Romans Reading reviews

★★★★★ 1/5

Trustpilot

Awful

We had an awful experience with Romans Clifton branch. We found the team to be pushy, at times rude and unorganised to the point of incompetence. There was a lack of wanting to carry out work they are paid for, to broken internal online systems, creating an extremely uncomfortable process for all, and then refusing to remove signage after completion. I could not recommend them to anyone. Names often quoted in reviews here and on Google provided a different experience to us. We were very surprised by the amount of positive reviews.

Name · 24 January 2024

★★★★★ 1/5

Google

I don’t think Roman has right to evaluate my financial status after showing them the bank letter. They still forge me to talk w their broker or I cannot view the house 🙂 since when Romans has right to own people data right and ask for another approval that not from the bank …

Nguyet · 20 September 2025

★★★★★ 5/5

Trustpilot

Kimberley Garcia has been handling my…

Kimberley Garcia has been handling my property in Reading for a number of years, I am based in Ireland and own a property management company ( i previously owned an estate agency in Reading ) so as a property professional I really appreciate how professional yet very friendly Kimberley is. Kimberley responds to all issues promptly and effectively, I highly reccomend Kimberley and Romans. steve peters

Consumer · 4 August 2022

★★★★★ 5/5

Trustpilot

We needed to re-let a property in Swindon

We needed to re-let a property and were considering other letting agents, as a result of a landlord contract issue, however, we were impressed with Mark Davidson, who turned it around with his responsiveness and professionalism. Mark then had viewings lined up, as soon as the property was ready and immediately secured a letting. Great work! With the arrival of the new tenants, the property manager, Jade Small, has done an excellent job in welcoming them to the property and supporting them. A highly professional letting agency in Swindon.

Mike · 15 November 2025

★★★★★ 5/5

Trustpilot

Highly Recommend!

I have rented a property that is managed by Romans for the last 3 years and have never had any problems! They have always been on hand to help with any questions and dealt with all administration so quickly! We’re so grateful for their help and kindness along the way! Thank you to Jessica, Amy and all those at Romans! :)

Steph · 31 January 2023

★★★★★ 1/5

Trustpilot

Avoid at all costs -

I am a private landlord and Romans provided their tenant finding service. Vetting etc and full management service.When the tenant absconded and breached their 12 month tenancy agreement, Romans could not have been less helpful.The quality of service has been pitiful.Do not use Romans to let and manage your property.They are unreliable and dishonest.Their handling of my claim for the deposit monies for unpaid rent and damage to my property has simply been ignored for 3 months.They have provided inaccurate information to the utility companies and local authority, leaving me being chased for payments for which I am not liable.I now have a world of pain trying unravel all of the erroneous account details they have left me to sort out myself.They have no system for receiving the photographic and video evidence required for my claim to the deposit scheme adjudicator.They offer tenants a ‘no deposit’ option, which means Romans pick up the cost of any deposit money that has to be paid to the landlord, and yet Romans are the ones who are solely able to make the case for my claim to the adjudicator! Massive conflict of interest.I cannot stress enough how incompetent these people are.Avoid at all costs.

Tracy · 1 November 2024

★★★★★ 5/5

Google

Great service over the last few years from this branch (as a renter, not landlord). My property manager Kimberley Garcia Jones is my main contact and relays any problems swiftly to the landlord if needed. She responds to any inquiries the same day and sets up appointments with competent builders and handyman quickly. Never had any issues with Ms. Garcia or Romans whatsoever. Renewals are also organised well in advance, never letting any anxiety rise up.

Tom · 23 October 2020

★★★★★ 4/5

Google

Rented accommodation for two professionals in Reading Romans were easy to help us find a place and sign up to a new apartment. My partner and I lived there for over three years and all issues were dealt with quickly on their end. Our property manager Kimberley Garcia Jones was always helpful throughout and replied to emails in a timely manner. I spent 8 years in Reading and they were the best service I had during my time there.

John · 24 October 2019

★★★★★ 1/5

Trustpilot

Our experience was horrible.

Our experience was horrible.This was not because the buying process failed (which was frustrating). The company seemed to deliberately drag the process over several months, completing inquiries a few days before the expiration of the initial mortgage offer.The company managed both the letting and the buying side, so they were possibly not bothered by getting the sales done.After we received our mortgage offer from the bank, it took almost a month to get someone at the office to chase the owner for a sales contract. Took about 6 weeks for the sales contract to come through and about 2 months for routine inquiries to be completed.We had inquiry questions such as:"provide the location of the following:mains electricitymains gasmains water "Outstanding for almost 2 months even when Romans managed the letting side and could be expected to easily provide this.Having to chase and call the estate agent almost every other day and sometimes not getting a response was a very mentally draining process.

Akintade · 31 October 2024

★★★★★ 5/5

Trustpilot

Excellent Property Manager

We have been landlords now for over 10 years (first with Dewhurst and Co and now Romans) and would just like to place on record what a great job your property manager Jade Small does. She is always helpful and resourceful. Also she can be relied upon to respond to issues promptly and has been a great help to us as landlords. Jade is easily the best property manager we have had and is a credit to your business.

Perry · 5 February 2024

★★★★★ 5/5

Trustpilot

Excellent service

I was looking to relocate with my family, Sam was very helpful and very patient in answering all the questions we had. Always willing to help. To be honest which was the reason why we took the place from them as there were other suitable places for us. Other estate agents but vey arrogant. He was very reassuring all the way.

Rose · 27 January 2023

★★★★★ 5/5

Google

Our experience with Romans Reading has been amazing. Sang had been extremely helpful, from arranging viewing to assisting with documents verification all within a matter of few days. In all, our tenancy experience has been smooth thanks to the team’s promptness. Much appreciate! Nitin & Poonam

Poonam · 25 February 2024

★★★★★ 1/5

Trustpilot

i was promised working for 2 and half…

i was promised working for 2 and half weeks then on third day i had a call from umbrella compony they dont need me any more ,i did not received call or tex from Alex Harper Romans Recruitment very disappointed i fill like i was

Mr · 10 December 2025

★★★★★ 5/5

Google

I am very pleased with the services provided by Sang and Khim. They made me feel safe and were extremely cooperative in replying to all my queries. Today I moved in with family. Thanks Sang, thanks Khim and thanks Romans for this experience. @Khim apple pie is due 😄 …

Aparna · 27 November 2023

★★★★★ 5/5

Google

I'm a new landlord with zero experience in letting a property and I just want to say how impressed I've been with the help and advice I have recived from Romans in Reading. My primary point of contact is Jessica Phillips, who is incredibly patient, professional and always available to answer my questions. Her swift and proactive approach to problem-solving has not only resolved some immediate issue's but also saved me money in the long run. I can highly recommend Romans Reading to anyone who is looking to rent out a property, their outstanding service and personal touch has made all the difference.

Philip · 12 November 2025

★★★★★ 1/5

Google

Had a very disappointing experience using Romans as a tenant. At the end of your tenancy you are given the option of getting a professional clean or cleaning the property yourself (note that tenancy agreement states that the property only needs to be returned in the same state of cleanliness that it was in when your tenancy began). Myself and my partner decided to clean the property ourselves and spent an entire weekend deep cleaning the house in order to save on cleaning fees, leaving the property in a superior condition to when we moved in (when the washing machine was full of mould, other parts dirty, prior tenant's possessions left in cupboards, etc.). Despite this we were shocked when Romans asked for £400 in cleaning fees for a professional clean (from a cleaning company based in Portsmouth per the invoice hence why I believe this figure was so substantial), which they completely refused to budge on (I would later find out this was because they'd already contracted the cleaners before we'd had a chance to counter their initial offer of £400). We replied in depth, responding to each and every supposed issue with picture evidence from the start/end of the tenancy which was completely ignored, with Romans simply stating that the property hadn't been professionally cleaned and if we wanted to dispute the charge we'd need to go to an arbitrator of their choice at a cost to ourselves of £120 per our contract. My advice to any tenants is to sort your own professional clean and then the liability is with the cleaners if the property is not up to Romans unrealistic conditions. They will also not ask you for an invoice proving a clean has taken place as we were repeatedly rebuffed when we asked for proof of invoice for a professional clean having taken place prior to the start of our tenancy.

Connor · 26 October 2024

★★★★★ 1/5

Trustpilot

WARNING will do everything they can not to give back your deposit

Had a very disappointing experience using Romans as a tenant. At the end of your tenancy you are given the option of getting a professional clean or cleaning the property yourself (note that tenancy agreement states that the property only needs to be returned in the same state of cleanliness that it was in when your tenancy began). Myself and my partner decided to clean the property ourselves and spent an entire weekend deep cleaning the house in order to save on cleaning fees, leaving the property in a superior condition to when we moved in (when the washing machine was full of mould, other parts dirty, prior tenant's possessions left in cupboards, etc.). Despite this we were shocked when Romans asked for £400 in cleaning fees for a professional clean (from a cleaning company based in Portsmouth per the invoice hence why I believe this figure was so substantial), which they completely refused to budge on (I would later find out this was because they'd already contracted the cleaners before we'd had a chance to counter their initial offer of £400). We replied in depth, responding to each and every supposed issue with picture evidence from the start/end of the tenancy which was completely ignored, with Romans simply stating that the property hadn't been professionally cleaned and if we wanted to dispute the charge we'd need to go to an arbitrator of their choice at a cost to ourselves of £120 per our contract.My advice to any tenants is to sort your own professional clean and then the liability is with the cleaners if the property is not up to Romans unrealistic conditions. They will also not ask you for an invoice proving a clean has taken place as we were repeatedly rebuffed when we asked for proof of invoice for a professional clean having taken place prior to the start of our tenancy.

Connor · 23 October 2024

★★★★★ 5/5

Trustpilot

Very friendly and helpful

Went into the office without a clear idea of what I was actually wanting (except that I'm looking for a place to rent). Amy was very patient with me as she was able to communicate very clearly practises in renting. In addition, she responded very quickly to my emails. Made a scenario which is normally outside my comfort box quite pleasant.

Timothy · 4 January 2023

★★★★★ 5/5

Trustpilot

As a Landlord

As a Landlord, Romans and before them Dewhursts have looked after me for many years and provided an excellent service, particularly Christine Lancaster, who is immensely patient and professional and the team as a whole are great to deal with. David Fielder

Gone · 1 May 2024

★★★★★ 1/5

Google

DO NOT USE THIS SERVICE. I never write reviews, but after my recent awful experience with Romans Reading, I felt compelled. This is by far the worst experience of dealing with an estate agents in my eight years of renting. I engaged originally with Romans around two months ago. Before contract, the pre-sales agent I dealt with was extremely inexperienced and did not have any understanding of engaging for a tenancy. I would constantly have to speak with his manager to agree even simple things. He frequently misunderstood issues which I had to re-clarify over and over. I paid £500 of agency fee's plus a £160 check in fee which is extremely high compared to other property agents in reading. Regardless of this experience, I proceeded with romans as I believed that any issues post contract would not be as difficult to resolve (Assuming there were any!). I moved into the property (over £1000pcm) around two weeks ago. During my check in none of the agreements including the flat cleaning had taken place, light bulbs missing, furniture broken etc. The check in which I paid £160 did not know the property and also didn't have all of the keys. On top of this, the previous tenants belongings were left in the flat which meant I had to spend the other half of my day of moving packing away their belongings to allow me to move in. I am still storing the previous tenants old belongings as of today. I am still in the process of not having even one of the issues resolved (of around one page of issues total). They have all been agreed to by the landlord, but am now engaged in a constant battle with the property management team and the local reading branch to just have these issues organised or fixed. I am frequently bounced round between departments to resolve my issues with days going by with no updates at all, if I ever want an update I have to call up myself. I would never recommend this service to anyone. Update (05/07/2018): After discussing the issues with John following my previous review, some of the issues have been addressed. John assured me it was an anomaly to have such a poor service. Some of the issues were fixed within that week and I felt that the service would improve thanks to John. However, one month on, Half of the outstanding issues still remain with no clear indication of when they will be fixed. The reason for the issues still outstanding is that Romans have lost the set of management keys to my property TWICE. The first time I had to deliver the keys to romans personally to be recut. As for the second time, I have only been made aware of this today after they have been missing for three weeks according to a member of the team in the Branch. I will now have to take my own time out to deliver the keys to be re-cut again. Not only is this a frustration as nothing has been done for weeks without me being made aware up until the last minute, but also causes me concern as I am not sure who may have access to my property. John has assured me the issues outstanding will be fixed, and that the management keys will not be lost for a third time. I will update this review once the issues have been resolved.

Lloyd · 24 October 2018

★★★★★ 5/5

Google

Romans have been absolutely wonderful in helping us with the valuation of our property and with searching for our new home. They also return emails and phone messages promptly (something lacking in other estate agencies)and I have found their staff to be friendly but also incredibly knowledgable. From our experience they are genuinely interested in getting the best for their customers and ensuring that everything runs smoothly. Their customer service is second to none and I highly recommend them. Personal thank to Julian for all his help, you are an asset to your team.

Vee · 24 October 2018

★★★★★ 5/5

Trustpilot

Very helpful staff

Hi,Thank you Catherine McN and Jordan R for your wonderful job, for making sure everything was going as it has to, for following my case all the working days from morning until evening with a lot of perseverance/persistence.Only with your help everything became achievable and had a successful result in time.Thank you Romans.

B · 25 August 2023

★★★★★ 5/5

Trustpilot

As first time buyers

As first time buyers, I can’t recommend Romans any more if I tried. We initially got a call from the team who suggested a house they thought we would love - I didn’t believe them at first! We had been looking for quite some time and we realised we were very fussy buyers.. well Romans completely understood our requirements and went above and beyond to make our journey to buying a house smooth and easy. I can’t thank Dan, Luke and Holly enough for all of their hard work, staying up out of hours to get the job completed, they really went above and beyond for us! So Thankyou very much for everything!

Daisy · 23 December 2023

★★★★★ 5/5

Trustpilot

Good professional service from Romans staff in Clifton Bristol

We were recently looking for a flat in Bristol as our current landlord had sold the one we were living in, forcing us to move. We had looked at lots, held by different estate agents. Reuben Hotchkiss at Romans in Clifton, Bristol, showed us round the one we ended up renting. He was punctual, professional and knowledgeable. Despite being short-staffed in his office, with a large workload, he was attentive and thorough in his advice, following up quickly on queries. All the checks were done in time and we were able to move in on schedule. What could have been a stressful process wasn’t. I’m very grateful.

Marcial · 14 October 2024