoogleWe are very grateful to the company of John Shepherd Redditch and our agents Michelle and Olga for their professionalism, help in solving all questions and understanding. Thank you so much and best wishes.
5/5
GoogleAbigail was very pro-active in helping us find exactly the house we wanted. She listened to what we said and helped us close the deal quickly and efficiently. Highly recommended.
5/5
TrustpilotProfessional Letting expertise
We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.
1/5
allAgents"We have been fatally scammed..."
We have been fatally scammed by this "agency". WE DO WARN EVERYONE before proceeding with them, as the problems never arise before signing the contract. It has been an absolute nightmare since barely a year ago decided to move somewhere else. Our minimum stay was over by then. They have completely stolen our deposit, leaving us in a critical financial situation after having a baby and both of us lost our jobs because of Covid. As an example, they quoted £900 for a job that can be easily done for £100 (we indeed found many contractors that can prove this). We have been completely helpless. Please, stay away from these unethical and heartless people, they can ruin your life as they did to us.
5/5
TrustpilotExcellent
Excellent, helpful and getting our property ready for us to move in. Nothing was to much trouble.
Thank you for your feedback.
5/5
TrustpilotI have one flat managed by John…
I have one flat managed by John Shepherd, Maisy has recently taken over my property and has been great - sorted a potential problem out really quickly.
4/5
TrustpilotA challenging sale
Selling a large, grade II listed, 16th century house was always going to be a challenge in these times of energy efficiency and modern styling, so it was a pleasant surprise when a buyer was quickly found. However, that sale fell through on the planned day of completion when my buyer's buyer couldn't fund his purchase. I had moved out two days earlier so an empty house went back on the market. Again a buyer was found reasonably quickly but then the challenges of listing, planning permissions, land issues, etc took a long time to tackle. In the end we completed just before Christmas.Harry and Gurdev from John Shepherd were regularly in touch, always with a sense of optimism, and steered the sale through the various difficulties, not least the intransigence of certain solicitors. Especially welcome was avoidance of non-serious buyers tramping regularly through the house; credentials were closely examined and only serious buyers allowed into the process.All in all, John Shepherd handled everything to my satisfaction.
5/5
TrustpilotAs a contractor I find Rajak and Kai to…
As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.
1/5
allAgentsAbsolute Disgrace to the
Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!
1/5
allAgents"Absolute Disgrace to the..."
Rented an apartment from them for 2 years, had the curtain rail fall off the wall just missing my 1 and 2 year old! massive holes in the walls, mould around all windows and on walls had to spray them at least 2 times per week from September till May, stains on all carpets living room bedrooms and hall ways, cracks in the bath panel and mould in the tiles round the bath. Moved out 01/11/2020 this is when it all happens! they have taken more than 10 days for my deposit, apparently someone was off on annual leave - surely another worker should take on there work? i have a bill for a cleaner as there was dust on the skirting board (they done the check out 1 week after i moved out so bound to be) i have already sent them the cleaners certificate confirming the apartment was deep cleaned, i have also a bill for cleaning the chairs (again cleaned by my cleaner) they are also trying to bill me for mattresses for the beds i didn't use and stored in the garage as per the landlord and they we full of mould and rats when i went to put them back i called landlord as didnt want to spoil the nice clean carpet i had just paid for. he advised this was ok but now JS are trying to make me pay for them....errr no landlord knew his garage was not secure or air tight so bound to happen sorry. i have not had a thank you for getting the stains from the carpet as my cleaner managed to get them all out and on the check out there is no mention of the 'old' stains?!?!?! also i have filled the holes left by the falling curtain rail and painted so it looks brand new STEER CLEAR i will be writing this same review on every available platform as they do not deserve your money!!!
5/5
TrustpilotHarry was highly professional
Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .
2/5
TrustpilotNever again
Been renting at fabrick square for 3.5 years. Initial moving in process was brilliant which is what the extra star is for, otherwise it’d be 1 star.
5/5
TrustpilotBrendan overall amazing experience
A couple of months ago we went to see a house, Brendan showed us such a beautiful house in the Bournville area, we lived it and within a week had agreed on moving in. Brendan himself was absolutely amazing with showing us the house and real gentleman
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotI had multiple viewings with John…
I had multiple viewings with John Shepherd whilst looking for a new property, all led by Destinee who was very helpful and very professional. Destinee and the office were always in sync which meant I was always kept in the loop. Overall it was a positive experience
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotSold two houses and in the process of a…
Sold two houses and in the process of a purchase through John Shepherd. The photos and videos were of a very high quality and stood out from other listings. Lauren in particular has been exceptional in keeping us informed and going the extra mile. Would highly recommend.
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotVery good.
Senka, Alan, and Sana were very helpful and offered sound advice and solutions.
5/5
TrustpilotLily was very helpful and the execution…
Lily was very helpful and the execution was incredibly quick.
1/5
TrustpilotWithout a doubt the most incompetent…
Without a doubt the most incompetent and self important people in the rental space.Do not touch them with a barge pole, and especially avoid Sue Birch like the plague, she was quite frankly unprofessional.
5/5
TrustpilotJohn shepherd have been amazing with…
John shepherd have been amazing with everything. Would definitely recommend them. And Hannah has been absolutely amazing. Would definitely use them again
5/5
TrustpilotFantastic service.
Fantastic service.Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner.Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.
5/5
TrustpilotToday
Today, Jayvon came over for the semi-annual inspection.
1/5
TrustpilotNo heating or hot water
Have been given no choice but to complain about the absolutely poor service from this company that I’ve been experiencing for over a month now.
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