Every review we hold for the Redbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently had a property viewing with Dawn, and I couldn't be more impressed with her professionalism and approach. Dawn's friendly demeanor and exceptional knowledge made the entire process smooth and enjoyable. She took the time to answer all my questions thoroughly and ensured I felt comfortable every step of the way.
Muhsin · 5 December 2024
Agent replied · 12 December 2024
Hi Muhsin,
Thank you for your lovely review! We're thrilled to hear that Dawn's professionalism and friendly approach made your property viewing such a positive experience. It's wonderful to know she was able to answer all your questions and ensure you felt comfortable throughout the process.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotThank you to Nicolle Eustration
Two months later than we expected we finally "exchanged contracts" yesterday. Thanks to Nicolle Eustration and her hard work keeping everyone in the chain informed and chasing problems until they were resolved.
Without your help and co-ordination, I am sure we would not have reached "exchange of contracts" . Many thanks for going that extra mile Nicolle.
Ann · 2 May 2015
Agent replied · 22 November 2024
Dear Ms Davenport,Thank you very much for your feedback regarding Nicolle. Very few estate agents have Sales Progressors to do what Nicolle does in keeping on top of sales once they have been agreed and their customers are all the poorer for it. Nicolle often goes above and beyond the call of duty to ensure every customer buying or selling through Douglas Allen moves in the most stress-free manner possible and she will be delighted to see her efforts have been recognised in your review.I wish you much happiness in your new home.Regards, Jon Holden, Managing Director, Douglas Allen
★★★★★ 5/5
GoogleWorked with Kris as a first time buyer as my mortgage broker - going from having zero clue about anything, Kris made it so easy and simple, went through everything with me, was there at any point for any questions I had, even if I asked multiple times! Couldn't recommend him enough.
Lorna · 26 February 2024
★★★★★ 5/5
TrustpilotProfessional and informative
I recently used Douglas Allen to sell my house. The staff were all very professional and worked hard to get me a buyer. I wouldParticularly like to thank Rumel Miah and Andy Dumas who were my main points of contact. They kept me informed with regular updates and a very helpful online portal. My experience was very positive and I would highly recommend them.
Jason · 27 April 2023
★★★★★ 5/5
TrustpilotIan was absolutely fantastic in showing…
Ian was absolutely fantastic in showing us the properties around, despite being in traffic and running a bit late; Ian waiting for us and did not cancel the viewings. I really appreciated his patience and professionalism.
Suleman · 13 December 2022
Agent replied · 22 November 2024
Hello Suleman, Thank you for leaving us your feedback! Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotExcellent, especially Janine Briggs
From start to finish Douglass Allen were execellnt when it came to selling our property. Janine Briggs especiialy help cordinate the whole processs keeping in contstant touch with updates. Her true professionalism shone through and nothing was a problem. I would highly recommend Janine and her team to anyone looking to buy or sell their property.
Dave · 13 March 2017
Agent replied · 22 November 2024
Dear Mr Carter,Thank you very much indeed for your kind words relating to Janine Briggs and your 5 Star review. Janine is one of a rare breed, a Sales Progressor who is 100% focused on turning a sale into a home-move and has been successfully doing this within Douglas Allen for almost 30 years! Most agents don't employ Sales Progressors and hopefully you have positively benefitted from our decision to do so right across our company.Thank you very much for choosing Douglas Allen to sell your home, your custom is genuinely appreciated.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotGita VJN
I take great pleasure in writing this comment for this Company. Lucy is a great asset for them and its a great pleasure dealing with her. She went that extra mile to secure a property for us. Very pleased with the Customer Service we received from her and looking forward to have more more interaction with her. Very commendable indeed. Thank you so much Lucy♥️
Geetha · 17 March 2023
★★★★★ 5/5
TrustpilotDouglas Allen Barkingside - Very Helpful and Professional
The Douglas Allen team were very helpful and knowledgeable throughout the process of selling my home and buying a new property. They were very professional throughout and sought to resolve any issues immediately, despite the challenges presented.They worked as a team and ensured someone was always available to respond to queries. Many thanks to Chloe Brito, James Edge, Trejuan Simpson, Chelsey Baldwin and Joe Bradley. Your efforts are much appreciated.
Radicalie · 9 September 2022
★★★★★ 5/5
TrustpilotMy experience with Ann-Marie - Woodford Green Branch
My experience with Ann-Marie has been extremely enjoyable and productive. She has been extremely professional, warm, knowledgeable and friendly. It has been a pleasure to view properties with her as well as experience her focus, enthusiasm and confidence in trying to sell my house. I cannot recommend Ann-Marie highly enough.
LOFTUS · 26 March 2024
★★★★★ 5/5
GoogleRiana was very helpful from the moment we met. Very professional and pro active and made sure that I was understanding everything she was telling me so when I left I had great knowledge of my property and what I would like to do with it in the future
Harry · 24 October 2020
Agent replied · 23 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotAnn Marie
Ann Marie, Stuart And Andy have made the process of buying a house so simple and streamline it’s been an absolute pleasure working with all three. They are all very attentive and make it a conscious effort to make the customer feel comfortable and confident about their decisions at all times. Thank you once again for all your help.
Nandunica · 2 August 2024
Agent replied · 22 November 2024
Good morning Nandunica,
Thank you for your lovely review! We're thrilled to hear that our team made your house-buying process simple and streamlined. We strive to help our customers through what can be a stressful time.
Best wishes,
Douglas Allen
★★★★★ 5/5
TrustpilotI mainly dealt with Jordan and Joe who …
I mainly dealt with Jordan and Joe who were an absolute pleasure to contact. Their professional, understanding approach, where nothing was too much trouble made the whole selling process far less stressful. My thanks to Tanya and robin who mediated between the buyers and my solicitors. Thank you for your hard work. An excellent team
Fay · 30 August 2017
Agent replied · 22 November 2024
Dear Fay,Thank you for your 5 Star review of our Chigwell office who will take much pleasure from knowing they were able to help you so much in selling your home. We never forget that you are spoilt for choice when it comes to choosing an agent so we are determined to make sure that our results talk louder than others promises.Robin, Joe, Jordan and the whole team will be chuffed with your recognition and will join me I'm sure in thanking you for your custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotI’m a first time buyer
I’m a first time buyer, I had good encounter with one of the property agents ( Tia ) which she was very helpful in explaining all the process as well as get me my Agreement in principle with their Mortgage advisor. Thanks Tia
Kwadwo · 13 December 2021
Agent replied · 22 November 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotStewart was very supportive whenever I…
Stewart was very supportive whenever I came. I rate your service 5stars. Wish you all the best.
Sharda · 6 April 2024
Agent replied · 22 November 2024
Dear Sharda,Thanks for leaving us a five star review, we really appreciate it. Douglas Allen, Ilford Branch
★★★★★ 5/5
GoogleMyself and my partner recently purchased a property. From the start of the purchase to the end, Douglas Allen have been extremely helpful and professional. Ella Seki and Ray Phipps have been a great point of contact and have supported us and helped speed up the process. I would recommend them to anyone who is looking to sell their property, I will certainly use them in the future.
Jade · 27 January 2024
Agent replied · 23 October 2024
Hi Jade,
Thank you for leaving a review! We're delighted to hear how extremely helpful and professional our agents have been throughout your purchase and how, Ella and Ray in particular, have supported you and helped speed up the process.
Best wishes,
Douglas Allen.
★★★★★ 5/5
TrustpilotI dealt with Shana who was really…
I dealt with Shana who was really lovely and helpful. She was very informative, knew the area like the back of her hand and genuinely showed an interest in us as people which is rare these days... I'd recommend asking for her if you're looking to find your dream home
Iain · 13 March 2020
Agent replied · 22 November 2024
Hi Iain,Thank you for posting your 5 star review regarding Shana in the Chingford office . I am sure she will be delighted that you have done this as a testimonial to her work with you.Shana has a genuine passion for what she does and it looks like it is shinning through.Thanks AgainRob WadeAssociate Operations Director
★★★★★ 5/5
GoogleThe best of the best love Dawn.
Tyler · 15 March 2026
Agent replied · 15 October 2026
Hi Tyler,
Thank you for your brilliant feedback. Dawn will be absolutely delighted to hear how highly you think of her. Providing supportive, professional guidance throughout the moving process is exactly what we strive for when helping clients with buying or selling a home.
We truly appreciate you taking the time to share your experience.
Thanks,
Douglas Allen
★★★★★ 4/5
TrustpilotNew to Douglas Allen
Having been unhappy with present estate Agent, have switched to Douglas Allen, and have been in contact with Emma at Chadwell Heath Branch, who, gave me more help and information than I was getting elsewhere, therefore we look forward to selling our house through yourselves, and thank Emma for steering us in the right direction.
Lynn · 26 August 2015
Agent replied · 22 November 2024
Dear Ms Finch,Thank you for your kind comments regarding our Chadwell Heath branch and in particular Emma. We are proud of our Investors in People accreditation where all our staff are trained to the highest levels within the industry and I am pleased that you have been the beneficiary of this.I am sure Emma and her Chadwell Heath colleagues will do everything within their power to achieve a sale of your home on your behalf.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotFantastic service and very helpful…
Fantastic service and very helpful indeed. They also continued to be helpful once I had decided to buy a property with another agent as I felt that was the right one, which is a level of professionalism which is impressive (for example by recommending a surveyor). Particular thanks to Aseena and to Stephen.
Jack · 14 April 2018
Agent replied · 22 November 2024
Dear Jack,Thank you very much for your 5 Star review. Both Aseena and Steve will be delighted with your recognition too and be only too pleased they were able to help you successfully complete your move.Kind regards,Jon Holden - Managing Director
★★★★★ 1/5
TrustpilotI do not recommend
I would not recommend this company even if you are desperate to sell your property. They approached me to list my property and when I said the price that I want is £345K for a new build 1 bed flat 77smq on a main road, they suggested that I am not going to achieve even £300K. This is even less than what I paid when I bought the flat in 2019!They are just looking for an easy sale without much effort.Also, they keep suggesting their mortgage adviser who is apparently working in their branch through a partnership as the best specialist in the area. When I had a chat with her and mentioned that I used L&C mortgages before, she said that "they are not that good, don't they", well they are actually amazing and FREE. When the sales agent spoke with me it sounded more like he tries to sell this lady's services than helping me to sell my flat. Honestly, this is a horrible and very stressful experience, especially for a first-time seller, who is trying to make their next move.
Emanuila · 16 February 2023
Agent replied · 22 November 2024
Dear EmanuilaThank you for leaving your review and we are disappointed if our service was not of the standard that you expected.Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk.We look forward to hearing from you.Kind regardsDouglas Allen
★★★★★ 5/5
TrustpilotTop rate service from Stephen Ford and…
Top rate service from Stephen Ford and his team. Proffesional, freindly and always there when needed. Their assistance and guidance through the whole (challenging at times) proccess was instrumental in securing the sale, Thank you! I've already recommended Douglas Allen Woodford Green to friends and neighbour's that are thinking of selling.
Tom · 16 June 2019
Agent replied · 22 November 2024
Dear Mr Kirrage,Sincere thanks for your 5 Star review based on your experiences of selling your home through our Woodford Green office. Steve and his team go all out to provide a premium service and I’m delighted you have benefited from this.On behalf of the whole team, thank you for your custom.Kind regards,Jon Holden- Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotWaseem Khan - East Ham Branch
I had a wonderful experience in the East Ham branch. The staff were friendly and helpful but especially Waseem Khan who we dealt with mostly on this occasion. He was patient, informative and listened to what we were looking for. I thoroughly enjoyed the expereince and look forward to working with him again soon.
Tricia · 14 October 2016
Agent replied · 22 November 2024
Hi Tricia,Thank you for taking the time to write a review regarding Waseem at my east Ham branch. I hope he helped you find your dream home. We spend a lot of time e coaching our staff so that people like you receive this kind of service.Thanks AgainRob wadeAssociate Operations Director
★★★★★ 5/5
GoogleDouglas Allen in Woidford sold my parents home for 80k over thé asking Price, thé neighbour next door was selling through another agent and theirs was refurbished and extended and only got 5k more. When they heard what Steve and his team achieved they made their buyer pay another 50k - and that shows thé différence between your average estare agent and thé Woodford Douglas Allen crew.
Virginia · 24 October 2022
★★★★★ 5/5
TrustpilotWe were very happy with the service…
We were very happy with the service from Douglas Allen. They were very efficient and also very quick to get back to us on any issues. We would like to say a special thank you to Rachel Newland, Robin Bowden and Tanya Keene who were an absolute pleasure to work with.
Sam · 23 April 2019
Agent replied · 22 November 2024
Dear Sami and N,Thank you very much indeed for your kind words and 5 Star review of our Chigwell office. Robin and his team really are experts in their field and will be delighted they were so highly appreciated by you.Kind regards,Jon Holden - Managing Director
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