Winkworth Reading reviews

★★★★★ 5/5

Trustpilot

Terrific sales team - Lady and Sean are brilliant

Terrific sales team. Lady was flexible and accommodating when we wanted to arrange property viewings, and her knowledge of the local area is second to none. Sean was proactive and helpful and really worked hard to move our purchase towards a swift completion. Five star service, would definitely recommend.

Belinda · 31 January 2023

★★★★★ 5/5

Trustpilot

The Winkworth team in Kensal Rise

The Winkworth team in Kensal Rise is exceptional. Thorough, caring, professional, and relentless in finding our ideal home.By far the best team we came across and that was reflected in the quality and choice of the houses they had access to, clearly, they are trusted by many.

Andrew · 5 April 2023

★★★★★ 5/5

Google

We purchased our house through Winkworth and from beginning till end it has been excellent customer service, Robin is very knowledgeable and answered all our queries and made our purchase experience very smooth and easy. We are grateful to Robin for helping us through the process, and would highly recommend him and their whole team. Thanks!PositiveResponsiveness, Quality, Professionalism, Value

Balvinder · 26 October 2021

★★★★★ 5/5

Trustpilot

Winkworth is the agent you need

Kerry and Sarah were so helpful and made our process seamless. They were very understanding during obstacles and always found a way around it. They are also very proactive and the nicest agents I have ever met. The team are very responsive. They made our overall experience easy and lovely. I couldn’t thank them enough

Rachel · 12 September 2024

★★★★★ 5/5

Trustpilot

Great experience

Aaron brings his many years of exerience to bear in an offering which a parachutist would characterise as 'good all the way'

161188 · 13 March 2026

★★★★★ 5/5

Trustpilot

Brilliant letting agent team

Every dealing I have had with Winkworth Kensal Rise has been superb. They are an incredibly charming and efficient team, always on hand for any queries. They are knowledgeable about the market and have always found great tenants really quickly. Wouldn't ever use anyone else.

SIMON · 12 May 2023

★★★★★ 5/5

Google

Great experience! Nicola was super helpful, always on point and provided full visibility on the steps. She was always available for additional viewings even on short notices sometimes. Many thanks and highly recommended!!

Tarun · 28 February 2024

★★★★★ 1/5

Trustpilot

The worst agency .

The worst agency .. I had a viewing yesterday and I went to see the flat with my wife and my 6 months old babe ,and my agent Lewis Impleton , probably he hasn’t so happy with that , he tried to avoid answer my question, very poor customers skills , he wasn’t even showing me the house , not talking at all .. probably you could see he was not interested to rent the flat to me from the first moment .. after that i told him I was happy to rent the flat and I have everything had they need .. while allAnswer was been answered next day was asking me again the same question by email . .. his email very unprofessional, he was like writing to a friend .. never mind after all that , not answering to me for 2 days , I had to email him again and after the reply of him was that the flat it’s been gone .. that all , didn’t even ask me if he can show me some other properties that are still on the market..

Gio · 14 March 2024

★★★★★ 5/5

Google

From the start, Robin was very informative and open, honest and upfront. He gave great advice and accurate expectations. It made the sale of the house very easy and I was kept informed of every stage. I would highly recommend them . Thank you Robin and the team.

Rebecca · 12 January 2023

★★★★★ 5/5

Google

Excellent services provided by Winkworth! James Old is the outstanding agent! Without him, everything can’t go so smoothly! Highly recommend Winkworth to all the local and overseas people who want to rent, let or buy property in UK

魏少紅NGAI · 26 October 2023

★★★★★ 5/5

Google

Winkworth Reading are simply exceptional. I’ve worked with them for over 5 years and every experience has been positive. James and his team are highly professional and experts in their field. I could not recommend them more highly.

Adam · 26 October 2023

★★★★★ 5/5

Google

Izzy and team were very helpful and polite and professional in helping me find my next rental in Reading.

Sophie · 7 November 2025

★★★★★ 1/5

Trustpilot

Please avoid them. Reclaiming our deposit has become a lengthy and arduous process

Unfortunately, our experience with Winkworth has been so disappointing that I must give a 1-star rating, though I wish there was an option for zero stars. They have repeatedly made false statements to unfairly extract money from tenant. Even damage noted in their own move-in inventory report from last year is now being used against us to justify charges. It's disheartening to witness their prioritization of profit over fairness. When confronted, they suggest disputing through "my deposit scheme," only to further inflate fees. Our cleaning fee surged from £140 to £336, and apart from maintenance fees were hiked for pre-existing damages. Despite returning the property in better condition, we were still charged professional cleaning fees for mold, dust, and dirt present upon move-in. They even colluded with their inventory company to exploit situations for financial gain, leaving us speechless. Additionally, we graciously accommodated potential tenant viewings three times in 10 days, only to have our privacy violated as individuals freely took photos and rifled through our belongings without consent. This experience has left us profoundly disappointed and hesitant to engage with Winkworth in the future.

W · 22 February 2024

★★★★★ 5/5

Google

I just bought my first house and I am very grateful and satisfied with the winkworth company, especially with the two agents Nicola and Trudy who helped me and made my job very easy. For every question I had, I received answers in a timely manner and the agents were very kind and understanding. I suggest to everyone that if you want to buy or rent Winkworth is the right company. Thank you all !

Manuel · 28 May 2024

★★★★★ 1/5

Trustpilot

Worst Ever

My experience with Winkworth was a masterclass in chaos and incompetence. A real circus is even better them. Not only did they turn a blind eye to broken properties, but they also seemed to have a PhD in denial and deception. They don't even have the decency to possess basic moral standards. I bet Winkworth does not care their branding or reputation, basic thing for a business. Their idea of 'professional cleaning' was a joke - the place was dirtier than a pigsty, with mold, spiders the size of small cars, and no sign of any supposed cleaning crew. And don't even get me started on their response time - it's like they only sprang into action when I threatened to pack my bags.During checkout, they pulled out all the stops with their wild accusations, conveniently forgetting that the damages were already there when I moved in. But oh no, let's blame the tenant instead!And as if dealing with Winkworth wasn't enough, their partner in crime, ACT Property, was just as useless. It's like they were in cahoots, caring more about squeezing every penny out of me than addressing my legitimate concerns.Privacy? What privacy? They had no qualms about waltzing into my home uninvited, rearranging things like they owned the place. And to top it all off, they even decided to whip up a meal in my kitchen without so much as a 'by your leave.' They took away my letters too.Getting my deposit back was a whole saga, thanks to their fault-finding frenzy. But hey, at least I've inadvertently become their biggest promoter in my community (whatsapp, X, facebook, signal, neighbours) about Winkworth. The way word spreads, it's like a snowball effect! I am so excited!

Tong · 19 February 2024

★★★★★ 5/5

Google

The rental market in Reading is especially busy and I was very grateful to meet James Hathaway from Winkworth at a viewing. He was very honest and professional in our dealings and so too was Charlotte Ebdon. They both were very helpful and made renting the flat very easy.

Eoghan · 26 October 2022

★★★★★ 5/5

Google

I've worked with quite a lot of estate agents as a tenant and most recently, as a buyer and Gareth and Winworth have exceeded my expectations, I've received timely follow-ups on everything we were working on and unconditional support even when I turned down an offer for a flat - thank you for leading by example! I would wholeheartedly recommend Gareth as well as Winkworth :)

Alice · 27 October 2018

★★★★★ 5/5

Trustpilot

Selling made easier

Very good advice when selling my late sister flat and traveling from Warwickshire to complete the sale was made easier by a lot of help

Shirley · 23 January 2026

★★★★★ 2/5

Google

Rented Queens Wharf Reading what a nightmare thru Winkworth as Property Managers. Lift was always broken, walking up and down 6 flights of stairs even when it was 40 degrees outside. Building takes no responsibility and Winkworth did nothing on behalf of their tenants. Building has a ton of issues aside lift so do your homework if you are thinking of renting in this building. Electric and utility bills outrageous, electric was 650 pounds a month. Also the 3 bedroom penthouse we rented had no Economy 7 they switched it off to fix a problem it caused with hot water heater. Was without hot water for 2 weeks during tenancy due to slow response and BS "we are waiting for parts" when they had to replace hot water heater, no excuse, all documented via emails between myself and Winkworth. Winkworth did nothing could not have cared a toss. We moved out early and shock, elevator wasnt working when I moved out and i had to pay movers a premium to lug my belongings down 6 flights and building nor Landlord would remediate costs. Appalling. Reading the reviews from Landlords is very telling. They are on owners, not tenants side for support.

Sweet · 26 October 2022

★★★★★ 5/5

Trustpilot

I have just re let my apartment

I have just re let my apartment through the Kensal Rise Office who have been managing my property for 2 years. Aaron and his team were fantastic and managed a turnaround in record time resulting no loss of rental revenues. The process was extremely efficient and very re assuring. They went above and beyond my expectations. Totally recommend.

Alison · 29 March 2021

★★★★★ 5/5

Google

Winkworths and Nicola were the driving force in our sale. They were not our first agent but their fresh, professional and proactive approach secured a sale within days. I’d highly recommend their services to anyone.

Denise · 26 October 2023

★★★★★ 5/5

Google

Robin was efficient and approachable. Very good at communicating and he kept us updated at all times. He ensured that our case progresses were on time and chased different parties to ensure everything went smoothly.

Manish · 26 October 2023

★★★★★ 5/5

Trustpilot

Great experience with Winkworth

We rented an apartment though Winkworth last month and the process could have not been any better. From coordinating the viewing to signing the contract and moving in, Aaron and his team have gone above and beyond. Would definitely recommend them if you are planning to rent/ buy around the area.

Lucas · 6 September 2024

★★★★★ 5/5

Google

Alun chose and applied sales strategy yielding excellent results. He provided valuable support and advice during the sales process. All I had to do, was listen and trust him. Trudi delivered phenomenal level of post sale support, in effect she pushed both sides of solicitors to work together. It sped up the sales process greatly. I highly recommend Winkworth as a choice; their professionalism made it easy to trust their advice and get the results I have anticipated when we met for the first time.

Tom · 23 May 2025