Trusted Agent profile · Redbridge

Douglas Allen Woodford Green reviews in Redbridge

4.7

★★★★★ Excellent

1,960 reviews across 2 platforms

384 High Road, Woodford Green, IG8 0XQ, Redbridge, IG8 0XQ

Part of Douglas Allen, see every office.

Douglas Allen's office in Redbridge, at 384 High Road, is rated 4.7 out of 5 across 1,960 reviews on two platforms, including 201 Google reviews rated 4.9.

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4.9 / 5

201

Reviews on Google

This office

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1,759

Reviews on Trustpilot

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Reviews

Every review we hold for the Redbridge office, from every platform, shown as written. First names only.

5/5

Trustpilot

Best agent in Woodford

I can't recommend Steve and his team in Woodford Green enough!Thanks to them we achieved the best price possible for our propety,great online tools to follow progress and Khaleesha was also always available for an update! She is great to work with, always kept me updated on the latest with buyers and offers and went above and beyond! I don't think we could have sold as quickly and effortlessly and at a great price in the current difficult market.Really great estate agent and they really work for their fee.Steve is very knowledgeable about the area and a joy to work with him!

HG · 21 January 2019

Agent replied · 22 November 2024

Dear HG,Thank you very much indeed for your 5 Star review and kind words regarding the successful sale of your home through our Woodford Green office. Both Steve and Khaleesha will be delighted they were able to help you so much.We never fail to realise that as a Seller you have much choice in which agent to use which is why we work so hard to uphold the reputation we have built locally over many years. This hard work plus all the other benefits unique to DA help us achieve the results you mention.On behalf of the whole team, thank you very much for your custom.Regards,Jon Holden - Managing Director

5/5

Trustpilot

Highly recommended, stress free experience!!!

I would like to thank Douglas Allen Woodford Green, specifically Khaleesha and Keith that were in direct contact with me (also Steve and Richard working hard behind the seen). Khaleesha was very friendly and patient, very polite. Keith straight to the point, great in chasing other parties to get things moving! I am a first-time buyer, so this was quite daunting experience. They were both very professional and worked really hard in explaining everything and reassured me in those hesitating moments. I really appreciate their hard work in getting me moved in really fast. I have managed to get the property I really wanted thanks to Khaleesha's negotiating skills and dedication and got to move in within 2.5 months thanks to Keith's persistency. I can honestly say, they have made this purchase really easy. Highly recommend, stress free experience!!!

Petra · 21 January 2019

Agent replied · 22 November 2024

Dear Petra,Thank you so much for taking the time and trouble to post this 5 Star review it will mean a lot to the whole Woodford Green team!I am glad to hear how instrumental we were in finding your dream home and wish you many years of happiness there.Kind regards,Jon Holden - Managing Director

1/5

Trustpilot

I used Douglas Allen to sell my…

I used Douglas Allen to sell my property and the Woodford Green branch were very good especially Khaleesha Said-Loveday she worked very hard on my sale especially because the buyers just messed around. My problem was with the solicitor that they recommended, DA said that if i used the solicitor they recommended it would save time !! Don’t be fooled by this. The solicitors were the most incompetent solicitors i have ever come across, i had four different solicitors in the same company and still they could not get anything right! Eventually they told me that they wouldn’t proceed with the sale and I should find another solicitors so i went to the ones i had used before and the sale went through as smooth as anything. When I complained to Douglas Allen they were not interested. So if i were you i would ignore the sales pitch that they give you about their pool of solicitors being quicker ( they get paid from them ) and find a solicitor for yourself it will be much better and probably cheaper and quicker

Terry · 17 January 2019

Agent replied · 22 November 2024

Dear Mr MurphyThank you for your feedback. We are sorry to hear that you remain dissatisfied following the formal response provided to you. We take all customer feedback seriously and we were genuinely disappointed to learn that the experience you had with one of the legal representatives recommended from a panel of firms did not meet the standard of service expected. We understand that you received a response and a gesture of goodwill from the firm involved.We carefully consider which third parties we recommend to our customers and only make recommendations based upon consistently high levels of communication and service. Please rest assured that any concerns received in relation to the panel of legal representatives are recorded and their performance is monitored. The firm in question is no longer included in our recommended panel of legal representatives. On a positive note, we thank you for your kind comments regarding the service you received from our Woodford Green branch, in particular Khaleesha Said-Loveday who will be delighted to read them.Thank you.Douglas Allen

5/5

Trustpilot

The A Team!…

Our general experience with douglas allen from start to finish has been unbelievable.The staff attitude towards the sale was second to none! we felt comfortable with their knowledge and experience throughout. In particular Zik Ikeh sold our property with ease it seemed! We were amazed by the amount of potential buyers at our door. We thank Andy and his team of super sellers for their enthusiasm and professionalism for the sale of our property, and would most certainly use them again and definitely keep them in mind for selling and buying with friends and family.WELL DONE TEAM KEEP UP THE MAGNIFICENT WORK!!!

John · 21 December 2018

Agent replied · 22 November 2024

Dear Mr Gough,Many thanks for your 5 Star review and feedback regarding selling your home through our Loughton office. We never fail to forget there are many agents vying for business which means we truly set out to be better than others through the service we offer and I am glad you have been the beneficiary of this. Zik and Andy will be particularly delighted with your recognition.On behalf of the Loughton team I would like to thank you very much for your custom.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Brilliant service from start to finish.

We put our house on the market on the 11th September, by the 25th we had sold it and we are completing on the 14th December so we did the whole thing in 14 weeks!!I cannot fault the service we were given , we were always kept up to date regarding viewings and offers, and post sale our sales progressor was brilliant at liaising with all sides involved in the sale and out purchase.Big thank you to Maria at the Hoe Street Branch, and Andrew for making what is always a stressful experience a little less painful, your hard work is really appreciated. Would defiantly recommend Douglas Allen to family and friends.

E17 · 10 December 2018

Agent replied · 22 November 2024

Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen

5/5

Trustpilot

We had the pleasure of dealing with Chelsey…

We had the pleasure of dealing with Chelsey Baldwin from Douglas Allen for our first house purchase. In the midst of a global pandemic, and a couple of hiccups along the way, Chelsey was absolutely fantastic in dealing with whatever was needed. Chelsey was available for communication throughout the entire process, which honestly was invaluable. Not only is Chelsey a true professional but she does it with personality, humour and kindness. Would highly recommend.Jack & Alex x

Jack · 14 April 2020

Agent replied · 22 November 2024

Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen

5/5

Trustpilot

Outstanding

Outstanding, Thank YouWhile out viewing properties with Chadwell Heath office I met Michal Aloto at the open house, he discussed my situation and I had just put my property on the market with an online agent. After a couple of months I accepted an offer and when Michael was discussing new properties for me to buy said he thought the offer was low, he felt that he had buyers ready who could view my house and as it’s no sale no fee I agreed for him to come round. The first open house was a success and I got the offer £15,000 more. I had more viewers in one day than I’d had for past two months. This brilliant service didn’t stop, every time I’ve called the office the staff are all very helpful, Michelle took time to explain and help me understand what happens next. Thank you Michael and Michelle I would highly recommend.

ZUBEDA · 30 November 2018

Agent replied · 22 November 2024

Dear Zubeda, Thank you for taking the time to add your thoughts on the Chadwell Heath office's Michael and Michelle. It is having the local knowledge and experience that will ensure that you get the best possible price for your property linked with having a motivated and dedicated sales force who really want to help. I can see that this really has worked for you. As we say to many clients it's not the fee you pay that matters its the amount you get at the end that really counts and I can see from your comments you are thousands of pounds better off. I look forward to this moving through quickly for you and wish you all the best for the futureKind regardsPaul Ingleton - Associate Operations Director

5/5

Google

I cannot thank Sheryce enough for her dedication to the sale of my new flat .Everything happened in just 2 days , Sheryce has gone above and beyond , significantly , to ensure a speedy viewing , arranging a professional mortgage broker and a good solicitor . I highly recommend Douglas Allen to each and every home buyers those who are looking to buy there new dream home .

Amit · 10 January 2022

Agent replied · 9 January 2025

Hello Thank you for taking the time to leave a review. Many thanks, Douglas Allen

5/5

Trustpilot

Chadwell Heath branch.

Excellent team effort so individual people all deserve a mention.Chadwell Heath branch manager Les secured our business by offering valuation etc on his route home after the shop had closed when other agents would not make themselves available for a further 2, 3 days. He clearly explained the process to us and inspired confidence in his teams ability to successfully market our home.Gizem handled the open house viewings with tact and diplomacy.Michelle, Michael and Charlotte were always on hand and extremely helpful when issues occurred with our buyers.Once we accepted our purchasers offer our file was moved to Andrew Bilby, sales progressor based at East Ham branch. We cannot thank Andrew enough for his conscientious and effective approach when dealing with some difficult issues. Our ongoing purchase was through an on line agent and the experience was awful but could have been a whole lot worse. Thankfully Andrew recognised the issues created by this on line agent and took it upon himself to take control of the whole chain and has worked tirelessly to ensure all parties were communicating with one another, even contacting the builders for people at the top end of the chain to keep things fluid.We have been copied into each and every email sent to keep us abreast of developments and telephones calls without prompt, have been received in order to update too, even if there have been no significant developments.Having lived in the address we have just vacated for over 27 years this has been a stressful time, but the staff at Douglas Allen have been excellent and made this process so much easier to deal with and we cannot thank them enough.I would highly recommend Douglas Allen estate agents.Thank you.

Craig · 24 September 2018

Agent replied · 22 November 2024

Dear Craig, Your feedback on the Chadwell Heath office and the full team is gratefully appreciated, unfortunately many clients believe that all agents are the same, I am pleased that you have realised that by offering a Premium Service we are totally different. We are always on hand and have well experienced and dedicated staff that are more than happy to go the extra mile to help. We always help to manage the chain once a sale is agreed as we are aware that many agents do not progress sales to ensure their client moves on with their lives. I will pass you thanks onto the Chadwell Heath office.Remember we are always here to help you or anyone else you know moving forward.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Google

Signed up with Douglas Allen because of prior great experience with Ann-Marie Avila, who has proven to be one of the best, most capable, helpful, and honest people I’ve met in an industry notorious for very variable service standards. After over 18 months of PurpleBricks being unable to take a sale to fruition despite offers, Ann-Marie and Douglas Allen brought in multiple motivated buyers and took the property to offer within 6 weeks. Ann-Marie and colleagues, on behalf of Douglas Allen, have been effective and clear in their communication, have looked after both buyer and seller with a very friendly, professional & personalised approach, and made the process much less painful than PurpleBricks from start to finish. I’d highly recommend Douglas Allen, specifically the Woodford branch, and would happily trust them to market my properties in the future.

Rich · 16 October 2024

Agent replied · 23 October 2024

Good Morning, Thank you for taking the time to leave such a detailed review. We're thrilled that our team in Woodford Green were able to help you get everything sorted with your sale. We're always here to help you move forward on your property journey. Best wishes, Douglas Allen Woodford Green Estate Agents

5/5

Trustpilot

Amazing service from Douglas Allen in…

Amazing service from Douglas Allen in Chingford!!!BIG thank you to JESSICA and her team! Jessica is awesome.....from the moment I met her, I knew she would be the one to sell my house! I'd previously been signed up with another agent and was getting nowhere! Jess would call me every week to see how I was getting on and we both agreed that when I came to the end of the 3 month contract I would sign up with them! She also put me in contact with their branch in Maidstone where I was planning to move to and consequently bought my house with.....within a few weeks of douglas allen marketing my house, I'd had an offer which followed though to the end and I'm now in my new home!!! Jess knows her 'stuff' she's animated,engaging, funny and just a great person! I would be recommend her to anyone! Big shout out also to Kaitlin and Natasha(sales negotiater) who also made the process easier with her updates! Keep up the good work, thank you all!!!

Abby · 27 August 2018

Agent replied · 22 November 2024

Dear Abby,Thank you for posting your 5 star review regarding Jessica, Kaitlin and Natasha from our Chingford office. Selling your home is just part of what we do, the most important part is helping you find your next home and it seems that Jessica has helped you do this through our network of branches.I hope you will be happy in your new home.Thanks againRob WadeAssociate Operations Director

5/5

Trustpilot

I would like to thank Maria and her…

I would like to thank Maria and her wonderful team for helping us sell our house .Maria is a wonderful lady she goes above and beyond to help in every way she can she is so professional and excellent at what she does . And Ben who done the open house viewings what a great guy and also very professional. great feed back from him keeping us updated at all Times with the house viewings can't do enough for you. And Laura what a wonderful person she dealt with all my paper work.I would like to say a big thankyou to the whole team through this whole process and it has been stress free. And I would recommend douglas Allen to anyone buying or selling a house. And Maria and d her team are the best I will miss them all x

Joanne · 15 August 2018

Agent replied · 22 November 2024

Dear Joanne,Thank your taking the time to post your 5 Star review regarding Maria, Ben and Laura at the Walthamstow office. Selling a home is a team effort and it seems that you were close to all of them as they helped you with your move.It was great to see that you were kept in contact with throughout the process , giving a Premium service is key to us as a company .I hope you will be happy in your new homeThanks againRob WadeAssociate Operations Director

5/5

Trustpilot

Excellent service

Chloe and Abbie have been excellent in guiding us through the letting of mum's house. From the start Chloe was so professional we cancelled other agents and went with DAS. She sold the company really well, and answered every question we had thoroughly. Abbie took over for the viewing and letting phase and also kept us up to date with all that was going on. The ouse has now been let and we can keep ourselves up to date using the online system, which is good for us as we live in France. Top service so far, well done everyone!

Mrs · 7 August 2018

Agent replied · 22 November 2024

Dear Mrs Cooper,I am so pleased you found the service given by Chloe and Abbie in our Lettings team so helpful in the letting of your mother's home, living so far away yourselves this must have been exactly the service you needed.Both Chloe and Abbie will be delighted to hear of your recognition but more pleased to hear they of such assistance to you.On behalf of the Lettings team, thank you very much for your custom.Kind Regards,Jon Holden - Managing Director

5/5

Trustpilot

Woodfood are wonderful

I called Steve off a recommendation from my sister who said he was quite simply ‘The best Estate Agent on the planet’. Steve put me in touch wilth Will Nash and it is clear that these two guys are the leaders of their field. Like some kind of genetically modified hybrids they turned a massive problem for me into a simple solution which means my life is sweet and just wanted to say thanks. (PS Khaleesha was pretty good too)

Panay · 23 July 2018

Agent replied · 22 November 2024

Dear Panay,Yes we think they're Superstars in the field too!Thank you so much for your kind words and 5 Star review of our Woodford Green branch, Steve, Will, Khaleesha and the whole team will be chuffed with your recognition and they were so instrumental in your move.Kind Regards,Jon Holden - Managing Director

5/5

Trustpilot

Delighted to have chosen Douglas Allen…

Delighted to have chosen Douglas Allen as a estate agent to find our new home . The whole process went very smoothly , i was contacted regularly by the team at Douglas allen chigwell giving me updates and pushing the solicitors to speed up the process. Im very grateful for the service received. i must give a big thanks to Robin Bowden who was looking after our purchase got the whole process completed within 6 weeks ,also a big thanks to Tanya keene assisting us though the process. If anyone wants to purchase a property around the chigwell area i would recommend Douglas Allen chigwell branch .

Gaz · 11 July 2018

Agent replied · 22 November 2024

Dear Gaz,Thank you very much indeed for your kind words and 5 Star review regarding purchasing your home through our Chigwell office. Robin and his team are utter professionals and will see it as a pleasure having helped you move.On behalf of the whole team I would like to wish you much happiness there.Kind Regards,Jon Holden - Managing Director

5/5

Trustpilot

Hasan Anwar Senior Sales Consultant

Hasan AnwarSenior Sales Consultant at Douglas Allen East Ham is brilliant. Hasan has helped me and my wife find a home not a house, with patience and kindness. He has never come accrues as a pushy sales person , but has the emotional intelligence and respect for us at 56 years years of age, moving from a lifetime home in Brick Lane.Hasan always makes the time to listen to any concerns and questions we have and always has the professional wisdom to consultant his Team Members. He has exemplified how a team member should work in the field of selling and buying property.Hasan is a gentleman and has an excellent manner of patience that has made us feel very comfortable and reassured at times when the process of purchasing is very stressful. We have been liaising and working with Hasan for over 2 years and finally his guidance and skill has come to fruit with us.Hasan is a wonderful asset to Douglas Allen and a treasure to us.Suresh SinghSchool Teacher

Suresh · 30 May 2018

Agent replied · 22 November 2024

Dear Suresh,I am so pleased that Hasan at East Ham has helped you and your wife find your dream home, we appreciate that it can for some people take a while to find their home that is why we never give up. Being property professionals and listening to clients as you say is the key to being really able to help. I ma so pleased we were able to assist you in finding your home and would love to offer the same service to anyone you know, buying or selling.Kind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

We recently had an offer accepted on a…

We recently had an offer accepted on a house in Walthamstow after spending a lot of time searching in the area. I found Douglas Allen to be really communicative and prompt in sending emails/confirming viewings, and always very polite on the phone. Special thanks to Maria for talking to me on the phone every day for a week to get the offer accepted (including at 8am) and Ben for shepherding myself and entire extended family around the house for a second viewing (thanks Ben!). Lovely team who have made a stressful period run smoothly.

Anna · 14 May 2018

Agent replied · 22 November 2024

Dear Anna,Thank you so much for posting your 5 star review regarding the Walthamstow office, especially Maria and Ben.Both staff members take extreme pride in their roles and love to help client achieve a dream move .At Douglas Allen we pride ourselves on offering Premium Service levels, its always nice to see positive feedback.Thanks againRob wadeAssociate Operations Director

5/5

Trustpilot

Excellent Experience with Douglas Allen Woodford

I have recently been liaisng with Douglas Allen, Woodford branch and have found them to be excellent; especially Khaleesha, who has been fantastic in helping my wife and I find a forever home in the area. From the very first moment we met her, she has been approachable, helpful, engaged and focussed. Throughout the process, she has been honest, transparent and fair and extremely responsive. This has been the best experience my wife and I have had with an estate agent so we couldn't recommend someone more highly.I have also had the pleasure of interacting with Steve at that same branch and he has also been excellent and someone that holds himself to the same high standards and values as Khaleesha.Great experience from a great estate agency branch!

Trystan · 11 May 2018

Agent replied · 22 November 2024

Dear Trystan,Thank you so much for your lovely words and 5 Star review regarding buying your home through our Woodford Green office. Both Steve and Khaleesha have a genuine passion about their work, genuinely trying to help their customers at every step of the way through what at times can be a daunting process. They will be delighted they were able to assist you find your "forever home" and will join me in wishing you and your wife many years of happiness there.Kind regards,Jon Holden - Managing Director

5/5

Trustpilot

Great work from Douglas Allen!

We had our flat on the market for 3 weeks with an agent and only had 2 viewings. So we decided to switch to Douglas Allen and within the first week we had 10 viewings followed shortly by an offer that we accepted! The team at the woodford branch have been brilliant with us, and special mention to Khaleesha who has been the main driving force behind our sale! Would reccommend anyone who are having difficulty selling their property switch to Douglas Allen if you want results.

Charlie · 9 May 2018

Agent replied · 22 November 2024

Dear Mr Nodwell,Thank you for your 5 Star review of our Woodford Green office, I am delighted to hear that they restored your faith in estate agents by selling your home!Khaleesha and the whole team there will really be chuffed with your comments but most of all delighted they were able to help you move home.Thank you very much for your custom and I wish you much happiness in your new home.Kind regardsJon Holden - Managing Director

5/5

Trustpilot

Top Marks for Douglas Allen’s Chelsey Baldwin

What can I say - Douglas Allen are a great team and my husband and I would fully recommend them .From the start with David and Adam to the finish with Chelsey Baldwin. I don’t think I could of got through what should of been such a stressful time without her. Chelsey is so knowledgeable, experienced and thorough she made the whole process seem easy and navigated it as smoothly as possible, Such a lovely lady and a pleasure to deal with.

Sam · 3 May 2018

Agent replied · 22 November 2024

Dear Sam, Your feedback on our Hornchurch office and the team is much appreciated, we fully understand that moving home can be a stressful time to ensure that we reduce this and keep you regularly informed we have our sales progression team of which Chelsey is one, as you say with the years of experience and knowledge they have that can help to resolve any issues that may arise, not only on your sale but also through the whole chain involved.We look forward to helping you again in the futureKind regardsPaul Ingleton - Associate Operations Director

5/5

Trustpilot

Great advice and a really professional service.

As a seller, I had great advice and a really professional service from Walthamstow branch personnel, especially Andy and Maria. They are slick and know what they’re doing. They have a really good grasp of the market in the area. Andy went out of his way to explain the process and keep me updated on developments.So far everything has progressed smoothly and I am confident of a good outcome. I would recommend Douglas Allen to anyone buying or selling in Walthamstow.Thank you!

Sophie · 18 April 2018

Agent replied · 22 November 2024

Hi Sophie,Thank you for taking the time to post your 5 star review regarding Maria and Andy in the Walthamstow office. Both team members have years of experience between them which you seem to have benefitted from.I hope your sales proceeds to exchange of contracts soon.Thanks againRob WadeAssociate Operations Director

5/5

Trustpilot

The Walthamstow branch was recommended…

The Walthamstow branch was recommended to me by a friend.I was told that they were very friendly,helpful & trustworthy.Totally true! Maria..i can't remember her surname but let's call her Maria Godsend,came to our home for a valuation.Both my wife and i were feeling anxious but Maria managed,very quickly,to get us to relax and leave it all in her very capable hands.She gave us a good price.We were regularly updated on all developments regarding our sale via Emails,phone calls etc and so allowed us to be stress free.I also spoke to Ben (who i've never met ) over the phone and he made me feel so confident for him,as a stranger, to have the keys to my home in order to show other complete strangers around.Everything was fine on my return.Due to the respect that we and our property were shown ,i would recommend the Walthamstow branch to everyone who wants to buy and sell.Go straight in and speak to Maria and she and Ben and other members of staff will do the rest for you!!

Mr · 17 April 2018

Agent replied · 22 November 2024

Dear Mr Harrison,When someone recommends you it seems to up the anti a little so you don't let them down. I was so pleasing to read your 5 star review of Maria in the Walthamstow office. We try and treat all of our customers in a away that they become customers for life and I hope this will be the case for you in the future.Thanks again for your kind wordsRob wadeAssociate Operations Director

5/5

Trustpilot

Khaleesha at Woodford Green

Right from the start I was impressed by the level of knowledge and enthusiasm shown by Steve and his team. Mine would be a difficult property to sell because it was not in a very good condition but sell it they did and I am extremely pleased with the result. I should like to give special thanks to Khaleesha who kept in touch with me and whose confident, supportive and professional manner provided reassurance..Her commitment to her customers was shown to me when she was happy to carry out an "out of hours" viewing that found me my buyer. I would have no hesitation in recommending customers to this company.

John · 9 April 2018

Agent replied · 22 November 2024

Dear Mr Johnson,Thank you very much for your kind words and 5 Star review regarding the sale of your home through our Woodford Green office. It is kind of you to mention both Steve and Khaleesha in your comments, both are true 'property professionals' and have an infectious passion about helping their customers achieve their dream move with the minimum of fuss and stress - they will be chuffed with your recognition.Thank you for very much for your custom.Regards,Jon Holden - Managing Director

5/5

Trustpilot

Douglas Allen East Ham

I found Douglas Allen East Ham Estate Agents to be very helpful and professional. They Marketed my property to its full extent and kept me informed of progress with regular updates. I would like to thank Maureen, Hassan, Faisal, Natasha, Andrew, Kam and the rest of the team for all their hard work and advice in regards to my property. I have used them in the past and will use them in the future. They also provided excellent in house services such as mortgages, solicitors and insurance at competitive rates. They are a very friendly team and I would often pop in even without an appointment. Mrs Saleem

Zebunisa · 5 April 2018

Agent replied · 22 November 2024

Dear Ms Saleem, Thank you for using our company again and we look forward to helping you again in the future. It is always good to hear that the team all worked hard and gave you the advice you needed.Using our in house services always helps us to help you as we can ensure that everything is delivered in the timescales needed as we have direct contact and our sales progressors can gain the accurate information without delay.As previously mentioned we look forward to helping you again in the future.Kind regardsPaul Ingleton - Associate Operations Director

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