Trusted Agent profile · Redbridge
★★★★★
2,011 reviews across 2 platforms
384 High Road, Woodford Green, IG8 0XQ, Redbridge, IG8 0XQ
Part of Douglas Allen, see every office.
Douglas Allen's office in Redbridge, at 384 High Road, is rated 4.7 out of 5 across 2,011 reviews on two platforms, including 252 Google reviews rated 4.9.
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Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotWilliam Johnston was superb in helping…
William Johnston was superb in helping me find and buy a new property. Throughout the whole process Will was super helpful and was a pleasure to talk to. Was a great experience and will happily recommend to anyone.
5/5
TrustpilotGreat service with very fast responses
Stephen and Hassan were great and ensured that the whole process of buying our house went very smoothly. Thank you!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotKhaleesha - super helpful
Khaleesha has been so helpful with our purchase of my elderly parents flat in Woodford Green. She went above and beyond to help make the process run as smoothly as possible. Nothing was too much trouble for her. Thank you so much
5/5
TrustpilotThank you so much to Ben and Ellie who…
Thank you so much to Ben and Ellie who were a great help in helping us find our next home.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotRecently let my property
Recently let my property, From start to finish Abbie and Chloe were very helpful. They offered good advice and were very professional.
Dear Peter,Thank you for posting your 5 Star review of our Basildon Lettings team, Chloe and Abbie will we delighted they were of such service to you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotShana Jagger at the Woodford Green…
Shana Jagger at the Woodford Green branch has been nothing short of what we expect from an outstanding sales advisor. She is attentive, thorough and reliable. I’m sure she is dealing with countless potential buyers, but her efficiency has made her interactions with us both seamless and personable. I have full faith in Shana’s ability to support us in our quest to find a bigger home.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleAlthough initially I hadn't put my home on the market, Riana had advised me to do so to put myself in the best position for when I do. She then helped put me through to another branch and I was able to market my property smoothly and I am confident that with the efforts at Woodford Green, Douglas Allen, I will find my future home.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotExcellent service very professional
Excellent service very professional Always at the end of the phone.The whole team were very helpful, particularly Paul and Trevor.Would recommend to anyone.
Dear Susan,Being there at the end of the phone and ensuring that we offer a very professional and excellent service is always our aim, even when the office is closed our phones are answered by our support team 8am to 8pm 7 days per week. This will ensure we can always be at hand to offer this level service.Please do recommend us to everyone you know as we will ensure they have the same level of service.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotEfficient and reliable service, friendly and professional staff.
I would like to thank the fantastic lettings team, especially Abbie Wilson for the efficient and reliable service. Very friendly and professional staff.
Dear Luciana, thank you for giving your feedback on Abbie and our Lettings team, We pride ourselves on ensuring that wherever possible we deliver the best service levels. I hope you enjoy your time in this home and remember we are always there to help you in the future.Kind regardsPaul IngletonAssociate Operations Director
5/5
TrustpilotGreat service
I was very impressed with the Woodford green office. Steve was very helpful and I thought the whole team were friendly professional and knowledgeable.
Dear Sharon,Thank you for your 5 Star assessment of Steve Ford and his Woodford Green office, they will be delighted to have helped you move home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotProfessional Service
From the initial contact to the sale being agreed, everyone at Douglas Allen has been professional and courteous. The agents are well informed in the local area and have excellent knowledge of the latest prices in the area. I was kept informed of progress both via the phone and the website. I am very pleased I chose Douglas Allen as they made what can be a stressful time as easy as possible.
Dear Mrs Hedges,Thank you very much for recognising all our efforts so far, particularly the experience of our staff with regards to their knowledge of prices in the area. We find this vital in helping our customers achieve their dream move.If there's anything more we can do to help please let us know.Regards,Jon Holden - Managing Director, Douglas Allen
1/5
TrustpilotNot very good
Once I signed there was very little feedback as every time I spoke to someone in the office it was a different person and they all told me different information. I was not very happy about the mortgage advisor, she missed the right amount of mortgage and i paid 2000 pounds more on my deposit. Absolutely not pleased with the solicitors they reccomended me . I certainly would not recommend their services
Dear Caiazzo We are sorry that you have concerns regarding our service as customer service is of the utmost importance to Douglas Allen. We would very much like the opportunity to investigate matters for you but are unable to trace you on our system from this review. Please contact our Customer Relations Department on 01702 540802 and we will be happy to assist you in any way possible. Thank you. Kind regards
5/5
GoogleI am currently using the Woodford Green branch team to sell my property. Specifically Colin. It's a tough market, and my last agents were not as proactive as this team have been. Very happy with their professional and friendly approach.
Hi Lorraine, Thank you for leaving a review! It's great to hear how positive your experience with our team has been so far, especially Colin, and we're delighted to hear how proactive you've found them to be whilst trying to sell your property in this tough market. Best wishes, Douglas Allen.
5/5
Googlei must thank the team at woodford for helping me my first home. riana made me feel at ease and was always ready to answer enquiries. she even pointed me in the direction of lisa, our mortgage advisor who, without, we wouldnt have found our dream home. again big thank you to steve and donna for keeping updated through the process. would highly recommend!!!
Hello, Thank you for taking the time to leave a review. Best wishes, Douglas Allen
5/5
GoogleAmazing service from Rumel. He was great help, he sold my flat within months. Would definitely recommend, thank you!
Hello Zahra, Thank you for your kind review! We're delighted to hear that Rumel was able to assist you so effectively and sell your flat within months. Your recommendation means a lot to us. Best wishes, Douglas Allen
4/5
TrustpilotGreat Service
Just wanted to say Thankyou to Gregory & Khaleesha from the Woodford branch they have been a big help giving us advice in regards to selling our home. We have since decided not to sell our property but when we do we will not hesitate to contact you guys again as we have had great service and i am very confident we would have got the best price for our property
Dear Morgan & Jo.Thank you very much for your kind comments. Obtaining the Best Price is the most important thing when selling an asset as valuable as your home and it's what we pride ourselves in achieving. We look forward to doing this for you whenever you decide to return to the market again in the future.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
GoogleThe Douglas Allen team worked swiftly to list my property, arrange plenty of viewings, and achieved prompt offers. Special shout to Rumel who initiated the listing and gave confidence to aim high, and also to James who led the open day and achieved some amazing offers. The whole process so far has been fast, efficient and with ease thanks to all those involved.
5/5
TrustpilotDouglas Allen have been incredibly…
Douglas Allen have been incredibly helpful in finding suitable tenants for my rental property. Great communication throught the process and very professional. A special thank you to Joanna Martin who was fantastic.
5/5
TrustpilotDouglas Allen Woodford Green
Douglas Allen Woodford Green provided excellent professional service. The process was made seamless and they provided care and reassurance throughout the sale of the property.
Hello William, Thanks for leaving us such a lovely review, we really appreciate it! We strive to help our customers through what we know can be a stressful time. Many thanks, Douglas Allen
5/5
TrustpilotConiston Avenue
I recently instructed Douglas Allan for the sale of my Apartment. Initially I was involved in a conversation that was an appraisal feedback and fee quote etc. I was really just looking for the cheapest deal. After speaking with David I quickly came to the conclusion that he was the agent for me.David has not let me down and has sourced a buyer on the first open house. Very pleased!
Dear Chris, thank you for taking the time to add the feedback regarding David and the team at the Hornchurch office of Douglas Allen, As many clients the initial fee is part of the decision process, although as a company we are proud of achieving the very best price for the client and tailoring our service to ensure that we build the maximum interest and allowing a choice of buyer wherever possible. We look forward to continuing to offer you a great service through our sales progression team, aiming to allow you to move in your preferred timescale.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotGreat service
Aseena was very helpful in showing us the property. She further went onto arranging an additional visit for measurements for furniture just before we got the keys to ensure we had a comfortable/smooth moving in experience. Thanks so much!
5/5
TrustpilotUnlike 'typical agents'.
I'm new to the property market but have been helped massively by dimitri. As a first time buyer I'm lost when it comes to all the property jargon but I'm now at ease after speaking to him. What I like is that he seems genuine and willing to help unlike other agents that I have spoken to recently. Keep up the good work, don't be like other typical estate agents.
Hi Michael,Thank you for your comments regarding D'Mitry in the Ilford office, He is one of our newer staff members who has recently completed our award winning training so it is great to hear that he is doing a fantastic job.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotAmazing Mortgage Broker
Will Nash is a dedicated broker that shows a keen interest in his job and the market. A pleasure to work with!
Dear Ali,Your feedback is much valued, thank you very much.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotHad an brilliant experience with Ammer…
Had an brilliant experience with Ammer whilst he has been helping me find a house to buy. He has been keeping me informed and has allowed me to view a property which were not on market before other people. This is helping me find a property unlike other agents. I really hope I find my home through this agent and would recommend starting your search with him.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
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