Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotBeth Murphy!
What an absolute pleasure it was to have Beth as my estate agent. She knew exactly what I was looking for and the time and effort spent was incredible, really like no other I have dealt with previously! I would definitely use Beth again! Such a lovely girl.
Thank you for your 5* review of Beth, Chloe.
5/5
TrustpilotRented a property through Prospect
Rented a property through Prospect. They made the whole process very easy and were very quick to resolve any issues we had whenever they arose. Agnese is an absolute asset to the company and was incredibly helpful and supportive for the duration of our tenancy.
5/5
TrustpilotHelpful
Exchanged today with the help of Prospects - Beth was very helpful.
5/5
GoogleWe recently rented an apartment through PROSPECT Reading. We wouldn't be happier with the services and how the team handled the whole process from viewing to signing the contract. Special thanks to Kurt Owen he was awesome and was a pleasure all through the process.
5/5
GoogleI would like to give a big ‘Thank You’ to Prospects sold my property. They provided a very good service, especially Bernadette Martin who kept me up to date regularly. …
5/5
TrustpilotProspect Property Management have…
Prospect Property Management have provided me with a super efficient service managing my flat. A full service and my property manager Beckie Baxter is always helpful and available if I need her and takes care of the little issues that come up from time to time. I wouldn’t go anywhere else!
1/5
TrustpilotLettings team are diabolical
Lettings team are diabolical, I feel like they do everything they can do not to get any clients. Was told I was going to hear back from them and have had zero communications, honestly the worst letting experience I have ever had.
5/5
TrustpilotTeam Prospect
Prospect staff react to any issue arising with speed and professionalism.In particular Aimee Smith, Coordinator, is someone who leaves no stone unturned. She is an incredible asset to the prospect team. She is responsive, thorough and always avilable throughout the whole process of selling and buying.Thank you Aimee
5/5
GoogleGreat service been dealing with Sasha and been very easy to deal with! Thank you
Hi Amelia So pleased to read you’re happy with the service you have received. Thank you
5/5
Trustpilotproperty viewing
I viewed a property through Beth last week, I found her to be incredibly knowledgeable, energetic and enthusiastic about the property and her job... I sadly bought through Sears but I wouldnt hesitate to use Prospect in the future, thank you Beth.
5/5
TrustpilotChloe Reilly has been an amazing agent…
Chloe Reilly has been an amazing agent helping me with managing my property and ensuring all the issues and updated related to the contract and tenant are timely managed and clearly communicated. A big thanks from a happy customer!
5/5
TrustpilotVery helpful
Prospect were fantastic with helping us find the right house. We dealt with a lovely lady called Emily who was amazing. Emily was very helpful and kept in touch with us regularly, making sure we were up to date and happy. Will definitely be recommending.
5/5
TrustpilotJust a quick thank you to Lilly Sines…
Just a quick thank you to Lilly Sines for always being so quick and professional in answering any questions I may have regarding the flat that you manage for me.Excellent work and thank you for your help as always.
1/5
GoogleNever seen anything like this. They simply don’t respond to online enquiries or emails at all. They do pick up the phone though, say that they will call back but then never do.
5/5
TrustpilotGreat Agents
We recently dealt with Sasha for our tenancy agreement and she was so helpful, nothing was too much trouble for her at all-even with my early morning calls! She's very proactive and everything is dealt with quickly and efficiently making everything run smoothly. Highly recommended agents and Sasha is fantastic!
5/5
TrustpilotGreat service from Steffano
Stefano was very professional while being optimistic that I will get the property I placed an offer on. He also followed through with regular updates on the referencing and how to make the experience smooth for me.
5/5
TrustpilotAbi was extremely pleasant & helpful &…
Abi was extremely pleasant & helpful & engaged with ideas for renovation. Also it was no problem for her to do multiple viewings on a property.
1/5
GoogleVery worst property management service . I don’t recommend this estate agents in Reading
Good morning We are very sorry to hear about your experience with our property management team in reading. We will pass this onto the manager and they will be in contact.
1/5
GooglePresumptive, impertinent, rude. *I'll* decide how many rooms I need, thank you very much.
Hi Daniel We would like to look into this for you, if you could contact support@prospect.Co.uk. We can look into it further. Thanks
5/5
TrustpilotProfessional service
I have been using prospect since 2013 to manage my property. Beckie Baxter is my first point of contact and I find her to be professional, quick to respond to emails and gets issues sorted promptly. She is a credit to Prospect and I’m happy with the service I’m getting.
5/5
GoogleI have used Prospect Reading for my recent purchase. They were really great throughout the process. Bernadette was my point of contacts and she was always approachable. It was really pleasure to work with her.
5/5
GoogleAngus was very helpful in letting out my property in a quick and efficient manner with a high quality tenant. I am very happy with his service. Will definitely be using again in the future.
5/5
TrustpilotAnna was great
Anna was extremely knowledgeable about the property we chose and had an answer for all our questions, from the Heating, to the parking etc. This information we found surprisingly difficult to get answers for, in comparison to other agencies. This was very helpful and made sure the moving process went smoothly.
1/5
GoogleApparently did not like the house after viewing is not a reason good enough for them. They want a big list of things we did not like. Lettings team person rudely asked if we had seen pictures online before coming. Zero professionalism, this …
Thank you for your feedback Shraddha. We ask for as much feedback as possible so we can ensure any future homes we show you are more suitable. We pride ourselves on excellent customer service and are disappointed that you didn't experience … More
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