Trusted Agent profile · Reading
★★★★★
1,835 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,835 reviews on three platforms, including 355 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
4/5
TrustpilotProperty Manager review
Romans have been looking after our properties for many years.
Dear Lisa Olins, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Georgia. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleI rented a property from Romans about a month ago. So far I have been able to sort out all the difficulties I have had in renting a property with the help of Sang (the letting agent), Kimberley (the property manager) and Kim. In fact, they have always been helpful. They took care of everything (even the simplest process of registering for council tax, choosing an energy supplier, etc.) in a very friendly and helpful manner. Although I have no further experience with other agencies, I would say that these guys have really made a positive impact on my opinion of Romans.
Dear Pooyan Parnian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKimberley Garcia Jones has acted very quick when i had a water problem in my flat. Reached the building contractor to check on the issue and also reported me back immediately when resolved. Thanks Kim!
Dear Murugaboopathy Senthurpandian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExceptional Service and Communication from Romans Tilehurst.
I recently began renting a property through Romans Tilehurst and I couldn't be happier with the service I've received. From the moment I first contacted them, I was impressed by their professionalism and dedication to providing excellent service.Steve, Nathan, and Lorraine from the Romans team have been incredibly helpful throughout the entire process. They were always available to answer my questions and address any concerns I had. Their quick response to my emails and telephone calls made me feel valued as a client and ensured that everything ran smoothly.The communication with my new landlord facilitated by Romans was top-notch. They acted as a bridge between us, ensuring that all necessary information was communicated promptly and accurately.Overall, I am delighted with my experience renting through Romans Tilehurst. Their commitment to providing outstanding service and their professionalism are truly commendable. I highly recommend them to anyone looking for a reliable and trustworthy estate agent in the area.Thank you, Steve, Nathan, Lorraine, and the entire Romans Tilehurst team, for making my transition into my new rental property a seamless and pleasant experience.
Dear LisaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly Recommended
We were having trouble in finding a place and Romans Burnham were the most helpful of them all!David was our agent who was in constant communication, answered all our questions (even on the weekends!) and catered to our availability on viewing places. He helped us through the process of finalising with such ease.
Dear MariaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotNot Great for Students
Our experience of Romans (Bath) has been very poor. The property was not clean when our daughter moved in (including cigarette ends left by previous tenants) and faults do not get fixed. After a year they told the girls there was a slight discrepancy in money owed (less than £20 when rent paid to-date is over £20K). When the amount was queried, Romans promised to investigate implying it could be a system error. Despite responding immediately, and being told to wait, I (as guarantor) now receive an email saying I am being pursued for the money. Calls to the branch have not been returned, and the credit department number just goes unanswered. It has caused a lot of stress when we have done everything Romans asked of us.
5/5
GoogleExtremely smooth experience! Salome was extremely helpful in securing a letting for me! Could not recommend Romans Reading enough!
Dear Raza Karmally Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAbsolutely Fantastic…
My experience of Romans has been nothing but professional. The respect and courtesy afforded me was second to none. Mike and Luke went above and beyond. Their communication was succinct and they did not play games. They really have the balance right of acting for the vendor but also working with the purchaser to find acceptable middle ground.I have nothing but praise for Romans, its a pity that other estate agents are not as supportive and transparent.
5/5
TrustpilotRefreshingly good service
I have recently rented a home through Romans. What could have a a stressful process was made easy by Jon Randall.
Dear Jon We greatly appreciate your 5-star review and the time you took to share your experience with Jon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotWorst letting team to work with
Worst letting team to work with. Specially the one called Simron Johal. They were nice on the phone and never follow what they say on the phone.
Dear Thisanthan Ravichandran We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotExemplary Service from Romans in Swindon
We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, courtesy and empathy.Dealing with and resolving any issues that arise. We are not residents in Swindon so having this reassurance that our property is well managed is vital.Thank you Christine Lancaster and keep up the good work. You are an asset to Romans Lettings in Swindon.
5/5
TrustpilotWe have been using Romans as our…
We have been using Romans as our lettings agent for over twenty years and Donna has been our property manager for the longest time. We have found that they are responsive to both us as landlords and to our tenants and have nothing but good things to say!
Dear Mario Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe are very happy with this agency and their service mostly by Suresh Rana who helped us in viewing this property. As he showed the exact property which we wanted.
Dear Maria Cardozo We greatly appreciate your 5-star review and the time you took to share your experience with Suresh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
TrustpilotMassive thanks to Sarah Boyens at the…
Massive thanks to Sarah Boyens at the Bracknell office. I contacted Sarah at 13:00 regarding an urgent issue, by 15:00 Sarah had sorted everything. Sarah also followed up the next day with the various people involved to ensure that I had total peace of mind. Brilliant service thanks
Dear DebsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAs a Landlord
As a Landlord, I found Tim Allan a delight to deal with, he actually left his desk to see my flat, and deal with problems hands on. (You can not manage a property sittng behind a desk).To those Landlords being tortured by their letting agents in Reading, I can only confirm that my experience with ROMANS Reading was very positive.I now have 2 flats with ROMANS Reading, and 1 detached property with ROMANS Woodley
5/5
TrustpilotRomans Wokingham Kerry and team
Romans Wokingham team and Kerry were a great help, specially that it is my first time renting a property in the UK. They were very patient with all my questions and the property check the box of everything I have asked for. Thank you Kerry and the team, I appreciate the support!
Dear Carina Prata BorgesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMy property manager is so efficient and helpful that I was impelled to provide some feedback. I had an issue re a leaking water tank and she came to my rescue as always. So a big thank you to Kimberley Garcia Jones, she is a credit to Romans. Please pass on my gratitude for her support and friendly service.PositiveProfessionalism
Hi Tim Moriarty, thank you for your kind words and this wonderful review about Kimberley, we are sure she will be pleased to read your great comments. Kind regards Customer Care Team
5/5
TrustpilotWe would like to say a big thank you to…
We would like to say a big thank you to David , he was helping our family a lot to find a house that really suits us! He is very kind, well informed, friendly and he does a brilliant job! Thank you again, David! Was a pleasure to meet someone like you.
Dear RoxanaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery happy with the service, Ricol was very helpful in giving advice and answering any questions I had. He also pointed me in the direction of a great mortgage broker who was very helpful too. Would recommend
5/5
TrustpilotThank you Nathan for all your help and…
Thank you Nathan for all your help and support. You made this moving much easier for us from Dronfield to Reading.
Dear ParisaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotEfficient and reliable. contacted Julie Coombes at the…
I contacted Julie Coombes at the Swindon, mid morning on Friday 13 th May, problems with only toilet in house, very concerned that given that the weekend looming may not be able to be sorted. Couple hours later work carried out all sorted, what a relief, thanks to Julie Coombes and Contractor Neville Bishop, 😁
Dear Dee,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotOrginally a probate valuation enquiry
Orginally a probate valuation enquiry, Stephanie thought outside the box and brought along her colleague from the groups auction house. While we decided what to do with the property and during the auction process Stephanie kept in touch and even took the metre readings when we completed, thank you for your personal interest in our property sale
Dear Sez For,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMark Davison was in charge of the…
Mark Davison was in charge of the entire process of our new home. He has been professional and efficient with all the questions and documentation we need! Thank you so much!!
Dear Soraya UquillasCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSeamless experience!
Seamless experience!Lucy made this usually stressful process really easy and stress free, seamless. Really loving the new place we feel really happy and know we can contact them if we have any issues in the future ! Would recommend over other agents we’ve used in the past !
Dear BeckyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
