5/5
TrustpilotHarry was highly professional
Harry was highly professional, diligent and responsive throughout what was a protracted and not straightforward transaction. Much appreciated and would recommend .
Trusted Agent profile · Redditch
John Shepherd Lettings reviews in Redditch
★★★★★
967 reviews across 2 platforms
The Old Church, Ipsley Street, Redditch, B98 7AA
Part of John Shepherd, see every office.
John Shepherd's office in Redditch, at The Old Church, is rated 4.5 out of 5 across 967 reviews on two platforms, including 76 Google reviews rated 4.2.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. John Shepherd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redditch.
Reviews
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBrendan overall amazing experience
A couple of months ago we went to see a house, Brendan showed us such a beautiful house in the Bournville area, we lived it and within a week had agreed on moving in. Brendan himself was absolutely amazing with showing us the house and real gentleman
Agent replied · 10 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotI had multiple viewings with John…
I had multiple viewings with John Shepherd whilst looking for a new property, all led by Destinee who was very helpful and very professional. Destinee and the office were always in sync which meant I was always kept in the loop. Overall it was a positive experience
Agent replied · 10 June 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotSold two houses and in the process of a…
Sold two houses and in the process of a purchase through John Shepherd. The photos and videos were of a very high quality and stood out from other listings. Lauren in particular has been exceptional in keeping us informed and going the extra mile. Would highly recommend.
Agent replied · 10 June 2024
Thank you so much for your kind words, it is great to hear you had a good experience with John Shepherd.Here to help in the future.
5/5
TrustpilotVery good.
Senka, Alan, and Sana were very helpful and offered sound advice and solutions.
5/5
TrustpilotHad a fantastic experience with renting…
Had a fantastic experience with renting for the first time, have dealt with one lady called charlotte Milner from the beginning, who couldn’t of been more polite and helpful, and has kept me informed through the whole process. Would Highly recommend. Also the lady that initially showed me around Natasha miller was great, really informative and helpful.
5/5
TrustpilotLily was very helpful and the execution…
Lily was very helpful and the execution was incredibly quick.
5/5
TrustpilotJohn shepherd have been amazing with…
John shepherd have been amazing with everything. Would definitely recommend them. And Hannah has been absolutely amazing. Would definitely use them again
5/5
TrustpilotFantastic service.
Fantastic service.Samantha Follows very professional and helpful and always there to answer all questions that I had and replied in a swift manner.Rianne Smith another fantastic and professional person keeping me in the loop of everything going on.
5/5
TrustpilotNelly was very helpful
Nelly was very helpful, she was quick to resolve my queries.
5/5
TrustpilotExcellent customer service shown
I recently had the pleasure of experiencing exceptional service from Melissa when my house encountered an unexpected issue with the hot water system. She ensured a contractor was sent out to immediately rectify this problem and was very polite, and professional in the way she communicated with me throughout the process.
5/5
TrustpilotLauren
Lauren was extremely helpful throughout the process from viewing properties Covid safe to helping with mortgage appointment and explaining the process to me.Made the whole process so easy.
5/5
TrustpilotLily was probably the most helpful and…
Lily was probably the most helpful and responsive agent I have worked with Tim
5/5
TrustpilotCaitlin did a really great job
Caitlin did a really great job! I was extremely satisfied with her professionalism
Agent replied · 10 June 2024
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
5/5
TrustpilotMiss Caitlin lemon
Miss Caitlin lemon Thanks a lot for your effort and work, you did a a hard graft. I highly recommend her to deal with in any issues regarding property management. We appreciate your work with us. Thank you👋
5/5
TrustpilotCan not fault this company at all…
Can not fault this company at all phoned for a viewing got 1 same day loved the property everything was dealt with so quickly from thursday to the following Friday into a new home cracking job on keep it up John Shepherd
5/5
TrustpilotProperty Management
As a Landlord/property investor it is important to have the right sort of people supporting you, Lauren Foster at John Shepherd Lettings, is professional and reliable and very efficient in dealing with all aspects of property management, she is also very approachable and puts you at ease regardless of the query you may have. Thankyou
5/5
TrustpilotAbsolutely delighted with the…
Absolutely delighted with the professionalism, honesty and courtesy shown by Alan Johnson at John Shepherd who offered intelligent and experienced advice throughout our rental process and made the whole experience painless. Alan’s responsiveness gave tremendous peace of mind and it is very much appreciated! Highly recommend John Shepherd and without doubt Alan Johnson!
5/5
TrustpilotAmazing and fast Tenancy process!
I'm Festus... John Shepherd Letting really made my process of getting a new house easy... Fast response towards mails, calling to update status of every application. In fact! I'd keep referring people to always make sure JS is patronised...
5/5
TrustpilotSuperb staff and excellent service
Thank you so very much to Adrian, Natalie and Mia for all of your help, care and support during the sale of my property!!! You have all been so very professional right from the start through to completion of the sale. I would thoroughly recommend John Shepherd to anyone thinking of buying or selling a property - absolutely 1st class 😄👍👍👍👍👍👍
5/5
GoogleKatie was fantastic in keeping us updated and in the loop throughout the whole process. Our viewing with Chris was fantastic too. Very professional and very human company.
1/5
GoogleDon’t bother !! Rented a property for 6 months Was charged for the following Grass and weeds £80 ( even though lawns were overgrown when I moved in plus been winter didn’t really want to cut grass) Oven clean £30 ( even though I cleaned it wasn’t good enough ) Kitchen floor dirty £30 ( even though I had a professional cleaner in ) Bulbs £25 for 2 ( even though these are £1.50 from your local shop ) Be aware !! make sure you go through the inventory check with a fine tooth Combe and write in extra things you spot Plus they are very slow at dealing with issues you have My heating wasn’t working one day so I called securlets to be told it just needs pressurising have a look on you tube how to do it I’m sure this isn’t right as unqualified person shouldn’t be messing with a boiler And to top it off they charge you for moving out £60 Which all comes off your deposit Won’t use them again
5/5
TrustpilotFabulous service and help
Always great service from Kai and the team. Thank you everyone.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. Adrian made the whole experience stress free. Will definitely use them again should I need to in the future
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. John Shepherd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Redditch.
