Every review we hold for the Redditch office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOne of the worst letting agents
One of the worst letting agents. Impossible to get your deposit back. Hannah Britten lied and produced fake 'evidence' to succeed. Awful human being and awful company
Aurelijus · 25 February 2024
Agent replied · 9 April 2024
Thank you for your comments and we apologise that you have had a negative experience with John Shepherd, however after reviewing the Tenancy file, I can see that the team have followed all correct End of Tenancy processes relating to the deposit claim, specifically referring to significant property damage. We pride ourselves on having a strict and robust processes which needs to be met in order to protect our landlords. You were kept updated on throughout the process and the final TDS adjudication has now been awarded. If you would like to discuss this further, please feel free to email our Property Management Director at chris.blick@johnshepherd.com
★★★★★ 5/5
TrustpilotMarilena - a credit to the company!
Marilena was so helpful, friendly and lovely to deal with. She was always happy to assist and answer any questions I had. She made the whole process so easy and efficient! She is a credit to John Shepherd.
Libby · 18 June 2021
★★★★★ 5/5
TrustpilotFirst time buyer
First time buyer, unsure of process but having spoken to Tash, Katie and Harry was guided through and supported by the excellent team at John Shepherd
Charlotte · 18 January 2023
★★★★★ 5/5
TrustpilotThe whole sale of the house was…
The whole sale of the house was brilliant and Adrian and Mia went above and beyond to assist us
Mr · 15 August 2023
★★★★★ 5/5
TrustpilotAttention to Detail
With the rental market fast becoming a zero profit and for many professional landlords a loss making business ...attention to detail is critical. Caitlin Macdonald and johnshepherd have remained attentive, proactive and thorough in the delivery of landlord management services greatly helping me to ride out these very difficult times. Thank you.
Evie · 2 July 2024
★★★★★ 5/5
TrustpilotVery positive experience
Natasha was extremely friendly, helpful and professional. Thank you for your support . As first time buyers our experience with John Shephard Estates Agents was really positive. Totally recommend!
Mirela · 21 September 2022
★★★★★ 5/5
TrustpilotFantastic experience with the team…
Fantastic experience with the team renting a flat we own.We worked with Lily and the service was quick & efficient,I would definitely recommend!
Sam · 18 April 2023
★★★★★ 5/5
TrustpilotExcellent team
Excellent team, clear and timely communication, and genuine concern to ensure property is well looked after, very reassuring. Many thanks to Lauren, Senka and the team.
Asif · 9 January 2023
★★★★★ 5/5
TrustpilotCaitlin MacDonald 5 Star ⭐️⭐️⭐️⭐️⭐️
Caitlin MacDonald has been fantastic throughout our entire tenancy and during the finalisation since leaving too.She’s always been on hand with the correct advice or has gone above and beyond to find out any question we have asked!!Fantastic service, credit to the company!
Ben · 20 November 2024
★★★★★ 5/5
TrustpilotLily has been excellent in both help…
Lily has been excellent in both help and advice navigating the new council requirements and in setting up a new property for rental, thank you!
Mark · 7 February 2023
★★★★★ 1/5
TrustpilotStill waiting for a replacement sofa after 6+ months!
The living room sofa was broken when I moved in, which I reported later to the property manager. After over half a year of chasing, I'm still stuck with the same damaged furniture!
Rachel · 4 April 2025
★★★★★ 5/5
TrustpilotViewed property through Letting Agent…
Viewed property through Letting Negotiator, Brendon, who explained the process and answered all queries. Very thoughtful chap, he showed us another property on the same street, going out of his way to do this. He adhered to all Covid19 related precautions, and was professional throughout viewing. Very satisfied with this branch, staff seem polite and friendly.
R · 18 November 2020
Agent replied · 9 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 5/5
TrustpilotJack was very pleasant and welcoming.
Jack was very pleasant and welcoming.The bungalow is beautiful but we decided the area is not quite right for us. Too much traffic !
Mrs · 24 February 2023
★★★★★ 5/5
TrustpilotDestinee was so lovely and helpful…
Destinee was so lovely and helpful throughout the whole experience of looking for a property with John shepherd. She was very informative with the information needed and was quick to get back to us on any queries we had.
Chloe · 4 January 2021
★★★★★ 5/5
TrustpilotGreat experience
Recently ended my tenancy due to buying a new place, Lauren (Foster) could not have been more helpful! She made the whole process so quick and easy for me, she answered any questions i had, and i didn't have to worry about a thing, exactly what we needed considering all the other stress that comes with moving and buying a first home. Really grateful to her, Thankyou!
Harriet · 19 July 2023
★★★★★ 5/5
TrustpilotRickie was very helpful and friendly
Rickie was very helpful and friendly, he worked very hard to make it possible that i moved into my new property as soon as possible without delay for this i am very grateful to him.
Michelle · 12 October 2021
★★★★★ 5/5
TrustpilotARTI from notts branch was really…
ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs
Daud · 22 September 2025
★★★★★ 5/5
GoogleWe couldn’t be happier with all staff we have dealt with at John Shepherd. The whole process from viewing to picking up our keys was quick and easy and stress free. In all took about a week. The staff are so helpful and friendly yet professional. Thank you all so much 🌟🌟🌟🌟🌟 …
Gemma · 25 May 2024
★★★★★ 1/5
TrustpilotTerrible
Appalling service from this lettings agency - our original agency transferred hands so I was expecting a step up in our service but absolutely nothing happened. They are withholding our deposit without real reason and I would prefer to just be done with this agency altogether.
Alafair · 20 September 2024
★★★★★ 5/5
TrustpilotLily Johnson
Lily Johnson is knowledgeable, helpful, responsive and conscientious. I thoroughly recommend her as a letting agent.
Matthew · 23 September 2023
★★★★★ 5/5
TrustpilotThank you!
Megan was very helpful with us securing the flat we wanted, her responses were always prompt and she kept us updated every step of the way, she made our first flat hunting experience very comfortable. Thank you :)
Sara · 3 February 2021
★★★★★ 5/5
TrustpilotI've been with John shepherd as my…
I've been with John shepherd as my letting agent for 18 months now, I've had an excellent experience with them as a staff team and as individuals. My property manager is called Lauren and she is brilliant! Nothing is ever too much she's always there to help and drops us an email every now and then to see how we're getting on, I can't speak highly enough of her! 10/10 would recommend using them
Connor · 21 November 2022
★★★★★ 5/5
TrustpilotBest Team in Town :)
I have no words to thank Megan and all the team from John Shepherd enough, they are really kind and nice , very professional and everything was sorted in 2 days to rent a flat . Thanks again
Sandu · 26 January 2021
★★★★★ 5/5
TrustpilotOutstanding Service
Excellent experience dealing with Jordan, Sophie and Shannon throughout the whole process, from valuation through to completion. The whole process has been smooth.Exceptionally professional and really helpful. I’ve met Jordan and Sophie, outstanding customer service from them both, they are both really personable and they couldn’t do enough to help me, I can’t thank them both enough. They made selling my house so stress free and such a smooth process.I wouldn’t hesitate to recommend John Shepherd, excellent experience. Thank you so much!
Emma · 23 February 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
