Romans Reading reviews

★★★★★ 5/5

Trustpilot

Helpful and efficient

Mia and Holly at Romans in Windsor were both excellent. I was new to the rental market but they responded to all my questions effectively and the whole process from credit checks to tenancy agreement signing was smooth.

David · 9 September 2024

★★★★★ 1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience with Romans estate agents. Their lack of professionalism and basic customer care is astonishing. I had arranged an appointment for a probate sale viewing, only to find out after leaving work early and turning up that they had cancelled it without properly informing me.

Nicolas · 18 November 2025

★★★★★ 5/5

Trustpilot

Great service

Vasco called round last week and explained the selling process to us in detail, answering any questions we had.

Roger · 23 July 2026

★★★★★ 5/5

Google

I have been dealing with this letting agency especially with Ricol. He has been a fantastic and helped us with the initial application to recent moving in. You have been a pleasure to work. Your responsiveness to my queries are quick. Definitely recommend them.

Chaitanya · 10 January 2026

★★★★★ 5/5

Google

I am letting my house in Reading out through Romans and could not be more impressed with the service they’ve provided. Jacob came over and was very friendly and helpful. Everything was very clear and easy to understand, as I had not let out a house before. I am confident that while I am living away from Reading that they will be able to deal with any issues that come up. Thanks!

Peter · 10 January 2022

★★★★★ 5/5

Google

We had such a good experience with Romans. It took us around 3 months to get everything sorted before we moved into our new home, but it would have felt a whole lot longer if we didn’t have such a helpful estate agents helping us along with the process. Mike in particular was absolutely fantastic in being around to answer questions and have a chat. He was always warm, friendly and welcoming and we wouldn’t hesitate to use him and Romans again, and to recommend them to friends who are looking to move home.

Ally · 26 November 2024

★★★★★ 5/5

Google

If you are looking for a professional service do not hesitate to use Romans. The service and care offered is second to none. We moved from another estate agent who had the property on the market for 6months and had failed to secure any tangible leads. Peter Hawley not only took our sale he made it his personal target to ensure the viewing and offers were genuine. He has hand held the process all the way through and in addition dealt with difficult circumstances in an estate sale never once failing to communicate with all parties. Peter and his team are a credit to the Estate agency arena for care and communications and making you feel that your sale is the only one they are dealing with.

Ian · 11 January 2020

★★★★★ 5/5

Google

Great agency for the house rent. Kimberley is the best property manager. Always there to help and responds to my email at the earliest. You are an asset to your organisation. I have always got instant help and answered whenever I needed. Thanks for everything Kimberley....All the best...🥳🥳 …

Pooja · 26 January 2024

★★★★★ 5/5

Trustpilot

Great Assistance - Thanks Chloe!

I am a first time tenant who didn't have much experience for renting property especially residency membership service. Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

Xu · 17 April 2024

★★★★★ 5/5

Google

We rented an apartment with Romans 6 months back. Its been a smooth experience so far. Jessica Phillips has been assigned as a manager to us for the property and she has been extremely helpful in resolving any queries what so ever. She is reachable anytime during her working hours and responds promptly.

Aadvika · 23 October 2023

★★★★★ 5/5

Google

The sales team at Romans Reading did an excellent job for us in supporting the sale of our house. Mike and the team gave us great advice and generated lots of interest in our property. When unforeseen complications cropped up, they were able to resolve the issues, getting us through to completion in the time frame we needed. Very grateful for their support and professionalism.

Liz · 23 October 2022

★★★★★ 5/5

Trustpilot

Excellent service

We have had the pleasure both of letting and then selling our property through Romans - and the service we have had on both counts has been exemplary.Christine and her lettings team were absolutely meticulous in handling the various ‘housekeeping’ issues which arose when we were renting out our house.When the time came to sell, Alice and Jordan on the estate agency side of the business were most professional and helpful and, at all times, on top of the whole process of managing the sale.We remain extremely grateful to them for the excellent service we received.

Julie · 19 November 2024

★★★★★ 5/5

Google

To be clear, this is less a review of Romans and more of a review of their excellent property manager, Kimberley Garcia Jones and she is the only reason why I have given five stars. We have had problems trying to rent a property through Romans, and when it all started I was furious with the lack of service that Romans were providing. However, Kimberley found out about the problems and jumped straight into action. Whilst she couldn’t wave a magic wand and sort everything out straight away, she did come in on her day off to try to help us and has carried on doing everything she possibly can to resolve the problems for us. Kimberley was the only person who I felt really listened to me and understood just how distressing I was finding everything. She replies to me promptly and has kept me informed of progress all the way through. I forget now that I’ve only actually met Kimberley once. It feels like we are old friends and I look forward to her future visits to the property. Kimberley really has gone above and beyond in the service she has provided and I really feel that she cares about us and about trying to find a solution for us. I hope Romans appreciate what an amazing member of staff she is!

Kate · 24 October 2019

★★★★★ 5/5

Google

I firstly would like to say thanks to team at The Romans Group. Highly recommend the services of the team. Kimberley, my property manager, has been my main point of contact and she has been a pleasure to work with. She has been extremely supportive in relation to the various issues which arose. She always dealt with any tenant problems efficiently and immediately. I never hesitate to contact her by phone or email as I know she is always happy to help me. She is always super quick to respond to emails, in a friendly and positive way. so, a big, thank you to Kimberley for really looking after me.

Sandeep · 24 October 2019

★★★★★ 5/5

Google

Romans were very helpful and showed excelled customer service skills. Khim and Salome helped us through out move process into reading. They both were very responsive and quick to respond with any queries. Very happy with the service and satisfied. 100% recommend.

Fahad · 17 January 2026

★★★★★ 5/5

Trustpilot

Thanks to Stacey

Thanks to StaceyI would like to say how pleased we are that Stacey is once again managing our property. Once again excellent support and customer care we have always receive from Stacey. Without fail, she is always attentive, efficient and a delight to work with. Also a nice touch is that Stacey will call us in addition to the the other methods of communication. Always appreciated.

Landlord · 31 August 2022

★★★★★ 2/5

Trustpilot

My partner and I recently got a flat in…

My partner and I recently got a flat in Wokingham and it was clearly stated by one of the agents that the apartment had two spaces, one for the apartment and one assigned guest spot. Not quite sure where they got that idea from, considering there’s only two, three at most, guest parking spots for EVERYONE (baring in mind there’s about 15 apartments) and there are obviously those that camp out the spots and keep them for themselves without movement. I have a small car myself and so the fact I’m having trouble finding a spot in there is ridiculous. It’s ridiculous we were falsely advertised this apartment, also. And one more thing to mention, is my partner clearly stated he would be getting the keys over a call to the Wokingham office, and yet they closed fifteen minutes early without letting us know, and so this half an hour journey over was a waste of time, fuel, and excitement for the new apartment. Thanks for nothing, Romans!

Anastasia · 16 November 2024

★★★★★ 5/5

Trustpilot

Methodical & Efficient

Jack and Matt have been very efficient and have helped us get our property on to the market very quickly and met our ultimate target date for that goal.Matt was very clear on the steps we'd follow together as part of the overall process and so far we're tracking to that and very happy with the related services we've been engaged with.We wanted to engage with a solicitor early and Matt was also helpful in putting us in touch with a local firm who have been very responsive to our needs as Romans in Farnham have.

Grant · 3 February 2024

★★★★★ 5/5

Trustpilot

Great Estate Agents

I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.

Dave · 2 February 2024

★★★★★ 1/5

Trustpilot

I rented a property through Romans.... Bad Experience!

I rented a property through Romans Basingstoke. They were very quick to take your money and get you all signed up etc. When I moved into the property there was debris and dust everywhere from the decorators that I had to clean up as well as a pigeon nesting on the sky dish over the back of the house! The extractor fan didn't work for the cooker and the hood was covered in grease which smelled like fish. This took months to repair. The hot water pressure was non-existent which meant the shower would not work properly. This took several weeks to repair. The oven also stopped working and again, took weeks to repair. All in this time I was still paying the full rent but not getting the service I was paying for. The contractors that were eventually sent out didn't even finish the jobs properly. On 2 separate occasions the said they were going to get some materials and never came back. This left me without a blind in the bathroom for weeks so all the neighbours could see at night. When it came to the checkout process, they tried to claim nearly all of the £1442 deposit for cleaning and damages. After going back and forth with evidence it came down to around £700. One of the claims was for cleaning. The property was left at least as clean as when I moved in yet they were trying to claim £370 for cleaning! I raised a dispute with TDS and eventually got the majority of my money back. They obviously work with the Inventory company to try and scam you out of money at the end of the tenancy so be careful. The check out reports are a lot more detailed than the check in report so take your own pictures for evidence. They tried charging me for damage that was there in 2016! (they accidently uploaded an old check out report to my account from 2016). I dread to think how many tenants were charged for the same damage since then!All in all, a negative experience and never again would I use them. I've only just got my money back 3 months later!

Luke · 12 November 2024

★★★★★ 5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie · 31 January 2024

★★★★★ 5/5

Google

I have been renting through Romans for 2 years, and their Senior Lettings Consultant, Suresh Rana Magar and Tenancy Manager, Kaitlyn Young, have been extremely professional and helpful. They and Romans team always responded to my questions …

Kathie · 16 February 2026

★★★★★ 1/5

Trustpilot

Awful

We had an awful experience with Romans Clifton branch. We found the team to be pushy, at times rude and unorganised to the point of incompetence. There was a lack of wanting to carry out work they are paid for, to broken internal online systems, creating an extremely uncomfortable process for all, and then refusing to remove signage after completion. I could not recommend them to anyone. Names often quoted in reviews here and on Google provided a different experience to us. We were very surprised by the amount of positive reviews.

Name · 24 January 2024

★★★★★ 5/5

Trustpilot

Kimberley Garcia has been handling my…

Kimberley Garcia has been handling my property in Reading for a number of years, I am based in Ireland and own a property management company ( i previously owned an estate agency in Reading ) so as a property professional I really appreciate how professional yet very friendly Kimberley is. Kimberley responds to all issues promptly and effectively, I highly reccomend Kimberley and Romans. steve peters

Consumer · 4 August 2022