Trusted Agent profile · Redbridge
★★★★★
2,011 reviews across 2 platforms
384 High Road, Woodford Green, IG8 0XQ, Redbridge, IG8 0XQ
Part of Douglas Allen, see every office.
Douglas Allen's office in Redbridge, at 384 High Road, is rated 4.7 out of 5 across 2,011 reviews on two platforms, including 252 Google reviews rated 4.9.
Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat team, great service
the team in the woodford office have been great, Riana helped me find my home after searching for 8 months and kept me updated through what could have been a very scary process. I want to give a special thanks to Lisa who had helped me get a great rate on my mortgage as well.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleGreat service from Stephen, Keith and Ashok. Stephen was particularly helpful and persistent in chasing our Conveyancer at a very busy time. Everyone at the Woodford branch was responsive and professional at all times. I would definitely use Douglas Allen to sell a property in future.PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotI would like to just comment on how…
I would like to just comment on how very helpful Jess at the Chingford Branch has been. Nothing is too much trouble for her. She helped me secure my (potential) dream house when other estate agents failed, just when I thought all was lost she came up trumps. Thanks so very much Jess! A credit to the company!
Dear M Bodden,Thank you for posting your 5 star review regarding Jess in the Chingford Office.Our aim is to Help our customers achieve their dream move and it sounds like Jess has done this for you.I will pass on your comments to her for you.Thanks againRob WadeAssociate Operations Director
5/5
GoogleI recently had the pleasure of working with Ann-Marie Avila and Rumel Miah to purchase a new dream home. From start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process they were professional. They were highly knowledgeable about the local market and made sure I always felt like a priority Thank you so much
Afternoon Anita, It was an absolute pleasure working with you too! We're thrilled to hear that Ann-Marie and Rumel provided you with such a professional service. We wish you all the very best in your new home. Best wishes, Douglas Allen
5/5
GoogleBig thanks to the team at Douglas Allen Woodford. Steve and Sheryce were great throughout our whole move and made the journey much less stressful. Would definitely recommend!!!
Hi Elmedina, Thank for leaving a review! We're so pleased that our Woodford Green team were able to make your move much less stressful. Best wishes, Douglas Allen.
5/5
TrustpilotGreat service!
As a first time buyer I was clueless with what the market has and jade at Douglas Allen has gone above and beyond to match my requirements and always keeps me up to date with whats available. Jade is very helpful as is the whole team and Woodford green and will definitely be referring the company to my friends.
Dear Elleisha,I am so glad that Jade and indeed the whole team at our Woodford Green office were able to help you buy your first home. It's a process that can be daunting so we really do try and help at every step of the way as you have found.I wish you many years of happiness there.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotThe whole system moved very quickly and…
The whole system moved very quickly and without any hiccups at all. Natasha Mercieca was instrumental in all of this coming together and I have to say that I thought her whole effort was absolutely first class!! Natasha kept on top of everything and also kept everyone updated on a regular basis. First class job from Natasha!!
Hi David,Thank you for taking the time to post your 5 star review regarding Natasha at our Billericay office. Natasha does a first class job in helping our customers through the buying and selling process.I hope you will be happy in your new home.Rob WadeAssociate operations Director
5/5
Trustpilot5 Star Customer Service!
We had a great experience with the whole Chadwell Heath team. The friendly team always kept us up to date with our sale and how it was progressing. We had numerous offers on our property so we could find the perfect buyer for us. Overall fantastic experience with the whole team, especially Danny who exceeded all of our expectations.
Dear Ms Morris,Danny and our Chadwell Heath office will be very grateful of your kind comments. They are renowned for going out of their way to secure successful sales for their homeowners and to progress the transaction through to a successful completion. We know what a stressful time this can be which is why our Sales Progressors and our online tracker will keep our customers updated every step of the way which I am glad you found so beneficial.Our marketing is designed to generate the highest level of interest to secure the best buyer from the Offers we receive, it's great to hear that you are passing your home on to "the perfect buyer" as you say.Thank you very much for your custom and may I take this opportunity on behalf of us all to wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotExcellent service provided so far
Right from the moment that I called up and spoke to Emma (from the Chadwell Heath branch) I was pleased; she was very informative and has consistently been in contact to keep me updated on property's suitable for me. I haven't had this level of engagement from any other agent since I started my property search! Thanks, Miss Ansah
Dear Miss Ansah,I am delighted you have taken the trouble to post this 5 Star review letting us know that you found our service (in particular Emma's) so superior to others. We work very hard to accomplish this and it's nice to hear it has been recognised.I hope your search continues to go well and that Emma finds you your dream home soon.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotSurprisingly helpful
Even thought we didn't end up buying through them, they were very helpful throughout. Aseena was extremely helpful and hardworking, constantly informing me of new properties and trying to find what we wanted. As I said we didn't buy through them so can not comment on that process but through our search process it was very good
Dear YM,Many thanks for your 5 Star review of our Woodford Green office and your kind words about Aseena there.I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotWoodford Green Office
I have to say that the service from Steve, Khaleesha, Andy and the rest of the team from Woodford Green was exemplary. Good honest and open communication, very courteous and efficient. I would highly recommend this professional and friendly team to anyone in our area who is looking for the best to sell their home.!
Dear Mr Young,Many thanks for your 5 Star review concerning the sale of your home through our Woodford Green office. Steve and his team are true professionals who take immense personal pride in helping their customers through what can sometimes be a stressful time. I am delighted you have been the beneficiary of this and the team will be delighted with your recognition.Thank you very much for your custom.Regards,Jon Holden- Managing Director, Douglas Allen
5/5
GoogleCould not thank Rosalie Kurton enough for getting our sale over the line. she worked outside the normal working hours to provide us updates and always went above and beyond. A true asset to the teamPositiveResponsiveness, Quality, Professionalism, Value
Hello Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotExcellent service
Branch Manger Robin was excellent in dealing with queries. He was always accessible. In his absence there was more than one person in the office who talks enthusiastically and with knowledge about the property. Level of service provided was beyond of my expectation. The entire process starting from the viewing to the completion was smooth and straight forward.
Dear Nujhat, I am so pleased to see that the service level you have received from Robin and the team at Chigwell, certainly lives up to the standards we are looking for as a company. Moving home with the assistance of the right people is actually an enjoyable experience, our teams are fully aware that communication from all staff is of paramount importance and can make the move stress free. Thank you for taking the time to add your thoughts, I will pass this on to Robin and his team. Remember we are always here to help.Kind regardsPaul IngletonAssociate Operation Director
5/5
Googlehad a great experience with Douglas Allen in Woodford Green especially Joanne she’s well presented and full of knowledge, also the team have been helpful and consistent
Hi Tony, Thank you for leaving a review! It's fantastic to hear about your great experience with our Woodford Green team, and especially with Joanne. Best wishes, Douglas Allen.
5/5
TrustpilotI would like to thank Greg for his help …
I would like to thank Greg for his help in finding me my new home. Regular phone calls kept me in the loop with new flats coming on and between Greg and Andy I was well looked after. Great team and by far the most efficient and friendly estate agents I came across. Thanks again for everything
Hi Jamie,Thank you for taking the the time to post your review regarding Greg and Andy at the Woodford Green branch. I am pleased to see that they have really looked after you and helping you find your Dream Home.Thanks againRob wadeAssociate operations Director
5/5
TrustpilotSteve Ford at Woodford office
Steve Ford at Woodford office - I called in on the off-chance to the office and saw Steve - firstly I was surprised he remembered me and the details of my property from 2015 - I needed to find out some historical information. Steve was very helpful and found all the information that I required.
Dear Sheila,Thank you for your 5 Star recognition for the help you received from Steve at our Woodford Green office, he will be delighted to hear he was of such help to you.Kind regards,Jon Holden - Managing Director
5/5
GoogleThe team at Douglas Allen have been nothing short of wonderful dealing with the sale of my Mothers home. Rumel, James and Ann-Marie, we have giggled throughout this process, especially with Pigeon gate and James coming to the rescue to save said Pigeon from the chimney breast, mid viewings!!! Thankyou, you’ve been kind and considerate to my lovely Mum. It’s appreciated.
Good Afternoon Kate, Thanks for leaving us such a lovely review, we really appreciate it. It's fantastic to hear how positive your experience with us has been. We're thrilled to know you're satisfied with our service. All the best, Douglas Allen Woodford Green Estate Agents
5/5
TrustpilotSerious and reliable people!!
Very serious and reliable estate agency!!!All member of staff where extremely helpful and respond all the time to our enquiries especially Rachel Newland and Tanya KeeneThey introduce us as well, to a very good mortgage advisor William Nash from Mortgage Matters Direct who managed to find the best deal for usMany thanks !!!
Dear Bogdan,Thank you very much for your 5* review concerning our Chigwell team, Will, Rachel and Tanya will be only too pleased to have helped you.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotGreat, stress-free experoemce
We had a great experience dealing with Tanya Keene - Sales Progressor. Tanya was always available to speak to for queries or to keep us updated on the progress of the move. For what can be a stressful time for any Homebuyer, Tanya went above and beyond to ensure we were always in the loop. Great service
Dear Gary, It is always a pleasure to see that our sales progression team are keeping the clients fully updated and as you say helping them through what can be a stressful time. By having a dedicated team of sales progressors certainly helps to iron out those wrinkles that often occur during the sales process, giving them time to ensure that the issues are dealt with and more importantly the clients are kept in the loop. Our aim is always to ensure that the service level we offer is not like many agents until you agree a sale, it's right through until the day of completion. If we can help moving forward please do not hesitate to contact us.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotI am so grateful that Douglas Allen…
I am so grateful that Douglas Allen Woodford Green found us the most perfect home. I would particularly like to thank Stephen Ford for making all efforts to ensure the sale was progressing quickly and smoothly, and to Khaleesha and Aseena who were always both kind, understanding and readily available to help. Thank you all!
Dear Athena,Thank you so much for your 5 Star review regarding purchasing your new home through our Woodford Green office. I am delighted to hear how helpful Steve and his team including Khaleesha and Aseena were throughout and they will all join me in wishing you much happiness in your new property.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotDouglas Allen Walthamstow gave us an …
Douglas Allen Walthamstow gave us an excellent service when buying a property through them. Ben and Maria made us feel assured they were doing all that they could to get our offer agreed and they didn't rush us either. We would recommend them and definitely use them in the future if we ever want to sell.
Dear Amy,Thank you for taking the time to post your 5 star review regarding Ben and Maria at the Walthamstow branch.We all know that buying a property can be stressful so it is nice to hear that things were dealt with at a comfortable pace and they both helped you secure your new home.I hope it all goes well for you .Rob WadeAssociate Operations Director
5/5
TrustpilotMy property was with Douglas Allen…
My property was with Douglas Allen Barkingside branch, unfortunately due to a change of circumstances I have had to pull the property out of the market. Joe and his team Abdul and Hassan were true professionals and would recommend selling and buying from them. Their teamwork and work ethics are one of the best.
Dear Joy, Thank you for confirming that Joe and his team at Barkingside office have been true professionals. It is by having the right work ethics and working totally as a team to help our owners move forward is our commitment in all we do. When you are ready and need our help again, we look forward to ensuring we help you move next timeKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotFaisal Noor from Chadwell Heath Branch
I will like to use this opportunity to say a big Thankyou to Faisal Noor for the excelent services provided during buying our house. He make the buying process quickly and easier. I found him very professional, friendly and competent broker.I would very strongly recommended Faisal services, glad to have found him.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotThanks for our lovely home
We were really impressed with the professionalism of everyone at the Chingford branch, particularly Jess, with whom we saw a number of homes over a number of months. Our new home is perfect for us, particularly for the cat, and the purchase went through really smoothly. Thank you everyone, we are very happy here! Jonathan and Selina
Dear Ms Papa,Thank you for your 5 Star endorsement of our Chingford office and in particular of Jess. I am glad that their professionalism helped you find your ideal home and wish you (and your cat!) many years of happiness there.Regards,Jon Holden - Managing Director, Douglas Allen
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