Douglas Allen Woodford Green reviews in Redbridge

★★★★★ 5/5

Trustpilot

Fantastic Agents, lovely people!

From the moment we met Lisa, who came to value our uncle’s property, I knew we would be choosing Douglas Allen. Lisa was incredibly thorough, warm, organised, and professional throughout. She was honest and straightforward, yet never pushy, which immediately put us at ease. Lisa confidently told us they would sell the house quickly, and she was absolutely right, as it sold within just three days!

Keren · 30 May 2026

★★★★★ 5/5

Google

Exceptional service We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Phil · 1 October 2025

★★★★★ 5/5

Trustpilot

Exceptional service

We purchased a house through Douglas Allen and although solicitors and the legal process made it extremely stressful, the team at Douglas Allen were brilliant. It started with Ann-Marie making sure we visited ‘our house’ and finished with the indomitable Dawn going over and beyond to make sure we made the correct decision and was on-hand with any help or requests. We felt comfortable and reassured in their hands. Dawn is completely professional in her role backed up by the others in the office.

Philip · 24 September 2025

★★★★★ 5/5

Trustpilot

douglas allen estate agents!🌈🌞happy day tuesday.excellent team hornchurch branch

excellent team hornchurch branch. thank you David. very efficient. always ready to take on a new challenge to achieve clients wishes and targets. kept informed of progress. .sold in lessx6 weeks etc. used in-house conveyancing team. used douglas allen before recommended to a friend. kept fully informed of selling what happens next.progress with phone calls emails. supporting senior person threw moving selling sale process. excellent service. thank you 100% always goesthe extra mile guiding you through sale process. looking forward to our new adventures. definitely recommend David and the team, use again in the future.

Gail · 7 May 2025

★★★★★ 5/5

Trustpilot

Mr & Mrs D

We would like to say a very big THANK YOU to Stuart Pass and his staff at the Woodford Green office for all the invaluable help and kind assistance they gave us with the sale of our property. They were very professional and exceeded our expectations. We would have no hesitation whatsoever in recommending their services.

Alan · 24 October 2025

★★★★★ 5/5

Google

I would just like to thank every staff member at Douglas Allen Woodford Branch who was involved in selling my house 😃. Thank you to Rumel Miah, who started the process, Natasha Tomlins who was the middle person talking to all parties, and other staff members who showed my house to potential buyers. 😃, and others in background working on my property, Keep up the good work. I bought my house in 2008 from Douglas Allen (east ham branch) , and 16 years later sold my house with Douglas Allen. Thank you so much everyone at Douglas Allen.

Nurul · 6 December 2024

★★★★★ 4/5

Trustpilot

Professional, helpful, friendly staff

This was my first experience of selling a property by auction. My initial contact was with Greg who did the valuation and explained the ins and outs of selling by auction. His team arranged the photographs, setting up the auction and viewings. They kept me informed of all viewing appointments as they became arranged and reported feedback where received. Staff were always friendly and helpful and dealt with any queries I had promptly. Special thanks to Phebi, Luke and particularly to Michelle, who went above and beyond to chase completion so it finally took place on the day, right before closing time.Well done everyone and thank you.

Carol · 25 October 2024

★★★★★ 5/5

Google

I’ve been searching for a flat for a few months now, and during that time, I’ve encountered many estate agents. However, none have come close to the exceptional service provided by Dawn from Douglas Allen. Living far from the area I’m looking to purchase in, Dawn went above and beyond by organising an entire day of viewings to ensure I could make the most of my time there. Her professionalism and warm personality made the experience outstanding. Not only did she offer valuable advice throughout the day, but she also demonstrated a genuine understanding of my needs and preferences. I’ve never come across an agent as dedicated and thoughtful as Dawn, and I highly recommend her and the team at Douglas Allen. I couldn’t be more impressed with the service I received.

Anchetas · 9 October 2024

★★★★★ 5/5

Google

A massive thank you for the superb service from the Woodford Green team! Rumel in particular went above and beyond by collecting and dropping off keys, as well as helping and advising me! In addition, thanks to his suggestion of hosting an open house day, I was able to find a buyer for my flat! I would also love to thank Natasha for her professionalism and fantastic service in keeping be informed at every stage of my sale. I can’t thank you both enough and will be recommending your branch to any family and friends! Best wishes, Amma

Amz · 9 October 2024

★★★★★ 5/5

Google

What can I say ! Glad I chose douglas allen ( woodford green) to be the agents for selling my home . Dawn from the team has supported us 100% from the start and has been very helpful from the start supporting us with the paperwork and she really stretched to get us as many viewings as possible. She made the selling process so much easier and got our house sold at a good price very quickly . Very impressed

Xx · 2 October 2024

★★★★★ 5/5

Google

Douglas Allen certainly have their act together in having multiple viewings on one day, this has allowed the full asking price to be achieved. I would like to personally thank Anne-Marie who tirelessly worked to ensure that everything was conducted correctly and smoothly to make a satisfactory sale. I would also like to thank Natasha for her liaison work.

Alan · 9 June 2025

★★★★★ 1/5

Trustpilot

By far the worst Estate agent ever.

We went to view a house with Douglas Allen (Chadwell Heath branch) in December 2023 before the Christmas holidays. The house was advertised with 3 other agents but I chose Douglas Allen because a while back, a young chap by the name of Bilal Arbi who works for Douglas Allen was really helpful in supporting me with an offer I had made on a property back in September, but I wasn’t successful in securing the property. To cut a long story short, for the house I went to view in December 2023, Douglas Allen only accepted my offer after doing something called an “offer qualification”, a disguise of where they force you to have a meeting with their in house mortgage advisor, to underhandedly force you to take out a mortgage with them. This is unethical and immoral- I’ve dealt with other estate agents before and they’ve never operated in such a way. Nevertheless I sat through this meeting and then eventually after a few days the seller accepted my offer but I had to increase it by £7000. I made the biggest mistake doing this. After accepting my offer, the seller still kept the house on the market with other agents because he was hoping to secure higher offers than mine. The property has tenants who are council tenants of 10 years and the seller is struggling to remove them. Despite knowing this I went ahead with good intentions to buy this house, giving Douglas Allen the benefit of the doubt that they are doing everything they can to push the seller to remove the house off the market and remove the tenants. I did my mortgage application and surveyors were sent to survey the property. After my mortgage went through, 2 days later I find out from Tanya Keene, their Sales Progressor, that the seller had issued a Section 21 to the tenants but they refused to move. She then went on to say the seller would need to get a court eviction order to forcibly remove the tenants which could take up to 6-9 months, all in the while upholding the notion that the seller had no idea that his tenants were council tenants! I couldn’t believe the utter nonsense she was spouting- Tanya claimed she had no idea about what the seller was up to and in the telephone conversation I had with her, she was taking the seller’s side and making excuses for him that he’s naive and innocent in all of this. I am very disappointed that they allowed a surveyor to survey the house, which I paid a sum of over £500 for the surveyor cost the property, knowing full well that the sale of this house will not complete any time soon. I had already instructed solicitors and paid an £800 deposit for them to start their checks, but the seller was doing nothing from his side to make this sale happen. This is all down to Douglas Allen’s carelessness- they should’ve done more to understand this seller’s motives. As a result, I lost a lot of money and so much of my time was wasted on this one property which I had set my heart on. Also, one of their Sales Negotiators, Samuel Stephens, as nice as he was, he seemed very ill informed on the entire process of processing offers. He had initially asked me to send over my payslips, P60, 3 months bank statements and much more for simply making an offer on a house? This was then looked into by the mortgage advisor who herself admitted Samuel was not supposed to ask for this much information and that the offers are supposed to be emailed to someone more senior than him, and that he will be told to delete the sensitive files I sent over to his email. After I had withdrawn my offer for this property, they put the house back on the market, knowing full well there are sitting tenants in the property who will not be vacating the property anytime soon. This shows they have no reservations in deceiving people. This is a very poor reflection of Douglas Allen and I would advise anyone to steer well clear of them!

Khadija · 23 July 2024

★★★★★ 5/5

Google

Used Kris to help with securing a mortgage for our first house in London. Kris was very professional - attentive to our needs, good listener (not just talker) and always had time to have an update call or answer any questions we might have. Will be coming back to Douglas Allen, and Kris in particular when we look to remortgage towards the end of the fixed term rate.

Roberts · 21 November 2024

★★★★★ 5/5

Google

Ann-Marie Avila has been absolutely Brilliant! I’ve been a landlord for 30 years and it’s very rare to find an agent that is so professional, knowledgeable and enthusiastic. Her energy and focus regarding the task at hand and her understanding of what is needed by buyer or seller is amazing. I would highly recommend her to my friends, family and fellow landlords, investors and developers as a go-to person. Rumel Miah , is an extremely professional and knowledgeable valuer; who has an understanding of the market and where to position one’s property for sale. I found him to be very courteous, patient and understanding; and would recommend him in regards to positioning one’s property for sale!

Loftus · 26 April 2024

★★★★★ 5/5

Google

I contacted Douglas Allen Estate agents to search for my forever home, and was pleasantly surprised with how they dealt with my enquiry. Not only did they take the time to ask me relevant questions but Ann-Marie and Rumel really showed there knowledge of the area and offered me great advice - which I am now using moving forwards. They referred me to a Mortgage broker called Kris and he was amazing with explaining the process, and helping me understand my finances in a way that I could understand! I have since found a property and he is helping me with the mortgage. I have already recommended a family member to speak to Kris who is in a similar situation to me and he was equally impressed with the advice which was given to him. I couldn’t recommend Douglas Allen Woodford Green enough and a special thank you to Kris, Rumel and Ann-Marie for all of there help thus far!

Naima · 26 April 2024

★★★★★ 5/5

Google

"Great Team Work" Hats off to the Woodford Green Branch. "Selling a house is never easy and stressful". Big thank you to Ann-Marie, James and Stuart. Ann-Marie in particular understood us as customers from the beginning. Her passion and excitement in selling our home was a blessing. Together with her colleague James they engaged with us well and embraced what our family home had to offer with its original features and modern décor. They worked well as a team, professional on time with the appointments and timely with the feedback. They understood us as clients they showed passion excitement, committed to selling our home. Finally, thank you to Stuart, who managed the negotiations rewarding us with our sale. Great service all round. "Big thank you to all". Date of experience: 12 March 2024

Trisa · 26 April 2024

★★★★★ 5/5

Google

We had a fantastic experience with Ann-Marie Avila at Douglas Allen. She was very knowledgeable, professional, and dedicated, she listened to our needs and helped us find the perfect home. She was always available to answer any questions we had throughout the process She helped us every step of the way Massive thanks to Annmarie and the team at Douglas Allen will definitely recommend Ann to family and friends.

Prashika · 28 October 2024

★★★★★ 5/5

Google

We had a fantastic experience working with Ann-Marie , definitely understood our needs. Ann-Marie is very professional, cooperative and holds excellent knowledge about the properties in the area ; she offered a great support during the completion processes. Her expertise and friendly approach made the entire journey seamless and stress-free. Highly recommended .

Marius · 9 May 2025

★★★★★ 5/5

Trustpilot

We have used Douglas Allan Basilidon on…

We have used Douglas Allan Basilidon on many occassions, using them to buy and sell property.We have recently sold a house. Greg Wade (manager) came to view the house and advised us on the value and selling options ( we had researched the prices locally and was glad that Greg valued it realistically ). the viewings were trouble free, and we were kept informed of all the offers. When we decided to accept an offer, Michelle Brown was very good at keeping us informed and was able to answer all our questions through to exchange.Over all a pleasant and stress free experience again.

Lee · 1 February 2024

★★★★★ 5/5

Trustpilot

Ian White was really easy to work with…

Ian White was really easy to work with and made the buying process feel like a piece of cake. I worked with him and he was absolutely incredible! He treated us like a family member and went to bat for us with the seller. I hope this is my forever home and I won't need a realtor again, but if I do I will absolutely be a returning customer.

Sorina · 21 August 2024

★★★★★ 5/5

Google

We had an exceptional experience with Stuart and the team at Douglas Allen. Stuart was instrumental in helping us to complete our house purchase, going above and beyond to offer us a top class, personable service throughout. The whole team is so exceptionally kind and dedicated, and it is clear that they genuinely care about their clients. Thank you so much Stuart, Ann-Marie, Dawn, and Rumel for all of your hard work and support to make our house purchase possible, we are so grateful. Highly recommend!

Niamh · 25 May 2025

★★★★★ 5/5

Google

We fully appreciate all the work Douglas Allen Woodford Green Team have done to help us re. sales query, options and processes, including Stephen Ford's valuation visit, arranged very efficiently and promptly by Jenny?! Excellent team work and customer care., especially Stephen's extensive knowledge, expertise and experience in property sales market & options!, and extensive network of related professionals! I'm indeed impressed by the kindness & the the extra miles in helping us contacted various related professionals (e.g. surveyors & legal advice) and getting the Admin colleagues/ Deniz to forward the contacts of handyperson & legal firms etc. to us very quickly! Many thanks for all your excellent help, advice and information, and options to pursue. This is very much appreciated. I highly recommend the excellent & efficient services of Douglas Allen Woodford Green Estate Agent!

G · 24 October 2023

★★★★★ 5/5

Google

We have found the place where we want to move to through Douglas Allen. Joanne met us at the property and was knowledgeable, friendly, and courteous. All dealings since have been a pleasure and she has been really helpful throughout what is a generally stressful process. We will be buying with and selling with Douglas Allen for sure, the teams across Woodford and Chingford branches have stood out compared to other agents we have met with. Thank you Joanne and the team, and thanks for getting James at Chingford on board so quickly!

Alex · 24 October 2023

★★★★★ 5/5

Google

We had a exceptional experience with selling our property with Douglas Allen Woodford branch. Rumel our agent was exceptional with his service from the first day. Always prompt to get back to any issues we had. He was very helpful and managed to get us a smooth sale very quick. Thank you Rumel and co at Woodford Douglas Allen.

Ruhul · 10 November 2024