5/5
Google16 years I bought the flat through Prospects and I went to them after being let down for 8 months by another local estate agent to sell the property. …
Trusted Agent profile · Reading
Verified
Prospect Reading reviews
★★★★★
2,837 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,837 reviews on two platforms, including 934 Google reviews rated 4.2.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Google1/5
GoogleWithout doubt the worst estate agent I have ever come across. We wasted 9 months trying to sell our apartment through them, with three sales falling through. Arrogant, incompetent and unhelpful staff, more interested in their commissions than serving their clients. The only redeeming feature of this agency is their lettings team who are very good indeed.
5/5
TrustpilotAmazing service!
Very happy with Agnese's professionalism and highly efficient service. At resolving issues, she takes great care to look after the interests of both tenants and landlords in a balanced way, and communicates clearly and timely throughout. I'm very positively impressed and would absolutely recommend!
5/5
TrustpilotProspects in winnersh are amazing
Prospects in winnersh are amazing. Ryan always goes an extra mile to solve issues and is so helpful in every single thing. He is always a call away and would always inform you about everything. Highly recommend them.
5/5
TrustpilotBeth did an amazing job on the viewing
5/5
Trustpilotabi was amazing
abi was amazing, so polite and friendly and had great knowledge of the house when doing viewing, went above and beyond
5/5
TrustpilotI am a landlord with prospect
I am a landlord with prospect, and they manage my property. A lady called ‘Sasha Byrne’ is always on top of things and provides me regular updates and always looks out for me and my property, highly recommend prospect and her.
5/5
TrustpilotAs ever, prompt and helpful
This is my eighth year with Prospects and my second with Lily Sines as my go to Property Manager.Lily's prompt replies to my queries and her unstinting helpfulness are why I'm confident my property remains in good hands.
5/5
TrustpilotFantastic
I have been dealing with Beckie B for a couple of issues and questions and have been met with a polite and professional attitude. She has helped resolve all of the issues in a speedy manor. She is a true asset to the Prospect team.
1/5
GoogleI was renting an apartment from Prospect for about a year. At the end of my tenancy agreement I was charged for the damages that weren’t in fact caused by my negligence. Landlord has also bought pillows and fixed his TV with my money. In …
1/5
GoogleWorst agency I have ever dealt with. if they want something from you they will constantly harass you, but when you need things done from their end they will not bother responding to you. When they do decide to get back to you, they pretend …
5/5
Trustpilot5 stars for Beth
I’ve been looking for my first ever home and I’ve had a few viewings with Beth and she’s fantastic! She’s very professional and knows her stuff. If you are looking to get on the property ladder then I would recommend contacting Beth, she’s a star. Thanks for everything.
5/5
TrustpilotJulie Jacobs is a Star
I would like to say its been a great pleasure knowing Julie Jacobs, as she has been a star on managing my property and from a landlord perspective her customer service is 100%. Thank you again for your good service
5/5
GoogleI bought my shared ownership flat through Prospect years ago and recently sold it through them as well. Both experiences were fantastic, especially compared to another estate agent I had tried and failed selling through beforehand. Even …
5/5
TrustpilotSasha at Prospect is great
Sasha at Prospect has been quick, friendly and helpful in many ways since we have worked with her as a tenant at one of the properties she manages.
5/5
TrustpilotProfessional and Hassle free service
I used their devices for managing and maintaining my property. I must say they are very professional. They were very quick to resolve any issues in the property. I will definitely recommend them if anyone is looking to sell or rent their property.
5/5
TrustpilotPleased with the service I receive.
I have always been pleased with my service and my property manager Beckie Baxter has always been professional in her manner and quick to come back to me with questions I may have. Any company are judged by their front line staff. She is a credit to Prospect.
1/5
GoogleWhen I visited the flat to look around, I was wearing a mask which meant I didn’t realise how dust filled and disgusting it was until I’d moved in. The surfaces were sticky, soft furnishings smelt musty and were covered in dust. The fridge …
5/5
TrustpilotPrompt and Professional
Prompt, Freindly and Professional services in carrying out Tenancy renewal by Sasha Byrne @Prospect.
5/5
TrustpilotAidan is a very friendly and helpful agent
Even though the property that we viewed wasn't quite right for what we were looking for, Aidan's conduct was great. He answered all the questions we had and even took the time to send me links to other properties that he felt we may be interested in.
5/5
TrustpilotManagement Services from Dani Smith
I would like to say how pleased I am with the service from Dani Smith. She is so efficient and always replies to emails and calls me back and her advice is so helpful. So pleased she is taking the worry out of the Management of my property
4/5
TrustpilotProspect assisting young professionals
Prospect had helped us find an apartment that met every requirement. Any issues noted with the apartment was sorted out quickly.We had to terminate the agreement early but Sasha had handled our very unique situation with patience and kindness.
1/5
GoogleDon’t call potential customers at 7:30am in the morning unless it’s an emergency or requested (which it was not)
Agent replied · 6 April 2026
Thank you for your message. Unfortunately we are unable to find any record of Prospect have any business dealings with you as a client. … More
5/5
TrustpilotExcellent service and communication…
Excellent service and communication from Matt, Katie and Sasha especially. Having come from another estate agent to find one that made it look effortless was a breath of fresh air. Superb communication not only during the process of finding a property but afterwards too. Much appreciated!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
