Every review we hold for the Reading office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience with Romans (purchasing a property)…
I've had fantastic experience with Romans Woodley throughout the purchasing process. Daniel was very professional, kind, knowledgeable and supportive, from organising the viewing, through negotiations, to the exchange process (we are due to complete in few weeks). In addition, Romans Move Manager kept me informed on the progress, in all stages of the process, which I found very helpful.I can highly recommend Romans if you are thinking of purchasing a property!
Sonja · 11 September 2023
★★★★★ 5/5
TrustpilotGreat Staff
I have been with Romans in Swindon for the last year. I have found them to be helpful and quick to respond to any issues. A special shout out to Christine Lancaster who is full of knowledge, always efficient at solving any rental issues and approachable and friendly. I also recently had the pleasure of speaking with Naomi Hamilton who was incredibly helpful and knowledgable.
Abi · 30 January 2024
★★★★★ 5/5
TrustpilotI have used Romans Landlord service for managing our house
I have used Romans Landlord service for almost 7 years. Kimberley Garcia Jones - Property manager for managing our property is simply awesome. She is always prompt responding the query and she make sure the landlord is always well informed about any issues that tenant are facing follow it up to till the end to resolve the issue. Kim is a great asset for Romans.I would n't happy to use Romans services for my future needs.
Balaji · 20 April 2023
★★★★★ 5/5
TrustpilotRomans Swindon, Christine Lancaster
Been with Romans Swindon for over a year now and I’ve had no issues with them, Christine Lancaster is really lovely and helpful and gets any queries taken care of rather swiftly. I had an issue with my boiler and submitted a fault report, Christine called me back, after taking a few details Gasworks resolved the issue the very next day, really happy about that.
Antony · 24 January 2024
★★★★★ 5/5
TrustpilotI have found your company very…
I have found your company very professional. In particular I've been dealing with Reece. He has been so helpful and very knowledgeable about each property. Reece has promised to find the right property for me and I believe him. Very honest and good with dealing with people. In an age when customer service isn't always everyone's priority I found it refreshing to have been on the receiving end of true professionalism.
Barbara · 2 August 2024
Agent replied · 29 December 2024
Dear BarbaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Reece a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotAmazing experience with Romans!
Can’t recommend Romans enough! Oliver has been absolutely amazing amazing throughout this process and willing help us resolve any issues throughout. He puts the customer first and makes it his priority to help. Also helps that he is genuinely happy to do so, he’s very good at what he does!
BUYER · 10 September 2022
Agent replied · 15 June 2024
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotFive star for Nathan Stevens at Romans
Five star for Nathan Stevens at Romans. Nathan has been my property manager for almost one year. His professionalism and excellence is second to none. I'm really pleased with the overall services from Roman and I will definitely recommend to anyone who needs property management.
Lynn · 10 March 2023
Agent replied · 15 June 2024
Dear Lynn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. We can't thank Mark and Nathan enough. It was a great pleasure to work with them. We had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their manager Steve.Highly recommended
Filiz · 2 March 2024
★★★★★ 5/5
GoogleKimberley Garcia Jones is a great property manager. She has a quick response to any queries and always help us out in case of any problem. She suggested the landlord for a redecoration in the bathroom which was a very good suggestion for us. I am glad that Kimberley is our property manager and we have faced no problems so far.
Akanksha · 23 October 2020
Agent replied · 22 October 2024
Hi Akanksha Thank you for the recent 5 star review. It is very pleasing to read your comments and glad Kimberley could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
★★★★★ 5/5
TrustpilotThank you to the Romans Team
Thank you to the Romans Team, Winchester
Sclarecytanet.com.cy · 19 June 2026
Agent replied · 22 September 2026
Hi there,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotJust wanted to say what a pleasure Kim…
Just wanted to say what a pleasure Kim Stockley was to deal with at the end of my tenancy. Everything made clear !
Dominic · 25 July 2024
Agent replied · 29 December 2024
Dear DominicCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotKim Stockley - brilliant
Struggling to have an issue resolved, Kim Stockley kindly stepped into the breach, pulling out all the stops to help. Many thanks Kim
Norman · 19 July 2024
Agent replied · 29 December 2024
Dear NormanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleI would like to give my 5-STAR appreciation to Sang [full name:Sangharsha Gurung] who has provided excellent service in his expertise as a letting professional for Romans ever since we had rented our existing premises about 2 years ago when we moved to UK under the BNO scheme. We are new comer to UK and Sang had always provided timely and professional advice to us from his heart. We are lucky to have Sang as our letting agent and wish him every success in his future endeavours!
Ahhung · 26 January 2024
Agent replied · 22 October 2024
Hello Ahhung Hung Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
★★★★★ 5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that we had from Lucky Sherpa and all the team at Roman Reading. Within 3 days Roman had successfully letting our flat out. Lucky Sherpa deals with all our queries promptly therefore we would highly recommend Roman.
Loretta · 16 March 2023
Agent replied · 15 June 2024
Dear LorettaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThoroughly impressed!
Thoroughly impressed!The effort Ayse Yerlikaya put into making this a quick and very easy process is sincerely appreciated. She went out of her way to make sure both us (as tenants) as well as the landlord get what they desire. At times, she worked until the late hours of the evening to ensure our offer is received by the landlord.Well done, and keep it up!
Ivan · 24 October 2024
Agent replied · 29 December 2024
Dear RaymondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotProperty management
Hi Donna at romans looks after our property in Bracknell and is always very helpful with anything we need to know or will find out if she doesn’t have the information at hand .Donna is very approachable and nothing is to muck trouble Simon
Simon · 13 March 2023
Agent replied · 15 June 2024
Dear SimonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. We can’t thank Mark and Nathan enough. It was a great pleasure to work with them.we had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their managers Steve.Highly recommended
Richard · 5 March 2024
★★★★★ 5/5
GoogleI have used Romans to let my small flat several times and have always been pleased with their services. They have quickly found me good tenants and dealt with business matters in a quick and efficient manner. I can thoroughly recommend them. The after service is very good too - thank you Daren Leung!
Hilary · 10 January 2022
Agent replied · 9 January 2025
Dear Hilary Gotham!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Reading branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
TrustpilotAnais Payne is a credit to Romans
It has been a pleasure communicating with Anais Payne from the Caversham office. Not only is she so very presentable, she is proficient in her role and responds to communication by return, always going the extra mile to make sure her customers are taken care of. Anais is a credit to Romans!
Lorraine · 22 April 2022
Agent replied · 15 June 2024
Dear Lorraine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotChristine Lancaster is the 'Star'!
Christine Lancaster is the whole reason why we like Romans. She has been our contact throughout our tenancy as does a fantastic job. Her customer service is excellent and we have always felt we are in safe hands if there is every an issue.
Eddie · 1 March 2023
Agent replied · 15 June 2024
Dear EddieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Romans
I am a landlord using Romans and want to thank Isabella York for all the support provided with managing property issues with existing tenants and ensuring the completion of renewals when required. I am always kept up to date with progress and all issues are resolved swiftly. Thank you!
CRFMAT · 26 August 2022
Agent replied · 15 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleKimberley has been my property manager for many years now; she is efficient and trustworthy. She is familiar with every aspect of my property and has a good relationship with my tenant. I have found that it is very important to maintain consistency and transparency in all transactions and this is what Kimberley exceeds at.
Martine · 23 October 2021
Agent replied · 22 October 2024
Dear, Martine Thomas, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleCharlotte & Jess have gone above & beyond during a tricky change in tenants. They have updated me at every stage during the many maintenance issues that have cropped up and kept the new tenants happy. Highly recommend.
Anna · 17 September 2025
Agent replied · 23 October 2025
Dear Anna Hamilton
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 2/5
TrustpilotVery Poor Experience, Would Avoid If You Can
Me and my partner went through a house buying process with Romans a few months back and it was a very poor process.
Ben · 3 February 2026
Agent replied · 23 February 2026
Dear Ben
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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