Dixons Estate Agents Redditch Sales reviews

★★★★★ 1/5

Trustpilot

Harassed my sister with multiple…

Harassed my sister with multiple relentless calls after we went with another local estate agent for the sale of my mother’s house after her death. Despite telling them we were in a contract with another estate agent they did not stop and my sister blocked them.

Gareth · 24 June 2025

★★★★★ 5/5

Google

Kate and the team at Dixons are great! Really helpful and supportive. Whenever we need them their support they are there thank you so muchPositiveResponsiveness, Quality, Professionalism, Value

Lee · 23 October 2020

★★★★★ 5/5

Google

Lisa Aston-Hughes and her amazing team recently dealt with our house sale. Both Lisa and Victoria looked after our every need in the most professional and friendly manner. Nothing was too much trouble at all! The photographs were professionally done and the house was sold in just 12 days and on the 4th viewing! They made the sale of our property as easy as they could for us! Well done ladies!!! I can highly recommend them!

Carole · 23 October 2020

★★★★★ 5/5

Trustpilot

Amelia Pace should wear a Wonderwoman…

Amelia Pace should wear a Wonderwoman cape! Her drive and determination to smash through any obstacles that could hold up our house sale were outstanding. Through her effective and regular communication with the buyer and pushing the solicitors on both sides, she succeeded in getting completion of our sale even earlier than we'd hoped. Her straight-talking and tenacity are a breath of fresh air!

Catherine · 31 October 2024

★★★★★ 5/5

Google

Highly recommend the team at Dixon’s for selling & buying! We’ve used Lisa & her team to sell our last 2 houses & they have done a fantastic job both times. Sold quickly & got us the best price. The team kept us informed every step of the way & dealt with every little query professionally. Nothing was ever too much trouble. Lisa helped us to ensure the sale & upward chain progressed smoothly to completion. Thank you so much for everything & we would never use anybody else to sell our house.

Claire · 24 January 2019

★★★★★ 5/5

Trustpilot

I used Dixons estate agents in…the sale of my property

I used Dixons estate agents in erdington to sell my property just like to say Sarah was great with helping me with everything plus her assistant Charlotte both were very friendly and helpful throughout the process. Thanks again for your expertise Glenn munn happy customer 👍

Customer · 30 November 2022

★★★★★ 5/5

Google

It was a pleasure dealing with the Dixon's team in Redditch. Very helpful and prompt service from Megan and Amey with whom we had the majority of our contact whilst finding a property to rent. Thanks all

Phil · 24 July 2024

★★★★★ 5/5

Trustpilot

Korran and the team were excellent…

Korran and the team were excellent friendly professionals. Made me and my family feel at home with every visit. No request was too much. I cannot recommend this team enough.

Neil · 26 January 2024

★★★★★ 5/5

Google

Helped me finally move out. Everyone I've spoken with has been nothing but helpful and friendly. Chloe helped but my mind at ease and had the answers I needed for every one of my questions. Despite being a very turbulant time in my life they made this part much easier.

Jake · 23 October 2023

★★★★★ 1/5

Trustpilot

Avoid Dixons

I let out my flat with Dixons in December 2022 as I was not able to get a new tenant myself. They were initially responsive to get my business, and did get a tenant into the property. After that things immediately went downhill.I signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. I was amazed that Dixons did not check the quote at all, and did not visit the property.They then double-charged me the tenant sign-on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and then chase and nag for my refund for 3 months.It also took over 1 month of chasing just to have them send me the tenancy agreement and relevant paperwork.At this point I stopped seeing any value in the service - it was much easier when I managed the property myself, Dixons just made things much harder and more expensive.Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I have had to physically go the the branch to get them to do anything.UPDATE Dec 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager has no clue how this works and even told me to protect the deposit that I am not holding! After over 2 months of chasing, and over 50 emails, and several phone calls, I finally got the tenant their deposit back. It's absolutely laughable that I got Dixons involved to make property management easier - it has been one of the worst experiences I've ever had being a landlord. I'm glad I got out when I did or it would have been a financial disaster too.

James · 1 December 2023

★★★★★ 5/5

Google

I used the services of their financial advisor Jason Cooper, Jason made the whole experience of applying for our mortgage so easy. Jason discussed with us all our optons and by using his skills and knowledge he found us a fantastic mortgage deal. The whole experience was a pleasure, I wouldnt hesitate in using Jason again if ever the need arised to move home.

Bev · 25 December 2016

★★★★★ 5/5

Google

I have used their tenant find service for properties in the area a few times now. Each time they have been quick and competent in filling our empty properties with quality tenants. I won't be advertising our vacancies elsewhere now as Dixons have a good measure of the market and balance the needs of both landlord and tenant making for long term & happy relations. Thank you.PositiveProfessionalism

MikeHt1000 · 9 January 2022

★★★★★ 5/5

Google

Moved in my new apartment October! Big help from Megan on the lettings team, and an extra special shout out to holly, who has solved all my problems , efficiently and as quickly as possible! She’s been amazing !! Couldn’t ask for anyone better

Jack · 26 January 2024

★★★★★ 1/5

Google

Dixons had a property for sale listed for sale by auction. I rang to express interest in a viewing and did not receive a return phone call. Next thing the property was sold subject to contract . No auction. No return phone call. Vendors should be aware that in this case the owner of this property did not have the advantage of all possible buyers viewing and having a chance to purchase this property. After further phone calls I was offered the opportunity to view/purchase a completely different property with no clear explanation what had occurred with the house that did interest me . In this climate estate agents should do better for their clients

Terry · 23 October 2023

★★★★★ 5/5

Google

What a great service - I was looking for a property to buy and rent out and Dixons provided me with great advice and assistance throughout. The attention to detail was exceptional having experienced other letting agents services in the area. If your a 1st time land lord I would strongly reckoned talking to Shariane in detail as she has a wealth of experience of the local market. I now have two properties rented out through Dixons and aim to add more as and when I can.

Martin · 25 January 2013

★★★★★ 5/5

Trustpilot

Our property was purchased through the…

Our property was purchased through the Acocks Green branch. Buying our first home, Courtney provided excellent service and was on board and in touch with us quickly. I highly recommend Diction Acocks Green and would use Courtney Assistant again in a heartbeat.

Kuranjeet · 15 December 2022

★★★★★ 5/5

Google

I cannot rate this branch highly enough, after an extremely disappointing experience with our previous agent Amey and Kate have been a true breath of fresh air. They have kept us up dated at every stage and have been clear and concise about processes and fees at all points of the process. On top of all of this they have found us tenants quickly and efficiently! A pleasant and friendly but very professional service.

Kathryn · 24 October 2019

★★★★★ 5/5

Google

Me and my son recently rented a property through dixons and it has been a really good experience!! Both lianna and especially kate were very helpful with all my constant phone calls and questions !! Very professional and honest caring staff who made the whole process as stress free as possible !! And property is amazing too !! Will defo be using dixons if I ever rent in a new property from now on !!

Simon · 10 January 2019

★★★★★ 5/5

Google

Me and my husband had a fantastic experience with Megan. I found her professional and dedicated to helping us , she was always available to answer any question we had throughout the rental process.

Veronica · 24 June 2024

★★★★★ 1/5

Trustpilot

Poor service

Very unimpressed with Dixons service in our recent house sale. First buyer they found wanted a buy-to-let mortgage but couldn’t get one so dropped out. We then dropped the price of our property for a quick sale, as we had already committed to an onward purchase, and we got 5 good offers as a result. Despite telling us that they were ‘working for us’ and that ‘the highest offer isn’t necessarily the best one to take’ Dixons proceeded to go with the highest offer - without even asking us if we were happy with that - a client who we soon realized had no real intention of going through with the purchase and we asked them to move on to the next highest offer. Dixons refused, saying we needed to “give him time” even though, after having been approved for his mortgage he had refused to sign it off saying that he wanted to view the property once more, which should have started alarm bells ringing for them too given that we had already expressed our concerns that he would not proceed with the purchase. Another week went by with him ignoring requests to come in and complete the paperwork before he finally admitted he wasn’t going to proceed, as we had suspected all along that he wouldn’t. Only then did Dixons try to contact the other 4 people who had made offers but, with more than three weeks having now passed, they were unsuccessful in contacting any of them. Then, they recommended an investor of theirs, presumably out of desperation to complete their target of finding ‘a buyer’ so they could claim their fees, who said he would purchase but at a much lower price than it was advertised for. Because we didn’t want to lose our onward purchase we reluctantly agreed to sell to him but, had Dixons ‘worked for us’ as they claimed to do, and acted on our request to move on to other clients we would likely have sold the property for a lot more. Often, email questions we asked about the process went unanswered and then, two days after we finally moved, we received a phone call from Dixons sales progressor asking when we were going to drop off the keys as the buyer was waiting to gain access. We had to explain that we had dropped off the keys and deeds on the day of completion. We were somewhat dismayed that she had called us without first checking with the other staff if we had brought them in. Because of their handling of our sale we feel like we were cheated out of tens of thousands of pounds. We certainly won’t ever use Dixons again and wouldn’t recommend anyone else do either.

Lizzie · 15 August 2023

★★★★★ 5/5

Trustpilot

Lucienne Nicholls

Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience

Russ · 31 July 2020

★★★★★ 1/5

Trustpilot

Poor

Not happy with the service provided by Dixons for our house sale. At the outset they told us that they were "working for us" and that "the highest offer isn't necessarily the best one to take". Yet, after receiving five good offers for our property, we were pushed to go with the highest one, from a client who it was obvious to us was a timewaster yet, when we suggested moving on to the next offer they told us we should give the client the opportunity to complete his paperwork. He later pulled out of the purchase and by then the other four people who had offered had either found something else or didn't reply to enquiries and because we were in a hurry to move as we had already committed to another purchase, we ended up having to sell to one of their recommended investors, at a loss of around £40,000. Staff often didn't respond to emails and trying to call them was very hit and miss. Definitely would not use Dixons ever again.

LindyLoo · 18 July 2023

★★★★★ 5/5

Google

I had my first viewing yesterday and was very impressed vwith how professional the Dixons team dealt with the viewing. Well done Megan L look forward to chatting with you all in the future.

Mike · 25 May 2024

★★★★★ 1/5

Trustpilot

Never reply even throng accept my offer

My offer is 140k, however they accept the offer for 138k. Never tell me they reject my offer . My solicitors and I send the email for Dixons . Never reply .

Lucy · 29 August 2025