Trusted Agent profile · Redbridge
★★★★★
2,011 reviews across 2 platforms
384 High Road, Woodford Green, IG8 0XQ, Redbridge, IG8 0XQ
Part of Douglas Allen, see every office.
Douglas Allen's office in Redbridge, at 384 High Road, is rated 4.7 out of 5 across 2,011 reviews on two platforms, including 252 Google reviews rated 4.9.
Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotI was disappointed
I was disappointed"I was disappointed with the services provided . There were several instances where I had to follow up multiple times to get a response, and the agent seemed to lack knowledge about the properties they were showing. In addition, there were several mistakes in the paperwork that caused delays in the process. I would suggest that improve communication and attention to detail to provide a better experience for your clients."
5/5
TrustpilotNatasha Tomlins (Mercieca) HERO
Just want to give a huge shout out to Natasha Tomlins (Mercieca) for going WAY above and beyond in her support. Natasha ensured the whole process was trafficked through as quickly as possible, without Natasha we would have never met our mortgage deadline on our new place. Natasha emailed and called all parts of the chain honestly every day and delivered concise updates that kept me at ease when all my hair was falling out.It felt like an incredibly personal service and I knew I could rely on Natasha to support me throughout the whole process. Cannot recommend Natasha and DA enough, we lost our first buyer and Natasha still managed to keep us on track with a new buyer and a tight timeline. Thank you so much!
5/5
GoogleWe had a really positive experience with Douglas Allen. Our Estate Agent Donna was great, giving us a call as soon as a property meeting our requirements came up, leading us to buying our new home. Steve and Keith were also brilliant particularly with dealing with some hiccoughs with our mortgage. Thanks :)
Hello, Thank you for leaving us your feedback! Many thanks, Douglas Allen
5/5
TrustpilotA great experience
I have had a fantastic experience with Douglas Allen. I was helped by Ms Nisha who guided me and my family into buying. Our property. She was able to scout the market efficiently and listened to what our needs were. I recommend all to go with her when buying their next property as she communicates fantastically and is driven to to meeting client expectations
Hello Gurvinder, Thank you for such a kind review! We're thrilled to hear that Nisha provided such excellent guidance and support during your property search. It's wonderful to know she was able to meet your needs and communicate effectively. We appreciate your recommendation and are here for you every step of the way. Best wishes, Douglas Allen
4/5
TrustpilotGreat Service and Help
Great service and help from the team at Douglas Allen Woodford. Steve and Hasan were a tremendous help with our house sale. Good support and back up were provided through some challenging negotiations and situations both Steve and Hasan steered us through and kept us informed throughout the process. Well done Steve, Hasan and the team thank you very much.
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
TrustpilotAbbie Wilson
I am very pleased that I have choosed Douglas Allen or( they choosed me-who knoes😊) to rent our proprety. But most likely we were because from the beginning till the very end was with us Abbie Wilsson.Great job,very responsible,high level attitude,kind ,responsive to all our enquiries. Thank you so much Abbie for everything. Without you we couldn't be where we are right now.
Dear Ludmila,Thank you for taking the time to post your 5 star review regarding Abbie in our Basildon Lettings team.Abbie takes a lot of pride in her job an it seems to be shining through.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotSales Progression
Re: Natasha Tomlins Reaching exchange of contracts as been a long and stressful road. I could not recommend Natasha more highly. She went well above and beyond the call of duty on so many days, persistently chasing solicitors to ensure the job got done. Thank you Natasha for all your extraordinary work, it is so very much appreciated!
Good afternoon Chris, Thank you for your lovely review regarding Natasha. We are glad to hear that you feel she went above and beyond. I'm sure she will greatly appreciate your kind words. I'll be sure to pass them along. Kind regards,Danielle
5/5
TrustpilotA truly professional company who care…
A truly professional company who care about you, the customer. Adam was friendly helpful and very easy to deal with and always on the end of a phone if needed.Also Chelsea was superb after we had sold STC. If your thinking of selling or indeed buying a new home choose Douglas Allen and don’t waste your time on others.Highly recommend
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotExcellent / Professional Service
Although their fees were slightly higher than other estate agents, I could tell from the very first visit/meeting that it would be worth it. I received a professional service throughout the whole process. Jessica and Natasha were amazing. Easy to communicate with, supportive, alway available to help and when they were not they got back to me in a very timely manner. They were the only constant form of communication in what was a stressful process which made life a lot easier for me. If I had to do this all over again I would still pick them. They are worth every penny. Highly recommend their friendly, down to earth, professional service. Thank you to the whole team at the chingford branch!!
4/5
TrustpilotEast Ham Branch - Thank you
I would like to thank Maureen Grey, Andrew Bilby, Natasha, Kam & team for a job well done.At times it was difficult and challenging but we got through in the end. I do appreciate your hard work. Team, keep up the good work, as trying as it may be... Here's to many more sales in the future - it's all worth it.
Dear Lisa, Thank you for your feedback, I am pleased to hear that the team in East Ham did a job well done and whilst it was challenging the focus and drive was to help everyone get there in the end.I wish you all the best for the future and we would love to help you our anyone else you can recommend in the future.Kind regardsPaul Ingleton - Associate Operations Director
5/5
GoogleDouglas Allan Woodford Green great service from all the team had more viewers than from the other two estate agents I had use . Steve is on the ball all the time Nigel
Hi Nigel, Thank you for your great review of our team at the Woodford Green Douglas Allen branch, We're really pleased to hear how positive your experience has been and will pass your kind words along. Best wishes, Douglas Allen
5/5
GoogleThe team sold our house very quickly and provided a professional and personal service. We sold when the house market was starting to decline and DA delivered when we needed them most. I would certainly recommend them.
Good afternoon, We are elated to hear we delivered professional service when you needed us most. We will be sure to post your feedback on to the team. Kind regards Douglas Allen of Woodford Green
5/5
TrustpilotProfessional & Friendly Service
The initial meeting was professionally handled with all bases covered. Subsequently when faced with what appeared to be major problems with our purchaser, reassurance was provided and appropriate action taken promptly. Lynburge Rene was particularly helpful and supportive at this point. Sale has now been completed. I have already recommended a friend to the firm and their sale went through to their complete satisfaction.
Dear Mr Spero,Thank your for your 5 Star review of selling your home through our Barkingside office, Dan, Lynburge and the whole team there will be delighted that they were able to provide you with a service that has been recognised in this manner.Help and support during the transaction are invaluable in achieving a successful move and I thank you for choosing Douglas Allen to do this for you.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotFriendly and helpful every step of the way
My partner and I bought our first house from Khaleesha at the Woodford Green branch. From the first phone calls, through viewings, sorting out finances, offers, and finally getting the keys (and a great big hug), we felt well supported in what was a very new process for us. Khaleesha made us feel at ease and we trusted her every step of the way.
Dear Ms Sapford,Khaleesha is a long-serving star within our Woodford Green office and I am delighted you have found what many others before you found too, that there's no-one more helpful when it comes to buying or selling their dream home than her!Thank you very much for providing your comments, they will be a great source of satisfaction for Khaleesha and her Woodford Green team.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSale of Whitby Avenue
I found the service I Received at Douglas Allen brilliant, the whole team were helpful,friendly and Professional! I dealt with Roselea and Nick most of the time and must say that they were both great ! They kept me updated all the time and I found them a pleasure to deal with.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleThe team has been fantastic in the whole process of selling my house. Rosalie was very professional and did a great job of liaising with all solicitors involved. It wasn't a straight forward process and Rosalie was brilliant at getting it over the line.PositiveProfessionalism
Hello Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
GoogleExtremely happy with my experience at Douglas Allen Estate Agent, whole process was simple and straightforward. Our agents Steve Sheryce and Jo Woodford were outstanding and we could not recommend them enough.
Hi Ilirjana, Thank you for leaving a review! It's great to hear how positive your experience has been, particularly with Steve, Sheryce and Jo. We'll pass your kind words along. Best wishes, Douglas Allen.
5/5
GoogleI am grateful to all the staff at Douglas Allen for their support and assistance throughout the process of selling 63 Cheyne Court. They were unfailingly prompt and efficient in responding to my needs, at a very stressful time. When Joanne showed the first potential purchasers round my home and responded positively to their enquiries and comments I felt the sale was in good hands. Her friendly manner and awareness of the concerns of others was not only heart-warming but effective. It is a pleasure to be established in my new home with the anxieties which inevitably attend moving home behind me. The team who oversaw the procedure are to be congratulated on a job well done.
Hi Margaret, Thank you for leaving a review! It's fantastic to hear how supportive our agents have been throughout the process of selling your home, and particularly how efficient and reassuring they've been throughout what was a stressful time for you. Best wishes, Douglas Allen.
5/5
GoogleDouglas Allen were helpful at every step of the way. Managed to sell my flat within 3 weeks of it being on the sale during a challenging market. Sheryce kept up updated the whole time and I was very happy with everything.
Thank you for taking the time to leave a review. Best wishes, Douglas Allen
5/5
TrustpilotKeeping their promise
Thank you Team Woodford. i had been with a different estate company for so long and had to drop my price 25K because after all the apprisal and confirmation of "sellers market" the other estate agent could barely get me an offer. Come Douglas allen....they not only got me the price we agreed but did that in less than 3 weeks. thank you.
Dear Ranjan Rajalal,Thank you for kind words regarding the successes you experienced using my Woodford Green Team, Sorry that you had to drop your price with the other estate agent!! But please that when you came to us you had the positive response that you were seeking, Helping our clients and achieving the best possible price is our key priority.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotThank you Ahsan!
Can't thank Ahsan enough for his help, patience and professionalism at all times assisting my parents with the sale of their property so far. They have lived in the same house for 47 years so as you can imagine leaving is a great wrench for them on an emotional and practical level. Ahsan has given a first class service going above and beyond
Dear Ms Woods,It must have been a daunting experience for your parents to move home after so many years in their property so I am extremely please to hear that Ahsan from our Ilford office has been such a help and reassurance. Ahsan is an extremely valued member of our Douglas Allen team and I am sure he will be chuffed with your kind comments.If we can do anything more for your parents or yourself please do not hesitate to ask.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotAmazing service and assistance.
The Lettings Manager Joanna Martin went above and beyond to help myself and my children when became homeless in January 2022. Due to unfortunate circumstances, we ended up in a womens refuge because other agents were unable to help or even try to help. Thanks to Joanna we stayed in the hostel for less than 3 weeks as she managed to find a Landlord who would rent a property to us. I wish there were more agents out there like Joanna, I will be eternally grateful.
5/5
TrustpilotI invited 4 agents in to value out home…
I invited 4 agents in to value out home and James was by far the most knowledgeable, I then met Jess and the Kaitlin and I was immediately filled with confidence, the Team then secured me a buyer at a fantastic price, I would also like to recommend Kally who arranges our mortgage for us stress free.Mr C
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
GoogleElla Seki and Douglas Allen team are fantastic to work with. Ella is very prompt in email reply and very helpful in terms of speeding my first home purchase. Thank you.
Hi Khin, Thank you for leaving a review! It's great to hear how fantastic your experience with our agents has been and particularly how helpful you've found Ella to be in speeding up your purchase. Best wishes, Douglas Allen.
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