Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAbbie Wilson
Abbie Wilson made the move very simple, coordinated everything well to facilitate a swift move. Definitely recommend her to a colleague. Good job keep it up
Deep · 14 December 2017
Agent replied · 22 November 2024
Dear Deep,I am so pleased that Abbie in our lettings department has made the move very simple, by ensuring we keep in regular contact and explain everything as soon as possible makes this happen.Like you say Good Job and keep it up, I know that Abbie certainly will for all her current and future clients.All the best in your home and remember we are there to help if needed.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotExcellent service
I recently bought a house through the Walthamstow branch of Douglas Allen. I found them very helpful. The process itself was very lengthy - not due to Douglas Allen, just due to various complications - but the team were very supportive. I dealt personally with Rob Stiff and with Andrew Bilby, who handled the sales progression, and with Faisal Hussain, who works for Mortgage Matters Direct. I found all of them very professional and helpful.
Richard · 29 February 2016
Agent replied · 22 November 2024
Dear Richard, Thank you for your positive comments regarding my Walthamstow branch, Rob, Andrew and Faisal all work tirelessly to help people achieve their dream moves.The legal process can throw up some issues but Andrew has years of experience behind him and helps to resolve many problems. Faisal deals with many of our clients and also saves people a lot of money with his access to so many lenders. As you know Rob is very hands on are truly cares about his clients.I hope your happy in your new homeRob WadeAssociate Operations Director
★★★★★ 4/5
TrustpilotWoodford Green - Andy Dumas
I've witnessed how Andy work both as a Vendor and as a Buyer. No disrespect to the other agents who assisted in selling my property but Andy seem to be the only one who did his homework in finding out as much information as he could about the property he is selling. It took several months to sell my property but we got there in the end.
To the Woodford Green team - Thank you!
G · 28 January 2016
Agent replied · 22 November 2024
Dear G Chan,Andy takes his role very seriously, is totally dedicated to helping all his customers and will be chuffed that you have recognised him with your review.Thank you very much for your custom and I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen, Chadwell Heath Branch
I was very lucky four weeks ago when I meet Michelle at Chadwell Heath Branch, I'm a first time buyer and I doen't know the rules how to buy a house in UK, she was so kind with me, was enough 15 minutes to explain me everything, now we found a very good deal and we hope we will moove to our home soon...I recommend the services of this branch...
Mandraburca · 16 February 2020
Agent replied · 22 November 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGood Team !
So far no complaints, Ray and his team have been on the ball, looking forward to a happy ending very soon with the sale of our houses.
Mr · 1 July 2015
Agent replied · 22 November 2024
Dear Mr Smith,Thank you very much for taking the trouble to post your review concerning Ray at our Wanstead office. It's always useful to get feedback and I am pleased we have been able to provide you with a 5 star service. I wish you every success with the sale of your home.Regards,Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotFirst Experience - Everyone's a Winner- Outstanding Service
I recently needed a quick sale on my property as me and my husband had split up, i went to Douglas Allen on a recommendation of a friend. It was by far the best recommendation , Douglas Allen were flawless with their service and the property was sold in record time. I would recommend Douglas Allen to EVERYONE i know. I cant thank the staff enough for making it such a smooth and pleasurable experience.
CW · 8 April 2015
Agent replied · 22 November 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 1/5
TrustpilotTwo appointments booked and confirmed
Two appointments booked and confirmed, two no shows. Previously dealt with their head office (ARUN), using branch direct a completely different experience. Very disappointing.
MELANIE · 28 October 2024
Agent replied · 22 November 2024
We are sorry to read your review however, we cannot find any record of you having recent contact with Douglas Allen. This can sometimes be due to the record being in another name, such as a partner or spouse. Please contact customer.support@arunestates.co.uk to provide more information so that we can investigate your experience. Thank you.
★★★★★ 5/5
TrustpilotRenting
I am renting a property for my Mother with Douglas Allen and the whole process has been seamless and very professional. I would highly recommend.
Tina · 11 October 2024
Agent replied · 22 November 2024
Hi Tina,
Thank you for your lovely review! We're delighted to hear that renting a property for your Mother with us has been seamless and professional. Your recommendation means a lot to us.
Best wishes,
Douglas Allen
★★★★★ 5/5
GoogleWe took advice from Douglas Allen Woodford Green and spoke to Steve and Sheryce. They stood out from the other agents due to their professionalism and honesty and I would recommend them to anyone who needs help with property
Claire · 24 October 2022
★★★★★ 5/5
TrustpilotVery happy with all the help and advice…
Very happy with all the help and advice I received from Khaleesha Said-Love-day at your South Woodford office. Khaleesha was very knowledgeable about the area. Her approach was both friendly and professional. This has greatly influenced my decision to focus on the area. Thank you!
Sam · 12 January 2022
★★★★★ 5/5
TrustpilotBarkingside
“Having walked into the busy branch a lady approached me and offered her assistance. I was really thankful that she did because she managed to book me a mortgage appointment, which then secured me a fantastic mortgage. I only later found out that the lady that helped me was a branch secretary called Allison.
Everyone in the office was really friendly and overall a much better service than any other on the high street
Mr · 1 February 2016
Agent replied · 22 November 2024
Dear Mr Goldsmith,Thank you for your kind words regarding the service you received from our Barkingside office and in particular Alison. I am delighted that it led to you getting a fantastic mortgage and that we were able to help you move home.May I wish you many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotDouglas Allen Woodford Green
Great service after being advised by the very helpful Steve Ford (who managed a quick response) to go Will Nash for my mortgage. We had a speedy, quick & jargon free mortgage approved through them. Steve continued to make sure all was going smoothly even after my initial point of contact which I found to be excellent customer service.
Thank you very much! I will continue to recommend you to my friends / family.
Vicki · 1 November 2015
Agent replied · 22 November 2024
Dear Ms Stavrinos,Your 5 Star rating of both Steve Ford and Will Nash is most appreciated, both will be delighted you have recognised their contribution in making your move a smooth one.I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotChelsey Baldwin has been so supportive…
Chelsey Baldwin has been so supportive during the whole process, she has been attentive and available for us whenever we needed her. Highly recommend.
Zoë · 11 July 2018
Agent replied · 22 November 2024
Dear Ms Lawrence,Thank you very much for your feedback and 5 Star review of our Sales Progressor Chelsey. Many companies don't employ Sales Progressors and I am sure you would have seen first-hand how imperative they are in overseeing the complexities of a property transaction - especially an exceptional one like Chelsey.I wish you much happiness in your new home.Kind Regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotJodie & Joanna …
Jodie & Joanna have been very helpful with our settlement in our new house and any questions that we have had they always had an answer. Their team is also very supportive and kind. I highly recommend Douglas and Allen.Kind Regards Borislav Irena
Bobby · 9 October 2023
Agent replied · 22 November 2024
Hi Bobby,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how supportive they've been throughout your process.Best wishes,Douglas Allen.
★★★★★ 1/5
TrustpilotChingford Douglas Allen - AVOID
I am afraid thay my experience was negative and after agreeing a % for commission with me an unnamed meber of the team decided that this conversation would be conveniently forgotten and a new and higher % would be quoted. Unfortunately this company do bear out the reputation of Estate Agents being untrustworthy, slippery and after one thing and one thing only - a sale. Beware and my advice would be to go elsewhere.
Mr · 19 March 2015
Agent replied · 22 November 2024
Thank you for your comments Mr Richards, we are very sorry you feel this way. Our Client Liaison department is already aware of your concerns and have been investigating the matter. We hope that a satisfactory conclusion can be reached.
★★★★★ 5/5
TrustpilotHigh quality service
In the very complicated journey of finding a property I was lucky enough to meet three superstars at Douglas Allen. Daniel, Joe and William from the Barkinside branch were extremely knowledgeable and helped me throughout. Not only did they provide all the necessary information very efficiently, but they also added a personal element with their very useful advice. I've rarely come across such reliability in this industry and I would highly recommend them!
Gisella · 29 March 2017
Agent replied · 22 November 2024
Dear Ms D'Innocezo,Thank you very much indeed for taking the time and trouble to post this glowing 5 Star review of our Barkingside office, it will mean so much to Dan and his team there. The service that you received we refer to as "Outpassioning" and everyone at Douglas Allen is totally committed to providing it, I am glad that it has benefitted you so much.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotKhaleesha of Douglas Allen Woodford…
Khaleesha of Douglas Allen Woodford Green was very helpful and professional throughout the process.Always polite and went above the call of duty on occasions.
Brian · 18 March 2018
Agent replied · 22 November 2024
Dear Mr Lannon,Thank you for taking the time and trouble to post your 5 Star Review, it will mean a lot to Khaleesha to know she was able to help you so much through the process of moving home.KInd regards,Jon Holden - Managing Director
★★★★★ 5/5
TrustpilotFirst Class Service
We recently sold our house through Douglas Allen in Woodford Green. Our main point of contact was Gregory Moore, who is a pleasure to deal with and who really went the extra mile for us. The rest of the team were fully appraised of every circumstance and did a wonderful job in keeping the transaction on track. Whoever I spoke to was highly professional at all times. I would definitely recommend this agent.
G · 14 November 2016
Agent replied · 22 November 2024
Dear G Roberts,Thank you for taking the time to comment on your experience in dealing with Greg and the team in Woodford Green. Keeping clients informed is so important in the sales process so its great to see this is alive and kicking within our branches.Thanks againRob WadeAssociate Operations Director
★★★★★ 5/5
GoogleLedina at Douglas Allen Woodford was a pleasure to work with. She was very patient and understanding when explaining what I wanted from my next home and made sure to keep me updated with anything new coming up.
Elion · 24 October 2022
★★★★★ 5/5
GoogleHappy to recommend Douglas Allen and Woodford Green. They gave a great but honest representation of the house we had to sell. We had over 20 viewings in the first three weeks and the sale was agreed within a month. Steve thanks for all your advice. Sheryce thank you for conducting so many viewings.
Steve · 24 October 2022
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotThank you for the mortgage advice, Woodford green branch.
As first time buyers we needed mortgage advice and a friend put me in touch with Steve at Douglas Allen in Woodford Green. He arranged for me to see Will Nash who gave us all the help we needed. Greg then sat down with us to show us the type of properties we could afford and we just wanted to say thank you as they were the only agents who really cared.
Sophie · 29 October 2017
Agent replied · 22 November 2024
Hi Sophy,Thank you for your 5 star review regarding the help and advice that was given to you from Steve, Will the mortgage adviser and Greg in the Woodford Green office. They work closely as a team and I hope they can Help you find your first home ! Very exciting .Thanks againRob wadeAssociate Operations Director
★★★★★ 5/5
GoogleDealing with Ann-Marie Avila at the Woodford Green office was an excellent experience. Her professionalism stood out and she made the whole process of buying very rewarding. Would highly recommend
Ian · 25 June 2024
Agent replied · 23 October 2024
Dear Ian,
We're happy to hear you had an excellent experience with our Woodford Green branch.
Thanks for taking the time to leave us a review, we really do appreciate it.
Best wishes,
Douglas Allen
★★★★★ 5/5
Trustpilot5 Star!
Stuart and his team deserve 5 stars. Excellent customer service, friendly and helpful and always willing to go the extra mile, fantastic service so impressed.
Jilly · 3 November 2015
Agent replied · 22 November 2024
Dear Ms Mann,Thank you very much for your 5 Star review of Stuart Pass and his Wickford office. We see as providing the highest levels of customer service as our duty not our aim and I am glad that you have been the beneficiary of this.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotKhaleesha
Khaleesha was extremely helpful and efficient through the selling process. She always returned my calls and emails immediately and has great local knowledge.
Emma · 28 June 2018
Agent replied · 22 November 2024
Dear Emma,Thank you very much for your feedback on Khaleesha at our Woodford Green office and your 5 Star review, I am glad she was of such great help and assistance to you.Kind regards,Jon Holden - Managing Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
