5/5
TrustpilotGood and the better
I’ve been prospects for more than two years. They are really professional and way attentive even for smaller issues which I quote. Sasha is wonderful in every aspect and thank you for the wonderful service so far.
Trusted Agent profile · Reading
Verified
Prospect Reading reviews
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Reviews
Every review we hold for the Reading office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBeth has been incredibly professional…
Beth has been incredibly professional on all viewings we have had.
5/5
TrustpilotGreat advice and very helpful.
We rented our flat through prospect. Sasha was really helpful with giving advice regarding the moving out procedures. We had a difficult time with our landlord as he wasn't a very good one but Sasha was more than happy to help and guide us through any claims.
5/5
TrustpilotKate Smith was amazing
Kate Smith was amazing, very helpful and took time out to sort people needed to get property to an excellent standard for new tenants, Paul did a great job sorting issues that needed attention, I'm happy how Kate responded and arranged everything..thankyou kate
4/5
TrustpilotSasha has been extremely helpful…
Sasha has been extremely helpful through out letting my property from start to finish. She is friendly , efficient and professional. Base on my experience with Sasha I would have kept my property with prospect .4* given as I did not have the same experience with letting team
5/5
TrustpilotI just wanted to leave a very positive…
I just wanted to leave a very positive feedback regarding Julie Jacobs. She is always so helpful and gets the job done. Julie has been managing my property for a couple of years and there is nothing that is too much trouble for her. I would highly recommend Prospect. L. Fielder
5/5
GoogleBernadette Martin was most helpful in assisting us, always stayed in touch and gave important advise. Many thanks for everything!
5/5
TrustpilotHazel Sims (Reading)
Previously rented an apartment on my own in the centre of Reading, which came with a lot of problems you’d expect living in the thick of it.
5/5
TrustpilotProperty management Malcolm place
I was living in Prospect property from last 4 years. It was a great experience to have engagement with Sasha Byrne. She tried to resolve property asap and specially she helped during checkout process. Thanks Sasha for your all efforts.
5/5
TrustpilotHelpful, knowledgeable & trustworthy
Abi Hepner organised a house viewing via Prospects Estate Agents, Crowthorne. Abi was very helpful, knowledgable and trustworthy at the viewing. Thank you very much 😊
4/5
TrustpilotGreat sales and marketing
The marketing and sales service from Prospect was excellent. Lots of potential buyers through the door and offers made. Can’t fault this.
1/5
TrustpilotNot good at customer support…
We thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents. Their poor service and maintenance problems before handing over keys to new tenants makes us very bad and we are suffering till now and it's been a week. You won't get proper response from anyone and they will simply tell apologies. Better choose another agency if you are looking for good and better homes.
1/5
TrustpilotPoor service and worst customer experience
should not give that one star itself and have got that much frustration with Prospect and their home. They haven't done any checks before handing over the home to me and it's been a week since I am struggling to get my issues sorted. Worst service by prospect and no one is responding promptly. I don't want to name people here and please check with other agencies for good home if you are looking for your family.
5/5
GoogleWorked with Jordan from lettings to get my property let and he did excellent and got it let very quick for a good price.
Agent replied · 6 April 2026
Let quickly and for a good rental is great to hear - thank you for this 5 star review.
5/5
TrustpilotBeth was extremely helpful throughout…
Beth was extremely helpful throughout the process from start to finish. She was amazing and I would highly recommend her for anyone looking to sell their house.
5/5
TrustpilotAgnese Rees dealt with my request to…
Agnese Rees dealt with my request to replace some damaged items in the property. She was professional and worked efficiently and the matter was resolved very quickly. We really appreciated the speedy service and the fact that Agnese was reachable and prompt in her communication
5/5
TrustpilotI dealt with Charlotte & she was…
I dealt with Charlotte & she was absolutely brilliant from start to finish. Super helpful & great with comms. Thoroughly recommended.
5/5
TrustpilotAbi was really informative and…
Abi was really informative and knowledgeable about the properties, she took me to view. She didn't rush me, and was able to answer all my questions.
5/5
GoogleI do not often write reviews but Ben Hamlin and the team at Prospect really are 5 star in everything they do. …
Agent replied · 6 April 2026
Sunday viewings are all part of our service and it is great to hear that this achieved a sale for you! Thank you for your great comments on our service.
4/5
TrustpilotA thank you to Lynne for making renting…
A thank you to Lynne for making renting stress free experience.
4/5
GoogleWe couldn't be happier completing before Christmas and without doubt this was only possible with Bernadette in our corner clamly and speedily getting everyone working together, she's genuingly been the superstar in all this. Fair to say Prospect did everything possible and didn't stop working until they got the house sold in what is a very tough market. The extra sales fee we feel was money well spent and we're happy
5/5
TrustpilotChloe and the team at Prospect…
Chloe and the team at Prospect have been brilliant managing my property for the last 6 years. Prompt communication and swift action when necessary always with the best interests of the landlord and tenants in mind.
4/5
TrustpilotBeth Murphy
Beth was very helpful and i formative on my recent viewing of a property.I hope to be able to view more properties with her in the near future.
5/5
TrustpilotProfessional service and value for money
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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