Trusted Agent profile · Redbridge
★★★★★
267 reviews across 2 platforms
151 Cranbrook Road, Ilford, IG1 4TA, Redbridge, IG1 4TA
Payne & Co's office in Redbridge, at 151 Cranbrook Road, is rated 4.5 out of 5 across 267 reviews on two platforms, including 248 Google reviews rated 4.6.
Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
5/5
GoogleOutstanding letting agents! They were incredibly knowledgeable about the local market. Andreea provided helpful information regarding rental process. I would definitely use their services again!
Thank you for your excellent feedback! We're thrilled to hear that you found us outstanding and knowledgeable. Andreea will be delighted to hear your appreciation. We look forward to assisting you again in the future!
5/5
GoogleCouldn’t recommend more, the wealth of advice we received from the team, especially Jo, whilst looking for a suitable property to rent was second to none. We have already passed on details to friends that are looking to rent & another couple that are looking to buy, they will be in touch in the near future! Thanks for making the stressful experience of moving bearable!
5/5
GoogleProfessional and prompt service! Payne&Co Team was efficient and helpful every step of the way. Andreea always welcomed us with a smile.
Thank you for your kind words! We're thrilled to hear you received professional and prompt service from Andreea and the Payne & Co team. Your feedback is much appreciated!
5/5
GoogleColin MComus of Payne and Co looks after several rental properties for us in Ilford. We have excellent communication with him and every problem that arises is quickly resolved. Good service, recommended.
Many thanks for taking the time to leave such a positive review. It is pleasing to read that you have been impressed with the service provided to you by Colin. We are very grateful for your kind words and 5-star rating.
5/5
GoogleVery pleasant staff, worked diligently to achieve sale
Thank you for your kind words! We're thrilled to hear you had a great experience with our team.
5/5
GoogleReally helpful, Jo and the staff are all keen to help which has made my search looking for a property to rent a smooth experience. Thank you !
Thank you so much for your positive feedback! We're delighted to hear that Jo and our team have been helpful in making your property search a smooth experience. If you ever need further assistance, feel free to reach out. We appreciate your kind words!
5/5
GoogleGreat service, they helped us rent the perfect home, Jo was extremely helpful and professional answering all questions we had and meeting all expectations. 100% recommend to anyone
Thank you for your review! We're thrilled to have provided you with great service and helped you find the perfect home. Jo is an invaluable member of our team, and we're delighted to hear that she was extremely helpful and professional in assisting you.
5/5
GoogleGreat communication and knowledge throughout the process and the staff were very friendly and polite. Speedy responses and made it easy for us until completion, so happy to have used the right agent. A big thank you to the whole of the Payne & co. team.PositiveResponsiveness, Professionalism
Dear Adil Patel, Thank you for taking the time to post your review on Payne & Co. We look forward to working with you in the future. Thank you for the business. Kind regards
5/5
GoogleGreat advise from imran who advised me through the process and if i am to buy a property would like to deal with an agent like him
Thank you for your feedback! We're delighted to hear that Imran provided you with excellent guidance throughout the process.
3/5
TrustpilotMediocre, but to be fair that's better than a lot of agents in the area
Mediocre, but to be fair that's better than a lot of agents in the area Tried to buy property through them, After some back-and-forth offer was accepted but we didn't go through as the client showed they could not be trusted. Staff are decent salespeople, communicated well, certainly a step above the norm for what I've seen of estate agents locally. However I'd say there for lack of better word client management was quite poor. The seller passed on quite a lot of inaccurate information to us early on about their position, which Payne did not seem to take much effort to check it/gave far too generous benefit of the doubt to the point where ultimately we had to withdraw. It would make me a little cautious, about buying a property through them again as I know they're willing to work with clients who I really don't see as particularly aboveboard (I would need firm evidence what the client said was true).
1/5
GoogleI just had a phone call discussion and the female on the other side of the line was so uncooperative and rude.
We're sorry to hear about your experience. This doesn't align with our commitment to excellent customer service. We would appreciate the opportunity to investigate further and address any concerns. Please feel free to share more details and contact us directly.
5/5
GoogleOn of the best estate agents in ilford!! Professional service, with years of experience in ilford
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Your feedback is greatly appreciated!
5/5
GoogleSo helpful when trying to find a property, kept me updated at every turn. Thank you Jo for helping me find a dream home.
Thank you for your review! We're thrilled to have been able to assist you in finding your dream home. It was a pleasure working with you, and we're glad to hear that Jo's help and updates made the process smoother for you.
5/5
GoogleVery helpful and prompt responses. Andreea B. was really nice and she answered all my questions straight away. Really good agents and services
Thank you for your kind words! We're delighted to hear that you found our services helpful, and Andreea. was able to assist you promptly. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help!
1/5
GoogleThey gus are lying to their clients We called them hundred time for last one week but they gave us different axcuses They promised us for the property and after then they don't care Now i am homeless and don't have time to find another property😢😢💔💔NegativeResponsiveness
Dear, Madi Zaidi as a company we take our reviews very seriously. Unfortunately, we cannot find a record of your name or any dealings with you. We pride on our high customer service to all our clients old and new especially through this difficult global pandemic. Please could you contact us on 020 8554 6233 or lettings@payneandco.co.uk so we can clarify your review without delay. Regards
5/5
GooglePleased with the service provided by Andreea.She kept us informed regarding the rental process.We recommend Payne & Co for their professionalism!
Thank you for your positive review! We're glad to hear that Andreea provided you with excellent service and kept you informed throughout the rental process. Your recommendation is much appreciated.
5/5
GoogleThe service provided by Ken and Mark and the rest of the team has been exemplary to say the least. Professional, helpful and above all honest. Strongly recommend this estate agent to anyone considering selling their property within the area.
Dear Kim, Thank you for your review and kind words. Thank you for the recommendation and we wish you all the best in the future. Kind regards Payne & Co.
5/5
GoogleAndreea from Payne and Co is an outstanding real estate agent! Professional, knowledgeable, and great to work with. Highly recommended!
Thank you for your kind words! We appreciate your recommendation and are thrilled to hear that Andreea from Payne & Co exceeded your expectations.
2/5
TrustpilotMoving into our rental property via…
Moving into our rental property via Payne and Co went very smoothly as did the duration of our tenancy. We were burgled earlier this year and Payne and Co hired a contractor to fit restrictions on our windows. Unfortunately, now that we are moving, this letting agent has become an absolute nightmare. The agent is refusing to give a reference to allow us to move into a new property (through a different letting agent) and are delaying the whole process. We have been excellent tenants with timely payments and our home is in a better condition than when we moved in!! Furthermore, the two agents responsible for giving our reference are refusing to talk to us or call us back and so we are left to talk to a regular agent who is clearly out of his depth. Astonishingly unprofessional service!
5/5
GoogleGreat service from Colin McComas and the team-very friendly, easily approachable and helpful 👍😊 - recommended 🌟🌟🌟🌟🌟 …
Thank you for taking the time to leave a wonderful 5-star review for Colin in our Lettings Team at Payne & Co.! We are thrilled to know that he delivered a great service to you.
5/5
TrustpilotWould recommend Colin very professional.
5/5
GoogleOutstanding! As first time-buyers we bought our property through Payne and Co (Ilford), and they are absouletly fantastic!! They are extremly proffessional and ensured that the transaction ran quicky and smoothly. They are very understanding (being our first very own place we just wanted everything to happen quickly), and know what they are talking about. They replied to our every email/phone call promptly. We couldn't be happier. We highly recommend Payne and Co. Special Thanks to : Tom and Humza. Zenab & Rafaqat
5/5
GoogleCouldn't have made this move without Payne and Co! I did consider using an online company initially but Payne and Co came recommended and I am so pleased I did choose to go with them. I was selling mine and my parents houses and buying one house between us. It was all of a bit of a timing nightmare with a race against time to make sure I didn't lose the house I was buying. When one buyer pulled out Payne and Co got the sale back together and just when we expected to exchange on the other house something happened to the chain which could have destroyed everything, but Mark from Payne and Co was there to handle all of it - calling every single solicitor and client in the chain daily (2 or 3 times per day!) until the sales were complete. He certainly kept me sane through the whole process - without him there I'm sure I would have given up on buying my dream home. Everyone at Payne and Co were fantastic and I thoroughly recommend them.
5/5
GoogleWe arranged to viewa property and Andreea showed us around, who was very helpful
Thank you for your review! We're glad to hear that Andreea was helpful during your property viewing. If you have any further questions or need assistance, please feel free to reach out.
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