Trusted Agent profile · Reading

Romans Reading reviews

4.1

★★★★★ Great

1,835 reviews across 3 platforms

33-34 Market Place, Reading, RG1 2DE

Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,835 reviews on three platforms, including 355 Google reviews rated 4.3.

Google logo

4.3 / 5

355

Reviews on Google

This office

Yell logo

1.4 / 5

7

Reviews on Yell

This office

Trustpilot logo

1,473

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Reading office, from every platform, shown as written. First names only.

5/5

Google

I would like to thank the Romans Estate agents for making my move-in process as a smooth one. I had a very good experience. Many Thanks to Kimberley Garcia Jones, Suresh Rana Magar​, Meenu Chaudhary and Lucky Sherpa. The team is very professional, helpful and Kind. Keep up the good work.

Anand · 23 October 2022

Agent replied · 22 October 2024

Dear Anand, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

2023 This is going to be my 5th year renting with Romans agency. And I can only say this is the best agency I ever had. The reason being is because the members of staff that work really hard to make sure that you are happy and safe. I want to thank particulary Kimberly Garcia Jones. She is amazing, always goes above and beyond, very attentive, kind and always makes me feel comfortable and shows genuine care for her clients. Thank you so much. 2024 I am still renting with Romans and biggest reason is the team, they are amazing and most of all caring. I want to thank particulary to Kimberley Garcia and Ricc Bersella, for their time and hard work.

Isabel · 26 March 2024

Agent replied · 22 October 2024

Thank you for your comments and for using Romans services. Regards Jon Roberts Director Residential Sales

5/5

Trustpilot

Andrei & Roman's Wokingham - 5* Experience!

Andrei and the team at Roman's Wokingham have been clear and attentive throughout my experience with them. Giving me all the necessary information, and helping me arrange extra viewings when I needed them. Would 100% recommend to anyone who is undertaking the daunting task of flat hunting!

ECJ · 8 March 2023

Agent replied · 15 June 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Very helpful

Matt, Bethany and Ben were really helpful with buying and selling a house and a pleasure to deal with. I would recommend them.

HC · 31 August 2024

Agent replied · 29 December 2024

Dear HCCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben, Matt and Bethany a 5 star rating! Many thanksCustomer Care Team

4/5

Trustpilot

Stacey Cowap was very reliable at…

Stacey Cowap was very reliable at getting back to me with various issues etc, general help and other dealings with the landlord and third party companies that have done work at the property that I rented during my tenancy and has been professional about it all.

Eddie · 3 April 2023

Agent replied · 15 June 2024

Dear Eddie We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Trustpilot

Romans Swindon

I have used Romans in Swindon to manage my rental property for a number of years and have always received excellent service. Christine is my property manager and always acts with great professionalism. She will speak to me directly if there is any issue and is always quick to resolve any problems in the best way possible. Christine is a great asset to the swindon branch.

Huw · 4 February 2024

5/5

Trustpilot

Amazing customer service

Amazing customer service from the Woodley branch, I moved into a rented property a couple months ago and was extremely worried about the whole experience, however I had nothing to worry aboutI accidentally overpaid my rent and the overpayment was back in my bank within 4 days of bringing it to their attention Checkin was very smooth and easy thanks to the admin team

Sally · 15 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team

5/5

Trustpilot

Romans is a good company

Roamns approach has been professional and I am quite happy with their services so far in my two month of engaugement with them. Specially I am very happy with their agent Mr Mark Porter who has been very helpfull to me in puting me in right track of doing things correctly. Also he has be generally very approachable and easy person to get along with. Many thanks Mark (of Romans in Tilehurst Reading)

Ali · 18 August 2023

5/5

Trustpilot

I am very impressed by Sarah Boyens…

I am very impressed by Sarah Boyens from Romans. She is always very helpful, highly professional and able to promptly find a solution of complicated and unusual matters. She is so reliable, definitely, a person I trust. I am most grateful. Thank you so much Sarah!

R · 24 March 2023

Agent replied · 15 June 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Consistent excellent service

Romans have consistently delivered excellent service for the past 10 years. Renting out a property is never easy but Romans ensure everything is sorted quickly and efficiently whenever issues occur, using their many trusted suppliers and trades-people. In particular, many thanks to Aston Busby for the continued great service and quick response.

Sean · 16 August 2022

Agent replied · 15 June 2024

Dear Sean,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great service from Roman Kimberley

Kimberley Garcia Jones​ has been my property manager for many years. Kimberley is very professional for managing my property and provides excellent service for all the aspects of assistance I needed. She is always helpful and responsive. I am luck to have Kimberley as my property manager.

Fuwen · 17 February 2023

Agent replied · 15 June 2024

Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Romans have been managing my town property for many years proactively providing advice to ensure the apartment stays fully rented with no downtime! Thanks to Richard and his team Excellent choice the only choice

Mark · 26 January 2024

Agent replied · 22 October 2024

Dear Mark Titus Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Roman's have dealt quickly and…

Roman's have dealt quickly and efficiently with all my maintenance issues. Donna-Marie Brant has been my main contact for a few years and is friendly and conscientious. She always replies to emails and calls promptly and kept me informed of progress and has an easy-going nature which meant person to person contacts were never awkward.Thanks Donna-Marie

ShaunR · 22 January 2022

Agent replied · 15 June 2024

Dear Shaunr,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Sold my house through Romans. Having dealt with other estate agents in Reading I found them to be enthusiastic, efficient and professional. Chose Romans despite cheaper options. Glad I did. Process was stress free with a quick sale.

Antony · 23 October 2023

Agent replied · 22 October 2024

Dear Antony Graham Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I owe Romans a big thank you for taking…

I owe Romans a big thank you for taking such good care of my aunt as one of their residents (renting) for 14 years. She enjoyed all dealings with Roman's in Wokingham, particularly Heather & Eleanor. Combined with a good landlord, they have just made the process easier for me as my aunt passed away recently. Thank you Romans - Wokingham

Kim · 11 February 2021

Agent replied · 15 June 2024

Hi Kim Collins,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team

5/5

Trustpilot

Romans Bath office (AMY) was excellent

Romans Bath office was excellent. My main contact Amy is efficient, professional, very helpful. A pleasure to have dealt with her on my tenancy. One of the few staight-forward estate agency transactions that I have experienced in the past 40 years. Thoroughly recommended.

JHL · 10 June 2023

Agent replied · 15 June 2024

Dear JhlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Danie Brock, Romans, Swindon

We have worked with Dewhursts that became Romans for many years now. Our main contact is Danie Brock and have always found her extremely helpful and she has resolved issues for us in an efficient and speedy way. Always professional and always easy to contact at the end of the phone. Can't fault her.

Hilary · 26 April 2022

Agent replied · 15 June 2024

Dear Hilary, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

4/5

Trustpilot

Responsive, thoughtful and efficient help

I have had excellent help from Kim Stockley from Romans. She is responsive, efficient, empathetic, and caring and has been such a help in getting us settled in the house we are renting and managing the relationship between tenant and landlord. Thanks so much Kim!

Ilona · 5 April 2023

Agent replied · 15 June 2024

Dear Ilona, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Google

Excellent service very quick and on the ball and a great shout out to Cameron Smith who’s always made my life easy when renting my property many thanks guys!! Great job👍🏻😊 …

Mo · 25 February 2024

Agent replied · 22 October 2024

Dear Mo Najjar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

My experience was very good we got the property when we wanted and there was no hassle or any issues. Thanks Cameron Smith the agent who help make our experience very smooth.

Brendan · 25 February 2024

Agent replied · 22 October 2024

Dear Brendan 13 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Currently renting a flat managed by them and, so far, I cannot be more satisfied with the service provided. Suresh Rana and Kian Lewington have been outstanding in their roles. Not only are they great professionals, but they are also very kind individuals. They provided timely and efficient assistance with a maintenance issue I had with my door, as well as resolving a problem with my building's intercom system. Communication with the company is clear and efficient, ensuring that we can focus on enjoying our new place. Very recommended!

Mario · 25 February 2024

Agent replied · 22 October 2024

Dear Mario Oliver Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Kimberley has been our main contact at Romans for many years and throughout that time she has been excellent- quick to bring all issues associated with running a let properly to our attention- but always with a possible solution or range of options as to how those issues may be efficiently resolved. We really appreciate her support.PositiveProfessionalism

Jon · 23 October 2021

Agent replied · 22 October 2024

Hi Jon, your satisfaction is our top priority and we really appreciate the positive review and feedback you have given us. Kind regards Customer Care Team

5/5

Trustpilot

Excellent help and friendly communication

My post-moving experience so far with Romans has been excellent. Kimberley has been extremely helpful with any issues I have raised, as well as responding quickly and in a friendly demeanour. It has meant I have able to settle into my new rental with as little stress as possible.

EC · 7 November 2022

Agent replied · 15 June 2024

Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

A great start!

Mike was very easy to talk to. He was interested in our reason for wanting to move and had a really good knowledge of the areas we are interested in. Romans are very well set up and their partners in conveyancing etc were also very fast to get things moving.

Froudy · 27 September 2022

Agent replied · 15 June 2024

Dear FroudyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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