5/5
TrustpilotOutstanding
My positive review would be because of Stefano Aloi. He has been a great help to us. Very professional and friendly at the same time. Quick to response and answered all our inquiries. Excellent work. Thank you.
Trusted Agent profile · Reading
Verified
Prospect Reading reviews
★★★★★
2,832 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,832 reviews on two platforms, including 934 Google reviews rated 4.2.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotViewings with Natasha
Have had some viewings with Natasha who is very friendly and polite. Really great experience and helped with any information I needed to know. Highly recommended.
1/5
GoogleVery bad experience: - They failed to tell me of a serious issue with the property until I discovered …
Agent replied · 6 April 2026
Thank you for taking the time to leave us a review, Chris. We're sorry you haven't received the level of customer service we pride ourselves on. … More
1/5
GoogleWorst agency, doesn't do repair work, always make excuses that landlord is not responding when I asked to remove broken dining chairs and sofa, since I moved in one of their house,I was welcomed with broken,torn, dirty and substandard …
4/5
GoogleProspect have been the estate agents to help us purchase our first flat. Most of the sales team were helpful and responsive, even though the transaction took nearly 11 months to be completed due to necessary information being missing. …
5/5
GoogleI had a look on rightmove and messaged the property. They immediately called and informed me of the necessary information on the proeprty and available viewing schedules. Kurt Owen has assisted and has been helpful in answering queries and …
5/5
TrustpilotHouse hunting
Abi gave us plenty of time to look around the property. Was aware of all information regarding it so was able to answer any questions we had.
4/5
GoogleVery impressed with Elliott Garrington and the excellent job he has done on finding an excellent tenant for my flat, exactly to brief. His communication skills are very good, concise and kept me updated regularly. I found him easy to work with, helpful, well informed and never pushy. Una McCullough
5/5
Google16 years I bought the flat through Prospects and I went to them after being let down for 8 months by another local estate agent to sell the property. …
5/5
TrustpilotThis is a review about Property Manager, Melissa Fisher
Melissa recently became our contact at Prospect and since she took over from the previous person there has been a vast improvement. She’s friendly, professional, understanding and quick to solve any issues we have had with regards to maintenance issues. She is an absolute credit to the Prospect team.
1/5
GoogleWithout doubt the worst estate agent I have ever come across. We wasted 9 months trying to sell our apartment through them, with three sales falling through. Arrogant, incompetent and unhelpful staff, more interested in their commissions than serving their clients. The only redeeming feature of this agency is their lettings team who are very good indeed.
5/5
TrustpilotAmazing service!
Very happy with Agnese's professionalism and highly efficient service. At resolving issues, she takes great care to look after the interests of both tenants and landlords in a balanced way, and communicates clearly and timely throughout. I'm very positively impressed and would absolutely recommend!
5/5
TrustpilotBeth did an amazing job on the viewing
5/5
Trustpilotabi was amazing
abi was amazing, so polite and friendly and had great knowledge of the house when doing viewing, went above and beyond
5/5
TrustpilotProspects in winnersh are amazing
Prospects in winnersh are amazing. Ryan always goes an extra mile to solve issues and is so helpful in every single thing. He is always a call away and would always inform you about everything. Highly recommend them.
5/5
TrustpilotI am a landlord with prospect
I am a landlord with prospect, and they manage my property. A lady called ‘Sasha Byrne’ is always on top of things and provides me regular updates and always looks out for me and my property, highly recommend prospect and her.
5/5
TrustpilotAs ever, prompt and helpful
This is my eighth year with Prospects and my second with Lily Sines as my go to Property Manager.Lily's prompt replies to my queries and her unstinting helpfulness are why I'm confident my property remains in good hands.
5/5
TrustpilotFantastic
I have been dealing with Beckie B for a couple of issues and questions and have been met with a polite and professional attitude. She has helped resolve all of the issues in a speedy manor. She is a true asset to the Prospect team.
1/5
GoogleI was renting an apartment from Prospect for about a year. At the end of my tenancy agreement I was charged for the damages that weren’t in fact caused by my negligence. Landlord has also bought pillows and fixed his TV with my money. In …
1/5
GoogleWorst agency I have ever dealt with. if they want something from you they will constantly harass you, but when you need things done from their end they will not bother responding to you. When they do decide to get back to you, they pretend …
5/5
Trustpilot5 stars for Beth
I’ve been looking for my first ever home and I’ve had a few viewings with Beth and she’s fantastic! She’s very professional and knows her stuff. If you are looking to get on the property ladder then I would recommend contacting Beth, she’s a star. Thanks for everything.
5/5
TrustpilotJulie Jacobs is a Star
I would like to say its been a great pleasure knowing Julie Jacobs, as she has been a star on managing my property and from a landlord perspective her customer service is 100%. Thank you again for your good service
5/5
GoogleI bought my shared ownership flat through Prospect years ago and recently sold it through them as well. Both experiences were fantastic, especially compared to another estate agent I had tried and failed selling through beforehand. Even …
5/5
TrustpilotSasha at Prospect is great
Sasha at Prospect has been quick, friendly and helpful in many ways since we have worked with her as a tenant at one of the properties she manages.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
