5/5
TrustpilotThis this the best agent ever
This this the best agent ever, very reliable and trust worthy..Thanks to Joe, Emily and Michelle
Trusted Agent profile · Redditch
John Shepherd Lettings reviews in Redditch
★★★★★
964 reviews across 2 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.5 out of 5 across 964 reviews on two platforms, including 76 Google reviews rated 4.2.
Reviews
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAs a buyer
As a buyer, John Shepherd were superb in ensuring the sale was kept within timelines as best as possible! Every phone call to them was met with a friendly and helpful voice that provided great customer service. Rhi and Shannon in particular were both excellent from viewing through to completion. Thank you!
Agent replied · 10 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotGreat Professional service.
Every time we spoke to the staff they were always helpful, professional and polite especially Mia who we had the most contact with.
5/5
TrustpilotBrilliant and friendly service
Brilliant and friendly service. Found me a property very quickly which was very reassuring as I needed to move into the city centre at short notice. They arrived on time for viewings and were always available for advice and support when required. Highly recommend. Destinee in particular provided a first class service
Agent replied · 10 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotAs soon as I signed with the team I thought that the process would be smooth and pain free. And indeed it was!!!!
I just wanted to say a big thank you to you and all the team at John Shepherd. I knew that as soon as I signed with the team that the process would be smooth and pain free. And indeed it was!!!!If you think all estate agents are the same then do reconsider. We had buyers that pulled out of our sale but even when this happened, the team worked tirelessly and I knew I was in safe hands.All of the team including Lauren, Lisa, Callum and any one else I may have missed off are great to work with and stop at nothing to give you a good service.
5/5
TrustpilotEmily was amazing during the whole…
Emily was amazing during the whole process. John Shepherd are very lucky to have her.
5/5
TrustpilotCharlotte was lovely and very helpful…
Charlotte was lovely and very helpful throughout the process!
5/5
TrustpilotExtremely quick and easy process
Extremely quick and easy process! Paula showed me around the property was clear about everything I needed to know and answered all my queries. Rianne assisted me through the paperwork’s process and promptly responded to my queries. Overall had an amazing experience and would recommend to anyone.
5/5
TrustpilotBrilliant service all was very smoothly done
Megan made the move and paperwork so easy. Thank you for an amazing experience
5/5
TrustpilotExcellent Service
Excellent all-around service from John Shepherd. Megan is highly professional, efficient, and friendly. Thanks to her, the process was smooth and enjoyable from beginning to end. Highly recommended.
1/5
TrustpilotNot care about the Tenant
This agent does not care about the Tenant only thinking about the landlord. I gave them a call to discuss my contract, but they replied in a bad way. and
Agent replied · 10 June 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotFantastic
I had a great experience with John Shepherds and in particular I’d like to single out Tash Anklesaria - wow! What a pleasure it was to be taken through this journey with her. She was patient, kind and super trustworthy throughout. She made this journey so much easier for me than it could’ve been and she’s a real credit to the company.
1/5
TrustpilotVery disappointed
Communication is slow and not effectiveNot attentive at allI would have dealt with them if I had a choice
Agent replied · 10 June 2024
Sorry to hear you feel this way. If you could kindly provide any further information to jack.spellman@johnshepherd.com we will be sure to look into this.
3/5
TrustpilotKinda good service
Well, people at John Shepherd try to work well and professionally, however, at my leaving the house I've sensed they wanted to have part of my deposit unnecessarily. Perhaps this is something they like doing a lot in the UK, but it hurts to pay £80 to replace one lighting bulb, or £300 for cleaning only three spots around the house.
5/5
TrustpilotHighly recommend, 5*
After putting our house up for sale with John Shepherd (following two agents that was less that useless) we knew we had made the right choice. From the very start they were pro-active, professional and helpful. It wasn’t long then before the viewings started coming in and they secured us a sale. Although we had many challenges along the way with useless solicitors and a very difficult buyer, Gurdev, Shannon, Harry, Sophie, Jordan and Abigail all worked extra hard to keep everything on track. If you are looking to move house I would highly recommend John Shepherd, Shirley. These guys go above and beyond and are a pleasure to deal with!
5/5
TrustpilotProfessional Letting expertise
We received excellent (and honest) advice from Michael Nabarro who guided us through all the steps, timings and paperwork required to let our property. Michael remained in contact throughout the whole process, including the first month of letting. Michael’s friendly and professional advice was a key factor in our of Letting Agent.
5/5
TrustpilotExcellent
Excellent, helpful and getting our property ready for us to move in. Nothing was to much trouble.
Agent replied · 10 June 2024
Thank you for your feedback.
4/5
TrustpilotA challenging sale
Selling a large, grade II listed, 16th century house was always going to be a challenge in these times of energy efficiency and modern styling, so it was a pleasant surprise when a buyer was quickly found. However, that sale fell through on the planned day of completion when my buyer's buyer couldn't fund his purchase. I had moved out two days earlier so an empty house went back on the market. Again a buyer was found reasonably quickly but then the challenges of listing, planning permissions, land issues, etc took a long time to tackle. In the end we completed just before Christmas.Harry and Gurdev from John Shepherd were regularly in touch, always with a sense of optimism, and steered the sale through the various difficulties, not least the intransigence of certain solicitors. Especially welcome was avoidance of non-serious buyers tramping regularly through the house; credentials were closely examined and only serious buyers allowed into the process.All in all, John Shepherd handled everything to my satisfaction.
5/5
TrustpilotAs a contractor I find Rajak and Kai to…
As a contractor I find Rajak and Kai to be extremely efficient when dealing with properties managed by John Shepherd. Their communication and attention to detail is excellent. They are calm and focused in the co-ordination and organisation of all work making sure things are completed on time and of a high standard for both landlords and tenants making them a credit to John Shepherd.
5/5
GoogleWe are very grateful to the company of John Shepherd Redditch and our agents Michelle and Olga for their professionalism, help in solving all questions and understanding. Thank you so much and best wishes.
5/5
TrustpilotHarry was highly professional
Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .
5/5
TrustpilotBrendan overall amazing experience
A couple of months ago we went to see a house, Brendan showed us such a beautiful house in the Bournville area, we lived it and within a week had agreed on moving in. Brendan himself was absolutely amazing with showing us the house and real gentleman
Agent replied · 10 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotI had multiple viewings with John…
I had multiple viewings with John Shepherd whilst looking for a new property, all led by Destinee who was very helpful and very professional. Destinee and the office were always in sync which meant I was always kept in the loop. Overall it was a positive experience
Agent replied · 10 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotSold two houses and in the process of a…
Sold two houses and in the process of a purchase through John Shepherd. The photos and videos were of a very high quality and stood out from other listings. Lauren in particular has been exceptional in keeping us informed and going the extra mile. Would highly recommend.
Agent replied · 10 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
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