Romans Reading reviews

★★★★★ 5/5

Trustpilot

Great company

Ben has been amazing, alongside his able and willing team they have been personable and extremely consistent in delivering results! They are selling five of our properties and all look amazing thanks again

Elliot · 26 September 2024

★★★★★ 5/5

Trustpilot

Thank you Kimberley.

I have been dealing with Kimberley from Romans for many years in relation to my property. I have always found Kimberley very helpful, polite and professional and quick to response to any queries. As I work full-time, I am comforted knowing that Kimberley will have my best interest for my property rental. Thank you Kimberley for all your support!

Jay · 19 February 2023

★★★★★ 5/5

Trustpilot

A team effort

Everyone on the team that we interacted with at Romans (Matt Monk, Jack Bowden, Samm Hooker & Hannah Russell) were pleasant, professional and efficient.Jack went above & beyond trying to help resolve a fence issue with a neighbouring homeowner.

Grant · 15 June 2024

★★★★★ 5/5

Trustpilot

Renting with Romans

We recently rented a property through Romans in Basingstoke. The agent assigned to us was Megan Cathers, All I can say is "What a STAR!". I had technical difficulty with the Romans Portal, Megan solved the problem after consultation with the technical team. She also arranged numerous visits to the property so the I could take measurements etc. I realised that I had left some items at my previous property and she organised a date for me to go and collect. Megan is a complete professional, knowledgeable, empathatic and with a sense of humour! An asset to Romans in every sense,

Tony · 14 December 2023

★★★★★ 5/5

Trustpilot

Being a landlord with Romans

I have been a landlord for a while now and most recently been allocated Denise Hurn as my letting agent. Denise has been great. always there to answer questions and provide advise. With my time as a landlord coming to a close Denise has walked me through the process leaving me feeling confident that everything is going to plan.

Neil · 14 February 2023

★★★★★ 5/5

Trustpilot

A big shout out to Kerry and Abbi!

Roman’s team have been very helpful and patient with all my queries starting from visiting to signing the tenancy.Would highly recommend Roman’s for their services as they are very professional and considerate to our needs, always on top of things and providing timely assistance when required.A big shout out and thank you to Kerry Moody & Abbi King!

Mr · 17 March 2023

★★★★★ 5/5

Trustpilot

Romans Windsor

We have worked with Romans over a number of years and they have handled the letting of our property well and in a professional manner.

MR · 12 May 2026

★★★★★ 5/5

Trustpilot

​​​​Great experience with Romans

​​​​Great experience with Romans. Kaitlyn Young was incredibly helpful and efficient with handling my deposit return. Communication was excellent throughout the process. Highly recommend her service!

LEXUAN · 24 December 2025

★★★★★ 5/5

Trustpilot

Fab Team

Adam & Joshua in particular have been amazing through this very tumultuous journey over the last 13 months. Can’t forget Ollie in the earlier days and Izzy for a while too - all of whom helped us navigate a very difficult sale. We really appreciate all the hard work and effort they put in to selling our property and I’m sure are just as glad as we are to have finally exchanged contracts! As much as I enjoyed working with them, I’m equally glad that this will soon be over!!

Madeline · 4 October 2024

★★★★★ 5/5

Trustpilot

Very Satisfied First time Buyers

My husband and I have just bought our first home together 🏡. We completed in just about 3 months!We have dealt with most of the estate agents in and around High Wycombe during our search in the last two years, but none of them compared to the treatment we received from Romans Estate Agents (High Wycombe)Lovely Stephanie arranged our viewing and was there beside us patiently through the entire process. Thank you Stephanie. James! Thank you for always being there and chasing things up for us.Everyone we interacted with from Romans during this process were very helpful. Would definitely recommend 💯

Nisha · 6 December 2023

★★★★★ 5/5

Trustpilot

5* Service

I would like to mention how easy the process has been. I have never rented a property before and Nathan has been so helpful. He showed us around the property, he was very professional and knowledgeable! He has been great with helping us through the next steps also. I would definitely recommend using Romans Tilehurst. Thank you Nathan! :)

Laura · 1 February 2023

★★★★★ 1/5

Trustpilot

Please stay away from them

Please stay away from them! I am a tenant. At first, I was OK with the fact that they offer no real service. No information about the house's utilities. Only an exhausting, time-consuming induction process. When the tenancy started I kept receiving messages that I needed to pay the rent on time to avoid consequences. The payment was taking place automatically via a Bank standing order, created by an associate of theirs. Months of harassment and they never admitted their wrongdoing!Today they sent someone to enter my property, to check for a leak.They didn't have my consent!!!2 days' notice, and they come into your home uninvited!!!If you like being bullied and having people paying visits when you are not present, rent a home from Romans.

Chris · 2 October 2024

★★★★★ 5/5

Trustpilot

Very happy seller

Jacob and the team in Caversham have delivered a great process on the sale of our property. Found a buyer quickly, managed the process smoothly and delivered a good outcome. I found their communication much better than other agents and they were able to manage around several issues that we had to deal with to get to exchange seemingly with no problem. Managed all interactions with our property manager and kept us up to date throughout. All in all a good experience.

Richard · 1 December 2023

★★★★★ 5/5

Trustpilot

Romans to the Rescue!

After being let down by another agency we decided to give Romans a shot!We were impressed with the level of knowledge, helpfulness, direction and overall 'I can sort this for you' attitude. Natasha Heffron was friendly, polite and approachable right from the start. We particularly liked her 'gut feeling' approach and fully trust she has ours and our tenants best interest at heart.

Tina · 26 August 2022

★★★★★ 5/5

Trustpilot

Excellent experience with Romans Lettings

Romans has been of great help with the entire letting process. Being new in Bristol (and in the UK), we had a lot of questions about the process of tenancy and moving in. Scott has been awesome and guided us with the right information and details of the property, insurance, and a whole lot of other questions. Thanks to the entire team of Romans, Clifton for helping us out.Cheers!!

Parag · 27 October 2021

★★★★★ 5/5

Trustpilot

Property Manager

I have dealt with Romans for a number of years in regards to the flat I rent out, recently I have dealt with Aston in the Wokingham branch. I have been pleased with the way she has dealt with any queries and the prompt responses to my emails. Hopefully she will be dealing with my property for the foreseeable future. Thank you Aston

AS · 17 August 2022

★★★★★ 5/5

Trustpilot

Lower Earley branch

Lower Earley branch - We cannot fault Joshua for his professionalism and expertise once we had found our next family home. He was consistent in his approach and explained the process and next steps well. He was on the ball when marketing our property too and remained polite and courteous throughout. Unfortunately things didn’t work out as our personal circumstances meant we had to withdraw early on in the process but we were impressed with the way Joshua dealt with it all. He really is a breath of fresh air and we are grateful.

Billee · 25 September 2024

★★★★★ 1/5

Trustpilot

Avoid unless you want no access to basic household utilities

I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. When I moved in there were multiple issues with my flat. The hot taps and shower produced no hot water; my bathroom fan didn’t work; the plug sockets didn’t work properly as they had been incorrectly wired with flex cable and some had burned out (fire hazard); my window stays and sills are rotten so the windows do not shut properly, leading to bad draughts. More recently, the lights in my room stopped working for over a week, and the shower drain is now blocked making showering in my flat impossible.My flat is one of many rooms in a former hotel. It is not only my room that needs attention: the whole building is in a state of disrepair. Half the appliances do not work in the shared kitchen; most of the lights in the corridors do not work; the block fire alarm system has showed ‘multiple faults’ since I arrived and the maintenance alarm frequently sounds. There is block wifi that I am entitled to use - however, Romans could not tell me the password to this and I have had to find my own means to access the internet.Frankly, I should never have been allowed to move into a flat in this state. The nature of the problems means they could not easily be spotted when doing a viewing of the flat; only since moving in have they become apparent. As far as I’m concerned, Romans did not do their due diligence in preparing the flat for someone to live there - no one should have to live without hot water for a month, and no one should be living somewhere with potentially dangerous faulty electrics and faulty fire alarms.Since reporting most of these problems within three days of moving in, the response from Romans has been sloppy at best. Only today, over a month into my tenancy, did an electrician come round to fix the electrical problems. I still have no hot water, the drains are blocked, fire alarms are faulty etc etc. And Romans only sent that contractor after numerous phone calls and emails from me, constantly chasing them up. It’s caused me a lot stress, and is not what I wanted as my first impression of Brighton.

Daniel · 23 November 2023

★★★★★ 5/5

Trustpilot

Leading example of excellent customer service!

After weeks of struggling to find a new place to call home, we stumbled across one of Romans' properties. We were so fortunate to have Nathan who guided us through the viewing and application process in detail. We've experienced renting but never have had such a positive process with an agency/agent, so we were incredibly pleased with his transparency and attentiveness. The Tilehurst branch should be very pleased to have such a great representative on their team who sincerely cares about tenant wellbeing, Thank you ever so much!

Beth · 19 September 2024

★★★★★ 5/5

Google

I have recently bought a property via Romans and had a great experience. Michael, one of the consultants in reading branch, showed us a few properties giving us a good overview of the area. I appreciated the prompt advice before I put the offer and the proactive behavior which helped me complete the purchase ahead of schedule. The staff in the branch were not the estate-agent stereotypes, but were valued advisors which convinced us to buy two properties instead on the one we had planned. I have now appointed Romans as the letting agent for the property and an equally happy with their service. Thank you Mike and the Reading branch staff !

Krish · 12 December 2016

★★★★★ 5/5

Google

My wife and I had contacted a number of estate agents in Reading, but from the moment I came to Romans and met Julian Sheppard it really felt like we would be taken care of. He frequently updated us and organised many viewings, which in our case led to the sale of our property for a very acceptable price. George Steedman, Julian, and the Roman's staff also kept us fully updated throughout the sale of our property. Paula Thomson was also particularly helpful in liaising with the purchasers and their solicitors whenever I asked. I have purchased and sold many properties through many different estate agents and Roman's has been my best experience. We cannot fault any of the Roman's staff we dealt with for the professional and friendly manner we were dealt with. From start to finish the staff were friendly, professional, a good communicator and exceptional estate agent. We were very pleased to have gone with Romans. As somebody who has dealt with many estate agents over the past 30 years, I would have no hesitation in recommending Romans to anyone wishing to sell their property for a good price and with far less stress!

Tony · 24 October 2016

★★★★★ 5/5

Google

Looking for a new property is a big step for someone to take, especially if you are doing this for the first time on our own. Living in Reading I was aware of Romans and their experience and knowledge of properties within the local area. Luckily I was in the very good hands of Lindsay who works at the Reading branch. I found her to be extremely welcoming with a friendly and professional manner. Her level of knowledge about the properties and their surrounding areas is of a very high standard. During viewings I found Lindsay to be open to questions and she takes the time to let you walk round the property without rushing you. This is very important as it allows you to take your time and actually see the property through your own eyes. I have experienced other viewings with agents from other companies who have talked at me and constantly tried to push the property whilst following me from room to room. This puts a lot of pressure on the viewer and so being showed a property by Lindsay was a pleasant break from that and her approach and manner helped make it a much nicer and easier experience. I would have no problem in recommending Romans to people looking for properties within the Reading area

Claire · 24 October 2016

★★★★★ 5/5

Google

We had a great experience with Julian and team at Romans, they helped us achieve a very good price for our property and guided us on the best approach to market our property. I valued Julian's expert advice given that he's lived and worked in the local area and has a deep knowledge of the market. Our sale was part of a complex chain that required very close management from both Paula and Julian who worked tirelessly to ensure the chain was moving forward despite various challenges. I'd have no issues with recommending Romans and using them in the future based on my experience.

Chris · 24 October 2016

★★★★★ 5/5

Google

We were really happy with our recent sale and purchase through Romans. The sales process was well managed and we were pleased with our sale price. Julian was did a great job. He wasn't pushy as some other agents. The move manager, Paula was super. Managing a difficult chain. Without her we still wouldn't have moved! She must have made 500 calls around our sale and purchase keeping everyone updated. Having spent 6 months looking for our perfect home, I learnt a lot about the different quality of estate agents. The higher fee ( compared to an online agent ) was definitely worth it.

Emma · 24 October 2016