Romans Reading reviews

★★★★★ 5/5

Google

I dealt mainly with Bernadette Martin for my purchase. I found Bernadette to be very efficient and helpful, and she worked hard to speed the transaction through. Bernadette and her team are a friendly and enthusiastic group of people.

Andrea · 29 July 2019

★★★★★ 5/5

Google

Kimberley Garcia Jones was my property manager when I was living in the flat I rented with Romans. She has been a great help. She was fast to respond to my emails, attended to my needs.

Cansu · 22 August 2020

★★★★★ 5/5

Google

I rented 2BHK flat from the Romans. We got allocated with dedicated property manager and the service they giving is outstanding. Whenever I reach Hossein on queries and some complaints, they way he respond to me is excellent. He always make sure that complaint I raised will get fixed with right solution. I appreciate Hossein's work and his whole Romans team.

Raj · 27 August 2023

★★★★★ 5/5

Google

A private company and working professionally and there is an employee named Lucky was very special and seeks to help all customers. made me love the company because of its excellent and sophisticated agreement with me

Naif · 7 June 2020

★★★★★ 5/5

Google

Over the past several months, we have had several communication problems with Romans. Finally we have found KIMBERLEY GARCIA JONES who has been an immense help in getting some movement on fixing a shower that we have been without since December. She is very good at keeping in contact and seeing things through. She also contacted us in her day off. Romans is lucky to have her as an employee as she careS about the customers and lets them know that.

Erin · 3 June 2021

★★★★★ 5/5

Google

Jessica Phillips Our property manager, from Romans Estate Agent, Reading, has always been a really personable and pleasant person to deal with. She has consistently shown herself to be incredibly helpful and quick to respond. Jessica, keep up the fantastic work.

Safeera · 23 September 2024

★★★★★ 5/5

Google

Excellent services and very friendly staff. When I rent my new apartment i would like Zora Koster to handle all the viewings as I can consider Zora to be a very friendly and professional individual. And futher more when i decide to SELL my apartment I would also recomnmend Zora to do the viweings even though she is in lettings. Thank YOU Zora for a very good service. Rgds Ketan.

Ketan · 29 July 2019

★★★★★ 5/5

Google

I've been looking into renting a property in Reading. Rebecca Mayle was really helpful in suggesting some properties which suited my needs. I found her response extremely efficient and look forward to starting my moving process with Roman's.

Jasmine · 29 July 2019

★★★★★ 1/5

Google

I called up this morning to enquiry about a property Romans advertised, as the advert was very vague and did not have much information to go off.. I spoke to a sales rep who didn’t know much about the area but was happy to google!! He then went on to advise it was not possible to view the property without a Mortgage in Principle! Fair enough, and I had the agreement available but if this was one of the requirements in order to view the property this should have been stated in the advert, especially if this is mandatory. My call was then passed on to Michael Page (manager) who was rude, unhelpful, and patronising. even said to me, whether I had any experience in buying a home! I have spoken to many estate agents and the service I received today from Romans was awful. The issue here was not for me to get a MIP as I already had an agreement I could send to Romans. But it was the disgusting attitude shown to me from Michael Page and I told him I do not want to proceed with the viewing based on the poor service I had received. His tone was patronising and belittling. I will never use this Estate agents!! Mike has not represented this company well at all.

Asma · 10 May 2021

★★★★★ 5/5

Google

I would like to say that as the person managing our property, Kian Lewington has always done his very best to get my questions answered, find me the right person and respond in a timely and professional manner. Karen Brown

Karen · 2 October 2024

★★★★★ 5/5

Google

We have been living in the property which we leased through "Romans Letting & Estate Agents, Reading" for 5+ years and I finally took time to thank our property manager "Kimberley Garcia Jones" for making our life easier with whether it is to fix reported issues, property visits, maintenance... anything related to property she handles it very well with friendly approach. Thanking you and your team for handling matters very responsibly.

Dip · 27 August 2022

★★★★★ 1/5

Google

I'd rented a property let by Romans for the last 1 year 5 months and at the end of my tenancy I asked the property manager to help me get the end of tenancy cleaning done and they said they're happy to help but once I vacated the property they sent an invoice of £600 where professional cleaning services are asking for £230 to £250 for doing end of tenancy including Oven and steam carpet cleaning. When I asked them I can get these guys to get it cleaned by these agents they are saying now you have vacated the property so you have to go by their rules and they can charge whatever rubbish value they can think of. This is total harassment and mental tension for the last 2 weeks. And now they are asking to charge an arbitration fees of £120 on top of the £600. This is absolute rubbish and highly unprofessional. Please can someone guide how I can put a formal complaint against these letting property managers??

Rekha · 9 April 2021

★★★★★ 5/5

Google

This review is for Sarah George, our Property Manager at Romans Letting & Estate Agents Reading. She has been great throughout all our tenancy, accordingly with the Landlords which have been always supportive on our needs. Apart from being punctual with due checks and reviews, to ensure that everything was in place at the property, she has also picked up timely any maintenance issue we highlighted to her, and even when they were urgent fixes, she went above and beyond to meet our expectations and reduce to a minimum the discomfort. Always friendly and professional, really nothing to say apart from positive comments. GOLD STAR!

Daniele · 2 April 2021

★★★★★ 5/5

Google

I have been with Romans for a few years and got Kimberley Jones as my contact person after a few years. The service has improved significantly since I have been assigned to her as she has been consistently outstanding. She is very quick to respond via email and fixes issues with my flat (i am the tenant) swiftly. The folks she is sending around are also great and know how to fix the issues. Admin work is also easy thanks to her, never had an issue with hidden fees, renewal or - now - moving out.

Mueller · 3 March 2021

★★★★★ 5/5

Google

I would like to extend my sincere thanks to the wonderful team at Romans in Reading Market place, Particularly George, Dan and Bernadette for their tireless effort in selling my property. Thank you for your hard work.

Wilson · 29 July 2019

★★★★★ 5/5

Google

A private company and working professionally and there is an employee named Lucky was very special and seeks to help all customers. made me love the company because of its excellent and sophisticated agreement with me

Alqalam · 3 December 2019

★★★★★ 5/5

Google

My new Property Manager Marianna is fantastic. She has managed to get so many things sorted for me since she took over managing the property and has gone above and beyond. She deserves to be rewarded.

Nadia · 26 November 2019

★★★★★ 5/5

Google

My experience was pretty good. Darren was my agent. He takes an extra step to make things easier for you! Literally I recommended the Romans to everyone I knew was looking for a place to rent.

Nouf · 18 October 2019

★★★★★ 1/5

Google

LANDLORDS AND TENANTS BE WARNED... Rented out a place through Romans for a year. Absolute hell from the beginning to the end. Agency fees exceeded £1000 which were for hidden charges you are not expecting such as £300 for an additional tenant when it was 2 people in a 2 bed apartment. They promised a move in date then asked to push back for a few weeks because vacating tenant was not ready to vacate on our contract start, and we were still expected to pay full rent even with a reduced term. When we were not happy with this, the agency let us move in but the house was not prepared, we did not have our parking permits as it was lost by previous tenants, the property was not cleaned as we were promised, fecal and blood stained mattresses, caked in grease which even the strongest of cleaning agents could not get off, hair and stained carpets etc. We ended up going to the landlord for any concerns who was fair, but even the landlord had issues with the agency who billed the landlord for toilet brushes and light bulbs etc which we were due to have but never received. The agency decided to leave us with the last tenants toilet brush instead. Be wary, extortionate fees for probably the worst service we have ever received!!!

Josh · 13 December 2020

★★★★★ 5/5

Google

I want to give a special thankyou to my Romans estate agent, Suresh Rana Magar, for making my move as comfortable and effortless as possible. Completely transparent from the initial viewing right through to the move in date & clear and concise in all communication in between. After request, Suresh got our move-in date pushed back to a more appropriate date and handled all negotiations, queries and problems promptly and professionally. The move & property manager where also very helpful with the moving in transition, check in and any maintenance issues we had in the flat.

TheCDStott · 6 December 2020

★★★★★ 4/5

Google

We dealt with Bernadette who was so friendly and efficient throughout; she really made the process much easier. We were buying through Romans but if we ever sell I will go to Bernadette first. Definitely recommended!

Laura · 29 July 2019

★★★★★ 1/5

Google

Oh my God! Stuck with my deposit. Romans just send me £460 bill for professional cleaning. property how we left is better cleaned than we moved in. There definition of professional cleaning means just give them what they are asking. Landlord offered us to change the carpet as that was in very bad condition from the day first. and as we left instead of changing the carpet he want to charge us to clean that carpet which should go in the bin. Frustrated! Hi, it is know 15/10/2020 almost one month since we left the property and couldn't get even one penny back from our deposit. That's how Capitalism works, always stay with the rich and that's how richest get rich. And romans keeping our money into there bank account making money in terms of intrust.

A · 21 October 2020

★★★★★ 5/5

Google

Pooja from Romans in Reading is a fantastic property manager. Throughout the duration of our tenancy so far she has been so helpful and prompt in responding to any inquiries or requests we've had.

Daisy · 10 March 2020

★★★★★ 5/5

Google

I have dealt with Rebecca who has been very helpful and efficient and sending me great properties which meet my requirements, making looking for somewhere new to live very simple, thank you. Would highly recommend.

Joanne · 29 July 2019