Trusted Agent profile · Redditch
★★★★★
471 reviews across 2 platforms
10 Church Green East, Redditch, B98 8BP, B98 8BP
Dixons Estate Agents's office in Redditch, at 10 Church Green East, is rated 4.3 out of 5 across 471 reviews on two platforms, including 291 Google reviews rated 4.9.
Every review we hold for the Redditch office, from every platform, shown as written. First names only.
5/5
GoogleGreat service provided by all the team, special shout out to Megan, Lucy & Holly. Been very smooth and well informed on every step of the way. Can’t wait to move in x
Hello Jamie, Thank you so much for your fantastic 5* review! We're thrilled to hear that Megan, Lucy, and Holly provided you with great service and kept you well informed throughout the process. Best of luck with your move! Best regards, Lucy, Customer Relations Team
1/5
TrustpilotBad experience
I would strongly advise to stay away from dixons/countrywide letting agents from managing a rental property. Especially the Warwickshire office as they would do everything in every opportunity to instruct their own contractors making false allegations of works required on the rental property to make money for themselves. They also hide their complaints procedures when contacted directly and asked about the process and their calls are not recorded so they make things up and completely disregard any instructions given by the landlords. Unfortunately complete professional crooks. They will put all sorts of barriers to raise a complaint and refrain from providing a final response to prevent escalation for their governing body to investigate.
5/5
GoogleOutstanding staff, one and all. Went beyond what is normally expected to help us deal with a new house purchase that had its difficulties, through no fault of theirs. Positive attitude kept up even when things seemed at their worse, which gave us the confidence to continue and see through to completion. Professional throughout, and would stay in contact on a regular basis. Dealing with the Builders to ensure that everyone was Happy. Easy to get hold of, when needed and if one Person was not available they would pass over to another member of Staff who was more than capable. We Cannot Praise Dixons at Redditch Highly enough. To single one member of staff out would be unfair and unkind to all the others who put so much effort in for us, a great team effort by all. Our sincerest thanks for all your efforts Peter & Julie Baker
Hi Peter, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the Dixons branch. Many thanks, Lucy.
5/5
GoogleThis is my first rental property, I have had a great service, and good and friendlly communication. I moved to this property with in one week from my viewing. Entire process was excellent without any complicated. Now I am in my rented house Because of them. My sincere thanks to Chole and the team. Thank you for your great help.God bless you all 🙏PositiveQuality
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was very fearful of having to move house again, but Dixons in Redditch have genuinely made the process so much easier than I expected. Their agent (Ellen) has helped us through every stage - many of which were completed via online systems …
Thank you for the kind words, we are so glad to hear that your experience with Dixon's in Redditch was a positive one. Our team, especially agent Ellen, takes pride in making the moving process as smooth and efficient as possible. We appreciate the recommendation. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service, would highly recommend. As a young customer looking for a house and not knowing much about it, the two ladies who guided me through the whole process are a credit to the company. They explained everything that I asked them about and more, and I would recommend Dixon’s to anyone; as I have already. Thank you for the efficient and professional service, it was a real help!PositiveResponsiveness, Quality, Professionalism
Thank you for your great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLisa, Kate, Grace & Jasmine were wonderful throughout the sale of our first home. They kept us updated throughout the process and I couldn’t have recommended a lovelier bunch of people to see us through what is typically a stressful process. I definitely would Recommend Dixon’s again!
4/5
GoogleDixons staff are friendly and helpful, kept me informed with the progress of how things were going. Communication confusion towards of the end of the process was a little disappointing but all in all, I was happy with their service.
Thank you for your positive feedback! We're glad to hear that our team was friendly and helpful throughout your experience. We apologise for any confusion towards the end of the process and we will work to improve our communication in the … More
5/5
GoogleCannot thank Holly enough for the support. She has been amazing on communication, and has constantly kept us in the loop. From a same day viewing, to us applying and our references all being checked within the same week. Cannot shout enough about how amazing she has been!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleDealt with Amey at Dixons Redditch. I called about a property but was it was under application. She knew how much I wanted to view it and called me immediately after the application fell through and now we’ve moved into the property. She made me and my partner feel like first priority and was very knowledgeable and helpful all the way through and still is now. Definitely recommend!PositiveResponsiveness, Quality, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleJewel has been brilliant as always! Have used Jewel's mortgage services for just under 20 years and would never use anyone else. Her service is impeccable and always explains all my options in detail so that I fully understand and without too many technical terms. She is professional and responds quickly. Jewel makes what can be a daunting experience into an easy, straightforward one. Thanks again Jewel.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAll the staff at Dixons Redditch were brilliant when I rented with them. Always friendly and very helpful if ever I had a problem. Ben Rye and Ana Lemos were fantastic too when dealing with my deposit refund. Didn't take too long at all. Big thank you to you all.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving found a house through Dixons I met with Alex Hodson to discuss my mortgage options having become frustrated with my bank. Alex was thorough, honest and effective- he found me a mortgage within 24 hours. As a first time buyer he helped explain all the options and found the best deal we could get, and took the hassle out of the whole process. I was admittedly reluctant at first (who wants to pay for something that in theory you can sort directly with a bank) but Alex was more than worth it, his service gave me peace of mind and helped me through what turned out to be a long sales process. He has since advised me on insurance, and is always responsive to my questions/issues. I would absolutely recommend him (and Countrywide) to friends and family as a result.
Thanks Matt. Best wishes, Mark
5/5
GoogleI would just like to say to the powers to be at Dixons head office , if I had a gold medal I would award it to the team at Redditch branch , I cannot begin to tell how supportive they have been During a difficult time in my life where I battled cervical cancer and selling my home Lisa ,Amanda, and Kate have been there all the way .They have proved time and time again to be the most effective, supportive caring and professional staff I have ever met. My house purchase is almost completed so I’m going to ensure that the company knows how special these people are. As a team they are assets to your company and hopefully they are recognised for the work they do. They have passion , commitment ,and dedication beyond reproach.
Hi Gwennie, thank you so much for your heartfelt review. We're incredibly touched by your kind words and are thrilled to hear that Lisa, Amanda, and Kate were able to support you during such a challenging time. Your recognition means the world to us, and we will certainly pass on your praise to the team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThe Staff at the Redditch branch have all been so helpful with the sale of my house and also with my rental properties. They all go above and beyond to complete the sale and make sure everything is sorted in the shortest time as possible. Thank you for such a good service.
Thank you for your kind words! We are thrilled that our team at the Redditch branch was able to provide excellent service for your house sale and rental properties. Our staff always strives to go above and beyond for our clients and we are delighted to have been able to help you in the best possible way. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe recently dealt with Amey Taylor-Randle who helped us get our dream house. From day one she was totally professional thought-out the experience but also so friendly and nothing was too much trouble for her. I would highly recommend Dixons as I have also spoken to a lady in their offices called Kate who was also very friendly and helpful. Thank you both - Fantastic servicePositiveResponsiveness, Professionalism
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSarah Blair was very helpfull always…
Sarah Blair was very helpfull always available if needed help with queries would go above and beyond to give a great sevice
4/5
GoogleGreat experience, very responsive and friendly. Special thanks to Holly who guided me through the process.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHolly, Lucy, Megan and the team were very efficient and dealt with us politely. When renting with them everything went smoothly and quickly. We are settled in our new home and would deal with them in the future ☺️ .
5/5
GoogleCannot thank Dixons enough for sorting out a new home for me! With applying for a property, to having a viewing a week later, to then getting accepted the day after viewing! They are nothing but amazing! A big thank you to Holly for showing me around my new home and getting everything done so quickly! Highly recommend Dixons if you’re looking for an estate agent to get everything done quickly and properly!
5/5
TrustpilotNothing but positive to say about Dixons
We had a bad experience with our previous estate agents but then decided to go for Dixons (quinton). I cannot express how much they have supported us from the beginning to the end. Big thank you to Lori,Luke,Courtney and Jan. They made the experience a lot more smoother. I would highly recommend you to go through them.Thank you guys we will miss you all xxx
5/5
GoogleBeen looking for a while got moved in and settled within a week. Ellen helped us sort everything and dealt with us very politely and efficiently
Thank you for your kind words! We are thrilled to hear that Ellen provided exceptional service and helped you settle in quickly. We pride ourselves on providing efficient and polite customer service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI cannot thank Grace, Jewel, Libby and Lisa for all their hard work, they are all just so lovely and so productive. Not even a week and these ladies have sorted everything out. I am so happy I went with you ladies and so so pleased with the service! Over the moon! Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotGreat advice, got the property sold
They gave excellent advice on property sale, maintained good communications throughout, acted professionally at all times. Appointments were met punctually. Dan was a great point of contact after his initial visit, and my interactions with all members of the team were top notch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Dixons Estate Agents's Redditch office has 471 reviews across two platforms: 291 on Google, 180 on Trustpilot (across the whole business).
Dixons Estate Agents Redditch Sales is rated 4.3 out of 5 across all 471 reviews, and 4.9 out of 5 on Google from 291 reviews.
Dixons Estate Agents Redditch Sales, 10 Church Green East, Redditch, B98 8BP, B98 8BP.
