Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCompletion on my dream property in under 2 months
Speechless. Truly lost for words, after searching for property’s in barkingside for months with no luck, I found my dream property before it was even on rightmove thanks to Hasan he worked really close with myself to understand exactly what I needed and gave me a call as soon as he heard about the property coming onto the market. We viewed the same day however was spectacle as the property was going through there new modern auction, however immediately Zak& Hasan felt me at ease and explained the procedure. I was confident enough to put a large deposit before completion and now in under 2 months have completed. Hasan was very helpful throughout I am convinced I still wouldn’t have found a property if it wasn’t for him. Now I have begun moving in the property and I would highly recommend Douglas Allen Barkingside. Genuine estate agents
Aadil · 4 June 2019
Agent replied · 22 November 2024
Dear Aadil,Thank you for writing your 5 Star review of our Barkingside and buying a property through our 'Secure Sales System'. I'm delighted to hear how beneficial the process was for you buy securely and speedily and how much help Hasan has been to you.On behalf of the team I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 4/5
TrustpilotThis is a tricky one because there have…
This is a tricky one because there have been things about Douglas Allen that I have not liked. i wont go into detail because I want to make this all about Andy at Woodford Green branch. Andy restores my faith in Douglas Allen. I feel like he gets what I am looking for and doesnt waste my time with properties he doesnt genuinely think are worth a look. He is looking out for me and is friendly but very professional at the same time. Plus, he has a great phone manner. He has always come through with appointments when promised and not left me hanging on wondering what is going on. Thanks Andy You are 5* but I would give Doug Allen 2* if you were not there so I am going with 4* overall.
Clare · 4 June 2019
Agent replied · 22 November 2024
Dear Clare,Thank you for taking the time to write your review and positive comments regarding Andy at our Woodford Green office. He really is a star and totally professional too.On behalf of Andy and the whole team I would like to wish you much happiness in your new home.*With regards to your other comments please feel free to email me any more information to head.office@douglasallen.co.ukKind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotWaqas Michelle and Michael Chadwell Heath
I called Douglas Allen Chadwell Heath to enquire about a property I wanted to view, I also telephoned many other agents and I would like to thank Waqas for really taking the time to understand my requirements, also suggesting other properties for me to view. He really stood out from all the other agents, a real credit to the company he explained the process and recommended I see Faisal Noor about my mortgage and get my solicitors ready. I was made to feel welcome by the rest of the team Michelle and Michael now they added me to the home finder service. Thank You
Review123 · 12 May 2019
Agent replied · 22 November 2024
Thank you for posting your 5 Star review regarding Chadwell Heath and the help you received from all the team there; especially Waqas and Faisal for not only helping to find you your new home but also arranging your mortgage and conveyancers too!Michelle and her team are true 'property professionals' who are passionate about customer service. I am very glad you have experienced this for yourself.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleWonderful service , stress free and no hassle . Hasan and Lisa were great ! Hasan did Sunday viewings for us frequently and also mentioned that Lisa the mortgage broker could save us money . Incredibly, Lisa saved us £150 a month for 20 years straight . A deal my previous broker would never have got . I would highly recommend speaking to Douglas Allen Hasan for your property search and also the mortgage broker Lisa.
Caterina · 24 October 2020
Agent replied · 23 October 2024
Hello, Thank you for your kind review - we will pass this on to the team! Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotCompletion on bungalow
I have just completed on a bungalow and Chelsea Baldwin our sales progressor has been an absolute rock.She rings when she says she will and emails when she says she will. I was never left waiting at any time for a response to anything. I cant thank her enough and would not have got through the process without her help and knowledge. I would recommend her services to anyone .Thank you Chelsea and thank you Douglas Allen
Mandy · 14 July 2020
Agent replied · 22 November 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
GoogleWould highly recommend Rumel Miah from the Woodford branch, has been professional and efficient with listing and selling my home and enabling me to upsize to my dream home. Thank you!
Hamida · 18 November 2024
Agent replied · 23 November 2024
Hello Hamida,
Thank you for your review! We're glad to hear that Rumel from our Woodford branch provided such professional and efficient service in listing and selling your home. It's fantastic to know we could assist you in finding the right home for you.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotTanya Keene sales progressor, both professional and organised, thank you.
Tanya Keene, from Douglas Allen, sales progressor, is a very professional and proactive person who helped me with the sale of my mum's house sale. From the start she was in touch with me, updating me with the progress of the sale and also giving me good advice about things I needed to know, in order to manage the sale efficiently. As I hadn't sold a property before, it's good to know that there are nice people like Tanya, who give good honest advice to you with efficiency and professionalism. It can be a stressful job to do, when stepping in unknown territory, however Tanya made this seem like a smooth transition until the contract s were exchanged also supporting me even after this was done. I feel more people like her are needed in this world. Thank you to Tanya for all her help and advice
Shazia · 5 April 2019
Agent replied · 22 November 2024
Dear Shazia,Thank you for taking the time and trouble to post this 5 Star review concerning Tanya, one of team of Sales Progressors. Many agents don't go to the trouble of employing Sales Progressors but, as you have witnessed yourself, we feel they are essential in offering a premium service when the natural events of moving home can be stressful.Tanya will be chuffed with your recognition but more so that she was able to help so much with the sale of your mother's home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotViewing for a property we loved
I have been looking to move to barkingside for a while now and had done a few viewings with other agents that was very basic, after calling into the barkingside branch regarding a property of interest I came across Hasan and instantly felt the warm welcome from the way he answered the phone and the passion he spoke with. However the main reason for this review was that, during weekdays myself and the Mrs work late however Douglas Allen’s Hasan catered to our needs and done a one of viewing for us at out of work hours . Even though the property was not right for us I would highly recommend Hasan and douglas Allen,as he never made us feel unwanted and took the time to listen to us!
Imran · 3 April 2019
Agent replied · 22 November 2024
Dear Imran, Listening and understanding what our customers really want and need makes the difference as you quite rightly say, many clients have busy lives and work during similar hours to us, so where possible and to really want to help we will go the extra mile in finding the right clients their dream home. I am sure Hasan will continue to assist you and we look forward to helping you more in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotStephen's team at Woodford Green are the top agents in the area.
We completed our sale in late March 2019 at 490k. We first marketed the property in August 2018, this time period was probably the most turbulent in the property market for 10 years. We trusted Stephen's 500k valuation on our property, even though other agents in August 2018 gave us a value range of 425k-450k. Khaleesha was excellent at selling our property to potential buyers. Kieth was invaluable by ensuring our chain kept moving forward. I would not hesitate in recommending Stephen and his team if you are thinking of selling in the Woodford area.
Timothy · 1 April 2019
Agent replied · 22 November 2024
Dear Mr Wilson,Thank you very much indeed for your 5 Star review and endorsement of our Woodford Green office with regards of the result achieved when selling your home.Steve and his team have an enviable history of achieving great results in the Woodford area over many, many years and I am very glad that your faith in their ability proved beneficial.On behalf of the team, thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotQuality service!!
Just completed my first property purchase through Douglas Allen and couldn't have had a more professional and tailored service from the start to finish. My experience was with the Chadwell heath branch with a member of there team Waqas he was very helpful and helped me in everyway to work around my personal busy schedule to ensure this property can be viewed which allowed me to make the right choice and purchase, also helped me reach my completion target time frame as requested. Once again highly recommended company and team.Thank you Nickesh Gadhvi
Nickesh · 1 April 2019
Agent replied · 22 November 2024
Dear Nickesh, We fully appreciate as a company that many people have busy schedules and I can see that Waqas really took this into account, our tailored and professional service is what we pride ourselves for as a company, offering the Premium Service you would expect. I will pass on your thoughts to Waqas and the team. Your highly recommended comment is gratefully received and we look forward to helping you again at sometime in the future.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotRay and Janine from Douglas Allen were…
Ray and Janine from Douglas Allen were invaluable in helping get our house purchase over the line, with regular communication that never felt like it was too pushy or demanding. Ray was extremely proactive, going above and beyond to help push along our own sale by staying in contact with our own solicitors and freeholder. This was despite the fact that Ray was only meant to be responsible for the house we were buying (not selling)! Overall we would highly recommend Douglas Allen, and Ray and Janine in particular, for ensuring our house move went as smoothly as possible, thanks a lot!Robin and Tash
Robin · 20 March 2019
Agent replied · 22 November 2024
Dear Mr Jackson,Many thanks for your 5 Star review and feedback on our Wanstead branch and particularly of the help given to you by Ray and Janine.I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotMy gratitude to the Walthamstow Douglas Allen Team
I have been dealing with the Walthamstow DA branch now for some months and have found their service excellent. They have been dealing with the sale of my deceased brother's house as part of his estate and from the start the team have been considerate and attentive.The house was in a very bad state when the team were initially approached and they have throughout given good advice and guidance regarding the sale. The condition was so bad at the commencement that it was causing me significant embarrassment but Maria, in particular, was able to allay my concerns and she was very honest and practical when advising me on the sale.My main contacts have been Maria and Ben but I have also spoken to a number of other members of the team and all have been positive and helpful. Team members have always been available when I have needed contact and they have also removed the burden from me with regard to arranging access to the property for viewers and other interested parties.Many thanks to Maria, Ben and the rest of the team.
G · 5 March 2019
Agent replied · 22 November 2024
Dear G Oven,Thank you for taking the time to post your 5 star review regarding the service that you have received from the Walthamstow team. Maria who is the manager and ben both take great pride in giving a Premium service to her clients.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotDouglas Allen Woodford Green
I bought my first new property with through Douglas Allen in Woodford Green. I was looked after by Khaleesha Said-Loveday and her colleagues. The whole process went very smoothly and efficiently. From arranging multiple viewings and not at all being pushy they were polite and friendly and kept me informed throughout the process. The solicitors (JSLaw) who were recommended by Douglas Allen were very efficient. The sale was not so straightforward in that it also required a lease extension. However, JSLaw worked hard to keep the process under 10 weeks (inc xmas). This was in contrast to another local Solicitors with whom another property deal fell through but they still charged me £800! The whole team, but especially Khaleesha were a pleasure to deal with. Thank you all so much! Jay Patel
Jay · 2 March 2019
Agent replied · 22 November 2024
Dear Mr Patel,Thank you very much for taking the time to post your comments and 5 Star review relating to purchasing through our Woodford Green office. Khaleesha is a star and I'm glad that you found her so helpful too as you did with our recommended conveyancers JS Law.On behalf of everyone here I wish you much happiness in your new home.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotGreat Service via Walthamstow Office
We sold our house via the Walthamstow office care of Maria Ticehurst, Ben and team. We can thoroughly recommend them. The service was excellent and they kept us well informed of all developments, viewings and offers. Offers: Plural offers! We had many to choose from and with Maria’s expertise and experience in handing all parties we were able to get a fantastic price. In this respect she really comes into her own. We were thrilled!Ben did the majority of the viewings and was enthusiastic, knowledgeable and professional. He demonstrated great care showcasing our home in its best light and listened patiently to our endless facts about the renovations we’d completed, whilst effortlessly incorporating all the info into his tours. He also swiftly disseminated any new info to the other sales staff. Fantastic!
Ms · 19 February 2019
Agent replied · 22 November 2024
Dear Ms AB,thank you for posting your 5 Star review regarding Maria and Ben in the Walthamstow office. It is great to hear that you got a fantastic price for your home.Ben takes great pride in his role within the ranch and likes nothing more than helping clients move forwards on their life's journey.I hope the sale all proceeds smoothly for you.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
TrustpilotAmazing estate agent!
This is an amazing estate agent with fantastic professional knowledgeable staff. I can not express how impressed I am with the service I have received from this place. My house was for sale with 4 agents and Douglas Allen was the one that got me the sale at the price I wanted. They have a feedback system where I can see online who is booked in for viewings and feedback I receive which is fantastic. They always notified me on everything that was happening and were such a pleasure to speak to. Thanks Gizem for everything and thanks to Les for all of your amazing advice. I will always recommend Douglas Allen to everyone! You are truely above and beyond your competitors out there! Well done!
Natalie · 19 February 2019
Agent replied · 22 November 2024
Dear Natalie, Your feedback is much appreciated, as you confirmed it is being knowledgeable and professional that makes the difference, We always strive to achieve the owner the best possible price keeping them fully updated by phone and with our on line My Account which I can see really worked for you.Thank you for your kind recommendations and I hope you really enjoy your new homeKind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotI have just completed on the sale of my…
I have just completed on the sale of my flat. I used an online agent first and what a mistake that was as they lost my keys and couldn’t get me an offer. It took Steve and his team at Woodford less than a week to find me a buyer for a great price. I don’t live there so they even helped clear the property before exchange and I’m so happy I asked them to take over the sale of my flat.
Rod · 6 February 2019
Agent replied · 22 November 2024
Dear Rod,Thank you for your 5 Star review of selling your home through our Woodford Green office but just as importantly for pointing out to other Sellers who may be thinking of choosing an online agent instead to think again based on your first hand experiences.There's no substitute for skill and experience and I must say that Steve and his team have these in abundance.On behalf of the whole team, thank you very much for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotSuperb estate agents
We instructed Douglas Allen to sell our home in Woodford Green. Stephen Ford stood out straight away as an honest professional who really wanted the best for us. We had an open house and Khaleesha was amazing dealing with all the viewings and we were very happy when we received a fantastic offer. Even though we had sold we felt valued right up until we moved with regular contact through the legal process. I know the market has been difficult but with Douglas Allen it really was plain sailing.
Mrs · 6 February 2019
Agent replied · 22 November 2024
Dear Mrs C,Thank you for your 5 Star review of selling your home through our Woodford Green office. We take great pride in providing a service that 'Outpassions' others and I am glad that Steve and his team demonstrated this so well to you.On behalf of everyone here at Douglas Allen, thank you for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotBest agent in Woodford
I can't recommend Steve and his team in Woodford Green enough!Thanks to them we achieved the best price possible for our propety,great online tools to follow progress and Khaleesha was also always available for an update! She is great to work with, always kept me updated on the latest with buyers and offers and went above and beyond! I don't think we could have sold as quickly and effortlessly and at a great price in the current difficult market.Really great estate agent and they really work for their fee.Steve is very knowledgeable about the area and a joy to work with him!
HG · 21 January 2019
Agent replied · 22 November 2024
Dear HG,Thank you very much indeed for your 5 Star review and kind words regarding the successful sale of your home through our Woodford Green office. Both Steve and Khaleesha will be delighted they were able to help you so much.We never fail to realise that as a Seller you have much choice in which agent to use which is why we work so hard to uphold the reputation we have built locally over many years. This hard work plus all the other benefits unique to DA help us achieve the results you mention.On behalf of the whole team, thank you very much for your custom.Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotHighly recommended, stress free experience!!!
I would like to thank Douglas Allen Woodford Green, specifically Khaleesha and Keith that were in direct contact with me (also Steve and Richard working hard behind the seen). Khaleesha was very friendly and patient, very polite. Keith straight to the point, great in chasing other parties to get things moving! I am a first-time buyer, so this was quite daunting experience. They were both very professional and worked really hard in explaining everything and reassured me in those hesitating moments. I really appreciate their hard work in getting me moved in really fast. I have managed to get the property I really wanted thanks to Khaleesha's negotiating skills and dedication and got to move in within 2.5 months thanks to Keith's persistency. I can honestly say, they have made this purchase really easy. Highly recommend, stress free experience!!!
Petra · 21 January 2019
Agent replied · 22 November 2024
Dear Petra,Thank you so much for taking the time and trouble to post this 5 Star review it will mean a lot to the whole Woodford Green team!I am glad to hear how instrumental we were in finding your dream home and wish you many years of happiness there.Kind regards,Jon Holden - Managing Director
★★★★★ 1/5
TrustpilotI used Douglas Allen to sell my…
I used Douglas Allen to sell my property and the Woodford Green branch were very good especially Khaleesha Said-Loveday she worked very hard on my sale especially because the buyers just messed around. My problem was with the solicitor that they recommended, DA said that if i used the solicitor they recommended it would save time !! Don’t be fooled by this. The solicitors were the most incompetent solicitors i have ever come across, i had four different solicitors in the same company and still they could not get anything right! Eventually they told me that they wouldn’t proceed with the sale and I should find another solicitors so i went to the ones i had used before and the sale went through as smooth as anything. When I complained to Douglas Allen they were not interested. So if i were you i would ignore the sales pitch that they give you about their pool of solicitors being quicker ( they get paid from them ) and find a solicitor for yourself it will be much better and probably cheaper and quicker
Terry · 17 January 2019
Agent replied · 22 November 2024
Dear Mr MurphyThank you for your feedback. We are sorry to hear that you remain dissatisfied following the formal response provided to you. We take all customer feedback seriously and we were genuinely disappointed to learn that the experience you had with one of the legal representatives recommended from a panel of firms did not meet the standard of service expected. We understand that you received a response and a gesture of goodwill from the firm involved.We carefully consider which third parties we recommend to our customers and only make recommendations based upon consistently high levels of communication and service. Please rest assured that any concerns received in relation to the panel of legal representatives are recorded and their performance is monitored. The firm in question is no longer included in our recommended panel of legal representatives. On a positive note, we thank you for your kind comments regarding the service you received from our Woodford Green branch, in particular Khaleesha Said-Loveday who will be delighted to read them.Thank you.Douglas Allen
★★★★★ 5/5
TrustpilotThe A Team!…
Our general experience with douglas allen from start to finish has been unbelievable.The staff attitude towards the sale was second to none! we felt comfortable with their knowledge and experience throughout. In particular Zik Ikeh sold our property with ease it seemed! We were amazed by the amount of potential buyers at our door. We thank Andy and his team of super sellers for their enthusiasm and professionalism for the sale of our property, and would most certainly use them again and definitely keep them in mind for selling and buying with friends and family.WELL DONE TEAM KEEP UP THE MAGNIFICENT WORK!!!
John · 21 December 2018
Agent replied · 22 November 2024
Dear Mr Gough,Many thanks for your 5 Star review and feedback regarding selling your home through our Loughton office. We never fail to forget there are many agents vying for business which means we truly set out to be better than others through the service we offer and I am glad you have been the beneficiary of this. Zik and Andy will be particularly delighted with your recognition.On behalf of the Loughton team I would like to thank you very much for your custom.Kind regards,Jon Holden - Managing Director
★★★★★ 5/5
GoogleThivi showed me and my family several properties last month and was extremely helpful in guiding my parents through the entire buying process, as we are first-time buyers. He was knowledgeable, patient, and always willing to answer our questions. I would highly recommend seeking advice from him if you’re looking to buy a property.
Pratham · 15 June 2026
★★★★★ 5/5
TrustpilotBrilliant service from start to finish.
We put our house on the market on the 11th September, by the 25th we had sold it and we are completing on the 14th December so we did the whole thing in 14 weeks!!I cannot fault the service we were given , we were always kept up to date regarding viewings and offers, and post sale our sales progressor was brilliant at liaising with all sides involved in the sale and out purchase.Big thank you to Maria at the Hoe Street Branch, and Andrew for making what is always a stressful experience a little less painful, your hard work is really appreciated. Would defiantly recommend Douglas Allen to family and friends.
E17 · 10 December 2018
Agent replied · 22 November 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotOutstanding
Outstanding, Thank YouWhile out viewing properties with Chadwell Heath office I met Michal Aloto at the open house, he discussed my situation and I had just put my property on the market with an online agent. After a couple of months I accepted an offer and when Michael was discussing new properties for me to buy said he thought the offer was low, he felt that he had buyers ready who could view my house and as it’s no sale no fee I agreed for him to come round. The first open house was a success and I got the offer £15,000 more. I had more viewers in one day than I’d had for past two months. This brilliant service didn’t stop, every time I’ve called the office the staff are all very helpful, Michelle took time to explain and help me understand what happens next. Thank you Michael and Michelle I would highly recommend.
ZUBEDA · 30 November 2018
Agent replied · 22 November 2024
Dear Zubeda, Thank you for taking the time to add your thoughts on the Chadwell Heath office's Michael and Michelle. It is having the local knowledge and experience that will ensure that you get the best possible price for your property linked with having a motivated and dedicated sales force who really want to help. I can see that this really has worked for you. As we say to many clients it's not the fee you pay that matters its the amount you get at the end that really counts and I can see from your comments you are thousands of pounds better off. I look forward to this moving through quickly for you and wish you all the best for the futureKind regardsPaul Ingleton - Associate Operations Director
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