Trusted Agent profile · Reading
★★★★★
1,835 reviews across 3 platforms
33-34 Market Place, Reading, RG1 2DE
Romans's office in Reading, at 33-34 Market Place, is rated 4.1 out of 5 across 1,835 reviews on three platforms, including 355 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Kim Stockley
Excellent service from Kim Stockley, Senior Property Manager of Romans Group. Kim has promptly & efficiently dealt with any issues we reported. She always kept us posted on progress of any maintenance or repairs & also followed up to ensure that work had been carried out to our satisfaction. Kim is a credit to Romans & a pleasure to deal with.
1/5
TrustpilotDO NOT USE ROMANS !!!!
Dear Duan Coertzen, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
TrustpilotThe Tilehurst branch continue to excel!
With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!
Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
TrustpilotAysee always been helpful in responding…
Aysee always been helpful in responding and patient enough to provide all the information. Thank you Aysee.
Dear VamshiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Aysee a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleA great service from Romans, Market place, Reading on my apartment rental. From viewing the property to tenancy agreement completion was a matter of days. Everything was dealt with quickly, they guided me through the process and I moved into the property approx 10 days after viewing. Thanks Suresh and the rest of the team for making my apartment search and move very easy.
Thank you for your kind comments and positive review about Suresh and the Reading team. Customer service is very important to us and I have passed your comments on to the team. We wish you all the best in your new home. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleI completed my new home purchase with Romans in Reading, and I can say that they were fantastic throughout the whole process. My queries were tended to immediately, whether it was over e-mail or on the phone. They also handled my mortgage and conveyancy, so everything was very easy and straight forward. I would definitely use them again. Special thanks to Bernadette, David and Paula!
Thank you for your kind comments relating to your purchase through Romans Sales office in Reading. I was pleased to read the team looked after your throughout to include arranging your mortgage and conveyancing. Your custom was most welcome and we look forward to helping you again in the future. Regards Jon Roberts Director Residential Sales.
5/5
TrustpilotAfter a very stressful start to Tuesday…
After a very stressful start to Tuesday morning Kirsty Evans was very helpful and supportive in finding a gas safety engineer to complete our gas safety and service on our boiler scheduled for today so we remain compliant.(Unfortunately our guy has caught covid). I cannot thank her enough.
Dear Michelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKerry has been amazing at helping me…
Kerry has been amazing at helping me through the difficult task of finding and guiding me through the process of renting a property. My house has been severely damaged following a frozen burst water pipe and she has made the whole process less stressful.
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans always provide excellent…
Romans always provide excellent customer service! Whenever I needed something they were there for me. Thank you to all the team but particular thanks to Phil Hawkins. Phil is an admirable agent who's kindness and caring nature is a true testament to his character, he is a credit to the company.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat customer service
Great customer service provided by the team and Christine is always friendly and polite and extremely helpful with my queries. Thank you Romans.
Dear LauraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat Service from Sam
Sam at Romans Wokingham is incredibly professional, friendly and helpful. He has walked with us through our entire journey to find the right house for our family. He kept us updated throughout the entire process and was always a cheerful and considerate voice during the stressful process of finding a house. Thank you so much for all that you have done for our family and helping us find the perfect home.
5/5
GoogleLucky Sherpa was absolutely brilliant - she was responsive, thoughtful and anticipated my needs with solutions. As an overseas client, I was impressed with her service - so thank you
Dear Stella Abraham Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReached out to Romans for a tenancy agreement renewal. While some took time to discuss, Alexander Smith was outstanding with his proactiveness, response and the outcome. He was quick and made the experience good.
Dear Suraj Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThank You Stacey Cowap and Romans for Excellent Service
I have been working with Stacey Cowap at Romans for several years. Stacey is always totally on top of maintenance, addressing client issues and every aspect of renting out my home. Stacey has always been immensely responsive and has also provided total peace of mind when dealing with some of the trickier issues of renting a property. She is true professional.
5/5
TrustpilotI have had no issue with romans if I…
I have had no issue with romans if I have a problem it’s always delt with on time . Christine has been amazing can’t fault her in her role that she does . Thanks Karina . X
Dear Karina GalatiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAlistair is a pleasure to deal with
Alistair is a pleasure to deal with, he's professional, polite and very efficient. Whenever I have any questions, I feel confident that he will be able to answer them and any advice he offers is backed up by his experience and knowledge . Well done
Dear Stephen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleProfessional, proactive, and friendly service. Romans went above and beyond to ensure everything stayed on track from viewing of the property to completion of purchase. Mathew and Hannah where very helpful and friendly. If you're looking for an agent who actually cares about their clients, look no further!
5/5
TrustpilotLukes professionalism
I found Romans very helpful when I first moved to my new flat. Once in I had some major bathroom problems, to which Luke took charge of, he kept me updated every day sometimes twice a day he communicated with both my landlord and myself very professionally. He made what could have been a nightmare week bearable. Thank you Luke you are a Saint.
5/5
TrustpilotNew property manager is on the ball!
Having had a few property managers in recent months, it was great to know that my new manager Skye Jones was on top of all the changes that had been going on.Skye has kept me upto date and informed at every stage of the transition between new tenants, which has reduced my stress and anxiety during the whole process.
5/5
GoogleReading letting office is very helpful. I dealt with Richard and Nicole, both were very good in guiding me through the process of my current letting. I’ve been renting through Romans for 6 years and have just moved to another letting with them. Property managers (both for my previous letting and my new one) are very friendly and easy to deal with.
Thank you for renting through our Reading office your business and positive comments about Richard, Nicole and the Property Management team are most welcome and I’ve passed these on to the team. Kind regards, John Sumner Regional Lettings Director
5/5
GoogleThis is the second property I have sold through the Reading office of Romans, excellent experience both times. George Steadman's advice was intelligent and informed, Bernadette Martin negotiated the offers with zest in a clear and direct manor, then Paula Thompson kept me fully informed during the stressful bit leading up to exchange. I would strongly recommend this team of highly skilled individuals.
Thank you for your comments relating to your experience of selling through our Reading Sales office. Customer service is very important to us as a local Property Company and your business was most welcome. Thank you for using us to sell. Regards Jon Roberts Director Residential Sales.
5/5
GoogleJust wanted to share how responsive my property manager Kimberley Garcia has been in regard to multiple repairs that have been required at the property I rent. She's always quick to respond and has done a great job in liasing with the landlords in order to get repairs done. Very happy with the service she has provided.
Hi Deborah Thank you for the recent 5 star review. It is very pleasing to read your comments and glad Kimberley has been able to provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
2/5
GooglePros: 1. Overall good communication 2. Generally nice staff 3. Decent maintenance team who responds quickly Cons: 1. Threatened that I'd lose the flat if I opted out of no deposit option 2. Their no deposit option (The Residency) is essentially a scam - expensive with no real benefit (even a payday loan would've been cheaper), and takes away your legal protection from the government's deposit protection schemes 3. For disputes, they charge £120 for their third party adjudicator - which would've been illegal under any deposit protection scheme, but they get away with it due to point 2 above 4. The "third party adjudicator" is actually a private company that acts in the interest of the letting agent (just look at reviews for "Property Redress" - formerly HF Resolution Ltd) 5. They charge incredibly inflated rates - I was charged £300 for a light clean of a 1 bed flat, they refused to negotiate and there's no means to dispute it fairly as mentioned above I've dealt with a number of letting agencies, both as landlord and as tenant, and Romans are truly one of the worst I've come across. The sort of agency that consistently operates in the grey area of the Trading Standards. Avoid if you can.
Dear Bryan Ng, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotThe whole process of becoming a tenant…
The whole process of becoming a tenant through the Romans agency is very smooth thanks to Andreea Covaci for good customer care and skills. Andreea made the whole process look so easy and simple she is so dedicated and have good follow ups.
Dear MihaelaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Reading.
