Trusted Agent profile · Reading
Verified
★★★★★
2,839 reviews across 2 platforms
24 King Street, Reading, RG1 2HE, RG1 2HE
Prospect's office in Reading, at 24 King Street, is rated 4.5 out of 5 across 2,839 reviews on two platforms, including 934 Google reviews rated 4.2.
Every review we hold for the Reading office, from every platform, shown as written. First names only.
5/5
TrustpilotBig thanks to Beth
Would like to thank Beth for being such a big help in the search for our forever home. Nothing was ever too much trouble, she really is a credit to the company. Unfortunately our circumstances have changed which has put a halt on purchasing a property, but once we're ready to buy again Beth will definitely be our first point of call.
5/5
TrustpilotThanks Beth!
After a long and painful search for a property that fulfilled most of our requirements, Beth was not only proactive in facilitating this, she also went out of her way to make sure we found the perfect property within our budget. It was a delight dealing with her through the purchase process and she kept us informed right through making the process as stress free as possible. Thanks Beth!
5/5
TrustpilotThank you to Charlotte Morgan who was a…
Thank you to Charlotte Morgan who was a great help!! 10/10
5/5
TrustpilotNancy Suri - Prospect
Nancy Suri Nancy has managed our property with a great deal of professionalism. She has been proactive in communicating with us and the tenants. Definitely recommended especially working with her.
5/5
TrustpilotGreat service
I have just sold my house in Reading through Prospect and I'm so happy with the service provided. Michael was my main point of contact, he was always available to answer any questions and was extremely helpful when the first offer fell through. Aimee (Transaction Support Coordinator) kept in constant communication throughout the process of the sale and again, was really helpful. Would highly recommend.
5/5
TrustpilotReliable agency with truly supportive property management
I’ve been renting my home through Prospect estate agency for the past three years, and my experience has been consistently positive. What truly stands out, however, is the exceptional support provided by Lynne Jones.
5/5
GoogleProspect Reading provided professional services. I want to thank Bernadette for all her help and support, Thank you
5/5
GoogleBernadette was absolutely amazing as my contact through the whole process. Very friendly and professional at all times.
5/5
TrustpilotCharlotte was amazing
Charlotte was amazing; answered all the questions I had ; she was very friendly and professional.
1/5
TrustpilotAwful awful awful experience
We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, in my wife wanted to confirm the conditions of the property as she requested to Mrs Harmer, as condition for the tenancy, for the garden to be tidy and the property cleaned. The garden was in horrendous condition. We were concerned that the garden could represent a hazard for the children due to rats or mice. We called and called Betsy and complained about this. She asked us if we were ok to start living in the property until a gardener was found. However, she never solved our problem with the garden. In fact, she asked us to send photos and videos of it, which concerned us as we would have expected for the letting agency to do a check themselves. I found a gardener in 3 hours after checking in and proposed this and gave a quote to Betsy as well as the gardener’s availability to do the work. She said this was not authorised and forbid us to proceed. To protect my family, I decided to hire the gardener myself and pay from my own pocket. Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.
5/5
GoogleHad an amazing experience with Beth, super helpful and was really keen to make us feel comfortable while showing us around a few property’s. Will definitely come back when looking to sell our house
Hi Georgia Thank you for the review. We look forward to helping sell your property in the future.
5/5
TrustpilotTop marks to Nikki Gardener
Top marks to Nikki Gardener Nikki is our rental manager and has given us great service. She is always very responsive and quick to help with any issues and problems we have. We could not ask for better support. Thanks
5/5
TrustpilotBeen with Prospects for over 10 years…
Been with Prospects for over 10 years now. Customer services has been great with single point of contact (Nikki Gardner). Highly recommend.
5/5
TrustpilotThanks Beth - highly efficient and happy to help
Beth and her team dealt with the sale of my property. Beth was very responsive and professional throughout the whole process and always happy to help. I would highly recommend Beth and the Prospect team. A pleasure to deal with.
5/5
GoogleThe move into our new flat was effortless thanks to Sarah Corradine and Julie Wilson. They walked us through the entire check-in process and was very responsive to our enquiries and requests. When the lift in our apartment was broken, Sarah …
Thank you for your 5 star review & recommendation!
5/5
TrustpilotThank you to Beth for taking the time…
Thank you to Beth for taking the time to show us properties virtually and answer all our questions!
Thank you for your 5* review, Rachel.
5/5
TrustpilotMums bungalow sale
We finally completed on selling my mum’s bungalow after a few ups and downs. Many thanks to Michael, Matt & Beth for your continued support throughout. Great service we will always recommend.
5/5
TrustpilotGreat service
Prospect managed the flat we were renting and we were very pleased with the service. Our property manager, Nikki Gardner, was always very friendly, helpful and quick to resolve any issues with maintenance.
5/5
GoogleIt was an absolute pleasure having Bernadette as our estate agent. She was friendly, professional and consistent throughout the whole process and we are very grateful for everything she has done for us!
Thank you for your review!
5/5
TrustpilotMelissa Fisher
As Landlords we have been dealing with Prospect Letting Agency for the last 10 years. They have always been very professional, easy to talk to and very helpful, especially Melissa Fisher who was our point of contact and always happy and willing to sort things out for us. We would not hesitate to recommend her and the agency to any future Landlords or indeed tenants.
5/5
GoogleGreat service from Bernadette Martin- friendly, informative and a pleasure to deal with!
Hi Fiona, Thank you for leaving this review with a special mention for Bernadette our Sales Progressor in our Reading Branch. We're pleased to hear that she was able to support you with your transaction. Prospect Estate Agency - Reading
5/5
GoogleGreat experience with this agency in Reading. My girlfriend and I have been looking to buy our first property and being new to the process, obviously we had many questions and queries. The service we received from Josh was above and beyond …
That Josh has been so helpful is great to hear and as first time buyers, we are delighted that he has been able to help you get your first property. Thank you for this recommendation.
5/5
TrustpilotExcellent service …
Since Kodie became the person responsible for my rental property via Prospect she has been effecient, kind , thoughtful and readily available whenever there has been a problem and with sorting queries.
5/5
TrustpilotThank you Charlie
I started my search not knowing where to begin. After speaking with Charlie he made the whole process seem very simple and stress free and helped me with my search. After looking at a few properties, I found the one that met all my needs. Once I have reviewed my financial situation and heard from my landlord I will be back in touch!Thank you Charlie for you all your help
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